3,693 Application Support Analyst jobs in the United States
Application Support Analyst
96823 Honolulu, Hawaii
Insight Global
Posted 1 day ago
Job Viewed
Job Description
Job Description
Day to Day:
- Provide Level 1 helpdesk and Level 2 application support
- Troubleshoot and resolve desktop application issues
- Monitor and manage escalated tickets
- Conduct UAT for new/upgraded applications
- Collaborate with IT teams and office management
- Maintain documentation and knowledge base articles
- Support attorneys and legal staff with application-specific needs
- Assist with AV setups and IT-related office projects
- Act as primary IT contact for the Honolulu office
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Required Skills:
- 5+ years of IT experience, including application support
- Legal industry experience (must have worked with attorneys)
- Strong knowledge of Microsoft Office Suite & Windows OS
- iManage experience (legal document management system)
- Willingness to perform occasional off-hours/on-call work Plusses:
- Understanding of Active Directory, Exchange, Group Policy, AppSense
- Familiarity with BigHand Create, Workshare, DocXtools, Tungsten PowerPDF
- Experience with Mac OSX and Microsoft AVD
- Ability to support AV setups and client meetings
- Experience with onboarding/offboarding IT procedures
Day to Day:
- Provide Level 1 helpdesk and Level 2 application support
- Troubleshoot and resolve desktop application issues
- Monitor and manage escalated tickets
- Conduct UAT for new/upgraded applications
- Collaborate with IT teams and office management
- Maintain documentation and knowledge base articles
- Support attorneys and legal staff with application-specific needs
- Assist with AV setups and IT-related office projects
- Act as primary IT contact for the Honolulu office
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Required Skills:
- 5+ years of IT experience, including application support
- Legal industry experience (must have worked with attorneys)
- Strong knowledge of Microsoft Office Suite & Windows OS
- iManage experience (legal document management system)
- Willingness to perform occasional off-hours/on-call work Plusses:
- Understanding of Active Directory, Exchange, Group Policy, AppSense
- Familiarity with BigHand Create, Workshare, DocXtools, Tungsten PowerPDF
- Experience with Mac OSX and Microsoft AVD
- Ability to support AV setups and client meetings
- Experience with onboarding/offboarding IT procedures
View Now
0
Application Support Analyst
01887 Wilmington, Massachusetts
Advanced Energy
Posted 2 days ago
Job Viewed
Job Description
Application Support Analyst
**ABOUT ADVANCED ENERGY**
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement, and control solutions for mission-critical applications and processes. Our solutions enable innovation across industries including semiconductor equipment, industrial manufacturing, telecommunications, data center computing, and healthcare. With engineering expertise and responsive global support, we build collaborative partnerships that drive technology forward and shape the future of power. Headquartered in Denver, Colorado, Advanced Energy has devoted four decades to perfecting power for its global customers.
**WHY JOIN ADVANCED ENERGY?**
This isn't just another IT role-it's a chance to **shape technology at the heart of innovation** . You'll work in a **fast-paced, growing environment** , collaborate with brilliant engineers, and contribute to products that impact industries worldwide. If you're ready to take your career to the next level with a company that values your expertise and invests in your future, we want to hear from you.
**POSITION SUMMARY**
We have an immediate opening for an **Application Support Analyst** at our **new Wilmington, MA design center** , a hub for innovation in Plasma Power and Medical technologies. This is a **high-impact role** partnering with engineering teams to improve processes, review technology, and deliver IT solutions that enable cutting-edge product development. You'll support enterprise applications, troubleshoot issues, and collaborate across IT and business teams to keep mission-critical systems running smoothly. If you're looking for a role where **your expertise drives innovation and growth** , this is the opportunity to make your mark.
**RESPONSIBILITIES**
+ **Own Application Support Excellence:** Take full ownership of resolving application-related issues quickly and effectively, ensuring minimal disruption to engineering and business operations.
+ **Be the Go-To Expert:** Provide hands-on guidance for users navigating complex applications, turning technical challenges into seamless experiences.
+ **Create Knowledge That Lasts:** Document solutions and best practices in a dynamic knowledge base to empower future troubleshooting and continuous improvement.
+ **Drive Cross-Team Collaboration:** Partner with engineering, IT, and external vendors to resolve escalated issues and implement enhancements that improve system performance.
+ **Champion Upgrades and Deployments:** Lead application testing and rollout activities, ensuring smooth transitions and zero downtime for critical systems.
+ **Monitor and Optimize Performance:** Proactively track application health, identify anomalies, and recommend improvements before issues arise.
+ **Secure Access and Compliance:** Manage user permissions with precision, safeguarding sensitive data and adhering to IT security standards.
+ **Enable User Success:** Develop and deliver training sessions and support materials that make complex tools accessible and intuitive.
+ **Innovate Support Processes:** Identify inefficiencies in current workflows and implement technology-driven improvements that accelerate productivity.
+ **Hands-On Technical Support:** Build and configure computers, troubleshoot hardware/software issues, and ensure engineering teams have uninterrupted access to specialized tools.
+ **Bridge IT and Engineering:** Understand engineering methodologies and integrate IT solutions that enhance design, simulation, and testing processes.
