279 Answering Customer Inquiries jobs in Hilliard

Customer Support Specialist

• Are you a customer service enthusiast who loves solving complex problems?

• Do you have a keen eye for detail and excellent analytical skills?

• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

WHO WE ARE

The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY

As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.

• Aiding users in executing system functions and navigating business processes.

• Providing guidance to stakeholders on completing tasks correctly.

• Executing case management duties on tactical tasks and activities.

• Providing documentation support.

• Providing high-level and in-depth analysis of customer care processes.

• Support teammates in a collaborative work environment.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in a related field. Experience in lieu of degree may be considered.

• Minimum one (1) to three (3) years' experience in a business environment.

• Strong customer service and support skills.

• Provide accuracy and consistency through thoroughness in all details and tasks.

• Exceptional organizational and time management skills.

• Ability to work well independently and as part of a team.

• Strong problem-solving, analytical and communication skills.

• Excellent written and oral communications skills.

• Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS:

• Help Desk software experience.

• Experience in issue escalation, resolution, and de-escalation techniques.

• Proficiency in MS Office including Excel, Word, PowerPoint, and Access.

• Previous experience in a Consulting capacity.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.

Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.

Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

Salary Range: $45,000 to $55,000

Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.

Top Benefits

Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.

Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)

Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.

Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Bilingual Customer Support Rep

Hybrid remote - Upper Arlington, OH

$18 per hour to $22 per hour

3 days remote, 2 days onsite

Monday-Friday, 8am to 4:30pm

Summary

• Two weeks PTO

• Spanish and English bilingual

• Customer Service and low level technical support

• 3 days remote work-from-home, 2 days onsite in Upper Arlington, OH

• Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities

• Receive or initiate contact with customers for low level technical support issues

• Follow knowledge base articles and standards to troubleshoot and resolve issues

• Escalate issues when necessary and advocate for urgency when needed

• Document customer info, triage steps, solution, or escalation notes

• Follow-up with customers to confirm that solutions are acceptable

• Monitor queues to ensure compliance with SLA requirements

• Provide highest level of responsiveness and service possible

Requirements

• Spanish and English

• Outstanding communication skills

• High level of emotional intelligence

• Must live within 30 miles of Upper Arlington, Ohio

• High level of empathy, care, and compassion

• Must be able to work Mon-Fri, 8am-4:30pm

• Customer Service or Customer Support experience

• Ability to document customer issues quickly and courteously

• Team player mentality, flexible for shift changes or modifications

• Ability to focus with a high degree of accuracy and thoroughness

• Communicate via phone, instant messenger / chat, email, tickets

• Bonus: experience with a ticketing software for customer support

Sean Zetts

Riverside Recruiting

Sr. Recruiter & President

customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
+ **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
+ **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Columbus, Ohio, US . This role is crucial in ensuring that our clients receive exceptional support and a seamless experience. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing solutions that exceed expectations. This position involves a hybrid work model, offering a balance between in-office collaboration and remote flexibility.

Responsibilities:

• Manage and resolve escalated customer issues, demonstrating empathy and efficiency.
• Provide comprehensive support via phone, email, and chat, ensuring timely and accurate responses.
• Develop and maintain a deep understanding of our products and services to effectively assist customers.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Identify trends in customer inquiries and provide feedback to product development and management teams to drive improvements.
• Create and update knowledge base articles, FAQs, and support documentation.
• Collaborate with other departments to ensure a unified customer experience.
• Participate in quality assurance activities to ensure service standards are met and exceeded.
• Contribute to process improvements within the customer service department.
• Monitor customer satisfaction metrics and strive to achieve top performance.

Qualifications:

• Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Demonstrated ability to handle high-pressure situations with professionalism.
• Experience in a similar industry is a plus.
• Must be detail-oriented and possess strong organizational skills.

This is an exciting opportunity to make a significant impact on our client's customer satisfaction. If you are passionate about providing outstanding support and possess the required skills, we encourage you to apply.

Our client is seeking an experienced and dynamic Remote Customer Support Lead to manage and inspire a high-performing remote customer service team. In this pivotal role, you will be instrumental in ensuring exceptional customer satisfaction and driving continuous improvement in support operations, all from the comfort of your home office. The ideal candidate will possess strong leadership capabilities, a deep understanding of customer service best practices, and a proven ability to lead and motivate a distributed team. Your responsibilities will include overseeing daily support operations, managing team schedules, and ensuring timely and effective resolution of customer inquiries across various channels (phone, email, chat). You will be responsible for setting performance metrics, monitoring team KPIs, and providing regular feedback and coaching to team members to enhance their skills and productivity. Developing and implementing strategies to improve customer satisfaction, reduce response times, and increase first-contact resolution rates will be a key focus. This role involves creating and updating support documentation, training materials, and troubleshooting guides for both internal teams and customers. You will also collaborate closely with product, engineering, and sales teams to identify trends, communicate customer feedback, and contribute to product enhancements. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, along with a minimum of 5 years of experience in customer support, with at least 2 years in a supervisory or lead role. Prior experience managing a remote team is essential. Excellent communication, problem-solving, and conflict resolution skills are paramount. A reliable high-speed internet connection and a dedicated, quiet workspace are required for this fully remote position. Join our client in setting new standards for remote customer excellence.

