56 Anne Arundel Medical Center jobs in Naval academy

Our client, a leading provider of community and social care services in Baltimore, Maryland, US , is seeking a dedicated and dynamic Clinical Services Manager to oversee and enhance the quality of care delivered across multiple programs. This critical role involves managing a team of healthcare professionals, ensuring compliance with all regulatory standards, and driving service improvements to meet the evolving needs of our diverse client base. The ideal candidate will have a strong background in healthcare management, exceptional leadership abilities, and a genuine passion for improving lives within the community. Responsibilities include:

• Supervising, training, and evaluating clinical staff, fostering a supportive and high-performance work environment.
• Developing, implementing, and monitoring clinical policies and procedures to ensure best practices and adherence to all relevant healthcare regulations (e.g., HIPAA, state licensing boards).
• Managing program budgets, resource allocation, and operational efficiency.
• Collaborating with external agencies, community partners, and stakeholders to enhance service delivery and expand outreach.
• Overseeing client intake, assessment, and care planning processes, ensuring personalized and effective support.
• Maintaining accurate and confidential client records and documentation.
• Leading quality assurance initiatives, conducting regular audits, and implementing corrective actions as needed.
• Representing the organization in community forums and professional networks.
• Troubleshooting and resolving operational and clinical challenges effectively.
• Contributing to the strategic planning and development of new services and programs.

Candidates must possess a Master's degree in Social Work, Nursing, Public Health, or a related field, coupled with at least 5 years of progressive management experience in a healthcare or social services setting. Licensure as an LCSW-C, RN, or equivalent professional license is strongly preferred. Demonstrated success in program management, staff supervision, and quality improvement is essential. Excellent communication, problem-solving, and decision-making skills are required. Familiarity with the Baltimore community and its social service landscape is a significant asset. This is an excellent opportunity to lead impactful services in Baltimore, Maryland, US .

Description & Requirements

We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.

As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.

The Director, Clinical Services Operations will lead the operational and clinical execution of program services, ensuring alignment with contract requirements and clinical standards. This role will collaborate closely with internal teams to coordinate scheduling, logistics, and service delivery. The Director will monitor key performance metrics, drive process improvements, and serve as primary point of contact for client communications and reporting.

***Please note that this position is contingent upon bid award***

Essential Duties and Responsibilities:

- Lead the day-to-day operations to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.

- Develop and implement innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes and quality.

- Develop clinical protocols based on regulations and best practices.

- Develop policies and procedures related to care, in accordance with state and federal requirements.

- Participate in the training and education of staff, and review assessments with clinicians to improve assessment outcomes.

- Provide direction and guidance to staff, individually and in teams, to achieve quality assurance goals.

- Manage multiple teams led by managers and/or supervisors including creating workforce and staffing plans and making hiring, firing, promotion and rewards decisions in accordance with guidelines.

Minimum Requirements

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.

- At least eight (8 years) of experience managing large, complex, healthcare or human services programs with government contracting required.

- Minimum of eight (8) years of clinical experience.

- Proven leadership in operational environments; multi-site experience preferred.

- Call center-style workflow experience preferred.

- Military service or occupational health background preferred.

- Travel expectations up to 10%.

- Per contact requirements, this position is open only to U.S. citizens.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