+ **Adapt and Respond:** Thrive in a fast-paced environment where priorities shift rapidly, and your ability to act decisively keeps projects on track.
**WORK ENVIRONMENT**
+ **Location:** Wilmington, MA
+ **Environment:** Standard office setting with frequent interaction across teams; hands-on support at user desks.
+ **Physical Requirements:** Ability to lift up to 40 lbs.
+ **Work Hours:** Occasional overtime, evening work, on-call weekends, and project-based hours.
+ **Proximity:** Must reside within approximately one hour of the office for daily coverage and emergency IT service.
**QUALIFICATIONS**
+ Excellent customer service skills and ability to build strong relationships.
+ In-depth knowledge of PC hardware and peripherals.
+ Advanced knowledge of Windows 10/11 and Linux Ubuntu in a corporate environment.
+ Understanding of engineering methodologies and tools.
+ Proficiency in Active Directory, Office 365, networking concepts, security tools, and troubleshooting.
+ Strong interpersonal, communication, and organizational skills.
+ Ability to work independently and manage priorities in a dynamic environment.
+ Proven problem-solving skills and sound judgment.
**EXPERIENCE**
+ Minimum 5 years providing technical support in an IT role.
+ Experience supporting Microsoft PC and Linux environments.
+ Familiarity with engineering tools and processes.
**EDUCATION**
+ **Required:** Bachelor's degree in Computer Information Systems or related field.
+ **Preferred:** A+ certification, MCP, Windows 10 certification, Linux certifications.
+ Bonus skills: DevOps practices, Ansys simulation software, LabVIEW, TwinCAT, Python scripting.
**COMPENSATION**
Competitive salary range: **$85,000 - $110,000 annually** , based on experience and location.
**BENEFITS THAT SET US APART**
+ **Generous Time Off:** 3 weeks vacation, 7 sick days, 12 paid holidays, plus volunteer time.
+ **Parental Leave:** 8 weeks paid for both parents.
+ **Financial Security:** Company-matched 401(k), Employee Stock Purchase Plan.
+ **Health & Wellness:** Comprehensive medical plans, mental health coverage, and EAP.
+ **Career Development:** Tuition reimbursement and ongoing training opportunities.
+ **Additional Perks:** Pet insurance, identity theft protection, legal assistance.
**Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.**
**Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to **
**ABOUT ADVANCED ENERGY**
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement, and control solutions for mission-critical applications and processes. Our solutions enable innovation across industries including semiconductor equipment, industrial manufacturing, telecommunications, data center computing, and healthcare. With engineering expertise and responsive global support, we build collaborative partnerships that drive technology forward and shape the future of power. Headquartered in Denver, Colorado, Advanced Energy has devoted four decades to perfecting power for its global customers.
**WHY JOIN ADVANCED ENERGY?**
This isn't just another IT role-it's a chance to **shape technology at the heart of innovation** . You'll work in a **fast-paced, growing environment** , collaborate with brilliant engineers, and contribute to products that impact industries worldwide. If you're ready to take your career to the next level with a company that values your expertise and invests in your future, we want to hear from you.
**POSITION SUMMARY**
We have an immediate opening for an **Application Support Analyst** at our **new Wilmington, MA design center** , a hub for innovation in Plasma Power and Medical technologies. This is a **high-impact role** partnering with engineering teams to improve processes, review technology, and deliver IT solutions that enable cutting-edge product development. You'll support enterprise applications, troubleshoot issues, and collaborate across IT and business teams to keep mission-critical systems running smoothly. If you're looking for a role where **your expertise drives innovation and growth** , this is the opportunity to make your mark.
**RESPONSIBILITIES**
+ **Own Application Support Excellence:** Take full ownership of resolving application-related issues quickly and effectively, ensuring minimal disruption to engineering and business operations.
+ **Be the Go-To Expert:** Provide hands-on guidance for users navigating complex applications, turning technical challenges into seamless experiences.
+ **Create Knowledge That Lasts:** Document solutions and best practices in a dynamic knowledge base to empower future troubleshooting and continuous improvement.
+ **Drive Cross-Team Collaboration:** Partner with engineering, IT, and external vendors to resolve escalated issues and implement enhancements that improve system performance.
+ **Champion Upgrades and Deployments:** Lead application testing and rollout activities, ensuring smooth transitions and zero downtime for critical systems.
+ **Monitor and Optimize Performance:** Proactively track application health, identify anomalies, and recommend improvements before issues arise.
+ **Secure Access and Compliance:** Manage user permissions with precision, safeguarding sensitive data and adhering to IT security standards.
+ **Enable User Success:** Develop and deliver training sessions and support materials that make complex tools accessible and intuitive.
+ **Innovate Support Processes:** Identify inefficiencies in current workflows and implement technology-driven improvements that accelerate productivity.
+ **Hands-On Technical Support:** Build and configure computers, troubleshoot hardware/software issues, and ensure engineering teams have uninterrupted access to specialized tools.
+ **Bridge IT and Engineering:** Understand engineering methodologies and integrate IT solutions that enhance design, simulation, and testing processes.
+ **Adapt and Respond:** Thrive in a fast-paced environment where priorities shift rapidly, and your ability to act decisively keeps projects on track.
