12,066 Apple Support jobs in the United States
Contract, Apple Support and End User Support Sr. Analyst
Posted 5 days ago
Job Viewed
Job Description
PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life's moments for children and adults living with a rare disease.
At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging.
Visit our website to learn more about our company and culture!
Site:
The IT Apple Support and End User Support Contractor adheres to relevant regulatory requirements and the company's Standard Operating Procedures (SOPs) as appropriate.
.Job Description:
ESSENTIAL FUNCTIONS
Primary duties/responsibilities:
- Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.
- Offer live support through phone, chat, or email.
- Build strong relationships with customers by sharing a passion for Apple products.
- Collaborate with team members and participate in training sessions to improve technical skills.
- Assist in creating online support experiences for Apple, including editing content and designing user interfaces.
- Maintain and update deployment workflows to align with OS upgrades and security policies.
- Automate provisioning processes for new hires and device refresh cycles.
- Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.
- Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).
- Support remote users via MDM tools and remote desktop platforms.
- Ensure that macOS devices meet enterprise security standards.
- Apply OS patches and security updates in coordination with IT security teams.
- Monitor compliance using endpoint management dashboards and audit logs.
- Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.
- Maintain accurate records in ServiceNow or equivalent ITSM platforms.
- Participate in planning and procurement for hardware refreshes.
- Create and maintain user guides, standard operating procedures (SOPs), and knowledge base articles for macOS environments.
- Train end users and IT staff on macOS best practices and troubleshooting techniques.
- In addition to supporting the Apple environment, assist end users with company laptops.
- Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined through periodic ticket quality reviews.
- Conduct advanced printer troubleshooting.
- Address advanced network connectivity troubleshooting.
- Manage software installation processes and software troubleshooting.
- Escalate issues effectively to the Security and Infrastructure teams when necessary.
- Assist in the setting up and support of teleconference and audiovisual needs for PTC clients.
- Help develop and create standard operating procedures to continuously improve IT services.
- Follow standard operating processes and best practices for all service situations.
- Keep clients informed of outages and service statuses; provide and recommend alternative connectivity methods during outages.
- Participate in projects, including system upgrades, service improvement initiatives, and service requests.
- Stay updated on new services and products or changes to existing ones.
- Provide Level 2 and Level 3 support to IT team members, acting as an escalation point for Level 1 support when needed.
- Backfill roles for Level 1 and Level 2 support when necessary.
- Experience with Windows updates and application packaging is a plus.
KNOWLEDGE/SKILLS/ABILITIES REQUIRED
* Minimum level of education and years of relevant work experience.
- A High School diploma AND advanced academic training (diploma, certificate, associate's degree, etc.) in a related discipline and a minimum of 5 years of relevant professional experience, ideally within a pharmaceutical, biotechnology, CRO, or related environment.
- 3+ years of experience supporting Apple products
- Apple Support Certification a plus.
* Special knowledge or skills needed and/or licenses or certificates required.
- Demonstrated ability to leverage proven technical and customer services skills, industry best practices, and company policies and procedures to resolve a wide range of technology issues in imaginative as well as practical ways.
- Excellent verbal and written communication skills, including the demonstrated ability to communicate effectively by phone.
- Ability to work independently and collaboratively, as required, in a fast-paced, matrixed team environment consisting of internal and external team members.
- Demonstrated ability to assess technical issues and identify those that need to be escalated to keep the resolution process moving at an acceptable rate.
- Demonstrated customer service orientation.
- Technical proficiency with:
- Endpoint Management Software
- Familiarity with Apple Business Manager, Ivanti, Intune, WorkSpace One
- Windows 10 and 11
- Active Directory and Azure
- VDI
- LAN and WAN technology
- Microsoft 365 suite
- An analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
- Excellent planning, organization, and time management skills, including the ability to support and prioritize multiple projects.
