15,490 Ancillary jobs in the United States

JOB PURPOSE:

The Ancillary Services Lead is responsible for leading Partners and activities related to uniforms and other warehouse processes to ensure our Partners and Clients service levels and quality expectations are met. He or she must be able to effectively manage all uniform processes and other projects. The position requires knowledge of inventory and production processing. Must have a professional attitude and demeanor, as well as, a strong work ethic. Other duties include, working with the Distribution Leader to complete operational duties as needed. The individual will be a proactive, detail-oriented lead who is committed to leading a process driven operation and providing exceptional service to internal and external Partners. Ensures that all warehouse staff are following set company policy and procedures, and all State and Federal regulations.

KEY RESPONSIBILITIES:

1. Primary Responsibilities:
2. Participate in all discussions to streamline and integrate uniforms product into existing Med Supply system to process orders and invoice customers/facilities
3. Works with the Distribution Leader to plan, prioritize and complete projects
4. Leads and motivates Partners to effectively and efficiently accomplish company goals
5. High standard for superior customer service
6. Satisfactory knowledge of PeopleSoft
7. Implements Partner relations practices necessary to establish a positive Employer- Partner relationship and promote a high level of Partner morale
8. Keeps the Distribution Leader informed of daily activities, and issues. Proposes solutions to all issues
9. Must get along with co-workers; maintain effective relationships with management staff, Partner and the general public.
10. Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.
11. Carries out all duties with a Commitment to Caring and in accordance with the companys mission, vision, and philosophy.
12. Maintains confidentiality of company information.
13. Demonstrates honesty and integrity at all times.
14. Able to respond to change productively and handle additional projects as assigned
15. Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others.
16. Checks orders for accuracy, oversees the correct shipment of orders, ensuring that all shipments are processed in a timely manner, communicates issues with customer service along with proposing solutions
17. Keeps warehouse neat and operational
18. Handles all safety concerns immediately
19. Oversees the Outbound pulling process
20. Works with the Inventory Control Lead to maintain accurate inventory levels

KNOWLEDGE, SKILLS, ABILITIES:

• Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
• Attend and participate in mandatory in-services.
• Honor patients/residents rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
• Comply with corporate compliance program.
• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and/or working with equipment.
• Perform other related duties as necessary and as directed by supervisor.

MINIMUM EDUCATION REQUIRED:

Highschool Diploma or equivalent

MINIMUM EXPERIENCE REQUIRED:

1+years recent experience in medical repair and warehouse environment or supply chain logistics, 1+years of material handling experience (stand on forklift/Cherry picker/Reach truck). Strong understanding of all warehouse processes and their connection to WMS. Ability to use systems and technology to multi-task, manage time and create efficiencies. Highly detailed oriented with critical focus on warehouse organization

ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

1+years experience as Warehouse Lead using RF Scanner.

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you! Apply Now to get started at PruittHealth!

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

#J-18808-Ljbffr

Ancillary Services Lead

The Ancillary Services Lead is responsible for leading partners and activities related to uniforms and other warehouse processes to ensure our partners and client's service levels and quality expectations are met. He or she must be able to effectively manage all uniform processes and other projects. The position requires knowledge of inventory and production processing. Must have a professional attitude and demeanor, as well as, a strong work ethic. Other duties include, working with the Distribution Leader to complete operational duties as needed. The individual will be a proactive, detail-oriented lead who is committed to leading a process driven operation and providing exceptional service to internal and external partners. Ensures that all warehouse staff are following set company policy and procedures, and all state and federal regulations.

Key Responsibilities

1. Primary Responsibilities:
2. Participate in all discussions to streamline and integrate uniforms product into existing Med Supply system to process orders and invoice customers/facilities
3. Works with the Distribution Leader to plan, prioritize and complete projects
4. Leads and motivates partners to effectively and efficiently accomplish company goals
5. High standard for superior customer service
6. Satisfactory knowledge of PeopleSoft
7. Implements partner relations practices necessary to establish a positive employer-partner relationship and promote a high level of partner morale
8. Keeps the Distribution Leader informed of daily activities, and issues. Proposes solutions to all issues
9. Must get along with co-workers; maintain effective relationships with management staff, partner and the general public.
10. Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.
11. Carries out all duties with a "Commitment to Caring" and in accordance with the company's mission, vision, and philosophy.
12. Maintains confidentiality of company information.
13. Demonstrates honesty and integrity at all times.
14. Able to respond to change productively and handle additional projects as assigned
15. Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others.
16. Checks orders for accuracy, oversees the correct shipment of orders, ensuring that all shipments are processed in a timely manner, communicates issues with customer service along with proposing solutions
17. Keeps warehouse neat and operational
18. Handles all safety concerns immediately
19. Oversees the outbound pulling process
20. Works with the Inventory Control Lead to maintain accurate inventory levels