**WORK ENVIRONMENT**
+ **Location:** Wilmington, MA
+ **Environment:** Standard office setting with frequent interaction across teams; hands-on support at user desks.
+ **Physical Requirements:** Ability to lift up to 40 lbs.
+ **Work Hours:** Occasional overtime, evening work, on-call weekends, and project-based hours.
+ **Proximity:** Must reside within approximately one hour of the office for daily coverage and emergency IT service.
**QUALIFICATIONS**
+ Excellent customer service skills and ability to build strong relationships.
+ In-depth knowledge of PC hardware and peripherals.
+ Advanced knowledge of Windows 10/11 and Linux Ubuntu in a corporate environment.
+ Understanding of engineering methodologies and tools.
+ Proficiency in Active Directory, Office 365, networking concepts, security tools, and troubleshooting.
+ Strong interpersonal, communication, and organizational skills.
+ Ability to work independently and manage priorities in a dynamic environment.
+ Proven problem-solving skills and sound judgment.
**EXPERIENCE**
+ Minimum 5 years providing technical support in an IT role.
+ Experience supporting Microsoft PC and Linux environments.
+ Familiarity with engineering tools and processes.
**EDUCATION**
+ **Required:** Bachelor's degree in Computer Information Systems or related field.
+ **Preferred:** A+ certification, MCP, Windows 10 certification, Linux certifications.
+ Bonus skills: DevOps practices, Ansys simulation software, LabVIEW, TwinCAT, Python scripting.
**COMPENSATION**
Competitive salary range: **$85,000 - $110,000 annually** , based on experience and location.
**BENEFITS THAT SET US APART**
+ **Generous Time Off:** 3 weeks vacation, 7 sick days, 12 paid holidays, plus volunteer time.
+ **Parental Leave:** 8 weeks paid for both parents.
+ **Financial Security:** Company-matched 401(k), Employee Stock Purchase Plan.
+ **Health & Wellness:** Comprehensive medical plans, mental health coverage, and EAP.
+ **Career Development:** Tuition reimbursement and ongoing training opportunities.
+ **Additional Perks:** Pet insurance, identity theft protection, legal assistance.
**Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.**
**Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to **
View Now
1
Application Support Analyst
29420 Rockville, South Carolina
Robert Half
Posted 16 days ago
Job Viewed
Job Description
Description We are looking for an experienced Application Support Analyst to oversee and maintain critical business applications, including NetSuite, Sheppard, Kahua, and Office 365. This role involves troubleshooting, technical support, and collaboration with cross-functional teams to ensure seamless system operations. Based in North Charleston, South Carolina, you will play a key role in supporting the organization's financial systems and driving process improvements.
Responsibilities:
- Provide comprehensive technical support and troubleshooting for NetSuite and other organizational applications.
- Assist the Finance team in managing software systems such as NetSuite, Sheppard, Kahua, Microsoft Dynamics GP, and VersaPay.
- Deliver multi-level technical support for hardware, software, and peripherals, ensuring timely resolution of service tickets.
- Contribute to system implementation, process documentation, and operational tasks, maintaining accurate reporting and task tracking.
- Participate in the software development lifecycle, including design, development, quality assurance, and ongoing support.
- Develop and manage queries to ensure data consistency and integrity across business systems.
- Facilitate and lead Scrum meetings, creating dashboards and tracking team tasks to improve productivity.
- Collaborate with internal teams, vendors, and external service providers to address and resolve technical issues. Requirements - Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in application or technical support roles.
- Proficiency with NetSuite (cloud-based SaaS), MySQL, and related tools.
- Familiarity with Microsoft .NET 4.0+, Visual Studio, and Azure Cloud services.
- Strong analytical and problem-solving skills, with a focus on documentation and communication.
- Experience working within Agile or Scrum methodologies is preferred.
- Ability to manage multiple tasks effectively and work collaboratively in a team environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide comprehensive technical support and troubleshooting for NetSuite and other organizational applications.
- Assist the Finance team in managing software systems such as NetSuite, Sheppard, Kahua, Microsoft Dynamics GP, and VersaPay.
- Deliver multi-level technical support for hardware, software, and peripherals, ensuring timely resolution of service tickets.
- Contribute to system implementation, process documentation, and operational tasks, maintaining accurate reporting and task tracking.
- Participate in the software development lifecycle, including design, development, quality assurance, and ongoing support.
- Develop and manage queries to ensure data consistency and integrity across business systems.
- Facilitate and lead Scrum meetings, creating dashboards and tracking team tasks to improve productivity.
- Collaborate with internal teams, vendors, and external service providers to address and resolve technical issues. Requirements - Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in application or technical support roles.
- Proficiency with NetSuite (cloud-based SaaS), MySQL, and related tools.
- Familiarity with Microsoft .NET 4.0+, Visual Studio, and Azure Cloud services.
- Strong analytical and problem-solving skills, with a focus on documentation and communication.
- Experience working within Agile or Scrum methodologies is preferred.
- Ability to manage multiple tasks effectively and work collaboratively in a team environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Application Support Analyst
Charlotte, North Carolina
RETIREMENT CLEARINGHOUSE LLC
Posted today
Job Viewed
Job Description
Job Title: Application Support Analyst Hybrid Work Opportunities
Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024 and 2025! When you join our team, you'll make a real difference and have the opportunity to learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.