142,800.00

Maximum Salary

$

182,800.00

**Resp & Qualifications**
**PURPOSE:**
Manages end-to-end oversight of business initiatives. Drives teams and internal projects to maintain and enhance program performance over time. Guides stakeholders through key decisions, communicates and coordinates activities internally and across departments. Facilitates process improvement and identifies and articulates stakeholder needs to drive strategies and maximize outcomes related to ROI, customer satisfaction, and organizational metrics and performance.
**ESSENTIAL FUNCTIONS:**
+ Manages complex program(s) or strategic initiatives that span organizational boundaries and have a significant legal and/or financial impact to CareFirst Business. Identifies process improvement opportunities and takes action to implement enhancements to maximize outcomes and growth.
+ Coordinates with internal and external stakeholders to launch, maintain, and enhance complex program(s). Provides direction and motivation to project teams in a matrixed environment. Drives outcomes by fostering a collaborative culture. Manages relationships with key stakeholders, including management and vendors.
+ Measures, evaluates and reports on program(s) performance related to ROI, customer satisfaction, and other organizational metrics. Effectively forecasts and manages people, process and technology related resources to ensure successful achievement of corporate goals.
+ Guides stakeholders and leadership through key decisions and communicates and coordinates activities internally and across network of partners.
**SUPERVISORY RESPONSIBILITY:**
Leads a team utilizing a matrix management system.
**QUALIFICATIONS:**
**Education Level:** Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
**Licenses/Certifications Preferred:**
+ Certified Project Management Professional (PMP)-PMI.
**Experience:** 8 years project management or program management experience.
**Preferred Qualifications:**
+ Master's Degree
+ Project Management Professional Certification (PMP)
**Knowledge, Skills and Abilities (KSAs)**
+ Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.
+ Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.
+ Ability to translate business needs as it relates to technology, systems, and vendor platforms.
+ Ability to identify and shepherd strategic opportunities that have a significant impact on the organization.
+ Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.
+ Knowledge and discipline of Process Improvement.
+ Use of Microsoft Applications.
+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
**Salary Range:** $105,696 - $209,924
**Salary Range Disclaimer**
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
**Department**
Guiding Care Product Management
**Equal Employment Opportunity**
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Where To Apply**
Please visit our website to apply: Disc/Physical Demand**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
**PHYSICAL DEMANDS:**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in US**
Must be eligible to work in the U.S. without Sponsorship
#LI-SS1
REQNUMBER: 21416