Knowledge, Skills, Abilities

• Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
• Attend and participate in mandatory in-services.
• Honor patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
• Comply with corporate compliance program.
• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and/or working with equipment.
• Perform other related duties as necessary and as directed by supervisor.

Minimum Education Required

Highschool Diploma or equivalent

Minimum Experience Required

1+years recent experience in medical repair and warehouse environment or supply chain logistics, 1+years of material handling experience (stand on forklift/Cherry picker/Reach truck). Strong understanding of all warehouse processes and their connection to WMS. Ability to use systems and technology to multi-task, manage time and create efficiencies. Highly detailed oriented with critical focus on warehouse organization

Additional qualifications: (Preferred qualifications)

1+years' experience as Warehouse Lead using RF Scanner.

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

**JOB PURPOSE:**
The Ancillary Services Lead is responsible for leading Partners and activities related to uniforms and other warehouse processes to ensure our Partners and Client's service levels and quality expectations are met. He or she must be able to effectively manage all uniform processes and other projects. The position requires knowledge of inventory and production processing. Must have a professional attitude and demeanor, as well as, a strong work ethic. Other duties include, working with the Distribution Leader to complete operational duties as needed. The individual will be a proactive, detail-oriented lead who is committed to leading a process driven operation and providing exceptional service to internal and external Partners. Ensures that all warehouse staff are following set company policy and procedures, and all State and Federal regulations.
**KEY RESPONSIBILITIES:**
1. Primary Responsibilities:
2. Participate in all discussions to streamline and integrate uniforms product into existing Med Supply system to process orders and invoice customers/facilities
3. Works with the Distribution Leader to plan, prioritize and complete projects
4. Leads and motivates Partners to effectively and efficiently accomplish company goals
5. High standard for superior customer service
6. Satisfactory knowledge of PeopleSoft
7. Implements Partner relations practices necessary to establish a positive Employer- Partner relationship and promote a high level of Partner morale
8. Keeps the Distribution Leader informed of daily activities, and issues. Proposes solutions to all issues
9. Must get along with co-workers; maintain effective relationships with management staff, Partner and the general public.
10. Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.
11. Carries out all duties with a "Commitment to Caring" and in accordance with the company's mission, vision, and philosophy.
12. Maintains confidentiality of company information.
13. Demonstrates honesty and integrity at all times.
14. Able to respond to change productively and handle additional projects as assigned
15. Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others.
16. Checks orders for accuracy, oversees the correct shipment of orders, ensuring that all shipments are processed in a timely manner, communicates issues with customer service along with proposing solutions
17. Keeps warehouse neat and operational
18. Handles all safety concerns immediately
19. Oversees the Outbound pulling process
20. Works with the Inventory Control Lead to maintain accurate inventory levels
**KNOWLEDGE, SKILLS, ABILITIES:**
+ Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
+ Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
+ Attend and participate in mandatory in-services.
+ Honor patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
+ Comply with corporate compliance program.
+ Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
+ Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
+ Follow established safety procedures when performing tasks and/or working with equipment.
+ Perform other related duties as necessary and as directed by supervisor.
**MINIMUM EDUCATION REQUIRED:**
Highschool Diploma or equivalent
**MINIMUM EXPERIENCE REQUIRED:**
1+years recent experience in medical repair and warehouse environment or supply chain logistics, 1+years of material handling experience (stand on forklift/Cherry picker/Reach truck). Strong understanding of all warehouse processes and their connection to WMS. Ability to use systems and technology to multi-task, manage time and create efficiencies. Highly detailed oriented with critical focus on warehouse organization
**ADDITIONAL QUALIFICATIONS:** (Preferred qualifications)
- 1+years' experience as Warehouse Lead using RF Scanner.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._