Job position description:
We are looking for experienced Application Support Analyst .
What you will do:
- Handle technical requests submitted by end users of RCH products and systems.
- Act quickly to analyze available data and determine root cause of the technical issues.
- Assist users with technical questions or issues related to products or applications.
- Work with the Development Team to manage Deployment of Software updates.
- Coordinate with Business units, IT teams and external vendors and ensure effective application services and reliability of all applications.
The Ideal Candidate will have following skills and experience:
- Proficient with Microsoft SQL Server and T-SQL
- Experience with Microsoft Window servers, systems, applications, and tools
- Superior analytic and problem-solving skills
- Familiar with ticketing system (Jira)
- Excellent written communication skills
Pay Range: $70-$80K Annually
As a team member at Retirement Clearinghouse, youll enjoy:
- A culture that fosters a positive work life balance.
- Hybrid work opportunities.
- Competitive hourly rate with Bonus potential.
- 18 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (actual time off is prorated the first year and is based upon date of hire)
- Paid holidays
- Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
- 401k eligibility and 100% vesting with employer matching on day 1 of employment.
- Professional Growth and Career Advancement Opportunities
Training is provided to all new hires to help you achieve your goals and ensure your success! Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. This position requires in office work weekly on Tuesdays, and occasional Saturdays. Some evening may be required based upon business needs. Employees who wish to work onsite may do so in our state-of-the-art office!
Location:
Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.
Contact/application information:
To apply please visit our website:
Retirement Clearinghouse is an EEO employer and participates in the E-Verify program. Pre-employment background checks will be performed upon offer of employment.
Education/Certifications: BS Computer Science/Computer Engineering, or equivalent combination of education and experience.
Experience Required: 2+ years of experience
PI -
RETIREMENT CLEARINGHOUSE LLC
View Now
3
Remote Application Support Analyst
Remote
$25 - $30 per hour
Suffolk Technologies
Posted 9 days ago
Job Viewed
Job Description
We are seeking a skilled and customer-focused Remote Application Support Analyst to provide technical assistance via email, chat, and ticketing systems (non-voice). In this role, you will support end-users by troubleshooting application issues, monitoring performance, and ensuring a seamless user experience. You will work closely with technical teams to identify root causes, document solutions, and improve system reliability.
⸻
Key Responsibilities
• Respond to support requests through email, chat, and ticketing systems (no phone support).
• Troubleshoot application-related issues and guide users through step-by-step resolutions.
• Monitor application performance and escalate critical incidents as needed.
• Collaborate with developers, QA, and IT teams to resolve recurring technical issues.
• Document solutions, create knowledge base articles, and update FAQs for internal/external use.
• Perform application testing, updates, and patch validations when required.
• Ensure service-level agreements (SLAs) are met with timely responses and resolutions.
⸻
Qualifications
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).
• Previous experience in application support, technical support, or help desk roles.
• Strong written communication skills with ability to explain technical concepts clearly.
• Familiarity with ticketing systems (Zendesk, ServiceNow, Jira, Freshdesk, etc.).
• Basic knowledge of databases (SQL), APIs, or cloud applications is a plus.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to work independently in a fully remote environment.
⸻
Preferred Skills (Not Required)
• Exposure to SaaS platforms or enterprise applications.
• Experience with system monitoring tools and reporting dashboards.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
⸻
Benefits
• 100% Remote – work from anywhere in the USA.
• Competitive salary + performance-based bonuses.
• Paid training and career growth opportunities.
• Flexible working hours to support work-life balance.
• Disability-inclusive workplace with accommodations available.
Company Details
Suffolk Technologies is a venture capital platform funding the next generation of companies solving built environment challenges. To pave the way for a more productive and sustainable future, we deploy capital, resources, and networks to help daring founders grow and scale new technologies in construction, architecture, engineering, real estate, and infrastructure.
Apply Now
4
remote application support analyst
Remote
$30 - $35 per hour
ClearPoint Health
Posted 9 days ago
Job Viewed
Job Description
We are seeking a skilled and customer-focused Remote Application Support Analyst to provide technical assistance via email, chat, and ticketing systems (non-voice). In this role, you will support end-users by troubleshooting application issues, monitoring performance, and ensuring a seamless user experience. You will work closely with technical teams to identify root causes, document solutions, and improve system reliability.
⸻
Key Responsibilities
• Respond to support requests through email, chat, and ticketing systems (no phone support).
• Troubleshoot application-related issues and guide users through step-by-step resolutions.
• Monitor application performance and escalate critical incidents as needed.
• Collaborate with developers, QA, and IT teams to resolve recurring technical issues.
• Document solutions, create knowledge base articles, and update FAQs for internal/external use.
• Perform application testing, updates, and patch validations when required.
• Ensure service-level agreements (SLAs) are met with timely responses and resolutions.
⸻
Qualifications
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).
• Previous experience in application support, technical support, or help desk roles.
• Strong written communication skills with ability to explain technical concepts clearly.
• Familiarity with ticketing systems (Zendesk, ServiceNow, Jira, Freshdesk, etc.).
