Amazon Connect Engineer
Posted 19 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Prime Delivery Driver
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Amazon Prime Delivery Driver
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Amazon Prime Delivery Driver
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Director of Sales - Amazon
Posted 1 day ago
Job Viewed
Job Description
When you join KIK Consumer Products, you're joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America's largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.
**Your Role at KIK**
We're looking for a strategic and results-driven Director of Sales to lead and scale our Amazon business. In this high-impact role, you'll own the Amazon P&L, drive cross-functional execution, and manage the partnership with Amazon to maximize sales, profitability, and brand visibility. You'll lead strategy, forecasting, promotions, and operational alignment-partnering with internal teams and Amazon to execute flawlessly. This role is ideal for a proven eCommerce leader with deep Amazon expertise, strong financial acumen, and a passion for delivering exceptional results in a fast-paced, growth-focused environment. This role is based out of Lawrenceville, GA.
**What You'll Be Doing**
+ Own and lead the ecommerce channel growth strategy, with accountability for revenue, profit, share, and long-term growth objectives.
+ Serve as a trusted advisor and primary point of contact with Amazon managing strategic initiatives, business reviews, negotiations and top-to-top relationships.
+ Collaborate closely with marketing, operations, finance, and supply chain to ensure alignment and consistent, efficient execution.
+ Oversee:
+ Demand forecasting, inventory planning, and supply chain coordination to ensure product availability and minimize chargebacks.
+ Ad and promotional investment to maximize ROI.
+ Establish and maintain reporting tools, KPIs, dashboards, and performance scorecards to measure and manage business results.
+ Analyze data trends, competitive activity, and category dynamics to identify risks, opportunities and whitespace.
+ Drive continuous improvement and process optimization across merchandising, catalog management, and digital shelf health.
+ Act as a thought leader within the organization, raising eCommerce fluency across commercial teams and championing a customer-first, digital mindset.
+ Communicate performance, challenges, and opportunities clearly and persuasively to senior leadership and stakeholders.
_The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time._
**What You'll Bring**
+ 7+ years in sales/ecommerce, with 3+ years leading Amazon channel strategy
+ Bachelor's degree required; MBA is a plus
+ Proven track record owning and growing Amazon P&L in CPG or consumer products
+ Deep knowledge of Amazon tools (Vendor/Seller Central, AMS, etc.)
+ Strong leadership, analytical, and cross-functional collaboration skills
+ Ability to travel as needed
**What You Will Get**
KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
**About KIK**
We create the products and brands that people trust to clean, sanitize, and protect their homes and pools. We are one of North America's largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa (under license), BioGuard®, and Natural Chemistry® pool chemicals. We are also the #1 producer in North America of store-brand ("private label") bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products.
Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of "One KIK" values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
Privacy Policy:
Director of Sales - Amazon
Posted 1 day ago
Job Viewed
Job Description
When you join KIK Consumer Products, you're joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America's largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.
**Your Role at KIK**
We're looking for a strategic and results-driven Director of Sales to lead and scale our Amazon business. In this high-impact role, you'll own the Amazon P&L, drive cross-functional execution, and manage the partnership with Amazon to maximize sales, profitability, and brand visibility. You'll lead strategy, forecasting, promotions, and operational alignment-partnering with internal teams and Amazon to execute flawlessly. This role is ideal for a proven eCommerce leader with deep Amazon expertise, strong financial acumen, and a passion for delivering exceptional results in a fast-paced, growth-focused environment. This role is based out of Lawrenceville, GA.
**What You'll Be Doing**
+ Own and lead the ecommerce channel growth strategy, with accountability for revenue, profit, share, and long-term growth objectives.
+ Serve as a trusted advisor and primary point of contact with Amazon managing strategic initiatives, business reviews, negotiations and top-to-top relationships.
+ Collaborate closely with marketing, operations, finance, and supply chain to ensure alignment and consistent, efficient execution.
+ Oversee:
+ Demand forecasting, inventory planning, and supply chain coordination to ensure product availability and minimize chargebacks.
+ Ad and promotional investment to maximize ROI.
+ Establish and maintain reporting tools, KPIs, dashboards, and performance scorecards to measure and manage business results.
+ Analyze data trends, competitive activity, and category dynamics to identify risks, opportunities and whitespace.
+ Drive continuous improvement and process optimization across merchandising, catalog management, and digital shelf health.
+ Act as a thought leader within the organization, raising eCommerce fluency across commercial teams and championing a customer-first, digital mindset.
+ Communicate performance, challenges, and opportunities clearly and persuasively to senior leadership and stakeholders.
_The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time._
**What You'll Bring**
+ 7+ years in sales/ecommerce, with 3+ years leading Amazon channel strategy
+ Bachelor's degree required; MBA is a plus
+ Proven track record owning and growing Amazon P&L in CPG or consumer products
+ Deep knowledge of Amazon tools (Vendor/Seller Central, AMS, etc.)
+ Strong leadership, analytical, and cross-functional collaboration skills
+ Ability to travel as needed
**What You Will Get**
KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
**About KIK**
We create the products and brands that people trust to clean, sanitize, and protect their homes and pools. We are one of North America's largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa (under license), BioGuard®, and Natural Chemistry® pool chemicals. We are also the #1 producer in North America of store-brand ("private label") bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products.
Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of "One KIK" values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
Privacy Policy:
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