6,423 Application Support Analyst jobs in the United States

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewideeach playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

We're proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• Competitive salary starting at $55,000, with flexibility commensurate with experience
• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You'll Do:

• Provide primary support for the company's accounting software, ensuring its optimal performance and reliability.
• Troubleshoot and resolve issues related to the accounting software, including system errors, data discrepancies, and user access problems.
• Manage user accounts and permissions within the accounting software, including onboarding new users and handling access requests.
• Liaise with the Finance department to understand their needs and address any software-related challenges they encounter.
• Coordinate with software vendors for technical support and software updates as needed.
• Meets appropriate metrics for key performance and quality indicators, particularly in terms of in-depth trend analysis.
• The position also involves supporting, HR, Clinical, and Transportation software.

Work Schedule:

Monday through Friday 8:00 AM-5:00 PM with flexibility

Second-tier on-call rotation: One full week per month, after hours

Qualifications:

• Bachelor's Degree or equivalent direct work experience. Degree should be in a technical area.
• Experience with Sage Intacct or similar accounting software is highly preferred.
• 1-3 years of experience in finance application support.
• Knowledge of internal controls and segregation of duties required by accounting standards.
• Previous experience working in a 24/7 environment.

Our Commitment to Inclusion:

Our strength lies in our diversityempowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Company-issued equipment

• Formal, hands-on training

• Analyzing application systems and diagnosing issues with the development, modification and maintenance of those systems
• Planning, investigating and proposing systems and application solutions
• Preparing workflow for writing, testing and maintenance of computer programs
• Preparing program specifications and diagrams and develop coding logic
• Creating and updating user manuals and other documentation
• Proposing and documenting changes to existing programs
• Conducting training and presentations
• Supporting existing applications
• Night and weekend rotation required

• Bachelor's Degree or Professional Degree in Systems Engineering, Computer Science/Information Technology or equivalent
• 1-2 year's work experience in a related field
• Hands-on experience in object-oriented language/frameworks, relational database management systems, web technologies, and/or other software application development platforms.
• Able to collaborate in a team environment
• Stay up to date with recent technological developments and application development best practices.
• Consults with user to identify current operating procedures and clarify program objectives.
• Excellent communication, design, and documentation skills are required.
• Familiarity with SQL
• A demonstrated ability to problem solve independently

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Emory University Libraries seeks an Application Support Analyst II to provide business/technical support to functional users, determining and solving issues related to library applications. Reporting to the Head of Library Core Systems in the Library Technology and Digital Strategies department, this position will interact on a consistent basis with analysts, project managers, database administrators, customers, divisional management, and vendors.

This opportunity requires knowledge and skills in application of query language, web development tools, procedural development tools, relational databases, structured programming and understanding of the software development life cycle.

The purpose of this position is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers and business units.

Responsibilities:

• Troubleshoot application issues reported by the business customers and determine the best course of action to fix the immediate issue and aid in finding a long term solution, if applicable.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Record, track, and document the problem-solving process, including all decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

• Highly self motivated and directed.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.
• Training or education in computer Science or Management Information Systems or equivalent work experience.
• Hands-on knowledge of and experience with enterprise and desktop applications, including IBM AS400 applications and/or operating systems.
• Knowledge of programming languages and techniques, including RPG desired.
• Knowledge of trends in technology relating to software applications.

We are looking for a remote Application Support Analyst to support a long term contract at the Veterans Affairs Administration. As an Application Support Analyst (ASA) on our team, you have the chance to design application systems in support of the Department of Veterans Affairs. Your technical expertise will be vital as you evaluate and modernize the Veterans Benefits Management System.

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Internova is currently looking for an Application Support Analyst to provide technical and functional support to end-users, troubleshoots application issues, ensures timely resolution, and works closely with other teams to implement enhancements and updates. The ideal candidate is proactive, detail-oriented, and possesses a strong understanding of business processes and enterprise systems.

This role is a fully onsite role in one of the 3 offices:

345 N Maple Dr, Beverly Hills, CA 90210

6345 Balboa Blvd, Encino, CA 91316

1633 Broadway floor 35 & 36, New York, NY 10019

Serve as the primary point of contact for technical and functional support related to business applications (e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform.

Diagnose and resolve issues, escalating to vendors or developers when necessary.

Monitor application performance and ensure optimal functionality.

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

Collaborate with Director of Service Delivery and Business system to understand business unit workflows and identify opportunities for system improvements.

Participate in the testing and deployment of new features and updates.

Perform regular audits to assess system performance, security, and compliance.

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

Utilize remote control software to remotely troubleshoot and fix user problems.

Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.

Escalate IT issues when necessary.

Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable.

Able to work extended hours in the event of serious problems or scheduled work.

Provide clear & concise information though written and verbal communications.

Evaluate documented resolutions and analyze trends for ways to prevent future problems.

Build rapport and elicit problem details from help desk customers.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Test fixes to ensure problem has been adequately resolved.

Perform post-resolution follow-ups to help requests.

Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery.

Occasionally assist with general help desk tasks as needed, including basic troubleshooting and end-user support beyond business applications.

Associates degree in MIS/CIS or equivalent business/industry training and on the job experience of at least 3 years of equivalent work.

5+ year(s) experience supporting end user computing technical service support in a business environment.

Familiarity with ITSM tools.

Hands on experience with IT system implementation and troubleshooting support for core Microsoft technologies and a variety of business specific applications. Mac OS support is a plus.

Occasion overnight travel for implementation and support of company locations nationwide.

Ability to work a five (5) days a week.

Ability to work on-call rotations when necessary.

Experience working in a team-oriented, collaborative environment.

Shows initiative and follow-up to ensure successful results.

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly.

Excellent written and oral communication skills.

