3,075 Application Support jobs in the United States

**Job Description:**
**DXC Technology (NYSE: DXC** ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Essential Job Functions:
- Support security operations, including monitoring.
- Support **SIEM** Platform (Applications)
- Participate in incident investigations and threat detection efforts.
- Assist in maintaining and troubleshooting security technologies.
- Collaborate with the team to improve security procedures and practices.
- Analyze security alerts and events to identify potential security issues.
- Contribute to the documentation of security policies and procedures.
- Provide recommendations for security technology enhancements.
- Participate in security awareness and training initiatives.
-Familiarity with **Elastic Security SIEM**
Basic Qualifications:
- College degree in a relevant field or equivalent combination of education and experience
- Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
- Proven experience in security operations
- Proficiencies in security technologies and tools
- A continuous learner that stays abreast with Cyber Security industry knowledge and technology
**Must have a Valid USA Citizenship or Green Card**
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

Application Production Support Manager page is loaded

Application Production Support Manager Apply locations Jersey City time type Full time posted on Posted 2 Days Ago job requisition id 66395

At BBH, Partnership is more than a form of ownershipits our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for whats next, this is the right place to build a fulfilling career.

• Manage Level 1 and/or 2 production support activities for assigned applications with in a designated support group. A support group will consist of multiple applications supporting multiple business lines. Manager is responsible for ensuring 24x7 application coverage which includes managing resources in multiple locations. Function as the key escalation point for declared Incidents requiring technical expertise and or subject matter expertise of the applications to ensure timely restoration of services. Work closely with the Level 3 support teams to ensure timely escalation of incidents. In addition, candidate will be responsible for developing and creating formal resource plans to ensure 24x7 coverage. Candidate must have excellent communication skills in order to prepare and present root cause details and monthly reporting to Sr. Managers.

Responsibilities

Management/ Staff Supervision

• Provide direction, guidance, and support to the staff including the management offshore consultants to ensure resources are properly trained and workloads are properly managed.
• Ensure the 'Performance Management' process is adhered to by the entire staff.
• Oversee hiring and staff scheduling to ensure there is no disruption in providing 24x7 support coverage
• Manages application support service level agreements and produces metrics in support of results and analyzes results to identify trends and opportunities for improvement.

Problem Management

• Responsible for advocating, communicating, participating in discussions leading to strategic solutions.
• Leveraged as an expert to assist with the progressive life cycle of a problem until resolved.
• Ensure the integrity and accuracy of information associated with problems (and/or System Defects) are appropriately logged in the central repository by team members
• Manage the facilitation of Root Cause Analysis (RCA) efforts (ensuring proper prioritization of problems, identification and validation of RCA findings) and document and identify workarounds.

Break Fix and Implementation Support

• Manage the team resources to ensure SDLC framework is being followed for all implementation and project work.
• Ensure the staff has full understanding of assigned applications, functional and technical, in order to support bug fixes, minor enhancements and other project support needs. Performing code reviews, implementation plans and project execution is a must

Systems Health/Performance Monitoring

• Lead discussions with various system areas on defining and implementing proper system health and performance reviews per assigned applications. Includes but not limited to, metrics, SLA's, alerts, error notifications, hardware and application response times for core application components and processes.

Event/Crisis Management

• Manage and coordinate efforts around Event Management
• Manage and coordinate troubleshooting efforts to resolve application outage in a timely manner
• Communicate status of research to interested parties and ensure documentation is up to date
• Manage the Postmortem discussions and write ups surrounding Critical and High Events

Incident and Error Management

• Responsible for ensuring team resources adhere to the Incident Management process to ensure a timely triage, handling, resolution and restoring of services.
• Perform final review of all work arounds for process, integrity, ownership, impact and risk to the Application and Business Process defined.
• Partner with Application and Business Managers in creating Postmortem discussions and documentation for Incidents

Education and Qualifications

• BA/BS Degree in Computer Science and/or related work experience
• 7+ years of Financial Services industry experience (Preferably level 2/3 System Support or have a Development background)
• Excellent Communication Skills * Strong analytical and logical thinking skills
• 7+ years of Strong Financial service experience and/or 7+ years of Experience and Understanding of SQL/PL SQL in ORACLE and/or Sybase
• 7+ years of Experience and Knowledgeable of Java, C++, Visual Basic, Unix and any other specified or required programming languages
• 7+ years of experience in a supervisory/manager role

Salary Range

$140,000 to $160,000

BBHs compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheckproviding you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasnt followed a traditional path, includes alternative experiences, or doesnt meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and developmentso we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advicecreating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, oftenpushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to to learn more about our rewards and benefits , philanthropy , approach to sustainability or how we support you to thrive personally, physically and financially .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
#J-18808-Ljbffr

Job Description

Application Support Developer

Location: Hybrid - Allen, TX

Pay: Up to $80K

25760

Pinnacle Partners is assisting our client in the search for an Application Support Developer to join their team in the Allen, TX area. This successful resource will be responsible for providing level 2/3 support for critical business applications.