• Basic knowledge of databases (SQL), APIs, or cloud applications is a plus.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to work independently in a fully remote environment.
⸻
Preferred Skills (Not Required)
• Exposure to SaaS platforms or enterprise applications.
• Experience with system monitoring tools and reporting dashboards.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
⸻
Benefits
• 100% Remote – work from anywhere in the USA.
• Competitive salary + performance-based bonuses.
• Paid training and career growth opportunities.
• Flexible working hours to support work-life balance.
• Disability-inclusive workplace with accommodations available.
Company Details
We act with integrity, building trust and transparency in all our interactions with employees, customers, and stakeholders. We approach challenges with humility, acknowledging both our strengths and areas for growth. Finally, we are driven by excellence, continuously raising the bar to deliver top-quality outcomes and empowering our team to reach their full potential.
Apply Now
5
Application Support Analyst - Distribution
63112 Saint Louis, Missouri
BUNZL
Posted 1 day ago
Job Viewed
Job Description
**Description**
The Applications Support Service Desk Analyst will provide level 1 support for the Core Business Applications (order processing and fulfillment: Purchasing, Sales, Customer Service, Warehousing & Logistics, and Accounting) to Bunzl's end users.
The Applications Support Service Desk Analyst is a critical role in IT Operations. This role will provide user support to resolve issues with core business applications and hardware. This position uses creative decision making, good judgment, and SLAs in responding to and resolving reported issues for internal customers. In this role, it will be required to document and train system standards and processes. It is expected that the person in this role will provide exceptional customer service and resolution to core application issues. This role is part IT general management, part service operations, and part special projects.
The Applications Support Service Desk Analyst will ensure high quality technical support and increase client satisfaction while maintaining acceptable SLA's for the business.
This is a REMOTE position. We need one representative to cover East Coast hours and another to cover the West.
**_Responsibilities:_**
+ Responsible for remote support to users with information technology support issues
+ Provide resolutions that includes identify, research, resolve, and document
+ Provide exceptional customer service via phone, email, and ticketing system
+ Accurately document reported problems via ServiceNow
+ Escalate important or reoccurring issues to the necessary internal teams (e.g., application development, Business Alignment, and Digital) and Applications Support Service Desk Manager
+ Monitor tickets and calls to ensure sure users are assisted in a timely manner
+ Follow up with end users to identify areas of improvement
+ Proactively address day-to-day questions and issues that may arise relative to the Core Business Applications
+ Train users on the Core Business Applications, suggest system enhancements as needed
+ Gather, analyze and communicate change requests from the field, customers, or vendors to appropriate IT teams
+ Assist in ensuring compliance with Corporate or Regional policies and procedures that may be related to system support, security etc.
+ Responsible for post technical maintenance and software installations as well as assist with QA and UAT as needed
+ 20% travel expected for training and collaboration
**_Requirements:_**
+ High School diploma or equivalent required
+ Bachelor's degree in Computer Science, Information Technology, or relevant field, a plus
+ Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS, a plus
+ Requires ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel
+ Excellent analytical and problem-solving skills anchored in service management mindset
+ Proven work experience in service-oriented role
+ Strong communication skills, both verbal and written
+ Solid technical background with an ability to give instructions to a non-technical audience
The perks of being a Bunzl team member don't stop at being part of a great team or being values as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.
+ Bunzl salary range for this position is $50,000 - $5,000/ years based on education, experience and geography.
+ Medical, Dental & Vision Benefits effective the 1 st day of the month after 30 days - Minimum 30 hours per week
+ Paid Time Off - Vacation, Sick, Holidays and Personal Time
+ 401K with generous company match
+ Additional benefits information can be found on the Bunzl Careers home page under Benefits and Perks
Click here to view the California Employee Privacy Policy ( what are you waiting for? A new career awaits you with endless opportunities.**
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of 10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company_ _match._
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
The Applications Support Service Desk Analyst will provide level 1 support for the Core Business Applications (order processing and fulfillment: Purchasing, Sales, Customer Service, Warehousing & Logistics, and Accounting) to Bunzl's end users.
The Applications Support Service Desk Analyst is a critical role in IT Operations. This role will provide user support to resolve issues with core business applications and hardware. This position uses creative decision making, good judgment, and SLAs in responding to and resolving reported issues for internal customers. In this role, it will be required to document and train system standards and processes. It is expected that the person in this role will provide exceptional customer service and resolution to core application issues. This role is part IT general management, part service operations, and part special projects.
The Applications Support Service Desk Analyst will ensure high quality technical support and increase client satisfaction while maintaining acceptable SLA's for the business.
This is a REMOTE position. We need one representative to cover East Coast hours and another to cover the West.
**_Responsibilities:_**
+ Responsible for remote support to users with information technology support issues
+ Provide resolutions that includes identify, research, resolve, and document
+ Provide exceptional customer service via phone, email, and ticketing system
+ Accurately document reported problems via ServiceNow
+ Escalate important or reoccurring issues to the necessary internal teams (e.g., application development, Business Alignment, and Digital) and Applications Support Service Desk Manager
+ Monitor tickets and calls to ensure sure users are assisted in a timely manner
+ Follow up with end users to identify areas of improvement
+ Proactively address day-to-day questions and issues that may arise relative to the Core Business Applications
+ Train users on the Core Business Applications, suggest system enhancements as needed
+ Gather, analyze and communicate change requests from the field, customers, or vendors to appropriate IT teams
+ Assist in ensuring compliance with Corporate or Regional policies and procedures that may be related to system support, security etc.
