85,246 American Express jobs in the United States
American Express Claims Representative
Posted today
Job Viewed
Job Description
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If youre interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIGs global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
Were for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance we want to cover more.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
American Express Claims Representative
Posted today
Job Viewed
Job Description
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you're interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
American Express Claims Representative
Posted today
Job Viewed
Job Description
American Express Claims Representative
119433
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you're interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
American Express Claims Representative
Posted today
Job Viewed
Job Description
American Express Claims Representative
119433
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you're interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
American Express Claims Representative
Posted 4 days ago
Job Viewed
Job Description
119433
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you're interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
American Express Claims Representative
Posted 4 days ago
Job Viewed
Job Description
119433
Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you're interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week
Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG's global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We're for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance - we want to 'cover more'.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Director - American Express National Bank Compliance Governance and Oversight
Posted 11 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Director of American Express National Bank (AENB) Compliance Governance and Oversight is responsible for overseeing the Bank's and its Affiliates' compliance risk management activities. This position will be critical to executing AENB Compliance priorities through key partnerships with second line Affiliate Business Compliance Officers and effective challenge of first line stakeholders.
We are seeking an experienced and strategic Director to lead a centralized AENB Compliance team to manage these governance and oversight activities. This position will require engagement with senior leaders who directly support AENB and AENB Affiliate businesses to provide oversight and credible challenge on potential risk mitigation efforts to support an effective control environment. The Director will review new Bank products and monitor customer complaints, findings issued by the second and third lines of defense as well as Bank impacting issues and events.
**Key Responsibilities:**
+ Ensure a sound, effective AENB Compliance Program appropriate for the size and complexity of the Bank's business practices and objectives.
+ Provide strategic oversight of the Bank governance standards and monitoring of compliance risk management activities, including the implementation of the Bank's Compliance Risk Management Framework, quality assurance, and risk appetite statements, new product approvals, intercompany arrangements and merger & acquisition activity.
+ Proactively managing compliance risk by informing leaders of areas in the first and second line of the status of risk remediation, emerging risk, and approaches to improve necessary controls and practices as appropriate.
+ Oversee the development and review of Bank compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.
+ Support response and remediation strategy of Compliance-related audit reviews and regulatory examinations.
+ Communicate effectively and appropriately to all relevant stakeholders including senior management and other colleagues, customers, third-party and affiliate service providers, and regulatory supervisors, among others.
+ Present to Senior Management on areas of potential risk and key external regulatory updates.
+ Actively participate in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
+ Forge and maintain strong strategic relationships across Global Financial Crimes Compliance, Operational Risk Management, Privacy, Internal Audit, Technologies, and the General Counsel's Organization in support of an aligned and effective control and compliance framework.
+ Attract and retain talent while managing Compliance professionals through setting and communicating goals, measuring accomplishments, holding team members accountable, delegating responsibilities as appropriate, and providing developmental feedback and coaching.
**Minimum Qualifications:**
+ At least eight (8) years or more of progressive and demonstrated compliance experience in the financial services industry, as well as experience in legal entity governance.
+ Bachelor's Degree required
+ Deep regulatory knowledge of Bank Administration and Consumer Protection laws as well as Regulation O, Regulation W, and Community Reinvestment Act regulations and requirements.
+ Deep understanding of how operational and compliance risk is identified, assessed, measured, monitored, tested, and reported.
+ Knowledge of all regulatory bodies that influence Bank policies within the United States. Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required
+ Ability to effectively challenge business partners.
+ Proactive and strategic mindset with a focus on talent development.
+ Highly collaborative and able to build and leverage relationships with senior internal and external stakeholders.
+ Exceptional written and verbal communication skills; ability to interact with all levels of management and external regulators.
+ Ability to provide credible challenge and exercise good judgment in the development and pursuit of compliant solutions.
+ Ability to drive results across numerous stakeholders and influence effectively without direct authority.
+ Exhibits strong sense of urgency with demonstrated ability to effectively manage multiple and often conflicting priorities under tight timeframes.
**Preferred Qualifications:**
+ Certified Regulatory Compliance Manager (CRCM) Certification
+ Advance degree in a related field
+ Previous large Bank experience in Compliance, Legal or Audit function
**Qualifications**
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Compliance
**Primary Location:** US-North Carolina-Charlotte
**Other Locations:** US-Utah-Sandy, US-New York-New York
**Schedule** Full-time
**Req ID:** 25015012
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Director - American Express National Bank Compliance Governance and Oversight
Posted 11 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Director of American Express National Bank (AENB) Compliance Governance and Oversight is responsible for overseeing the Bank's and its Affiliates' compliance risk management activities. This position will be critical to executing AENB Compliance priorities through key partnerships with second line Affiliate Business Compliance Officers and effective challenge of first line stakeholders.