**Overview**
The **Clinical Services Coordinator II** will provide administrative support for the Neurobehavioral Unit (NBU) program; serve as liaison for NBU and Kennedy Krieger staff and faculty, patients, and families; and work directly with NBU program faculty and staff to meet the needs of patients and families within the clinical programs.
**Responsibilities**
1. Provide administrative support to clinicians in the NBU programs. This includes, but is not limited to, creating/updating forms, typing, proofing, scanning, copying, and creating reports.
2. Manage and update clinical and administrative databases. Generate weekly reports for objectives and projects identified by NBU leadership. Notify directors and managers of outstanding documents.
3. Coordinate completion of competencies for staff and maintain documentation. Manage a database to track and generate reports to summarize staff compliance with completion of competencies.
4. Schedule and attend meetings, and produce written meeting notes for distribution.
5. Create written memos for distribution to staff.
6. Answer phones and retrieve messages from NBU call out number and disseminate to supervisors.
7. Schedule interviews for NBU program supervisors.
8. Manage requests for leave and faculty and staff calendar
9. Assist NBU leadership with relevant identified administrative tasks.
10. Order lunches, office supplies, coffee, and clinical materials as needed. Maintain appropriate storage of supplies.
11. Arrange conference travel for faculty, staff, and trainees.
**Qualifications**
**EDUCATION:**
+ High School diploma or equivalent required.
**EXPERIENCE:**
+ Minimum two years of previous administrative support experience required, preferably in a medical office or clinic setting.
+ Previous experience working with database software required.
**Minimum pay range**
USD $45,176.35/Yr.
**Maximum pay range**
USD $75,492.14/Yr.
**Vacancy ID** _12237_
**Job Location : Street** _707 N Broadway_
**# of Hours** _40.00_
**_Job Locations_** _US-MD-Baltimore_
**Pos. Type** _Regular Full Time_
**Department : Name** _Behav Psych - Neurobehavioral Unit Outpatient_
Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Information**
Schedule: Monday-Friday 8:00am-5:00pm EST Hours (Shift times may vary based on business needs)
Travel Required up to 5% for meetings/audits.
Location: 100% Remote (U.S. only)
**About Us**
American Health Holding, Inc. (AHH), a division of Aetna/CVS Health, is a URAC-accredited medical management organization founded in 1993. We provide flexible, cost-effective care management solutions that promote high-quality healthcare for members.
**Position Summary**
The Associate Manager is responsible for oversight of Utilization Management staff. This position is responsible for the development and monitoring of high performing teams. Works closely with functional area leadership team (department Associate Managers, Manager, and other key stakeholders such as Medical Directors, account teams/clinical liaisons, etc.) to ensure consistency in clinical interventions supporting our members.
**Key Responsibilities**
+ Accountable for meeting the financial, operational and quality objectives of the unit.
+ Ensures team maintains compliance and privacy practices.
+ Oversees the implementation of utilization management services for assigned area
+ Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g., NCQA, URAC, state and federal standards and mandates as applicable)
+ Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
+ Ensure implementation and monitoring of best practice approaches and innovations to better address the member's and provider's needs across the continuum of care
+ May act as a liaison with other key business areas.
+ May develop/assist in development and/review new training content.
+ May collaborate/deliver inter and intra-departmental training sessions
+ Protects the confidentiality of member information and adheres to company policies regarding confidentiality
+ Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care
+ May collaborate with leadership for the development of, monitoring and communicating performance expectations
+ Ensures the team's understanding and use of information system capability and functionality
+ May act as a single point of contact for the customer and the Account Team including participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers.
+ Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
+ Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams and on-purpose culture.
+ Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
+ Consistently demonstrates the ability to serve as a model change agent and lead change efforts
+ Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
+ Accountable for maintaining compliance with policies and procedures and implements them at the employee level
**Remote Work Expectations**
+ This is a 100% remote role; candidates must have a dedicated workspace free of interruptions.
+ Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.
**Required Qualifications**
+ Active, unrestricted RN license in your state of residence with multistate/compact licensure privileges. Ability to obtain licensure in non-compact states as needed.
+ 5+ years of acute experience as a Registered Nurse
+ 3+ years of Utilization Management experience
+ 3+ year(s) of Appeals experience in Utilization Management
+ Must have experience using MS Office
+ Must be willing to work holiday rotation annually, up to 2 per year
+ Utilization Management work schedules will include weekends, holidays, and evening hours rotation.
**Preferred Qualifications**
+ Prior leadership experience
+ Ability to evaluate and interpret data, identifies areas of improvement
**Education**
+ Associate's degree in nursing (RN) required, BSN preferred.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$72,306.00 - $207,648.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/21/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission. Essential Responsibilities: + Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission. + Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family. + Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan. + Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements. + Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients. + Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days. + Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required. + Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab. + Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action. + Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge. + Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements) + Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators. + Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor. + Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers. Approved for UM Cap Region but FTE reallocated for Doctors Hospital Holidays and every other weekend. Basic Qualifications: Experience + Minimum of one (1) year in an acute medical/surgical/ED or critical care nursing area. Education + Associate Nursing degree required. License, Certification, Registration + This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. + Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire OR + Compact License: Registered Nurse within 6 months of hire + Registered Nurse License (District of Columbia) within 6 months of hire + Basic Life Support Additional Requirements: + Experience using an electronic medical record system + Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules) + Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability. + Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff. + Ability to work independently and apply critical thinking skills for problem solving and decision making. + Adheres to KP Employees Handbook and facility policies and procedures. + Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities. + Intermediate computer skills (Microsoft Office Suite proficiency). + Ability to tolerate and cope with ambiguity. + Ability to pormote teamwork and to work effectively as a team member. + Excellent verbal and written communication skills. + Ability to interact/communicate effectively with key internal and external stake holders. + Provide excellent customer service to promote excellence in the patient experience. Preferred Qualifications: + Recent acute care, case management, or home health experience preferred. + BSN preferred. COMPANY: KAISER TITLE: Patient Care Coordinator LOCATION: Lanham-Seabrook, Maryland REQNUMBER: External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Summary:
The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for clinical and cost-effective outcomes. The PCC facilitates and coordinates with community providers and ambulatory case managers to assist with the appropriate level and transition of care for a safe discharge and preventing a re-admission.
Essential Responsibilities:
+ Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission.
+ Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family.
+ Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan.
+ Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements.
+ Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients.
+ Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days.
+ Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required.
+ Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab.
+ Timely identification, recording, and escalation of delays in care and barriers to discharge. Provide solutions to correct delays and recognize systemic patterns that require corrective action.
+ Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge.
+ Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements)
+ Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators.
+ Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor.
+ Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers.
Approved for UM Cap Region but FTE reallocated for Doctors Hospital
Holidays and every other weekend.
Basic Qualifications:
Experience
+ Minimum of one (1) year in an acute medical/surgical/ED or critical care nursing area.
Education
+ Associate Nursing degree required.
License, Certification, Registration
+ This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
+ Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire
OR
+ Compact License: Registered Nurse within 6 months of hire
+ Registered Nurse License (District of Columbia) within 6 months of hire
+ Basic Life Support
Additional Requirements:
+ Experience using an electronic medical record system
+ Some awareness or knowledge of health/care reimbursement systems (Medicare Advantage, Commercial payer, Medicaid and CMS regulatory rules)
+ Annually: Successful completion of PCC Assessment of Critical Skills, Passing score on inter-rater reliability.
+ Must be able to effectively communicate with physicians, members and their family or representatives, and hospital staff.
+ Ability to work independently and apply critical thinking skills for problem solving and decision making.
+ Adheres to KP Employees Handbook and facility policies and procedures.
+ Must have excllent time management skills to develop organized work processess in a high-volume envirornment with rapidly changing priorities.
+ Intermediate computer skills (Microsoft Office Suite proficiency).
+ Ability to tolerate and cope with ambiguity.
+ Ability to pormote teamwork and to work effectively as a team member.
+ Excellent verbal and written communication skills.
+ Ability to interact/communicate effectively with key internal and external stake holders.
+ Provide excellent customer service to promote excellence in the patient experience.
Preferred Qualifications:
+ Recent acute care, case management, or home health experience preferred.
+ BSN preferred.
COMPANY: KAISER
TITLE: Patient Care Coordinator
LOCATION: Lanham-Seabrook, Maryland
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the setup and operation of hemodialysis machines. Assist in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).
**DUTIES / ACTIVITIES:**
CUSTOMER SERVICE:
+ Responsible for driving the FMS culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES**
PATIENT CARE:
+ Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.
+ Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor.
+ Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
+ Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor.
+ Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
+ Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
+ Perform administration of Heparin as delegated or as allowed by state law.
+ Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
+ Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
+ Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor.
+ Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
+ Discontinue dialysis treatment according to established procedures,
+ Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
+ Obtain Hemostasis and apply appropriate dressings.
+ Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor.
+ Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification.
+ Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
+ Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160.
+ Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
+ Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
+ Report any significant information and/or change in patient condition directly to the nurse supervisor.
+ Observe patient, and conduct machine safety checks according to facility policy. Report any change or unusual findings to the nurse supervisor.
+ Perform and document any intervention for unusual patient status and document patients' response to intervention.
+ Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor.
+ Obtain all prescribed laboratory testing and prepare specimens for collection.
MAINTENANCE/TECHNICAL:
+ Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
+ Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
+ Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
+ Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
+ Initiate Solution Delivery System (SDS) system.
+ Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
+ Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
CLERICAL & ADMINISTRATIVE:
+ Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
+ Enters all treatment data into the designated clinical application accurately and in a timely manner.
+ Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected where appropriate.
+ Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
+ Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
+ Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
+ Ensure collection of lab specimens by appropriate lab courier.
OTHER:
+ Perform additional duties as assigned.
**ADDENDUM FOR PATIENT CARE TECHNICIANS WORKING IN THE HOME PROGRAMS (NOT HOME ASSIST):**
Assisting the HT RN:
+ May assist HT RN on Home Visit as directed
+ Reinforces PD / HHD education under supervision of qualified HT RN
+ Schedules and contacts patients regarding appointments
+ Weigh patient and obtain vital signs
+ Collect treatment records and review for completion. Notify RN of incomplete / missing records.
+ Cleaning and prepping treatment room; prep charts
+ Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
+ Clerical duties as assigned (faxing, mailing to physician offices etc.)
+ Obtain home hemo water sampling as directed by the HT RN
+ Set-up of the home hemo machine and PD Cycler.
+ Assist with exit site care when directed by HT RN.
+ Warm dialysate solution when directed by the HT RN
+ Draw dialysate solution for testing as directed by the HT RN
+ Creates and sends patient reminders (supply inventory for order, Kt/V collection, bringing meds to clinic visit for review)
+ Assembles/breaks down charts/thins charts
+ Maintains logs as directed and applicable
+ Inventory of Home Program
+ Maintains par levels of home department supplies
+ Files home patient packing slips/invoices
+ Inventory for Patients
+ Assists patient with supply management and contacting customer service
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist" devices for the heavier items.
**EDUCATION**
+ Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or High School diploma or G.E.D. and must meet certification requirements within the required state or CMS timeline.
+ All appropriate state licensure, education and training (if any) required.
**EXPERIENCE AND REQUIRED SKILLS**
+ Previous patient care experience in a hospital setting or related facility preferred.
+ Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $16 - $25
Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Bonus Eligible Positions - include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
**Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**