+ Responsible for post technical maintenance and software installations as well as assist with QA and UAT as needed
+ 20% travel expected for training and collaboration
**_Requirements:_**
+ High School diploma or equivalent required
+ Bachelor's degree in Computer Science, Information Technology, or relevant field, a plus
+ Prior experience with ServiceNow, IBM iSeries systems (AS400), MS Dynamics or CRM, JDA or Replenishment, OmniTrac or other TMS, a plus
+ Requires ability to efficiently use Microsoft Office products such as Outlook, Word, and Excel
+ Excellent analytical and problem-solving skills anchored in service management mindset
+ Proven work experience in service-oriented role
+ Strong communication skills, both verbal and written
+ Solid technical background with an ability to give instructions to a non-technical audience
The perks of being a Bunzl team member don't stop at being part of a great team or being values as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.
+ Bunzl salary range for this position is $50,000 - $5,000/ years based on education, experience and geography.
+ Medical, Dental & Vision Benefits effective the 1 st day of the month after 30 days - Minimum 30 hours per week
+ Paid Time Off - Vacation, Sick, Holidays and Personal Time
+ 401K with generous company match
+ Additional benefits information can be found on the Bunzl Careers home page under Benefits and Perks
Click here to view the California Employee Privacy Policy ( what are you waiting for? A new career awaits you with endless opportunities.**
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of 10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company_ _match._
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
View Now
Be The First To Know
About the latest Application support analyst Jobs in United States !
6
Application Support Analyst - NE
68182 Omaha, Nebraska
ManpowerGroup
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading organization in the financial services industry, is seeking an Application Support Engineer Senior to join their team. As an Application Support Engineer Senior, you will be part of the technical support team supporting high-volume transaction processing applications and upcoming technology initiatives like cloud migration. The ideal candidate will have strong problem-solving skills, attention to detail, and a proactive approach to technical challenges, which will align successfully in the organization.
**Job Title: Application Support Analyst**
**Location: Omaha, NE (Onsite)**
**Duration: 9+ months (Highly possible to extend)**
**What's the Job?**
+ Provide technical production support for Windows, Linux servers, and Azure Cloud environments.
+ Manage and troubleshoot high-volume transaction processing applications and platforms.
+ Support cloud environment integration, performance optimization, and resource management on Azure.
+ Monitor application performance using tools like Dynatrace, Splunk, and Moogsoft, and analyze infrastructure usage.
+ Configure and optimize Oracle and SQL databases to ensure peak performance and efficiency.
**What's Needed?**
+ Bachelor's degree or equivalent work experience in a related field.
+ Minimum of 10 years of software development experience with Microsoft (.NET, C#) and/or Java technologies.
+ At least 3 years of experience working with cloud technologies, specifically Azure.
+ Experience with multi-tier architecture applications and web services like SOAP and REST.
+ Strong troubleshooting skills and a solid understanding of network concepts.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title: Application Support Analyst**
**Location: Omaha, NE (Onsite)**
**Duration: 9+ months (Highly possible to extend)**
**What's the Job?**
+ Provide technical production support for Windows, Linux servers, and Azure Cloud environments.
+ Manage and troubleshoot high-volume transaction processing applications and platforms.
+ Support cloud environment integration, performance optimization, and resource management on Azure.
+ Monitor application performance using tools like Dynatrace, Splunk, and Moogsoft, and analyze infrastructure usage.
+ Configure and optimize Oracle and SQL databases to ensure peak performance and efficiency.
**What's Needed?**
+ Bachelor's degree or equivalent work experience in a related field.
+ Minimum of 10 years of software development experience with Microsoft (.NET, C#) and/or Java technologies.
+ At least 3 years of experience working with cloud technologies, specifically Azure.
+ Experience with multi-tier architecture applications and web services like SOAP and REST.
