Amazon Connect Engineer
Posted 19 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Pharmacy - Senior Business Development Manager - Tech, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. Since 2020, we have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are seeking an exceptional Senior Business Development Manager to drive transformative strategic partnerships within our pharmacy innovation ecosystem. This critical role demands a strategic powerhouse with a proven ability to identify, structure, and execute complex partnerships that fundamentally reshape healthcare service delivery. The ideal candidate will possess deep industry insights, exceptional negotiation skills, and a track record of closing high-impact deals that advance our strategic priorities. You will architect partnership strategies, develop comprehensive frameworks, and serve as the primary interface for vendor relationships, managing critical escalations and communications across complex organizational landscapes. We're looking for a dynamic professional with 8-10 years of progressive business development experience in healthcare or technology, demonstrating an extraordinary ability to influence senior executives and navigate intricate business environments. Your responsibilities will include conducting rigorous due diligence, developing compelling business cases, and cultivating high-potential partnership opportunities that drive significant value. The successful candidate will combine deep analytical capabilities, advanced communication skills, and a strategic mindset to transform complex partnership opportunities into tangible business outcomes. If you are a someone who can seamlessly blend industry expertise, strategic thinking, and exceptional relationship management, we offer an opportunity to revolutionize pharmacy services through innovative collaboration and strategic leadership.
Basic Qualifications
- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
Preferred Qualifications
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Prime Delivery Driver
Posted today
Job Viewed
Job Description
Amazon Connect ACGR Lead

Posted 1 day ago
Job Viewed
Job Description
As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.
In this role, you will:
· - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
· - Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
· - Ensure appropriate service quotas for chat and other digital channels.
· - Conduct load testing and validation of ACGR configurations and processes for dual region replication.
· - Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Work model:
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered:
· - Extensive experience with Amazon Connect and its architecture.
· - Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
· - Proven ability to lead technical planning and implementation for cloud transformations.
· - Experience in developing disaster recovery playbooks and conducting failover exercises.
· - Expertise in load testing and validating dual region replication configurations.
These will help you stand out:
Technical Planning and Implementation: Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness
Service Quotas: Ensure appropriate service quotas for chat and other digital channels
Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication
Collaboration: Work closely with business stakeholders to gather requirements and design solutions
Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Applications will be accepted until Aug 30, 2025.
The annual salary for this position is between $80,000 - $140,000 depending on experience and other qualifications of the successful candidate.
**Benefits:**
· Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan.
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-SS2
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Staff Pharmacist, Amazon Pharmacy
Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications.
Role also involves:
- Management and maintenance of customer profiles in PharmacyOS
- Initial prescription order processing and verification
- Prescription transfer coordination
- New prescription acquisition and processing
- Focus on system-based verification and documentation
#everydaybetter
Day Shift schedule subject to availability.
Key job responsibilities
- Verify medication quality assurance for all packet and bulk dispenses.
- Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality
assurance check prior to shift end.
- Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a
thorough quality assurance check prior to shift end.
- Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects,
overseeing medication substitutions, and canister approval.
- Answer clinical questions, provide clinical guidance
- Investigate errors and facilitate proper resolution and reporting.
- Collate and deliver pertinent pharmacy information to distribution team.
- Ensure compliance with all company procedures, Federal/State laws, rules and regulations.
- Collaborate with other members of the pharmacy team to maintain customer satisfaction.
Basic Qualifications
- - Bachelor of Science or PharmD Degree - Active and unrestricted Pharmacist License in the state in which you are employed (OR), and others upon request. Additional licenses may be required if domicile state differs from state of employment - Knowledge of pharmacy laws, federal and state regulations concerning patient care - Exemplary interpersonal communication skills including written and verbal communication. - Ability to perform basic computer functions. - Warehouse work, including the ability to lift 20lbs
Preferred Qualifications
- Experience in LTC or Retail Setting ● Excellent Communication skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Staff Pharmacist, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications.
Role also involves:
- Management and maintenance of customer profiles in PharmacyOS
- Initial prescription order processing and verification
- Prescription transfer coordination
- New prescription acquisition and processing
- Focus on system-based verification and documentation
#everydaybetter
Day Shift schedule subject to availability.
Key job responsibilities
- Verify medication quality assurance for all packet and bulk dispenses.
- Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality
assurance check prior to shift end.
- Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a
thorough quality assurance check prior to shift end.
- Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects,
overseeing medication substitutions, and canister approval.
- Answer clinical questions, provide clinical guidance
- Investigate errors and facilitate proper resolution and reporting.
- Collate and deliver pertinent pharmacy information to distribution team.
- Ensure compliance with all company procedures, Federal/State laws, rules and regulations.
- Collaborate with other members of the pharmacy team to maintain customer satisfaction.
Basic Qualifications
- Bachelor of Science or PharmD Degree
- Active and unrestricted Pharmacist License in the state in which you are employed (OR), and others upon request.
Additional licenses may be required if domicile state differs from state of employment
- Knowledge of pharmacy laws, federal and state regulations concerning patient care
- Exemplary interpersonal communication skills including written and verbal communication.
- Ability to perform basic computer functions.
- Warehouse work, including the ability to lift 20lbs
Preferred Qualifications
● Experience in LTC or Retail Setting
● Excellent Communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,400/year in our lowest geographic market up to $161,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Pharmacy Manager, Amazon Pharmacy

Posted 1 day ago
Job Viewed
Job Description
Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.
We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!
At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth's most customer-centric pharmacy.
#everydaybetter
Key job responsibilities
- Responsible for the overall safety, quality, performance and customer experience of the operations.
- Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
- Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
- Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
- Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
- Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
- Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
- Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
- Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
- Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs
- Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
- Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
- Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
- Other duties as assigned.
Basic Qualifications
- Doctorate or Bachelor's Degree in Pharmacy
- Active/Good Standing Pharmacist license in domicile state
- Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
- Experience with performance metrics, process improvement and Lean techniques
- Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
- Able to manage detail, establish root cause and be able to extract and manipulate data
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)
Preferred Qualifications
- 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Ability to handle changing priorities and use good judgment in stressful situation
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization
- Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
- An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
- Interest in long-term career development through assignments in multiple FCs across the nation.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Be The First To Know
About the latest Amazon Jobs in Hillview !
Amazon Customer Service - United States - Work From Home
Posted today
Job Viewed
Job Description
Pre-Construction Manager - Amazon AIR, NA Design and Construction, Amazon AIR

Posted 1 day ago
Job Viewed
Job Description
As the Global Engineering Services (GESS) Preconstruction Manager, you are responsible for project managing building industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. You will partner with internal and external stakeholders to ensure scope, budget, and schedule definition are established including timely receipt of building and site permits. You are responsible as the project manager to lead planning, design and pre-construction projects, including new built-to-suit industrial buildings, tenant improvements, extensions of existing facilities and renovation projects.
Key competencies of this position include ensuring that contracted resources deliver work product in support of project durations, permitting, key performance indicators (KPI), quality documentation/artifacts, managing project teams (developers, design engineers, professional consultants), influencing internal teams (Design Engineering, Amazon Robotics), contract management governance, conceptual estimating and budget oversight and overseeing multiple large industrial projects in various locations simultaneously. Translating technical documents and information into an end-to-end story providing a detailed risk analysis for our leaders and customers is essential. This opportunity combines construction engineering, planning, project management, real estate development, validating design, site visits, understanding local building and fire code issues, utilities, sustainability, multi-disciplinary design management, and contract management. The preconstruction manager is responsible for the planning and design of scope, budget, schedule prior to handing off to the construction manager to construct focusing on taking ownership to resolve upstream issues and support the construction team throughout the process.
Key job responsibilities
- Independently manages difficult, cross-functional industrial builds from site selection through design completion, permitting and contract execution. You will be working independently in assigned regional area, interacting with leadership and stakeholders to resolve issues.
- You will work with internal/external teams including real estate, design engineering, entitlements, construction, finance, launch/startup, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones and drive delivery to meet deadlines
- A preconstruction manager drives results through communicating, weighing risks, making decisions, leading and influencing. You will competently represent project and technical information to many different audiences. You have good working relationships with stakeholders and vendors, and lead constructive dialogue to resolve and prevent project issues.
- You manage vendor procurement, and oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects. You perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants.
- Cost estimating, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over to Amazon stakeholders.
- Supervising the implementation and management of Amazon's safety programs and standards with the entire internal and external project team in the planning phases of a project.
