44,224 American Express jobs in the United States

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Business Unit/Role Specific Information**
American Express National Bank (AENB): American Express' chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express' business, currently representing more than 50 percent of the Company's Card Member Spending, nearly 90 percent of its lending and more than 60 percent its of revenues. AENB provides its customers with access to consistent payments, financing and savings products in three ways, including issuing and servicing charge and credit cards for our consumer and small business segments, offering commercial loans to small and midsized merchants, as well as installment loans to consumers; and maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.
+ The Corporate Functions Governance & Control Management team within AENB HQ governs the first line of defense risk management centrally for seven corporate functions. The objective of the Corporate Functions Control Management Team is to ensure effective management of key processes, risks, and issues across the corporate functions, and enhance the control environment.
**How will you make an impact in this role?**
The Summer Intern for Control Management will play a key supporting role across multiple teams within Control Management, gaining hands-on experience in governance, risk identification, assessment, testing & reporting, issues management, and process risk reduction. This generalist position offers an outstanding opportunity to work closely with various teams and contribute to the organization's overall operational risk management objectives. Responsibilities include.
+ Assist in implementing operational risk management plans for the Corporate Functions Control Management team, including supervising issues with Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.
+ Help identify operational risks within business processes and systems and assist in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.
+ Support the investigation and root cause analysis of recurring issues for the Corporate Functions Control Management team, aiding in effective remediation and prevention of future risks.
+ Track progress, validate resolution efficacy, and communicate status updates to stakeholders throughout the issue remediation process.
+ Help maintain risk dashboards, monitor key risk indicators (KRIs), and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
+ Categorizing controls and mapping them against risks and processes to improve risk management practices within the organization.
+ Help conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.
+ Monitor the implementation of process changes to ensure
**Minimum Qualifications**
+ Currently enrolled in a Master's degree program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
+ Master's degree candidates with an expected graduation date between December 2026 and June 2027.
**Preferred Qualifications**
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.
+ Excellent communication and collaboration skills within a team-oriented, matrix organization.
+ Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
+ A keen interest in operational risk management, governance, issues management, and process risk reduction.
+ Familiarity with financial services or related industries is advantageous but not required.
+ Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
+ Proven ability to work independently as well as part of a team.
**Qualifications**
Salary Range: $38.45 to $87.00 hourly sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Flexible working arrangements and schedules with hybrid and virtual options with Amex Flex
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: Campus
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Business Unit/Role Specific Information**
American Express National Bank (AENB): American Express' chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express' business, currently representing more than 50 percent of the Company's Card Member Spending, nearly 90 percent of its lending and more than 60 percent its of revenues. AENB provides its customers with access to consistent payments, financing and savings products in three ways, including issuing and servicing charge and credit cards for our consumer and small business segments, offering commercial loans to small and midsized merchants, as well as installment loans to consumers; and maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.
The Enterprise Program Management Office brings an integrated and consistent approach to how American Express governs and executes projects, better alignment to regulatory expectations, and implementation of industry best-practices.
+ Enterprise Program Management Office: As American Express grows, there is a need to strengthen project governance and execution. This project management intern role will support the execution of select enterprise initiatives that cross multiple lines of business across the company.
**How will you make an impact in this role?**
A candidate in this role may expect to support enterprise initiatives that cross multiple lines of business across the company. In this role, deliverables can include project plans, dashboards, and analytics on KPIs. They also have excellent communication and collaboration skills within a team-oriented, matrix organization. A candidate can expect to.
+ Support high priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.
+ Create execution frameworks for business problems and turn those frameworks into concrete projects that drive results.
+ Create and maintain detailed project plans to effectively manage projects and drive resolution of risks, issues and challenges related to projects.
+ Help maintain dashboards, monitor key risk indicators (KRIs) and key performance indicators (KPIs), and assist in compiling thematic reports to provide actionable insights on emerging trends and systemic risks.
+ Prepare and/or lead efficient and effective presentations and materials and break down complex ideas into understandable and actionable messages.
**Minimum Qualifications**
+ Currently enrolled in a Master's degree program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
+ Master's degree candidates with an expected graduation date between December 2026 and June 2027.
+ A keen interest in project management, operational risk management, governance, issues management, and process risk reduction.
+ Proven ability to work independently as well as part of a team.
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.
+ Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
+ Proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint, Word).
**Preferred Qualifications**
+ Familiarity with financial services or related industries.
+ Experience with data analysis tools.
+ Demonstrated enthusiasm and motivation for project management.
**Qualifications**
Salary Range: $38.45 to $87.00 hourly sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Flexible working arrangements and schedules with hybrid and virtual options with Amex Flex
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: Campus
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:**