* Travel requirements
- 0 - 10%
*Physical requirements
- Hybrid position (Around 4-5 times/per week in the office)
- The ability to lift boxes weighing a maximum of 60 lbs. may occasionally be required.
- Ability to occasionally crawl under desks.
Expected Hourly Range:
$39.50 - $50.00/hr. The hourly salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity.
#LI-NM1
EEO Statement:
PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Click here to return to the careers page
Apple Systems Support Specialist (macOS, JAMF, Intune)
Posted 5 days ago
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Overview
We are seeking a highly skilled and motivated Apple Systems Support Specialist to join our IT team. This role will focus on supporting macOS environments, managing Apple devices through JAMF Pro, and contributing to cross-platform device management using Microsoft Intune. The ideal candidate will have a strong background in Apple ecosystem administration, mobile device management (MDM), and enterprise security compliance.
Key Responsibilities
- Provide Tier 2/3 support for macOS devices, including laptops, desktops, and peripherals.
- Administer and maintain JAMF Pro for device enrollment, policy enforcement, software deployment, and compliance reporting.
- Package and deploy macOS applications and updates using JAMF and Intune.
- Collaborate with security and compliance teams to enforce standards and lockdown policies for Apple devices
- Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP)
- Assist with Intune configuration for macOS and iOS device management, including conditional access and compliance policies
- Maintain technical documentation, including SOPs, deployment guides, and troubleshooting runbooks.
- Participate in IT projects involving endpoint modernization, zero-touch deployment, and cross-platform support
- Travel to client locations and perform work related to project deployments or support needs
At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at .
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
#J-18808-LjbffrApple Systems Support Specialist (macOS, JAMF, Intune)
Posted 17 days ago
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Overview
We are seeking a highly skilled and motivated Apple Systems Support Specialist to join our IT team. This role will focus on supporting macOS environments, managing Apple devices through JAMF Pro, and contributing to cross-platform device management using Microsoft Intune. The ideal candidate will have a strong background in Apple ecosystem administration, mobile device management (MDM), and enterprise security compliance.
Key Responsibilities
- Provide Tier 2/3 support for macOS devices, including laptops, desktops, and peripherals.
- Administer and maintain JAMF Pro for device enrollment, policy enforcement, software deployment, and compliance reporting.
- Package and deploy macOS applications and updates using JAMF and Intune.
- Collaborate with security and compliance teams to enforce standards and lockdown policies for Apple devices
- Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP)
- Assist with Intune configuration for macOS and iOS device management, including conditional access and compliance policies
- Maintain technical documentation, including SOPs, deployment guides, and troubleshooting runbooks.
- Participate in IT projects involving endpoint modernization, zero-touch deployment, and cross-platform support
- Travel to client locations and perform work related to project deployments or support needs
At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Apple Systems Support Specialist (macOS, JAMF, Intune)
Posted 17 days ago
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Overview
We are seeking a highly skilled and motivated Apple Systems Support Specialist to join our IT team. This role will focus on supporting macOS environments, managing Apple devices through JAMF Pro, and contributing to cross-platform device management using Microsoft Intune. The ideal candidate will have a strong background in Apple ecosystem administration, mobile device management (MDM), and enterprise security compliance.
Key Responsibilities
- Provide Tier 2/3 support for macOS devices, including laptops, desktops, and peripherals.
- Administer and maintain JAMF Pro for device enrollment, policy enforcement, software deployment, and compliance reporting.
- Package and deploy macOS applications and updates using JAMF and Intune.
- Collaborate with security and compliance teams to enforce standards and lockdown policies for Apple devices
- Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP)
- Assist with Intune configuration for macOS and iOS device management, including conditional access and compliance policies
- Maintain technical documentation, including SOPs, deployment guides, and troubleshooting runbooks.