RESPONSIBILITIES:

• Troubleshoot production issues
• Support and customize off-the-shelf applications and internally build applications
• Install and maintain software including open-source tools
• Configure workflows, automations and low-code solutions
• Implement and research solutions using open-source tools and vendor documentation
• Support deployments, patching, upgrades, and CI/CD pipelines
• Document configurations, integrations, and issue resolutions
• Monitor system and application performance and apply proactive fixes

REQUIREMENTS:

• 4-6 years in application support or software engineering
• Strong troubleshooting/problem solving skills
• Hands on scripting/coding experience
• SQL experience with relational databases

PREFERRED SKILLS:

• Telecom or ISP operations environment experience
• Cloud exposure
• Monitoring tools
• Familiarity with RESTful APIs and integrations
• Exposure to Jira, ServiceNow, or other ticketing systems

TERMS:

This is a direct hire opportunity with a salary up to $80K based on experience. They offer benefits including medical, dental, and vision along with 401K, generous PTO, and other benefits.

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Manager, Application Support will be responsible for managing an outsourced Tier Two SAP AMS support team utilizing SAP S/4 HANA 2023. This role also has a high degree of coordination with the legacy system support teams due to the integrations between SAP and multiple edge systems.

Job Components:

• Be the central point of contact between Interstate Batteries and the SAP AMS team.
• Lead monthly and quarterly governance meetings to drive continuous performance improvement with the SAP AMS team.
• Define, track, and measure the metrics and Key Performance Indicators used to measure SAP AMS team performance.
• Co-leads daily/weekly calls with onshore/offshore SAP AMS team to review status of incidents and requests.
• Implement a continuous improvement process with the SAP AMS team that results in improved performance.
• Facilitate Root Cause Analysis (RCA) - Investigate, document, and provide a preventative solution for SAP AMS team service failures.
• Monitor AMS performance against contractual SLA's to ensure 95% SLA attainment of incidents.
• Develop a thorough understanding of systems and master data.
• Assist in application problem triage/resolution, which may require off-hours work.
• Provide leadership to the team by communicating vision, strategy, and objectives.
• Work on and coordinate special projects as requested.
• Provide support and back-up to the senior leadership.
• Educate AMS staff on corporate and department direction and goals.

Qualifications:

• College degree or equivalent experience.
• Minimum 5 years' experience as a service delivery manager of an outsourced function.
• Minimum 5 years' experience in an application support or related role.
• Minimum 3 years' personnel management experience.
• SAP experience required.
• Demonstrated competency in strategic thinking and leadership.
• Strong abilities in relationship management among peers, team members, and within all levels of the organization.
• Work effectively in a team-oriented environment.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Comfortable working in a high-visibility role with frequent interaction across multiple levels of leadership.
• Strong understanding of IT service management practices, including incident, change, and problem management.
• Excellent communication skills, with the ability to clearly convey technical topics to both technical and on-technical audiences.

Scope Data:

• Manage an AMS Team of 30+ individuals, working with the corresponding AMS Partner Delivery Manager.
• Carry out manager responsibilities in accordance with Interstate policies and applicable laws.
• Scope includes planning, assigning, and directing work; addressing escalations and resolving problems.
• Working with AMS Partners:
  
  • Offer on-demand expert assistance in various functional and technical areas of SAP systems, ensuring prompt and reliable support whenever needed.
  • Help businesses implement change requests, upgrades, and roll-outs to enhance the functionality and performance of the SAP System.
  • Handle incident management, ensuring timely resolution of issues, and change management, ensuring seamless implementation of changes to the application environment.
• Model Interstate's Purpose and Values.

Work Environment:

• Hybrid work environment with a minimum 3 days in the office per week.
• Must live in the Dallas area
• This role has minimal travel, but must be able to travel when needed
• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Ability to occasionally lift and/or move 20+ lbs.
• Prolonged use of personal computer & telephone.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Manage Level 1 and/or 2 production support activities for assigned applications within a designated support group. A support group will consist of multiple applications supporting multiple business lines. Manager is responsible for ensuring 24x7 application coverage which includes managing resources in multiple locations. Function as the key escalation point for declared Incidents requiring technical expertise and or subject matter expertise of the applications to ensure timely restoration of services. Work closely with the Level 3 support teams to ensure timely escalation of incidents. In addition, candidate will be responsible for developing and creating formal resource plans to ensure 24x7 coverage. Candidate must have excellent communication skills in order to prepare and present root cause details and monthly reporting to Sr. Managers.