We are seeking an experienced and strategic Director to lead a centralized AENB Compliance team to manage these governance and oversight activities. This position will require engagement with senior leaders who directly support AENB and AENB Affiliate businesses to provide oversight and credible challenge on potential risk mitigation efforts to support an effective control environment. The Director will review new Bank products and monitor customer complaints, findings issued by the second and third lines of defense as well as Bank impacting issues and events.
**Key Responsibilities:**
+ Ensure a sound, effective AENB Compliance Program appropriate for the size and complexity of the Bank's business practices and objectives.
+ Provide strategic oversight of the Bank governance standards and monitoring of compliance risk management activities, including the implementation of the Bank's Compliance Risk Management Framework, quality assurance, and risk appetite statements, new product approvals, intercompany arrangements and merger & acquisition activity.
+ Proactively managing compliance risk by informing leaders of areas in the first and second line of the status of risk remediation, emerging risk, and approaches to improve necessary controls and practices as appropriate.
+ Oversee the development and review of Bank compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.
+ Support response and remediation strategy of Compliance-related audit reviews and regulatory examinations.
+ Communicate effectively and appropriately to all relevant stakeholders including senior management and other colleagues, customers, third-party and affiliate service providers, and regulatory supervisors, among others.
+ Present to Senior Management on areas of potential risk and key external regulatory updates.
+ Actively participate in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
+ Forge and maintain strong strategic relationships across Global Financial Crimes Compliance, Operational Risk Management, Privacy, Internal Audit, Technologies, and the General Counsel's Organization in support of an aligned and effective control and compliance framework.
+ Attract and retain talent while managing Compliance professionals through setting and communicating goals, measuring accomplishments, holding team members accountable, delegating responsibilities as appropriate, and providing developmental feedback and coaching.
**Minimum Qualifications:**
+ At least eight (8) years or more of progressive and demonstrated compliance experience in the financial services industry, as well as experience in legal entity governance.
+ Bachelor's Degree required
+ Deep regulatory knowledge of Bank Administration and Consumer Protection laws as well as Regulation O, Regulation W, and Community Reinvestment Act regulations and requirements.
+ Deep understanding of how operational and compliance risk is identified, assessed, measured, monitored, tested, and reported.
+ Knowledge of all regulatory bodies that influence Bank policies within the United States. Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required
+ Ability to effectively challenge business partners.
+ Proactive and strategic mindset with a focus on talent development.
+ Highly collaborative and able to build and leverage relationships with senior internal and external stakeholders.
+ Exceptional written and verbal communication skills; ability to interact with all levels of management and external regulators.
+ Ability to provide credible challenge and exercise good judgment in the development and pursuit of compliant solutions.
+ Ability to drive results across numerous stakeholders and influence effectively without direct authority.
+ Exhibits strong sense of urgency with demonstrated ability to effectively manage multiple and often conflicting priorities under tight timeframes.
**Preferred Qualifications:**
+ Certified Regulatory Compliance Manager (CRCM) Certification
+ Advance degree in a related field
+ Previous large Bank experience in Compliance, Legal or Audit function
**Qualifications**
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Compliance
**Primary Location:** US-North Carolina-Charlotte
**Other Locations:** US-Utah-Sandy, US-New York-New York
**Schedule** Full-time
**Req ID:** 25015012
Director - American Express National Bank Compliance Governance and Oversight
Posted 11 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Director of American Express National Bank (AENB) Compliance Governance and Oversight is responsible for overseeing the Bank's and its Affiliates' compliance risk management activities. This position will be critical to executing AENB Compliance priorities through key partnerships with second line Affiliate Business Compliance Officers and effective challenge of first line stakeholders.
We are seeking an experienced and strategic Director to lead a centralized AENB Compliance team to manage these governance and oversight activities. This position will require engagement with senior leaders who directly support AENB and AENB Affiliate businesses to provide oversight and credible challenge on potential risk mitigation efforts to support an effective control environment. The Director will review new Bank products and monitor customer complaints, findings issued by the second and third lines of defense as well as Bank impacting issues and events.
**Key Responsibilities:**
+ Ensure a sound, effective AENB Compliance Program appropriate for the size and complexity of the Bank's business practices and objectives.
+ Provide strategic oversight of the Bank governance standards and monitoring of compliance risk management activities, including the implementation of the Bank's Compliance Risk Management Framework, quality assurance, and risk appetite statements, new product approvals, intercompany arrangements and merger & acquisition activity.
+ Proactively managing compliance risk by informing leaders of areas in the first and second line of the status of risk remediation, emerging risk, and approaches to improve necessary controls and practices as appropriate.
+ Oversee the development and review of Bank compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.
+ Support response and remediation strategy of Compliance-related audit reviews and regulatory examinations.