**JOB PURPOSE:**
The Ancillary Services Lead is responsible for leading Partners and activities related to uniforms and other warehouse processes to ensure our Partners and Client's service levels and quality expectations are met. He or she must be able to effectively manage all uniform processes and other projects. The position requires knowledge of inventory and production processing. Must have a professional attitude and demeanor, as well as, a strong work ethic. Other duties include, working with the Distribution Leader to complete operational duties as needed. The individual will be a proactive, detail-oriented lead who is committed to leading a process driven operation and providing exceptional service to internal and external Partners. Ensures that all warehouse staff are following set company policy and procedures, and all State and Federal regulations.
**KEY RESPONSIBILITIES:**
1. Primary Responsibilities:
2. Participate in all discussions to streamline and integrate uniforms product into existing Med Supply system to process orders and invoice customers/facilities
3. Works with the Distribution Leader to plan, prioritize and complete projects
4. Leads and motivates Partners to effectively and efficiently accomplish company goals
5. High standard for superior customer service
6. Satisfactory knowledge of PeopleSoft
7. Implements Partner relations practices necessary to establish a positive Employer- Partner relationship and promote a high level of Partner morale
8. Keeps the Distribution Leader informed of daily activities, and issues. Proposes solutions to all issues
9. Must get along with co-workers; maintain effective relationships with management staff, Partner and the general public.
10. Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.
11. Carries out all duties with a "Commitment to Caring" and in accordance with the company's mission, vision, and philosophy.
12. Maintains confidentiality of company information.
13. Demonstrates honesty and integrity at all times.
14. Able to respond to change productively and handle additional projects as assigned
15. Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing specific or current risk of substantial harm to the health and safety of self and others.
16. Checks orders for accuracy, oversees the correct shipment of orders, ensuring that all shipments are processed in a timely manner, communicates issues with customer service along with proposing solutions
17. Keeps warehouse neat and operational
18. Handles all safety concerns immediately
19. Oversees the Outbound pulling process
20. Works with the Inventory Control Lead to maintain accurate inventory levels
**KNOWLEDGE, SKILLS, ABILITIES:**
+ Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.
+ Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.
+ Attend and participate in mandatory in-services.
+ Honor patients/residents' rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.
+ Comply with corporate compliance program.
+ Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.
+ Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
+ Follow established safety procedures when performing tasks and/or working with equipment.
+ Perform other related duties as necessary and as directed by supervisor.
**MINIMUM EDUCATION REQUIRED:**
Highschool Diploma or equivalent
**MINIMUM EXPERIENCE REQUIRED:**
1+years recent experience in medical repair and warehouse environment or supply chain logistics, 1+years of material handling experience (stand on forklift/Cherry picker/Reach truck). Strong understanding of all warehouse processes and their connection to WMS. Ability to use systems and technology to multi-task, manage time and create efficiencies. Highly detailed oriented with critical focus on warehouse organization
**ADDITIONAL QUALIFICATIONS:** (Preferred qualifications)
- 1+years' experience as Warehouse Lead using RF Scanner.
**Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! **_Apply Now_** to get started at PruittHealth!
_As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._

Director, Ancillary Services

Job Summary: The Director, Ancillary Services, will oversee and lead the delivery of multifamily ancillary services including execution of strategic programs and projects aimed at enhancing operational efficiency, resident satisfaction and overall business performance within our multifamily portfolio.

Location: Norfolk, Virginia, Corporate Office or Dallas, TX Corporate Office (On Site)

Key Responsibilities:

Leadership & Strategy

• Lead and manage the development, planning, and execution of ancillary services and programs to improve property operations, resident experience, and ancillary income.
• Work closely with senior leadership to define program goals and key performance indicators (KPIs) ensuring alignment with the company's strategic objectives.
• Provide thought leadership and develop long-term strategies for ancillary services and programs effectiveness.

Cross-Functional Collaboration

• Collaborate with internal teams including operations, marketing, IT, finance, and HR to ensure successful program implementation and outcomes.
• Provide actionable recommendations to property management leadership and property teams to maximize portfolio performance
• Partner with external vendors and consultants, ensuring they are aligned with program goals and timelines.

Staying Current on Resident Program Industry Trends

• Continuously research and stay up to date on emerging trends and best practices in resident engagement, amenities, and technology solutions to enhance the overall resident experience.
• Analyze market shifts, competitor offerings, and new technologies to proactively introduce innovative programs and services that increase resident satisfaction, retention, and attract new tenants.
• Leverage industry insights to implement sustainable, efficient, and forward-thinking ancillary services that align with the company's strategic goals and evolving market demands.

