Amazon Customer Service Representative
Posted today
Job Viewed
Job Description
We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, assist with organizing, stocking, and general upkeep, along with respond promptly to inquiries and resolve basic issues, manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, follow safety procedures and company policies. To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available.
Senior Applied Scientist, Amazon Customer Service

Posted 3 days ago
Job Viewed
Job Description
The Applied Scientist will play a critical role in the research, development, and implementation of solutions to key challenges in developing conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves tackling complex problems in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation.
Key job responsibilities
- Research and development of LLM-based chatbots and conversational AI systems for customer service applications.
- Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.
- Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.
- Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
- Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.
- Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.
- Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and through collaboration with engineering, science, and product teams, we foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
Basic Qualifications
- Master's degree
- 4+ years of building machine learning models or developing algorithms for business application experience
Preferred Qualifications
- PhD
- 5+ years of building machine learning models or developing algorithms for business application experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,400/year in our lowest geographic market up to $260,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Chef Manager - Amazon

Posted 3 days ago
Job Viewed
Job Description
**Salary:** $65,000 - $75,000 / year
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
**Job Summary**
We're seeking a Chef Manager to lead culinary and food service operations at our commissary café, which includes three retail marketplaces and a coffee bar. This Monday-Friday, AM shift role offers an excellent opportunity to join a growing company in a high-impact leadership position.
You'll be responsible for the overall success of the operation, ensuring top-tier food quality, efficient service, and financial performance. Ideal for a growth-minded culinary professional with a passion for sustainability and innovation.
**Key Responsibilities:**
+ Lead full culinary operations, including inventory management, ordering, and receiving
+ Drive menu development with a focus on local, sustainable ingredients
+ Manage food and labor costs (P&L accountability experience preferred)
+ Uphold quality, safety, and presentation standards across all service points
+ Support team performance across the café, marketplaces, and coffee bar
**Preferred Qualifications:**
+ 3+ years of culinary management experience in contract foodservice, restaurants, or fine dining
+ Proficient in inventory control, purchasing, and cost management
+ Knowledge of food trends, sanitation, and catering best practices
+ Hands-on experience with expo cooking
+ Working knowledge of HACCP
+ ServSafe certification preferred
**Apply to Bon Appetit today!**
_Bon Appetit is a member of Compass Group USA._
Click here to Learn More about the Compass Story ( at** **Bon Appetit** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
**Bon Appetit maintains a drug-free workplace.**
**Req ID:**
Bon Appetit
Tyler Justus
Senior Business Development Lead - Amazon Shipping, Amazon Shipping

Posted today
Job Viewed
Job Description
Amazon is launching a new, fast-growing business aimed at transforming the shipping and logistics industry. For the first time we're making our shipping and logistics network available to brands - and we're looking for experienced Business Development professionals to scale our business, ensuring our first customers succeed while building the use cases of the future.
This is a ground-floor opportunity to shape a high-impact initiative from day one. As a core member of our team, you'll create and drive the Business Development strategy, influencing how we grow, scale, and serve customers. You'll work together with Product Management and Tech to challenge industry norms, design customer-obsessed solutions, and redefine how logistics is sold and delivered.
We're looking for someone excited about building a business from the beginning of its life cycle, with experience going to market with all types of customers. This is an opportunity to build something truly meaningful inside Amazon.
Key job responsibilities
- Drive revenue, adoption and market share for our product
- Earn the trust of customers and create custom Amazon Shipping solutions that fit their business needs, working backwards from financial and other customer data
- Relay market needs and customer feedback to internal Amazon teams including Product Management and Technical
- Create program goals and metrics, track progress and manage through obstacles to achieve your objectives
- Serve as the voice of the customer, and pursue new and innovative solutions that will continue to grow Amazon Shipping
Basic Qualifications
- 7+ years of business development and/or sales experience, ideally working with ecommerce brands.
- 3+ years' experience building and executing GTM plans.
- 3+ years' experience working with CxO/VP level customers, using customer data to understand and solve complex business problems.
- Experience working with brands and creating brand partnerships.
- Bachelor's degree.
Preferred qualifications
- Experience working with large retailers, brands and/or ecommerce companies
- Experience solving shipping/logistics problems for customers
- Strong experience bringing new products to market
- Startup or intrapreneurial work experience
- Experience influencing the product roadmap with customer feedback and use case development
- Experience defining and driving complex program initiatives with customers
- Strong verbal and written communication skills with an ability to work and thrive in ambiguity, at a rapid work pace
Basic Qualifications
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Strong verbal and written communication skills with an ability to work and thrive in ambiguity, at a rapid work pace.
Preferred Qualifications
- Experience defining and driving complex program initiatives with customers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Sr. Amazon Q Strategist, Amazon Q Customer Success Team