+ Communicate effectively and appropriately to all relevant stakeholders including senior management and other colleagues, customers, third-party and affiliate service providers, and regulatory supervisors, among others.
+ Present to Senior Management on areas of potential risk and key external regulatory updates.
+ Actively participate in committees to proactively identify risks and emerging issues applicable to ongoing and proposed business activities.
+ Forge and maintain strong strategic relationships across Global Financial Crimes Compliance, Operational Risk Management, Privacy, Internal Audit, Technologies, and the General Counsel's Organization in support of an aligned and effective control and compliance framework.
+ Attract and retain talent while managing Compliance professionals through setting and communicating goals, measuring accomplishments, holding team members accountable, delegating responsibilities as appropriate, and providing developmental feedback and coaching.
**Minimum Qualifications:**
+ At least eight (8) years or more of progressive and demonstrated compliance experience in the financial services industry, as well as experience in legal entity governance.
+ Bachelor's Degree required
+ Deep regulatory knowledge of Bank Administration and Consumer Protection laws as well as Regulation O, Regulation W, and Community Reinvestment Act regulations and requirements.
+ Deep understanding of how operational and compliance risk is identified, assessed, measured, monitored, tested, and reported.
+ Knowledge of all regulatory bodies that influence Bank policies within the United States. Sound experience in managing activity in U.S. lending, compliance, banking, regulatory examination or audit required
+ Ability to effectively challenge business partners.
+ Proactive and strategic mindset with a focus on talent development.
+ Highly collaborative and able to build and leverage relationships with senior internal and external stakeholders.
+ Exceptional written and verbal communication skills; ability to interact with all levels of management and external regulators.
+ Ability to provide credible challenge and exercise good judgment in the development and pursuit of compliant solutions.
+ Ability to drive results across numerous stakeholders and influence effectively without direct authority.
+ Exhibits strong sense of urgency with demonstrated ability to effectively manage multiple and often conflicting priorities under tight timeframes.
**Preferred Qualifications:**
+ Certified Regulatory Compliance Manager (CRCM) Certification
+ Advance degree in a related field
+ Previous large Bank experience in Compliance, Legal or Audit function
**Qualifications**
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Compliance
**Primary Location:** US-North Carolina-Charlotte
**Other Locations:** US-Utah-Sandy, US-New York-New York
**Schedule** Full-time
**Req ID:** 25015012
Campus Undergraduate Summer Internship Program - 2026 Enterprise Control Management, American Exp...
Posted 4 days ago
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Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Business Unit/Role Specific Information**
American Express National Bank (AENB): American Express' chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express' business, currently representing more than 50 percent of the Company's Card Member Spending, nearly 90 percent of its lending and more than 60 percent its of revenues. AENB provides its customers with access to consistent payments, financing and savings products in three ways, including issuing and servicing charge and credit cards for our consumer and small business segments, offering commercial loans to small and midsized merchants, as well as installment loans to consumers; and maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.
The Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.
+ Enterprise Control Management: The team leads ECM governance, collaboration across business unit control teams, and ongoing efforts to continue to improve the control environment and deliver on our regulatory commitments. Additionally, is responsible for the strategy and execution of ECM initiatives, inclusive of transformation activities, including Project Guardian.
**How will you make an impact in this role?**
The ideal candidate displays an eagerness to learn about the Risk and Control environment within American Express and is excited to make connections and build relationships across the enterprise. They should be a strong communicator and be comfortable interacting with colleagues at all levels.
+ Communicate requirements, gather agenda items, and prepare presentation materials.
+ Prepare RACI charts based on conversations with stakeholders.
+ Support the creation of materials for regular and ad hoc updates and presentations to various stakeholders and audiences across Control Management organizations.
+ Support the planning and coordination of Control Management Collaboration Groups across business units to drive community, share best practices, preview upcoming requirements or Policy changes, and drive consistency across the Control Management teams.
+ Support the planning and coordination of the Control Management Town Hall, which is held quarterly and broadcasted live across the enterprise. Town Halls foster a sense of community within Control Management, ensure colleagues have an awareness of the strategic vision for the organization, and provide a forum for key updates and changes that impact 1LOD.
**Minimum Qualifications**
+ Currently enrolled in a Bachelor's degree program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
+ Bachelor's degree candidates with an expected graduation date between December 2026 and June 2027.
+ Strong consultation, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.
+ Excellent organizational and problem-solving skills with attention to detail.
+ Strong communication and collaboration skills.
+ Ability to build trust and rapport with a diverse group of partners and stakeholders.
**Preferred Qualifications**
+ Growth Mindset & Adaptability: Eagerness to learn, ability to adapt to change, openness to feedback, and commitment to personal growth.
+ Interest in law or legal organizations, student government, political science, sociology.
**Qualifications**
Salary Range: $24.05 to $63.00 hourly sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: Campus
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:** 25015255