Explore career opportunities with Amazon in Amazon Connect Engineer
Posted 20 days ago
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Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Prime Delivery Driver
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Amazon Customer Service - United States - Work From Home
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Amazon Warehouse - Shopper Team Member
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Devops engineer with Amazon EMR
Posted 2 days ago
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Subject matter expert or Thought leader with in-depth knowledge. Can lead, guide and coach others in Amazon EMR/Glue/Pyspark and PySQL.
Advanced - Professional with high knowledge, significant ability and hands-on experience. Can provide supervision to others in AWS Cloud services
Operations Manager, Amazon Air, KCVG
Posted 2 days ago
Job Viewed
Job Description
Come build the future with Amazon Global Air!
A part of Amazon's transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We're defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon!
#AmazonAir #FlyAmazon
Key job responsibilities
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air gateways include outside loading departments/ramp loading)
- Supporting all safety programs, OSHA and Air Carrier FAA compliance to ensure a safe work environment for all Associates
A day in the life
As an Operations Manager, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. In addition, you'll be partnering and communicating with multiple stakeholders daily: Safety, HR, Facilities, and etc. The Air Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.
Eligibility requirements
- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
- This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Temperature in the Air Gateway may vary between depending on outside weather conditions and will fluctuate depending on the season and daily weather conditions. You may be working outdoors your entire shift. The ability to work outdoors in a variety of weather conditions is a must.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- A Bachelor's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- 3+ years of air cargo/third party integrator ramp experience
- 2+ years of operations management experience
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Proven track record of taking ownership and driving results
- Aviation related experience
- Master's Degree in related field
- Possess a valid in-state driver's license
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Connect Lead Technical Architect
Posted 9 days ago
Job Viewed
Job Description
Recruiting for this role ends on December 20, 2025.
Work You'll Do
An Amazon Connect Lead Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required:
+ Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
+ 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
+ Minimum four (4) years of experience leading multiple project teams simultaneously on relevant engagement
+ Applicable cloud certification within AWS
+ Bachelor's Degree in Computer Science, Engineering or equivalent work experience
+ Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred :
+ Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
+ Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
+ Working knowledge and experience of MS Office applications and tools
+ Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Sr. Product Manager, Amazon Robotics
Posted 16 days ago
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Job Description
We are seeking a highly skilled and innovative Sr. Technical Product Manager to join our Amazon Robotics team. In this role, you will serve as the resident expert for a specific technology within Amazon's vast network, driving innovation, enhancing product design, and collaborating with cross-functional teams to shape the future of Amazon's robotics and automation systems.
Key job responsibilities
1. Technology Expertise
Serve as the Amazon resident expert on the given technology
Maintain industry-leading knowledge in the assigned technology domain
Provide technical guidance and consultation across the organization
2. Product Development and Management
Work across Amazon networks to define requirements for standard products
Create and maintain standard product documentation
Drive enhancements in design for performance, maintainability, and reliability
Lead research and development projects
Network with supply chain partners to drive joint developments
Serve as the core design expert for efficient and effective manufacturing at scale
3. Communication and Leadership
Build consensus around a vision
Lead technical team reviews and take ownership of outcomes
Communicate effectively across various levels and functions
Write and present strategic narratives to leadership and cross-functional teams
Drive effective product discussions and distill clear requirements
Handle escalations appropriately without damaging relationships
4. Problem-Solving and Technical Expertise
Handle complex business and technology problems
Understand system limitations, scaling factors, and architectural decisions
Possess deep full-stack domain knowledge
Apply broad range of analytics techniques
Understand distributed systems architectures
Define technical requirements (e.g., APIs, algorithms)
5. Execution and Impact
Lead end-to-end design and delivery of simplified solutions
Make trade-offs between short and long-term needs
Mitigate long-term risks
Perform on-call duties for the service area
Develop product plans with clear, measurable success criteria
Use technical judgment to test assumptions on design choices and fixes
6. Scope and Influence
Work on one or more programs, potentially across an organization or country
Mentor and develop others in product management best practices
Manage the lifecycle of a technology service product used by external engineers/IT professionals
Engage with customers throughout the service lifecycle
Responsible for customer service adoption success and performance
A day in the life
A day in the life
Daily activities will include:
- voice-of-customer meetings (often on-site at various Amazon locations)
- writing of requirements for product modifications, new product development, or innovative new concepts
- meeting with internal and external R&D and product commercialization team to drive strategic product decisions
- participate in testing (both physical and simulated) - troubleshoot field issues with your product to understand the challenges faced and collect feedback for future improvements.
About the team
The MHE Hardware team is a new and growing group within OneMHS. Our missions is to create the Amazon Standard MHE Hardware through a combination of in-house R&D and supplier IP partnerships. Our products will be the Amazon standard conveyance, sortation, non-AR robotics and custom mechanical machines and solutions used throughout the Amazon network of sites, including all miles.
This team will be based in Cincinnati, OH but with a few key resources in other facilities or FBD. We will challenge the status quo every day and will insist on the highest standards in both our products and how we create and manage them. We will have the best product line in this industry, and the absolute best team is needed to create it.
Basic Qualifications
- Bachelor's degree
- 5+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
Preferred Qualifications
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Operations Manager, Amazon Air, KCVG
Posted today
Job Viewed
Job Description
Description Come build the future with Amazon Global Air! A part of Amazon's transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We're defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon! #AmazonAir #FlyAmazon Key job responsibilities
- Support, mentor, and motivate your team
- Lead large-scope projects with site and regional impact
- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air gateways include outside loading departments/ramp loading)
- Supporting all safety programs, OSHA and Air Carrier FAA compliance to ensure a safe work environment for all Associates
- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
- This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
- A Bachelor's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- 3+ years of air cargo/third party integrator ramp experience
- 2+ years of operations management experience
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Proven track record of taking ownership and driving results
- Aviation related experience
- Master's Degree in related field
- Possess a valid in-state driver's license
Amazon Package Delivery Driver 22 hour Seasonal
Posted 3 days ago
Job Viewed
Job Description
Job Description
Ready to hit the road and become a delivery rockstar? We're seeking a reliable and skilled Delivery Driver to join our team at Republic Contracting, LLC! As an employee, you'll be responsible for making local deliveries in our company-provided vans, equipped with GPS and devices while abiding by safety and quality standards. Our team provides a safe and efficient work environment, and we offer competitive pay. This is a seasonal position.
Qualifications:
Qualifications
- MUST be at least 21 years
- MUST have a VALID Drivers license
- MUST have a clean driving record
- Verifiable driving experience preferred, but not required*
- MUST complete a Drug/Alcohol Screen
Additional Information
Competitive hourly wage of $22 per hour (because you're worth it!)
Weekly pay with direct deposit (because who doesn't love direct deposit?)
Note* Please provide a Resume, if a Resume is not provided then your application will not be considered