Our client is seeking an experienced and dedicated Lead Customer Support Specialist to manage their remote customer service operations. This is a fully remote position, requiring excellent communication skills and the ability to thrive in a virtual environment. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of issues. This role involves not only direct customer interaction but also team leadership and process improvement. You will be responsible for training new support agents, monitoring team performance, and ensuring adherence to service level agreements. The ideal candidate will have a proven track record in customer service, with strong problem-solving abilities and a customer-centric approach. You will be expected to troubleshoot technical issues, guide users through product functionalities, and escalate complex problems to appropriate departments. This position demands a proactive attitude, a deep understanding of customer needs, and the ability to maintain composure under pressure. Responsibilities include:

• Providing exceptional customer support via phone, email, and chat.
• Resolving customer complaints and technical issues efficiently.
• Training and mentoring junior customer support representatives.
• Monitoring and analyzing customer service performance metrics.
• Developing and implementing strategies to improve customer satisfaction.
• Maintaining accurate customer records and documenting interactions.
• Collaborating with other departments to address customer feedback and product improvements.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 5 years of experience in customer service or a related field.
• At least 2 years of experience in a lead or supervisory role.
• Excellent verbal and written communication skills.
• Proficiency in customer relationship management (CRM) software.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with helpdesk ticketing systems is essential.

If you are a motivated individual passionate about delivering outstanding customer experiences and leading a team, this is the perfect opportunity for you.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Columbus, Ohio, US . This role is pivotal in ensuring exceptional customer satisfaction by providing timely and effective technical and non-technical support. As a Senior Specialist, you will be responsible for handling complex customer inquiries, troubleshooting issues, and escalating problems to appropriate departments when necessary. You will also play a key role in training and mentoring junior support staff, contributing to the overall development of the customer service department. Key responsibilities include managing a high volume of incoming customer interactions via phone, email, and chat; diagnosing and resolving product or service problems; identifying and assessing customers' needs to achieve satisfaction; and guiding users through screen-sharing or remote desktop access. Furthermore, you will be expected to contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. This position requires a proactive approach to identifying trends in customer issues and proposing solutions to improve product and service offerings. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a patient, customer-centric attitude. Experience with CRM software and ticketing systems is essential. A minimum of 3-5 years of experience in a customer support or helpdesk role is required, with at least 1 year in a senior or lead capacity. Familiarity with (specific industry technology/software, e.g., SaaS platforms) is a significant advantage.

Responsibilities:

• Provide expert-level customer support for product inquiries and technical issues.
• Troubleshoot, diagnose, and resolve customer problems efficiently and effectively.
• Manage and prioritize inbound customer service requests across multiple channels.
• Escalate complex issues to engineering, product, or other relevant teams with detailed information.
• Train and mentor junior customer support representatives.
• Develop and maintain support documentation, knowledge base articles, and user guides.
• Identify recurring customer issues and provide feedback to product and engineering teams for improvements.
• Contribute to service improvement initiatives and customer satisfaction goals.
• Handle customer escalations and ensure resolution in a timely manner.
• Maintain a high level of customer satisfaction and loyalty.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• 3-5 years of experience in customer service, technical support, or helpdesk roles.
• Proven track record of excellent customer service and problem-solving skills.
• Strong communication, interpersonal, and active listening skills.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts to non-technical users.
• Experience in a hybrid work environment, balancing in-office and remote collaboration.
• Demonstrated leadership potential or experience in mentoring.

Our client is looking for a motivated and experienced Customer Support Team Lead to guide their dedicated support team in **Columbus, Ohio, US**. This role is crucial for ensuring exceptional customer service and efficient resolution of customer inquiries and issues. The Team Lead will be responsible for coaching, mentoring, and managing a team of customer service representatives, fostering a positive and high-performing work environment. You will also be involved in analyzing customer feedback, identifying areas for improvement in processes and service delivery, and contributing to the overall customer experience strategy.

Key responsibilities include:

• Leading, coaching, and motivating a team of customer support representatives to achieve performance targets.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Handling escalated customer issues and providing solutions to complex problems.
• Developing and implementing training programs for new and existing team members.
• Ensuring adherence to customer service standards, policies, and procedures.
• Analyzing customer feedback and support metrics to identify trends and areas for improvement.
• Collaborating with other departments to resolve customer issues and improve products/services.
• Managing team schedules, workload distribution, and ensuring adequate staffing levels.
• Contributing to the development of knowledge base articles and support documentation.
• Championing a customer-centric culture within the team.
• Reporting on team performance and key customer service metrics to management.

The ideal candidate will possess a High School Diploma or GED, with a minimum of 3-5 years of experience in customer service, including at least 1-2 years in a supervisory or team lead capacity. Proven leadership and people management skills are essential. Excellent communication, interpersonal, and problem-solving skills are required. Experience with CRM software and customer support ticketing systems is a must. The ability to remain calm under pressure and handle challenging customer interactions effectively is paramount. This is a fantastic opportunity to lead and develop a customer-focused team within our **Columbus, Ohio, US** office, making a tangible impact on customer satisfaction.