- You are focused on site selection, scope development, coordinating with design teams to develop site plans, composite floor plans in compliance with design standards and operational requirements. You keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.
- Schedule development & management, including design and permitting; selection of other vendors. You partner with the Transaction team and Developers to optimize schedule and strategy for entitlements and long lead-procurement.
- You prepare and present project status/risk reports, and provide clear and concise summaries for projects under your ownership to leadership and management teams.
- Operate independently in the assigned region, interacting with leadership and stakeholders to resolve issues.
- Comprehensive budget and schedule tracking and forecasting are fundamental responsibilities, as well as identifying and solving factors that may impede a successful project hand-over to Amazon stakeholders.
- Interfacing and coordinating with the authorities that have jurisdiction (AHJ) on the project to ensure regulatory compliance and smooth job execution.
- You will find ways to adapt to constant change and innovation finding ways to Think Big, working outside of your comfort zone to solve adaptable solutions for an evolving business.
- You understand design and construction contracts, related exhibits, and provide detailed analysis and approvals of technical matters and site-specific deal structures and terms. You review additional reports such as noise and traffic reports and environmental studies.
- Experience with aviation/airport projects preferred.
- Travel up to 60% within assigned regions regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.
A day in the life
Each day you will represent GESS in ensuring the on time and in budget execution of Amazon construction projects, while strategically improving processes. Daily tasks may comprise of construction coordination management and design document development with various consultants on projected changes, project status, ensuring consultants are meeting contractual obligations, and utilizing the Amazon information systems to record and update scheduling, budget and other key developments. Each day you will be navigating through uncertainty, proactively unblocking project barriers and influencing the best project decisions. You will be negotiating terms of contracts with developers, contractors and consultants all the while driving to meet or exceed schedules and budgets of the approved scope. Daily tasks may be comprised of site management, coordinating with contractors on projected changes and project status, ensuring contractors are meeting their contractual obligations, seeking sustainable environmentally friendly solutions throughout the construction process while implementing Amazon's building environmentally friendly practices, and utilizing the Amazon information systems to record and update scheduling, budget, and other key developments. You may be negotiating terms of contracts with contractors all the while driving contractors to meet or exceed agreed-to schedules and budgets. You will represent Amazon's interests in weekly architect, owner and contractor (AOC) meetings providing input on root causes and corrective action. Additionally, you will participate in weekly meetings providing input on root causes and corrective action as may be require. You will lead multiple medium sized to large sized projects of varying sizes and functions. You will be tactical and strategic working independently, interacting with leadership to resolve issues. You will provide estimating support, interpret drawings, contribute to budgets and approve lease exhibits. Pre-construction management also includes site validation, design management and validation of checklists and construction documentation. For jurisdictional coordination you will understand zoning/planning, fire code and building code. You will lead large cross functional teams establishing confidence in the Amazon business and architecture/engineering community. You act as the primary escalation point for project team members; owning and tracking issues to ensure that they are addressed, documented, and resolved using influence to manage team members.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
At Amazon, we are all owners and leverage unique opportunities presented to us by owning everything from the design review, permitting to construction bidding and consultant during construction execution prior to final hand-off to our internal stakeholder. We are a diverse, upbeat, creative, team of designers, engineers and managers working daily to develop innovative sustainable facilities and efficient innovative buildings for our customers. We focus on Delivering Results, our speed for Bias for Action and Insisting on the Highest Standards for our customers.
Basic Qualifications
- 7+ years of project management, real estate development, architecture/design experience
- Bachelor's degree
Preferred Qualifications
- 1) An advanced degree, certification or Master's degree in Architecture, Engineering, Construction Management or Masters of Business.
- 2) Experience operating within at least two disciplines in the construction industry, which could consist of General Contracting, Owner's Representation, Commercial Development, Engineering & Design, owners project management representative or similar.
- 3) Demonstrated capability in the planning, design review & implementation, and project management /control of new structures & the enhancement of existing facility buildings.
- 4) Experience managing multi-disciplinary design incorporating industrial automation, robotics, or similar.
- 5) Knowledge of Building Information Modeling (BIM).
- 6) Demonstrated success in communicating project requirements to various audiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,200/year in our lowest geographic market up to $181,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.