Amazon Connect Engineer
Posted 19 days ago
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Prime Delivery Driver
Posted today
Job Viewed
Job Description
Amazon Connect ACGR Lead
Posted 5 days ago
Job Viewed
Job Description
As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.
In this role, you will:
· - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
· - Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
· - Ensure appropriate service quotas for chat and other digital channels.
· - Conduct load testing and validation of ACGR configurations and processes for dual region replication.
· - Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Work model:
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered:
· - Extensive experience with Amazon Connect and its architecture.
· - Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
· - Proven ability to lead technical planning and implementation for cloud transformations.
· - Experience in developing disaster recovery playbooks and conducting failover exercises.
· - Expertise in load testing and validating dual region replication configurations.
These will help you stand out:
Technical Planning and Implementation: Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness
Service Quotas: Ensure appropriate service quotas for chat and other digital channels
Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication
Collaboration: Work closely with business stakeholders to gather requirements and design solutions
Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Applications will be accepted until Aug 30, 2025.
The annual salary for this position is between $80,000 - $140,000 depending on experience and other qualifications of the successful candidate.
**Benefits:**
· Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan.
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-SS2
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Amazon Customer Service - United States - Work From Home
Posted today
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Job Description
Amazon Warehouse - Shopper Team Member
Posted today
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Job Description
Amazon Delivery Station Warehouse Associate
Posted 4 days ago
Job Viewed
Job Description
Amazon Delivery Station Warehouse Associate
Job Overview
You'll be part of the dedicated Amazon team at the delivery station - the last stop before we deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for delivery. You'll load conveyor belts, and transport and stage deliveries to be picked up by drivers.
Duties & Responsibilities
Some of your duties may include
-
Receive and prepare inventory for delivery
-
Use technology like smartphones and handheld devices to sort, scan, and prepare orders into delivery bags and vans
-
Build, wrap, sort, and transport pallets and packages
-
Receive truck deliveries of customer packages
You will also need to be able to do:
-
Lift up to 49 pounds
-
View prompts on screens and follow direction for some tasks
-
Stand, walk, push, pull, squat, bend, and reach during shifts
-
Use carts, dollies, hand trucks, and other gear to move items around
-
Go up and down stairs (where applicable)
-
Work at heights up to 40 feet on a mezzanine (where applicable)
-
Work in an environment with varying temperatures and moving vehicles
What it's like at an Amazon Delivery Station
-
Surroundings . You'll be working around moving machines - order pickers, stand-up forklifts, turret trucks, and mobile carts.
-
Activity . Some activities may require standing in one place for long periods, walking around, or climbing stairs.
-
Training . You'll have a fixed schedule for on-the-job training. After completing the training, you'll move to the schedule you chose when you applied.
-
Temperature . Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.
-
Noise level. It can get noisy at times. We provide hearing protection if you need it.
-
Dress code. Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
Why You'll Love Amazon
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
Our jobs are nearby, with great pay, and offer work-life balance.
-
Schedule flexibility. We offer full-time (40 hours), reduced-time (30-36 hours), part-time (20-29 hours), or flex-time (at least 4 hours) schedules, all with the option of working additional hours if needed. Learn more about our schedules.
-
Shift options. Work when it works for you. Shifts offered can be overnight or early morning start times and there can be additional shift options depending on the warehouse location. Your shift may be extended by up to 2 additional hours based on customer demand, and will be communicated during your shift. Find out more about our shifts.
-
Anytime Pay. You can instantly cash out up to 75% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay.
Our workplace is unlike any other.
-
State-of-the-art facilities. We have modern warehouses that are clean and well-organized.
-
Safety. Your safety is important to us. All teams share safety tips daily and we make sure protective gear is available onsite. Please note, wearing a hard hat and/or safety shoes while working is a requirement for some roles at certain sites.
Our team supports and listens to you.
-
Culture. Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.
-
Team environment. Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
-
New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology - including handheld devices and robotics.
Our company supports your goals.
-
Benefits. Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
-
Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your Amazon journey can take you.
Learn more about all the reasons to choose Amazon.
A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.
Requirements
Candidates must be 18 years or older and proficient in English, including the ability to understand and adhere to all job requirement and safety guidelines.
How To Get Started
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide ( .
If you have questions regarding the hiring process, please visit our support landing page. (
If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page ( or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at , Monday through Friday, between 6 a.m. and 4 p.m. PT.
Equal Employment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon Delivery Station Warehouse Associate

Posted 6 days ago
Job Viewed
Job Description
**Job Overview**
You'll be part of the dedicated Amazon team at the delivery station - the last stop before we deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for delivery. You'll load conveyor belts, and transport and stage deliveries to be picked up by drivers.