Posted 3 days ago
Job Viewed
Job Description
AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
Amazon Q Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Q's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys.
Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.
Key job responsibilities
- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
- Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists.
- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover high-impact business value opportunities
- Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
- Manage internal processes for projects such as project updates, approvals (legal, finance, operations), resource allocation, budget, timeline, tracking key metrics, and weekly reporting
- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
- Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic Qualifications
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- 7+ years of consulting, architecture/design, and implementation of cloud-based solutions
- 7+ years of external or internal customer facing and project management experience
- 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML
- 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions
Preferred Qualifications
- Experience leading the architecture and implementation of AI/ML workloads
- Proven track record of delivering robust, scalable solutions in complex technical environments
- International consulting or professional services sales and delivery experience
- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives
- Vertical industry sales and delivery experience of cloud services and solutions
- Experience with selling consulting/professional services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Principal PMM, GTM, Transformational Launches, Amazon Ads, Amazon Ads

Posted 3 days ago
Job Viewed
Job Description
We are seeking an experienced Principal Product Marketer to lead GTM and marketing strategy and execution for our most important and often confidential product launches. In this highly cross-functional role, you will be responsible for developing and executing end-to-end GTM strategies for Amazon Ads technology products, including APIs, AI-powered developer tools, and services. This role bridges product, engineering, and customer teams to ensure developers and technical buyers understand, adopt, and succeed with our solutions. The person who will thrive in this role has the ability to view disparate launches, bundle them into a simple story, and identify the path forward to resolve product gaps and issues. The ideal candidate moves seamlessly between "big picture" thinking and leading tactical execution, and the person is able to navigate heavy ambiguity and chart a path forward independently.
For this highly visible role, we are seeking someone who can both earn trust and have backbone and who can author a simple, compelling document detailing their plans. Your mission will be to win the hearts and minds of our customers by bringing the transformative value of our new solutions to life through engaging, multi-channel activations. And your work won't stop there - you'll also monitor launch progress, gather invaluable customer feedback, and loop that back to our Product and Sales teams to optimize our GTM strategy for long-term, sustainable growth.
If you're ready to roll up your sleeves, collaborate with the best and brightest, and play a pivotal role in shaping the future of advertising, we want to hear from you. Join us in building something extraordinary.
Key job responsibilities
* Product Strategy & Insights: Conduct research, customer interviews, and market analysis to uncover pain points, workflows, and use cases; synthesize partner feedback, competitive benchmarks, and industry trends to influence roadmap and messaging.
* GTM Planning & Execution: Lead go-to-market strategy for platform launches, APIs, and technical features; define positioning, messaging, and launch readiness across documentation, training, sales, and marketing channels.
* Audience Messaging & Engagement: Develop tailored content and narratives for technical audiences (developers, CTOs, and tech decision-makers); highlight customer success stories to drive adoption.
* Community & Enablement: Build scalable engagement and enablement programs with Sales, Partner GTM, and Solutions Architects; create feedback loops through surveys, advisory councils, and early access programs to inform strategy.
* Cross-Functional Leadership: Collaborate across Product, Sales, Events, Regional Marketing, PR, Research, and Training teams; align stakeholders on vision, support alpha/beta programs, and translate customer insights into product improvements.
* Success Metrics: Track adoption and usage of products and features, content engagement (documentation, events, community), customer satisfaction (CSAT, NPS, qualitative feedback), and contributions of insights to roadmap prioritization.
Basic Qualifications
- 9+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience communicating results to senior leadership
- Experience building, executing and scaling cross-functional marketing programs
- Experience driving direction and alignment with cross-functional teams
Preferred Qualifications
- Experience with creating GTM initiatives at scale
- Experience working cross-functionally across marketing, product management, analytics, UX, and research
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $252,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Be The First To Know
About the latest Amazon Jobs in Fremont !