+ Strong troubleshooting skills and a solid understanding of network concepts.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
7
Mainframe Application Support Analyst
15222 Pittsburgh, Pennsylvania
System One
Posted 16 days ago
Job Viewed
Job Description
Position Title: Mainframe Application Support
Pittsburgh PA Two PNC Plaza 620 Liberty Ave, Pittsburgh, PA 15222
Cleveland OH Strongsville Technology Center 8100 Mohawk Dr., Strongsville, OH 44136
Secondary
Birmingham AL Birmingham - Brock 701 32nd St. South, Birmingham, AL 35233
North Texas Market TX Dallas Innovation Center - Luna Rd 11511 Luna Rd, Farmers Branch, TX 75234
Phoenix AZ Phoenix - Biltmore 2850 E CAMELBACK RD, Phoenix AZ 85016
Days of the week: Monday through Friday- 3 day in office, typically T/W/TH
Target Start Date: ASAP
Intended length of Assignment: Potential for Contract Extension: into 2026, contract position
Function of the group:
Workforce identify and access management
Current initiatives/project(s) that this resource will be impacting: Mainframe Access management; switching the banks mainframe security software suite where a large number of reports written on old system need to be migrated to new
Need someone to fill gap in RACF skills
Industry background: Banking
Roles and Responsibilities:
+ Project meetings
+ ACF to RACF conversion
+ Development- most of time
+ Kanban environment
Technical Skills:
+ Mainframe Programmer
+ SAS
+ JCL
+ Z Workload Scheduler
+ RACF
Flex Skills:
+ Cobol
+ ACF
Share your resume with Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn ( #404-IT Pittsburgh
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Pittsburgh PA Two PNC Plaza 620 Liberty Ave, Pittsburgh, PA 15222
Cleveland OH Strongsville Technology Center 8100 Mohawk Dr., Strongsville, OH 44136
Secondary
Birmingham AL Birmingham - Brock 701 32nd St. South, Birmingham, AL 35233
North Texas Market TX Dallas Innovation Center - Luna Rd 11511 Luna Rd, Farmers Branch, TX 75234
Phoenix AZ Phoenix - Biltmore 2850 E CAMELBACK RD, Phoenix AZ 85016
Days of the week: Monday through Friday- 3 day in office, typically T/W/TH
Target Start Date: ASAP
Intended length of Assignment: Potential for Contract Extension: into 2026, contract position
Function of the group:
Workforce identify and access management
Current initiatives/project(s) that this resource will be impacting: Mainframe Access management; switching the banks mainframe security software suite where a large number of reports written on old system need to be migrated to new
Need someone to fill gap in RACF skills
Industry background: Banking
Roles and Responsibilities:
+ Project meetings
+ ACF to RACF conversion
+ Development- most of time
+ Kanban environment
Technical Skills:
+ Mainframe Programmer
+ SAS
+ JCL
+ Z Workload Scheduler
+ RACF
Flex Skills:
+ Cobol
+ ACF
Share your resume with Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn ( #404-IT Pittsburgh
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
View Now
8
Application Support Analyst Customer Service
19725 Newark, Delaware
Citigroup
Posted 1 day ago
Job Viewed
Job Description
**Work Schedule:**
**Monday-Friday, 8:30am - 5pm**
**Work schedule is currently hybrid - 3 days worked onsite in the Newark, DE office and 2 days remote.**
**Must have the capability to work from home/remotely (PC, phone, reliable WiFi).**
**U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position**
**Must pass an extensive background check which will be renewed every 5 years while in this position.**
**Job Description:**
+ This person provides operational support for the OTC/ECP Customer Service Help Desk team and management, with the primary focus on overseeing the measurement, analysis, and optimization of team performance through the development and implementation of team metrics, dashboards, and Standard Operating Procedures (SOPs). In a secondary focus, this person will provide end-to-end resolution of inquiries and investigations for federal agencies and financial institutions utilizing multiple web-based applications, providing superior service and timely resolution.
**Key Responsibilities:**
+ Establish and maintain standard operating procedures (SOPs) for all team processes, ensuring accuracy and efficiency.
+ Monitor and review the effectiveness of implemented SOPs and recommend adjustments as needed.
+ Self-identify, timely escalate, and assist with implementing process improvements and efficiencies to reduce operating deficiencies, improve productivity, and mitigate risk or concerns.
+ Collect, analyze, and report on team performance data using various tools and methods.
+ Develop and maintain dashboards and reports to identify trends.
+ Ensure weekly/monthly operations reporting metrics are provided timely and accurately.
+ Conduct root cause analysis to identify underlying issues affecting operating procedures and propose solutions. (Client satisfaction)
+ Collaborate with cross-functional teams to identify and implement process improvements.
+ Communicate findings, insights, and recommendations to stakeholders in a clear and concise manner.
+ Understand and adhere to departmental policies and compliance guidelines for both Citi and our client.
+ Create and generate ad hoc tools and reporting when requested.
+ Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their IT Support; make troubleshooting decisions based on agency's unique security settings and criticality of user inquiry.
+ Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
+ Provide superior service and timely resolution to high profile and sensitive clients as unresolved issues may result in a large negative financial impact. Use of critical thinking and solid judgment skills needed to mitigate possible reputational risk.
+ Maintain or exceed key performance identifiers at or above published expectations.
+ Complete daily tasks such as system validations, handling rejected items, internal and external reporting, shift turnover and delegating incoming customer inquiries to team.
+ Remain up to date with product knowledge around new functionality and releases on supported products; assist with implementing training as necessary.
+ Send communications to an audience of up to 20,000 global customers for multiple applications.
+ Flexibility with schedule to ensure all service level agreements are met for providing 24/7/365 coverage.
+ May include additional responsibilities such as client site visits, knowledgebase management, internal projects and all other duties as assigned.
**Job Qualifications:**
+ Bachelor's degree, Associate degree or equivalent job experience
+ U.S. Citizenship or Permanent Residency (green card) is a requirement for this position
+ Required to pass an extensive background check that is renewed every 5 years
+ 1 - 3 years of relevant experience in Customer Service Help Desk and/or application support environment preferred.
+ Knowledge of Public Sector business a plus.
+ Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, and draw actionable conclusions.
+ Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
+ Strong proficiency with all Microsoft Office products, specifically Outlook, Excel, PowerPoint, and Word.