Project Management

• Oversee the execution of multiple ancillary services initiatives across the portfolio, ensuring timelines, budgets, and scope are managed effectively.
• Establish clear project milestones, regularly assess progress, and adjust plans as necessary to meet objectives.
• Track and report on project performance, ensuring that objectives are met, and any issues are proactively addressed.
• Regularly update senior leadership and stakeholders on program status, risks, and successes, offering insights and recommendations for program adjustments.
• Manage communication channels to ensure stakeholders at all levels are informed of key milestones and project outcomes.

Team Leadership & Development

• Lead, mentor, and develop the team, ensuring alignment on company goals and consistent delivery of ancillary services.
• Ensure appropriate resource allocation and set clear expectations for team members.
• Foster a collaborative and results-oriented team culture.

Process Improvement

• Identify and implement process improvements across multifamily operations and ancillary services management to drive efficiency and reduce costs.
• Standardize and optimize workflows, project documentation, and reporting processes to ensure consistency and effectiveness.

Qualifications:

• Bachelor's degree in business administration, Operations Management, Real Estate, or a related field.
• 8-12 years of experience in management of ancillary services, with at least 5 years in a leadership role within the multifamily real estate industry.
• Proven experience managing large-scale, multi-disciplinary projects with cross-functional teams.
• Expertise in budgeting, contract negotiation, resource allocation, and managing project lifecycles from inception to completion.
• Strong leadership, communication, and interpersonal skills with the ability to influence and drive results across teams.
• Exceptional organizational and time management abilities, with a keen eye for detail.
• Proficient in project management tools and advanced knowledge of Excel and reporting systems.
• Ability to navigate complex problems, identify solutions, and implement changes effectively.
• Strong understanding of the multifamily industry, including market trends, best operational practices, and emerging technologies.
• Experience with multifamily property management software (e.g., Yardi, MRI, RealPage), preferred.
• PMP (Project Management Professional) certification or equivalent, preferred.

What We Offer:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

#LP-KP1

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

ANCILLARY SERVICES MANAGER

Location: Onsite- Norfolk, Virginia or Dallas, Texas Corporate Offices

Job Overview:

We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.

Key Responsibilities:

Ancillary Service Program Management:

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Vendor Relations & Management:

• Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services.
• Negotiate vendor contracts to ensure cost-effectiveness, compliance with service level agreements (SLAs), and alignment with company policies.
• Conduct regular vendor performance evaluations to ensure high-quality service standards are met.

Revenue & Cost Optimization:

• Drive revenue growth through the optimization of ancillary services while maintaining profitability.
• Monitor budgets to ensure that ancillary services contribute positively to the financial performance of each property.
• Analyze revenue and expense reports to identify trends, establish benchmarks, and recommend adjustments to service pricing and offerings.

Resident Engagement & Satisfaction:

• Ensure ancillary services enhance the resident experience and contribute to high retention rates.
• Develop communication strategies to keep residents informed about available services and any changes or updates.
• Address and resolve resident inquiries and helpdesk requests related to ancillary services in a timely and professional manner.

Team Collaboration & Training:

• Collaborate with internal teams and external partners to execute process improvement projects effectively.
• Provide training and support to property staff on ancillary service offerings and best practices to enhance customer experience.

Reporting & Analysis:

• Prepare regular reports on the performance and financial impact of ancillary services for senior management.
• Use data to track key performance indicators (KPIs), identify trends, and propose improvements to service offerings.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.

Experience:

• 3+ years of experience in property management, multifamily services, or a related industry.
• Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.
• Strong background in budgeting, financial analysis, and revenue generation.

Skills & Competencies:

• Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams.
• Strong project management skills, capable of handling multiple tasks and priorities simultaneously.
• Detail-oriented with a focus on quality service and operational efficiency.
• Customer-focused problem-solving approach.
• Expertise in contract negotiation and risk management.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage).

Certifications (Preferred):

• CAM (Certified Apartment Manager), CPM (Certified Property Manager), or other relevant industry certifications.