- Participate in IT projects involving endpoint modernization, zero-touch deployment, and cross-platform support
- Travel to client locations and perform work related to project deployments or support needs
At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Apple Systems Support Specialist (macOS, JAMF, Intune)
Posted 17 days ago
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Overview
We are seeking a highly skilled and motivated Apple Systems Support Specialist to join our IT team. This role will focus on supporting macOS environments, managing Apple devices through JAMF Pro, and contributing to cross-platform device management using Microsoft Intune. The ideal candidate will have a strong background in Apple ecosystem administration, mobile device management (MDM), and enterprise security compliance.
Key Responsibilities
- Provide Tier 2/3 support for macOS devices, including laptops, desktops, and peripherals.
- Administer and maintain JAMF Pro for device enrollment, policy enforcement, software deployment, and compliance reporting.
- Package and deploy macOS applications and updates using JAMF and Intune.
- Collaborate with security and compliance teams to enforce standards and lockdown policies for Apple devices
- Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP)
- Assist with Intune configuration for macOS and iOS device management, including conditional access and compliance policies
- Maintain technical documentation, including SOPs, deployment guides, and troubleshooting runbooks.
- Participate in IT projects involving endpoint modernization, zero-touch deployment, and cross-platform support
- Travel to client locations and perform work related to project deployments or support needs
At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Apple Systems Support Specialist (macOS, JAMF, Intune)
Posted 17 days ago
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
Overview
We are seeking a highly skilled and motivated Apple Systems Support Specialist to join our IT team. This role will focus on supporting macOS environments, managing Apple devices through JAMF Pro, and contributing to cross-platform device management using Microsoft Intune. The ideal candidate will have a strong background in Apple ecosystem administration, mobile device management (MDM), and enterprise security compliance.
Key Responsibilities
- Provide Tier 2/3 support for macOS devices, including laptops, desktops, and peripherals.
- Administer and maintain JAMF Pro for device enrollment, policy enforcement, software deployment, and compliance reporting.
- Package and deploy macOS applications and updates using JAMF and Intune.
- Collaborate with security and compliance teams to enforce standards and lockdown policies for Apple devices
- Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP)
- Assist with Intune configuration for macOS and iOS device management, including conditional access and compliance policies
- Maintain technical documentation, including SOPs, deployment guides, and troubleshooting runbooks.
- Participate in IT projects involving endpoint modernization, zero-touch deployment, and cross-platform support
- Travel to client locations and perform work related to project deployments or support needs
At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $69,800 - $132,000Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Apple Mac Support Executive with JAMF experience
Posted 24 days ago
Job Viewed
Job Description
Location - Stamford, CT onsite
Contract
Job Description:
Strong knowledge of Apple Mac hardware and software
Experience with JAMF Pro or other MDM solutions
Apple Certified Support Professional (ACSP) certification and JAMF certification
Experience with AppleCare+ support services
Knowledge of scripting languages (e.g., AppleScript, Python)
JAMF Pro Administration:
Configure and manage JAMF Pro to enforce policies, deploy software, and
Create and deploy configuration profiles, scripts, and packages.
Manage user accounts, groups, and permissions.
Device Management:
Deploy, configure, and manage Apple Mac devices.
Enroll devices into the Mobile Device Management (MDM) solution.
Update and patch operating systems and applications.
Monitor device inventory and usage.
Troubleshooting:
Diagnose and resolve technical issues related to Apple Mac hardware, softi
Provide remote and on-site support as needed.
Excellent troubleshooting and problem-solving skills
Strong understanding of network protocols and security concepts
Ability to work independently and as part of a team Excellent communication skills, both verbal and written
Regards,
shutosh Pasbol
ssistant Manager | Syntricate Technologies Inc.
Direct: (
Email: | Web:
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Help Desk
Posted 3 days ago
Job Viewed
Job Description
LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Vernon Hills, IL and will be expected to be onsite but will also be offered some remote flexibility. This is a contract to hire opportunity.