**About this role:**
Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
**In this role, you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
+ Ability to execute in a fast paced, high demand, metric driven call center environment.
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
+ Knowledge, understanding and experience of internet, mobile, and social media technology.
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ Ability to work additional hours as needed
+ Must work on-site at the location posted
+ This position is not eligible for Visa sponsorship
**Training Schedule:**
+ Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.
+ We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST).
+ Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
**Job Location:**
+ 7711 Plantation Rd Roanoke VA 24019
@RWF22
**Posting End Date:**
31 Oct 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-

We are seeking a senior leader to support our growing credit card business. In this critical role, the individual will lead the Acquisitions Product Strategy team for OneMain's new and fast-growing credit card business. This leader will be responsible for customer segmentation and all aspects of product innovation and development for the card business.
A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end product lifecycle. They will gain knowledge to suggest new answers to old questions, develop insights, and push the traditional boundaries of the lending industry.
**In the Role**
+ Lead the development of innovative, customer-centric credit card products that address unmet needs across diverse customer segments
+ Develop a deep understanding of customer behaviors, motivations, and financial needs through data analysis, research, and direct feedback loops
+ Use advanced analytics and market intelligence to identify emerging trends, customer pain points, and whitespace opportunities for new product constructs
+ Translate customer segmentation insights into differentiated product features, pricing strategies, and tailored offers that drive acquisition and engagement
+ Champion a test-and-learn culture by designing and executing experiments to validate new product ideas, features, and customer journeys
+ Collaborate with cross-functional teams-including Technology, Design, Marketing, and Risk-to rapidly prototype and launch new product concepts
+ Build scalable frameworks for continuous product iteration based on customer feedback, performance data, and competitive benchmarking
+ Develop and maintain a product roadmap that aligns with strategic growth objectives and reflects evolving customer needs
+ Foster a culture of innovation within the team, encouraging creative thinking, bold experimentation, and data-driven decision-making
+ Build and develop a high-performing team of analysts focused on customer segmentation, product innovation, and strategic growth
**Requirements:**
+ Bachelor's Degree in a quantitative discipline, such as Economics, Business Analytics, Engineering, Statistics, Data Science, or Computer Science
+ 10+ years of analytics or product leadership experience, with significant exposure to credit cards and/or fintechs
+ 5+ years of experience creating customer segmentation and product frameworks, with the ability to communicate risk/reward trade-offs to executive leadership
+ Proven track record of launching innovative financial products or features based on customer insights
+ Deep knowledge of analytical tools and techniques to drive business outcomes _(preferred experience with credit cards and/or fintechs)_
+ Experience in developing digital strategies across financial products and services
+ Strong communication, interpersonal, and negotiation skills to gain trust and achieve business objectives
+ Ability to work in a fast-paced, ever-changing environment and manage multiple stakeholders and priorities
+ Demonstrated ability to balance strategic thinking with operational execution
+ Strong team leader with a focus on employee development and a proven ability to build and lead high-performing teams
+ Ability to synthesize insights across different sources into a comprehensive and holistic strategy
+ Exhibits energy, curiosity, and the ability to frame intelligent questions to uncover issues and drive innovation
**Preferred:**
+ Advanced Degree in a quantitative discipline, such as Economics, Business Analytics, Engineering, Statistics, Data Science, or Computer Science
**Location:** Charlotte, NC (hybrid)
**Who we Are**
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
+ Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
+ Up to 4% matching 401(k)  
+ Employee Stock Purchase Plan (10% share discount)  
+ Tuition reimbursement  
+ Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
+ Paid sick leave as determined by state or local ordinance, prorated based on start date
+ Paid holidays (7 days per year, based on start date)
+ Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