+ Become a Member of the Annapolis Dialysis Team
+ Dialysis or Healthcare Experience Preferred
+ Full time Schedule - Every other Saturday
**PURPOSE AND SCOPE:**
Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the setup and operation of hemodialysis machines. Assist in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).
**DUTIES / ACTIVITIES:**
CUSTOMER SERVICE:
+ Responsible for driving the FMS culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES**
PATIENT CARE:
+ Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.
+ Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor.
+ Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
+ Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor.
+ Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
+ Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
+ Perform administration of Heparin as delegated or as allowed by state law.
+ Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
+ Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
+ Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor.
+ Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
+ Discontinue dialysis treatment according to established procedures,
+ Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
+ Obtain Hemostasis and apply appropriate dressings.
+ Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor.
+ Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification.
+ Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
+ Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits (NVL) 160.
+ Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
+ Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
+ Report any significant information and/or change in patient condition directly to the nurse supervisor.
+ Observe patient, and conduct machine safety checks according to facility policy. Report any change or unusual findings to the nurse supervisor.
+ Perform and document any intervention for unusual patient status and document patients' response to intervention.
+ Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the nurse supervisor.
+ Obtain all prescribed laboratory testing and prepare specimens for collection.
MAINTENANCE/TECHNICAL:
+ Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
+ Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
+ Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
+ Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
+ Initiate Solution Delivery System (SDS) system.
+ Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
+ Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
CLERICAL & ADMINISTRATIVE:
+ Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
+ Enters all treatment data into the designated clinical application accurately and in a timely manner.
+ Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected where appropriate.
+ Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
+ Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
+ Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
+ Ensure collection of lab specimens by appropriate lab courier.
OTHER:
+ Perform additional duties as assigned.
**ADDENDUM FOR PATIENT CARE TECHNICIANS WORKING IN THE HOME PROGRAMS (NOT HOME ASSIST):**
Assisting the HT RN:
+ May assist HT RN on Home Visit as directed
+ Reinforces PD / HHD education under supervision of qualified HT RN
+ Schedules and contacts patients regarding appointments
+ Weigh patient and obtain vital signs
+ Collect treatment records and review for completion. Notify RN of incomplete / missing records.
+ Cleaning and prepping treatment room; prep charts
+ Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
+ Clerical duties as assigned (faxing, mailing to physician offices etc.)
+ Obtain home hemo water sampling as directed by the HT RN
+ Set-up of the home hemo machine and PD Cycler.
+ Assist with exit site care when directed by HT RN.
+ Warm dialysate solution when directed by the HT RN
+ Draw dialysate solution for testing as directed by the HT RN
+ Creates and sends patient reminders (supply inventory for order, Kt/V collection, bringing meds to clinic visit for review)
+ Assembles/breaks down charts/thins charts
+ Maintains logs as directed and applicable
+ Inventory of Home Program
+ Maintains par levels of home department supplies
+ Files home patient packing slips/invoices
+ Inventory for Patients
+ Assists patient with supply management and contacting customer service
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.
Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist" devices for the heavier items.
**EDUCATION**
+ Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or High School diploma or G.E.D. and must meet certification requirements within the required state or CMS timeline.
+ All appropriate state licensure, education and training (if any) required.
**EXPERIENCE AND REQUIRED SKILLS**
+ Previous patient care experience in a hospital setting or related facility preferred.
+ Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.
The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $16.00 - $25.00
Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Bonus Eligible Positions - include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.
**Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**