**Duties & Responsibilities**
**Some of your duties may include**
1. Receive and prepare inventory for delivery
2. Use technology like smartphones and handheld devices to sort, scan, and prepare orders into delivery bags and vans
3. Build, wrap, sort, and transport pallets and packages
4. Receive truck deliveries of customer packages
**You will also need to be able to do:**
1. Lift up to 49 pounds
2. View prompts on screens and follow direction for some tasks
3. Stand, walk, push, pull, squat, bend, and reach during shifts
4. Use carts, dollies, hand trucks, and other gear to move items around
5. Go up and down stairs (where applicable)
6. Work at heights up to 40 feet on a mezzanine (where applicable)
7. Work in an environment with varying temperatures and moving vehicles
**What it's like at an Amazon Delivery Station**
1. **Surroundings** . You'll be working around moving machines - order pickers, stand-up forklifts, turret trucks, and mobile carts.
2. **Activity** . Some activities may require standing in one place for long periods, walking around, or climbing stairs.
3. **Training** . You'll have a fixed schedule for on-the-job training. After completing the training, you'll move to the schedule you chose when you applied.
4. **Temperature** . Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.
5. **Noise level.** It can get noisy at times. We provide hearing protection if you need it.
6. **Dress code.** Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
**Why You'll Love Amazon**
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
**Our jobs are nearby, with great pay, and offer work-life balance.**
1. **Schedule flexibility.** **We offer full-time (40 hours), reduced-time (30-36 hours), part-time (20-29 hours), or flex-time (at least 4 hours) schedules, all with the option of working additional hours if needed.** **Learn more about our schedules.**
2. **Shift options.** **Work when it works for you. Shifts offered can be overnight or early morning start times and there can be additional shift options depending on the warehouse location. Your shift may be extended by up to 2 additional hours based on customer demand, and will be communicated during your shift.** **Find out more about our shifts.**
3. **Anytime Pay.** **You can instantly cash out up to 75% of your earnings immediately after your shift (for select employee groups).** **Learn more about Anytime Pay.**
**Our workplace is unlike any other.**
1. **State-of-the-art facilities.** We have modern warehouses that are clean and well-organized.
2. **Safety.** Your safety is important to us. All teams share safety tips daily and we make sure protective gear is available onsite. Please note, wearing a hard hat and/or safety shoes while working is a requirement for some roles at certain sites.
**Our team supports and listens to you.**
1. **Culture.** **Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.**
2. **Team environment.** **Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.**
3. **New skills.** **Depending on the role and location, you'll learn how to use the latest Amazon technology - including handheld devices and robotics.**
**Our company supports your goals.**
1. **Benefits.** Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
2. **Career advancement.** We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your Amazon journey can take you.
**Learn more about all the reasons to choose Amazon.**
**A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.**
**Requirements**
Candidates must be 18 years or older and proficient in English, including the ability to understand and adhere to all job requirement and safety guidelines.
**How To Get Started**
**You can begin by applying above. If you need help with your application, you can start with our step-by-step guide ( .**
**If you have questions regarding the hiring process, please visit our support landing page. ( you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page ( or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at , Monday through Friday, between 6 a.m. and 4 p.m. PT.**
**Equal Employment**
**Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.**
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Delivery Driver for Amazon Packages
Posted today
Job Viewed
Job Description
- Comply with all safety rules and work policies
- Be positive and professional with other delivery associates and customers
- Follow GPS driving instructions and time schedules
- Use handheld device to record and update delivery progress
- Be ready to tackle challenges and solve problems to meet customer needs
- Have good organizational skills and communications skills
- Deliver a wide variety of packages, 200+ per day, involving leaving and entering the cargo van, sometimes climbing stairs
- Packages can weigh up to 70 pounds
- Load, unload, prepare and safely operate the cargo van
- Ensure the cargo van is clean, fueled, and in good operating condition
- Complete an inspection of the cargo van before and after scheduled route
- Willing to work a flexible schedule, including weekends
- Delivery experience is not required but preferred
- Company delivery van & paid training will be provided
- May assist in training other delivery associates
- No CDL needed
- Must be 21 years old or older
- Must have a valid Virginia driver license
- Must have a clean driving record & submit to a motor vehicle record check
- Must pass a routine 4 panel drug test
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- 10 hour shift
- 1 Weekend day required
- Driver's License (Required)
- Richmond, VA 23237 (Required)
- Richmond, VA 23237: Relocate before starting work (Required)