+ Demonstrated ability to work independently, collaboratively, appropriately respond under pressure, and effectively multi-task in a fast-paced environment.
+ Meticulous attention to detail in data analysis, documentation, and reporting.
+ Ability to work effectively in a team environment, build strong relationships, and influence stakeholders at all levels.
+ Ability to troubleshoot complex technical issues with an aptitude for utilizing reporting tools, applications and systems.
+ Ability to present technical/analytical information to both non-technical and technical audiences.
+ Ability to assess complex processes and deliver practical solutions.
+ A demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment.
+ Detail oriented with good organizational skills.
+ Superior analytical abilities and innovative thinking skills.
+ Demonstrated strong listening skills
+ **Schedule: Monday - Friday, 8:30am - 5pm**
+ **Office is located in Newark, DE**
+ **Ability to work remotely 2 days a week (PC and phone)**
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Primary Location:**
Newark Delaware United States
---
**Primary Location Full Time Salary Range:**
$61,870.00 - $86,330.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 30, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Monday-Friday, 8:30am - 5pm**
**Work schedule is currently hybrid - 3 days worked onsite in the Newark, DE office and 2 days remote.**
**Must have the capability to work from home/remotely (PC, phone, reliable WiFi).**
**U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position**
**Must pass an extensive background check which will be renewed every 5 years while in this position.**
**Job Description:**
+ This person provides operational support for the OTC/ECP Customer Service Help Desk team and management, with the primary focus on overseeing the measurement, analysis, and optimization of team performance through the development and implementation of team metrics, dashboards, and Standard Operating Procedures (SOPs). In a secondary focus, this person will provide end-to-end resolution of inquiries and investigations for federal agencies and financial institutions utilizing multiple web-based applications, providing superior service and timely resolution.
**Key Responsibilities:**
+ Establish and maintain standard operating procedures (SOPs) for all team processes, ensuring accuracy and efficiency.
+ Monitor and review the effectiveness of implemented SOPs and recommend adjustments as needed.
+ Self-identify, timely escalate, and assist with implementing process improvements and efficiencies to reduce operating deficiencies, improve productivity, and mitigate risk or concerns.
+ Collect, analyze, and report on team performance data using various tools and methods.
+ Develop and maintain dashboards and reports to identify trends.
+ Ensure weekly/monthly operations reporting metrics are provided timely and accurately.
+ Conduct root cause analysis to identify underlying issues affecting operating procedures and propose solutions. (Client satisfaction)
+ Collaborate with cross-functional teams to identify and implement process improvements.
+ Communicate findings, insights, and recommendations to stakeholders in a clear and concise manner.
+ Understand and adhere to departmental policies and compliance guidelines for both Citi and our client.
+ Create and generate ad hoc tools and reporting when requested.
+ Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their IT Support; make troubleshooting decisions based on agency's unique security settings and criticality of user inquiry.
+ Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
+ Provide superior service and timely resolution to high profile and sensitive clients as unresolved issues may result in a large negative financial impact. Use of critical thinking and solid judgment skills needed to mitigate possible reputational risk.
+ Maintain or exceed key performance identifiers at or above published expectations.
+ Complete daily tasks such as system validations, handling rejected items, internal and external reporting, shift turnover and delegating incoming customer inquiries to team.
+ Remain up to date with product knowledge around new functionality and releases on supported products; assist with implementing training as necessary.
+ Send communications to an audience of up to 20,000 global customers for multiple applications.
+ Flexibility with schedule to ensure all service level agreements are met for providing 24/7/365 coverage.
+ May include additional responsibilities such as client site visits, knowledgebase management, internal projects and all other duties as assigned.
**Job Qualifications:**
+ Bachelor's degree, Associate degree or equivalent job experience
+ U.S. Citizenship or Permanent Residency (green card) is a requirement for this position
+ Required to pass an extensive background check that is renewed every 5 years
+ 1 - 3 years of relevant experience in Customer Service Help Desk and/or application support environment preferred.
+ Knowledge of Public Sector business a plus.
+ Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, and draw actionable conclusions.
+ Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
+ Strong proficiency with all Microsoft Office products, specifically Outlook, Excel, PowerPoint, and Word.
+ Demonstrated ability to work independently, collaboratively, appropriately respond under pressure, and effectively multi-task in a fast-paced environment.
+ Meticulous attention to detail in data analysis, documentation, and reporting.
+ Ability to work effectively in a team environment, build strong relationships, and influence stakeholders at all levels.
+ Ability to troubleshoot complex technical issues with an aptitude for utilizing reporting tools, applications and systems.
+ Ability to present technical/analytical information to both non-technical and technical audiences.
+ Ability to assess complex processes and deliver practical solutions.
+ A demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment.
+ Detail oriented with good organizational skills.
+ Superior analytical abilities and innovative thinking skills.
+ Demonstrated strong listening skills
+ **Schedule: Monday - Friday, 8:30am - 5pm**
+ **Office is located in Newark, DE**
+ **Ability to work remotely 2 days a week (PC and phone)**
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Primary Location:**
Newark Delaware United States
---
**Primary Location Full Time Salary Range:**
$61,870.00 - $86,330.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 30, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
View Now
9