Responsibilities

Management/ Staff Supervision

• Provide direction, guidance, and support to the staff including the management offshore consultants to ensure resources are properly trained and workloads are properly managed.
  
• Ensure the 'Performance Management' process is adhered to by the entire staff.
  
• Oversee hiring and staff scheduling to ensure there is no disruption in providing 24x7 support coverage
  
• Manages application support service level agreements and produces metrics in support of results and analyzes results to identify trends and opportunities for improvement.
  

Problem Management

• Responsible for advocating, communicating, participating in discussions leading to strategic solutions.
  
• Leveraged as an expert to assist with the progressive life cycle of a problem until resolved.
  
• Ensure the integrity and accuracy of information associated with problems (and/or System Defects) are appropriately logged in the central repository by team members
  
• Manage the facilitation of Root Cause Analysis (RCA) efforts (ensuring proper prioritization of problems, identification and validation of RCA findings) and document and identify workarounds.
  

Break Fix and Implementation Support

• Manage the team resources to ensure SDLC framework is being followed for all implementation and project work.
  
• Ensure the staff has full understanding of assigned applications, functional and technical, in order to support bug fixes, minor enhancements and other project support needs. Performing code reviews, implementation plans and project execution is a must
  

Systems Health/Performance Monitoring

• Lead discussions with various system areas on defining and implementing proper system health and performance reviews per assigned applications. Includes but not limited to, metrics, SLA's, alerts, error notifications, hardware and application response times for core application components and processes.
  

Event/Crisis Management

• Manage and coordinate efforts around Event Management
  
• Manage and coordinate troubleshooting efforts to resolve application outage in a timely manner
  
• Communicate status of research to interested parties and ensure documentation is up to date
  
• Manage the Postmortem discussions and write ups surrounding Critical and High Events
  

Incident and Error Management

• Responsible for ensuring team resources adhere to the Incident Management process to ensure a timely triage, handling, resolution and restoring of services.
  
• Perform final review of all work arounds for process, integrity, ownership, impact and risk to the Application and Business Process defined.
  
• Partner with Application and Business Managers in creating Postmortem discussions and documentation for Incidents
  

Education and Qualifications

• BA/BS Degree in Computer Science and/or related work experience
  
• 7+ years of Financial Services industry experience (Preferably level 2/3 System Support or have a Development background)
  
• Excellent Communication Skills * Strong analytical and logical thinking skills
  
• 7+ years of Strong Financial service experience and/or 7+ years of Experience and Understanding of SQL/PL SQL in ORACLE and/or Sybase
  
• 7+ years of Experience and Knowledgeable of Java, C++, Visual Basic, Unix and any other specified or required programming languages
  
• 7+ years of experience in a supervisory/manager role
  

Salary Range

$140,000 to $190,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

We have below mentioned role with our client, if intrested please share your resume to .

Comments

Position Title: Application Support - Contractor

Position Location: Strongsville, OH

Pittsburgh PA - Two PNC Plaza

620 Liberty Ave

Pittsburgh, PA 15222

Cleveland OH - Strongsville Technology Center

8100 Mohawk Dr.

Strongsville, OH 44136

Birmingham AL - Birmingham - Brock

701 32nd St. South

Birmingham, AL 35233

North Texas Market TX - Dallas Innovation Center - Luna Rd

11511 Luna Rd

Farmers Branch, TX 75234

Ability to work remote: Yes, hybrid required - three days in office, two remote

Acceptable time zone(s): Flexible on depending where candidate is located

Days of the week: Monday-Friday

Roles and Responsibilities:

Support role - responding to production issues, jump in look at the problem and come up with a solution, some development activities as well, look for opportunities for process/performance improvements and work on those initiatives could be short term fixes in the interim but focusing on how to fix long term

Must Have Technical Skills:

Level 2 - 3-5 years experience:

Informatica, Oracle, Microsoft SQL

Flex Skills/Nice to Have:

Mainframe, essbase, OFSA

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

**Your Future Evolves Here**
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
**What You'll Be Doing:**
Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you will be responsible for troubleshooting production support issues reported by our clients. You will collaborate closely with other Application Analysts, Technical Analysts, Development teams, and the Account Management team to ensure our clients have everything they need to succeed. You will also work cross-functionally with application users to support their day-to-day needs.
**What You'll Be Doing:**
+ Validate client application and system issues, reproduce steps, identify the source of issues (configuration, data, application), document findings, and triage issues to the appropriate technical team for resolution
+ Partner with new clients to implement the Portal platform according to their specifications within the application's limits
+ Define scope, milestones, deliverables, and success criteria for assigned special projects
+ Participate in software and process design reviews, providing subject matter expertise
+ Organize and coordinate resources to ensure successful delivery of client commitments
+ Lead or participate in regular weekly or monthly status meetings to review and provide updates on known production support issues and initiatives
+ Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs)
+ Provide accurate and timely resolution of issues, and escalation when necessary
+ Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support)
+ Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
+ Perform other duties and responsibilities as requested based on business needs
**Required Experience:**
+ College degree preferred or equivalent experience
+ 3+ years of experience in Healthcare and/or Health Insurance
+ SaaS or web application experience
+ Basic understanding of SDLC (Software Development Lifecycle)
+ Effective communication and negotiation skills
+ Strategic thinker and problem solver
+ Basic knowledge of web development
+ Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights is preferred
+ Experience with Salesforce is preferred
+ Project Management experience is preferred
+ Knowledge of databases, SQL, XML, EDI/x12 transactions is preferred
+ Customer service experience is preferred
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
**Technical Requirements:**
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
**Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ** ** **for further assistance.**
The expected base salary/wage range for this position is $28.17 - 30.00. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

**Your Future Evolves Here**
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
**What You'll Be Doing:**
Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you will be responsible for troubleshooting production support issues reported by our clients. You will collaborate closely with other Application Analysts, Technical Analysts, Development teams, and the Account Management team to ensure our clients have everything they need to succeed. You will also work cross-functionally with application users to support their day-to-day needs.
**What You'll Be Doing:**
+ Validate client application and system issues, reproduce steps, identify the source of issues (configuration, data, application), document findings, and triage issues to the appropriate technical team for resolution
+ Partner with new clients to implement the Portal platform according to their specifications within the application's limits
+ Define scope, milestones, deliverables, and success criteria for assigned special projects
+ Participate in software and process design reviews, providing subject matter expertise
+ Organize and coordinate resources to ensure successful delivery of client commitments
+ Lead or participate in regular weekly or monthly status meetings to review and provide updates on known production support issues and initiatives
+ Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs)
+ Provide accurate and timely resolution of issues, and escalation when necessary
+ Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support)
+ Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
+ Perform other duties and responsibilities as requested based on business needs
**Required Experience:**
+ College degree preferred or equivalent experience
+ 3+ years of experience in Healthcare and/or Health Insurance
+ SaaS or web application experience
+ Basic understanding of SDLC (Software Development Lifecycle)
+ Effective communication and negotiation skills
+ Strategic thinker and problem solver
+ Basic knowledge of web development
+ Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights is preferred
+ Experience with Salesforce is preferred
+ Project Management experience is preferred
+ Knowledge of databases, SQL, XML, EDI/x12 transactions is preferred
+ Customer service experience is preferred
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
**Technical Requirements:**
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
**Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ** ** **for further assistance.**
The expected base salary/wage range for this position is $28.17 - 30.00. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

**Your Future Evolves Here**
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
**What You'll Be Doing:**
Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you will be responsible for troubleshooting production support issues reported by our clients. You will collaborate closely with other Application Analysts, Technical Analysts, Development teams, and the Account Management team to ensure our clients have everything they need to succeed. You will also work cross-functionally with application users to support their day-to-day needs.
**What You'll Be Doing:**
+ Validate client application and system issues, reproduce steps, identify the source of issues (configuration, data, application), document findings, and triage issues to the appropriate technical team for resolution
+ Partner with new clients to implement the Portal platform according to their specifications within the application's limits
+ Define scope, milestones, deliverables, and success criteria for assigned special projects
+ Participate in software and process design reviews, providing subject matter expertise
+ Organize and coordinate resources to ensure successful delivery of client commitments
+ Lead or participate in regular weekly or monthly status meetings to review and provide updates on known production support issues and initiatives
+ Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs)
+ Provide accurate and timely resolution of issues, and escalation when necessary
+ Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support)
+ Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents
+ Perform other duties and responsibilities as requested based on business needs
**Required Experience:**
+ College degree preferred or equivalent experience
+ 3+ years of experience in Healthcare and/or Health Insurance
+ SaaS or web application experience
+ Basic understanding of SDLC (Software Development Lifecycle)
+ Effective communication and negotiation skills
+ Strategic thinker and problem solver
+ Basic knowledge of web development
+ Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights is preferred
+ Experience with Salesforce is preferred
+ Project Management experience is preferred
+ Knowledge of databases, SQL, XML, EDI/x12 transactions is preferred
+ Customer service experience is preferred
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
**Technical Requirements:**
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
**Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.** **If you need reasonable accommodation to access the information provided on this website, please contact** ** ** **for further assistance.**
The expected base salary/wage range for this position is $28.17 - 30.00. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!