Ability to present ideas in user-friendly language.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional customer service orientation.

Able to lift a minimum of 25 pounds

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

• Provide quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the business succeed.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against defined service levels.
• Support and implement system changes and upgrades across a variety of applications.
• Active involvement in support of enterprise application projects.
• Maintain systems by analyzing and resolving issues, implementing system modifications, and running regular updates.
• Coordinate and/or participate in system testing to ensure successful implementation of new and enhanced enterprise applications.

• Provide technical and business support for users of HSoA, the shared success center, local technology functions and other shared tenants. (30-35%)

• Monitor enterprise ITSM tool for application support requests and work tickets to completion within specified service level timelines.
• Work with user groups to answer questions, assess user needs and recommend changes to the automated systems.
• Assist user groups by answering questions, troubleshooting problems, assessing needs, training and recommending and facilitating changes to automated systems.

• Ensures essential procedures are followed and helps to define operating standards and processes. Develop and maintain technical support documentation. (5-10%)
• Participate in projects by preparing, communicating and presenting analysis, specifications and documentation to support project initiatives. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

• Bachelor's degree in business or computer science; or equivalent related work experience.

• 3+ years of related information technology experience, including experience gathering requirements and writing specifications.
• Prior experience with Oracle systems preferred.

• Proficient in the use of Microsoft Office, Windows operating environment, and relational database environments.
• Working knowledge of software development methodologies and specialized analysis, design and testing tools.
• Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Gathering requirements and writing specifications.

• Occasional travel and/or driving to offsite locations may be required.
• Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.
• Ability to learn ITIL processes and obtain certification.

job summary: This position is for a Production support team member who will primarily be responsible to ensure the applications are available all the time(always ON) and respond to reports of application being down. The applications are of many flavors. As part of this responsibility the candidate will be required, but not limited to understanding the architecture of the applications, maintain recovery procedures, maintain proper monitoring, up to date patches, documentation, etc location: Chandler, Arizona job type: Contract salary: $60.23 - 70.23 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Must have at least 5 years of some experience with developing/supporting .NET/Java applications/Angular applications.Must be proficient in writing queries in SQL server 2012+/Oracle 11g+Must have some experience with OpenShift/Docker/other container technology. qualifications: Experience with /MongoDB/Postgress/Redis preferredMust have ability to investigate apps hosted on IIS/Windows server.Must have ability to investigate apps hosted on Apache/Tomcat/Linux server.Must have ability to query Splunk/Dynatrace/other monitoring tool as part of investigating an issue.Must have experience reading and interpreting log files/windows event viewer logs/System.out, etc. to investigate issues. skills: Job Description:This position is for a Production support team member who will primarily be responsible to ensure the applications are available all the time(always ON) and respond to reports of application being down. The applications are of many flavors. As part of this responsibility the candidate will be required, but not limited to understanding the architecture of the applications, maintain recovery procedures, maintain proper monitoring, up to date patches, documentation, etc. This candidate will follow our incident management procedures to triage production incident and work with various teams within the bank to facilitate always ON model of the application availability. Must have good communication skills. The candidate is expected to demonstrate critical thinking, good analytical skills, and a self-motivated personality to debug and solve problems. Required Skills:Must have at least 5 years of some experience with developing/supporting .NET/Java applications/Angular applications.Must be proficient in writing queries in SQL server 2012+/Oracle 11g+Must have some experience with OpenShift/Docker/other container technology.Experience with /MongoDB/Postgress/Redis preferredMust have ability to investigate apps hosted on IIS/Windows server.Must have ability to investigate apps hosted on Apache/Tomcat/Linux server.Must have ability to query Splunk/Dynatrace/other monitoring tool as part of investigating an issue.Must have experience reading and interpreting log files/windows event viewer logs/System.out, etc. to investigate issues.Must have ability to use analytical skills to debug technology stack and solve problems.Basic understanding of load balancing/HTTP concepts is desired.BMC Remedy ITSM experience is a plus.Willingness to learn and adapt quicklyResourcefulness & thinking on the feet. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

• Provide quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the business succeed.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against defined service levels.
• Support and implement system changes and upgrades across a variety of applications.
• Active involvement in support of enterprise application projects.
• Maintain systems by analyzing and resolving issues, implementing system modifications, and running regular updates.
• Coordinate and/or participate in system testing to ensure successful implementation of new and enhanced enterprise applications.

• Provide technical and business support for users of HSoA, the shared success center, local technology functions and other shared tenants. (30-35%)

• Monitor enterprise ITSM tool for application support requests and work tickets to completion within specified service level timelines.
• Work with user groups to answer questions, assess user needs and recommend changes to the automated systems.
• Assist user groups by answering questions, troubleshooting problems, assessing needs, training and recommending and facilitating changes to automated systems.

• Ensures essential procedures are followed and helps to define operating standards and processes. Develop and maintain technical support documentation. (5-10%)
• Participate in projects by preparing, communicating and presenting analysis, specifications and documentation to support project initiatives. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

• Bachelor’s degree in business or computer science; or equivalent related work experience.

• 3+ years of related information technology experience, including experience gathering requirements and writing specifications.
• Prior experience with Oracle systems preferred.

• Proficient in the use of Microsoft Office, Windows operating environment, and relational database environments.
• Working knowledge of software development methodologies and specialized analysis, design and testing tools.
• Excellent oral and written communication skills. Highly effective interpersonal skills and customer relationship skills.
• Effective analytical and problem solving skills.
• Ability to prioritize and handle multiple projects concurrently.
• Ability to be self-directed and self-motivated.
• Gathering requirements and writing specifications.

• Occasional travel and/or driving to offsite locations may be required.
• Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed.
• Ability to learn ITIL processes and obtain certification.