Key Attributes for Success:

• Strategic Vision: Ability to identify opportunities for new services and revenue streams that align with business goals.
• Collaborative Leadership: Strong team player who works effectively with internal teams and external vendors.
• Analytical Mindset: Capable of using data and insights to drive decision-making and continuous improvement.

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

#LP-KP1

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

ANCILLARY SERVICES MANAGER

Location: Onsite- Norfolk, Virginia or Dallas, Texas Corporate Offices

Job Overview:

We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills.

Key Responsibilities:

Ancillary Service Program Management:

• Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems.
• Collaborate with property management teams to ensure seamless integration of ancillary services with core property management functions.
• Identify and pursue opportunities to introduce new services that align with resident needs, improve satisfaction, and enhance property value.
• Develop and enforce protocols for system changes, program updates, and software modifications to ensure compliance with internal policies, audit controls, and regulatory requirements.
• Stay up to date with industry trends, regulatory changes, and management best practices to ensure programs remain relevant and compliant.
• Lead process improvement projects by conducting thorough analysis, making actionable recommendations, and overseeing the implementation of changes.

Vendor Relations & Management:

• Build and maintain strong relationships with third-party vendors and service providers to ensure the timely and efficient delivery of services.
• Negotiate vendor contracts to ensure cost-effectiveness, compliance with service level agreements (SLAs), and alignment with company policies.
• Conduct regular vendor performance evaluations to ensure high-quality service standards are met.

Revenue & Cost Optimization:

• Drive revenue growth through the optimization of ancillary services while maintaining profitability.
• Monitor budgets to ensure that ancillary services contribute positively to the financial performance of each property.
• Analyze revenue and expense reports to identify trends, establish benchmarks, and recommend adjustments to service pricing and offerings.

Resident Engagement & Satisfaction:

• Ensure ancillary services enhance the resident experience and contribute to high retention rates.
• Develop communication strategies to keep residents informed about available services and any changes or updates.
• Address and resolve resident inquiries and helpdesk requests related to ancillary services in a timely and professional manner.

Team Collaboration & Training:

• Collaborate with internal teams and external partners to execute process improvement projects effectively.
• Provide training and support to property staff on ancillary service offerings and best practices to enhance customer experience.

Reporting & Analysis:

• Prepare regular reports on the performance and financial impact of ancillary services for senior management.
• Use data to track key performance indicators (KPIs), identify trends, and propose improvements to service offerings.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or related field.

Experience:

• 3+ years of experience in property management, multifamily services, or a related industry.
• Proven track record of managing ancillary services, vendor relationships, and service-oriented programs.
• Strong background in budgeting, financial analysis, and revenue generation.

Skills & Competencies:

• Excellent communication and interpersonal skills, with the ability to effectively engage residents, vendors, and internal teams.
• Strong project management skills, capable of handling multiple tasks and priorities simultaneously.
• Detail-oriented with a focus on quality service and operational efficiency.
• Customer-focused problem-solving approach.
• Expertise in contract negotiation and risk management.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and property management software (e.g., Yardi, RealPage).

Certifications (Preferred):

• CAM (Certified Apartment Manager), CPM (Certified Property Manager), or other relevant industry certifications.

Key Attributes for Success:

• Strategic Vision: Ability to identify opportunities for new services and revenue streams that align with business goals.
• Collaborative Leadership: Strong team player who works effectively with internal teams and external vendors.
• Analytical Mindset: Capable of using data and insights to drive decision-making and continuous improvement.

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

#LP-KP1

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job Summary

The Ancillary Senior Manager plays a key operational and administrative role within the Ancillary Services division, supporting a diverse portfolio of outpatient ancillary centers. Reporting directly to the Vice President of Ancillary Services , this position is responsible for lease coordination, contract management, provider compensation processes, and oversight of ancillary business entities. The Senior Manager also acts as a liaison to internal committees and provides direct management support to operational leaders across the network.

Essential Job Functions

Real Estate & Lease Management

• Coordinate and manage the execution, renewal, and compliance of lease agreements across all ancillary sites.
• Serve as point of contact with landlords, legal counsel, and internal stakeholders for lease-related issues.
• Track critical lease dates and ensure timely actions for renewals, terminations, or expansions.

Governance & Committee Representation

• Attend internal committee meetings (e.g., Regional, and Growth) as the representative for ancillary services.
• Attend Office Manager meetings as the ancillary liaison.