Help Desk Technician Responsibilities:
- Help desk support for a laptop refresh project
- Assist with 200+ laptops, replace old laptops with new ones
- Help users join the domain
- Install software updates
- Move server to OneDrive (depending on the user)
- Assist with data migration
Help Desk Technician Requirements:
- Previous help desk experience, 1+ years' experience is preferred
- Experience with Windows
- Microsoft O365 experience
- AV experience is preferred
- Ability to hit the ground running
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!
Thank you,
Ashish Saluja
Project Manager - Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
All assignments are at-will and their duration is subject to change.
Help Desk
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.
Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2
What's the Job?
- Provide support to end users on a variety of technical issues.
- Identify, research, and resolve technical problems through various communication channels.
- Document, track, and monitor problems to ensure timely resolution.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Utilize established guidelines to perform job functions effectively.
- Minimum of 6 months experience in customer service.
- Basic IT troubleshooting experience for at least 6 months.
- Call center experience for a minimum of 6 months.
- Knowledge of commonly used concepts and procedures in IT support.
- Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Help Desk
Posted 7 days ago
Job Viewed
Job Description
Under the general supervision of the Client Engineering Desktop Supervisor, this
position provides advanced technical support and serves as an escalation point for the
Help Desk II team. The Help Desk III technician ensures timely resolution of complex
technical issues, assists in root cause analysis, and plays a critical role in mentoring
staff and improving service delivery through documentation, process optimization, and
collaboration with other IT teams.
Responsibilities:
• Serve as a Tier 2 escalation point for complex or unresolved incidents, including
advanced troubleshooting for Windows, M365, Teams, Intune, and device
management issues.
• Act as a subject matter expert (SME) in one or more technology areas (e.g.,
Intune, Windows deployment, or scripting/automation).
• Collaborate with system administrators, network engineers, and security teams
on cross-functional technical issues.
• Lead the documentation of standard operating procedures, KB articles, and
technical workflows from the Help Desk perspective.
• Identify recurring issues and lead efforts for long-term resolution through
automation, process refinement, or training.
• Mentor and train Help Desk II technicians, providing feedback and guidance for
skill development.
• Assist in evaluating and recommending tools, scripts, or technologies to improve
Help Desk operations.
• Assist with onboarding/offboarding processes, including scripting or process
development to streamline.
• Assist with workstation and mobile device imaging, deployment, and
configuration as necessary.
Requirements and Skills:
• 3-6 years experience in a Help Desk or IT support role with increasing
responsibility.
• Advanced experience with the Microsoft 365 suite, including Teams, Exchange
Online, SharePoint, and OneDrive.
Hands-on experience with Microsoft Intune, including compliance policies, and
app deployment.
• Proven ability to lead technical troubleshooting sessions and resolve escalated
tickets efficiently.
• Familiarity with scripting languages such as PowerShell to automate support
tasks.
• In-depth understanding of Windows 11, iOS, and endpoint security principles.
• Strong analytical and documentation skills with a focus on process improvement.
• Exceptional communication and customer service skills.
• Ability to work independently, prioritize tasks, and manage multiple priorities in a
fast-paced environment.
• Flexibility to work on-site in downtown Madison or assigned satellite locations as
needed
Requirements
Top Skills & Years of Experience: (minimum 2-3 years)
i. 3-6 years experience in a Help Desk or IT support role with increasing responsibility.
ii. Advanced experience with the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, and OneDrive. 3-6 years experience.
iii. Strong analytical and documentation skills and proven ability to lead technical troubleshooting sessions and resolve escalated tickets efficiently. 3-6 years experience.
iv. Ability to work independently, prioritize tasks, and manage multiple priorities, including continuous improvement initiatives, in a fast-paced environment. 3- 6 years experience.
Nice to Have:
i. Familiarity with scripting languages such as PowerShell to automate support tasks.
ii. Hands-on experience with Microsoft Intune, including compliance policies, and app deployment.
iii. In-depth understanding of Windows 11, iOS, and endpoint security principles.