University Manager for Travel and Expense and Credit Cards (Salary Updated)
**POSITION DETAILS**
The Accounts Payable Department within the Office of the University Controller processes all travel & expense reimbursements and related transactions primarily against New York State funding sources for Central Office, New York City and non-tax-levy funding sources. The department is seeking an adept financial manager with a strong information technology aptitude to manage daily operations of the Travel and Expense, Corporate Credit Card, and Shared Services Unit, administer efficient transactions, processes, and procedures to facilitate timely and accurate outgoing reimbursements for Travel and Expense to employees and other parties.
Reporting to the University Director of Accounts Payable, the incumbent will be accountable for exercising effective internal safeguards over disbursements and ensuring compliance with established University, State, and City financial policies, procedures, and contractual requirements. The AP Department and Office are currently transitioning to a centralized shared-service delivery and business operating model using PeopleSoft-based Enterprise Resource Planning (ERP) financial technologies named CUNYfirst Financials. To advance this effort, the University Manager for Travel and Expense and Credit Cards will partake in: developing new operational strategies utilizing ERP-based automated workflow systems and processes to reduce invoice receipt to payment cycle times from errors, duplicate payments, mismatched transactions, or lost invoices, be accountable for exercising effective internal safeguards over fund disbursements, and will ensure compliance with established University, State, and City financial policies, procedures, and contractual requirements for all travel and expense transactions.
Key responsibilities include, but are not limited to the following:
+ Examine and verify receivables, payment requests, and backup documents and authorize disbursements.
+ Manage and oversee all transactions and payment reconciliations for all Corporate Card Programs.
+ Advise on, develop, revise, and enforce general accounts payable policies and sound business practices memoranda to the University community to enhance unit efficiency and customer service via streamlined processing and quick payments.
+ Assess and process corrective entries to reconcile payment and receipt transactions and related financial information ensuring data integrity in all interconnected internal and external financial systems.
+ Partner with New York State and City oversight and/or regulatory agencies, vendors, and CUNY community about all accounts payable functions to resolve account discrepancies and payment inquiries in addition to related system and procedural concerns.
+ Participate in the re-engineering of the University's business practices and implementation of the financial modules and components in the PeopleSoft based ERP system, related legacy system conversions, and new system interfaces.
+ Provide technical guidance on the CUNYfirst financials system and procedures; oversee direct and supplemental CUNYfirst financials system training for unit staff and the University community.
+ Participate in developing, implementing, and maintaining financial-related policies, objectives, and plans.
+ Manage, train, develop, and evaluate staff.
+ Supervise the unit in the Director's absence.
**NOTE:**
Until further notice, this position is eligible for a hybrid work schedule.
**QUALIFICATIONS**
Minimum:
Bachelor's degree and six years' related experience required.
Preferred:
+ MBA or other advanced degree in a business discipline
+ Six years' progressively responsible management experience in accounts payable, procurement, cost control, or budgeting in a higher education institution and/or public organization
+ Strong supervisory, organizational, and proven leadership experience strongly preferred
+ Project management and follow-through skills to prioritize work, set expectations, execute plans, manage multiple priorities, and meet deadlines
+ Knowledge of:
+ Financial and procurement policies and practices, mainly New York State and City, plus federal financial regulations and related university policies
+ Travel and Expense policies and regulations for New York State and New York City a plus
+ Business metrics and drivers with the ability to examine and re-engineer business operations and procedures, formulate policy, and develop and implement new strategies and procedures
+ Experience with: PeopleSoft 9.0 and participation in a PeopleSoft ERP systems implementation effort, using an online general ledger, financial systems, modules, databases and working in a financial shared services environment
+ Detail-oriented and accurate with strong numerical analysis, assessment, evaluation, and research skills
+ Excellent verbal, written, communication, interpersonal, and presentation skills
+ Ability to work productively, independently, and collaboratively on teams with diverse stakeholders of various levels
+ Advanced computer proficiency using online financial management and accounting information systems and standard office software programs, especially MS Excel and Access
**CUNY TITLE OVERVIEW**
Assists in managing the University's financial operations, including accounting, reporting, analysis, and compliance activities.
- Advises University and College managers on funding appropriateness and proposes fiscal solutions to resolve academic and/or administrative issues
- Participates in developing University-wide budgeting policies and procedures; interprets and ensures compliance with University, State, and City policies, guidelines, rules and regulations
- Participates in strategic planning and re-engineering efforts; evaluates outcomes and makes recommendations regarding resources
- Develops and recommends fiscal policies and controls
- Prepares and manages the production of financial, statistical, and analytical reports
- Collaborates with government agencies, auditors, and others as needed
- May negotiate contracts
- May hire, supervise and train finance and/or clerical staff, and manage related administrative functions
- Performs related duties as assigned.
**CUNY TITLE**
Higher Education Associate
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
The salary range is **$86,741 - $102,408** , commensurate with commensurate with credentials, education, and experience.
**CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.**
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**HOW TO APPLY**
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.
**CLOSING DATE**
Open until filled.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID
30760
Location
Central Office

Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative - Financial Services** , **working onsite in Concord, NC** you'll be a part of bringing humanity to business. #experienceTTEC.
You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**During a Typical Day, You'll**
+ Answer questions about products via phone while providing website navigation support and assisting with the application process
+ Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
+ Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
+ Participate in projects or process improvements to drive operational excellence
**What You Bring to the Role**
+ 1 year of customer service experience
+ High school diploma or equivalent
+ Recognize, apply and explain your product or service knowledge
+ Computer experience
+ Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Base wage of $19 per hour plus performance bonus opportunities
+ And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Job:** __Customer Care Representative_
**Title:** _Customer Service Representative - Financial Services_
**Location:** _NC-Concord_
**Requisition ID:** _047VN_