LLC & Entity Oversight

• Manage the day-to-day administrative and financial operations of smaller ancillary LLCs.
• Ensure compliance with corporate governance, reporting, and regulatory requirements for each entity, including but not limited to Monthly Operating Reviews.

Staff Oversight & Performance Management

• Oversee office managers across the ancillary centers, including conducting or coordinating annual performance reviews and bonus evaluations .
• Support training, onboarding, and development of office management personnel, including monthly meetings.

Provider Contracting & Compensation

• Manage the lifecycle of provider contracts, including annual renewals, amendments, and compensation model updates, in addition to onboarding.
• Process and track provider bonus calculations and ensure timely and accurate payments.
• Liaise with legal and finance teams to maintain current and compliant provider agreements.

General Operations Support

• Collaborate closely with the VP of Ancillary Services on a wide range of strategic and tactical initiatives.
• Manage the POD program for the ancillary centers, including managing all related communications.
• Take ownership of special projects and “other duties as assigned” that support the growth and stability of the ancillary division.
• Serve as a trusted resource for operational troubleshooting and administrative consistency across all locations.

*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.

Other Essential Tasks/Responsibilities/Abilities

• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Must demonstrate commitment to high professional ethical standards and a diverse workplace.
• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
• Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.

Education, Experience, Skills, and Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s degree preferred).
• Minimum of 5 years of experience in healthcare operations, business administration, or real estate/contract management.
• Strong knowledge of provider contracting and compensation structures.
• Experience with lease and property management in a healthcare setting strongly preferred.
• Highly organized with attention to detail and excellent follow-through.
• Proficient in Microsoft Office Suite and business operations software (e.g., contract management systems, payroll tools).
• Excellent interpersonal and communication skills, with the ability to interface professionally with executives, physicians, and administrative staff.
• Hybrid rotation schedule and/or onsite as needed, as well as occasional travel to ancillary sites and meeting locations as required.

General Information

Country: USA

State: Texas

City: Dallas

Office Location: 3131 McKinney Avenue, Suite 300 - - - - -

Date posted: 08-Sep-2025

Business Function: Sales

Position Type: Full-Time/Regular

Description

Steelcase is seeking a talented and passionate Ancillary Applications Designer to support our field sales representatives and dealers by delivering inspiring and relevant solutions in Dallas, Texas. This field-based role is focused on helping win business by proactively positioning Coalesse & Partners, and responding to the unique needs of clients and other influencers. The ideal candidate is a designer with product expertise who can bring a client's vision to life through on-demand and thoughtful concept design and application development.
Working closely with the Ancillary Sales Representatives, this designer will play a key role in building relationships and affinity for our brand with architecture and design (A+D) partners, clients, and the dealer community. This is a highly collaborative, client-facing role that blends creativity, strategic thinking, and technical design skills to differentiate our solutions in the marketplace.
The Coalesse & Partners brand is known for design leadership, craftsmanship, and ability to create inspiring, human-centered environments. As an Ancillary Applications Designer, you will have the opportunity to work with a diverse collection of products that elevate workplace experiences and support a wide range of client needs.
What you will be doing:

• Translate client vision and workplace insights into compelling ancillary product applications.
• Collaborate with Ancillary Sales Representative to develop and present holistic, on-brand design solutions that support strategic sales efforts.
• Lead or participate in design charrettes, showroom visits, and informal design sessions with clients, dealers, and A+D firms.
• Create drawings, renderings, and specifications using tools such as CET Designer. A background in AutoCAD and Revit is a plus.
• Develop narratives and visual storytelling that highlight the value and insight behind our ancillary solutions.
• Manage multiple projects and deadlines while maintaining a high level of design quality and attention to detail.

Requirements

• Bachelor's degree in Interior Design.
• 5+ years of experience in commercial interior design, preferably with a focus on workplace or contract furniture.
• Proficiency in design and specification software such as AutoCAD, Revit, or CET Designer.
• Possess strong presentation, storytelling, and visual communication skills.
• Ability to thrive in a collaborative, fast-paced, and client-facing environment.
• Acumen to influence and guide the design process from concept to specification
• Willingness to travel as needed to support client engagements and regional sales efforts, around 20%.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we're looking for talent and potential. We are proud to have a strong and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.

Please see our Working at Steelcase Document for more detailed benefits and compensation information.

If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

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