387 Assistance Client jobs in the United States
Client Assistance Program Advocate
Posted 3 days ago
Job Viewed
Job Description
Job Posting: Client Assistance Program (CAP) Advocate
Pay title: Program Coordinator I (Bargaining Unit 6 NAGE)
Annual salary: $64,292.54 - $66,241.24 with full benefits
Hours: Full-time (37.5 hours/week)
Schedule: Hybrid. In-office (1 Ashburton Place, Boston) two days/week, remote up to 3 days/week
Deadline: Applications will be reviewed starting August 27, 2025.
Background
The Massachusetts Office on Disability (MOD) provides information, guidance, and training to help the public navigate and understand their disability-related legal rights and obligations under local, state, and federal laws and regulations. MOD is a dynamic state government agency with just under 20 employees that sits within the Massachusetts Executive Office for Administration and Finance (A&F).
The Client Assistance Program (CAP) is a federal grant-funded program within MOD that provides information and advocacy to people receiving vocational rehabilitation from MassAbility or the Massachusetts Commission for the Blind (MCB) or independent living services from Centers for Independent Living (clients). The CAP team is made up of the CAP Director and two CAP Advocates.
Job duties
The CAP Advocate informs, guides, advocates for, and represents people with disabilities who are receiving or are applying for vocational rehabilitation or independent living (VR/IL) services (clients and applicants).
This position works under the federal Client Assistance Program (CAP) grant.
Specific job duties:
- Gather facts and assist clients in defining problems and potential strategies and recourse for resolving them under the applicable regulations according to the particulars of the situation
- Determine and provide the most appropriate method of advocacy to address specific barriers to service and/or improve service delivery for clients or applicants of VR/IL services. Examples of advocacy may include, but are not limited to:
- Contacting a third party to address an issue of concern,
- Researching,
- Attending meetings with the client,
- Using creativity to develop a strategy for resolving an issue,
- Presenting the position of a client to a third party verbally and in writing,
- Providing technical assistance,
- Representing clients in administrative reviews, mediations, and fair hearings
- Draft case summaries and evaluations, position statements, and daily case note
- Provide oral and written technical assistance about their responsibilities under federal and state vocational rehabilitation and independent living regulations, laws and Executive Orders;
- Provide oral and written technical assistance on Title I of the Americans with Disabilities Act (ADA)
- Analyze and apply relevant regulations and laws to specific fact scenarios in vocational rehabilitation and independent living
- Develop written content on vocational rehabilitation, independent living, and employment rights
- Plan and participate in outreach activities throughout the state to promote the CAP program, vocational rehabilitation, independent living, and disability-related employment rights
- Support the CAP Director's service on various bodies that promote the vocational rehabilitation and independent living rights of individuals with disabilities
- Identify issues that appear to represent a systemic barrier
- Maintain accurate records of the above, prepare statistical reports, and undertake special projects at the request of the CAP Director
• High level critical analysis skills and experience
• Bachelor's degree or equivalent education and professional experience, ideally in an area that involves writing and complex analysis
• Ability to sift through a lot of information and ask questions to get to what is really going on and the relevant facts
• Ability to apply the general principles of a law or regulation to a specific situation
• Resilience to handle difficult conversations
• Ability to think on your feet and direct a conversation productively and respectfully
• Strong research skills to find and evaluate needed information for someone's situation
• Ability to communicate complex and nuanced information in digestible language and to adjust your communication depending on the person's needs
• Accurate and wary of misinterpretations and assumptions
• Ability to develop a position in support of an individual's case and to present it to a third party
• Problem solving skills and experience, such as resolving demanding customer service issues and complaints
• Excellent judgement for when to consult or ask questions to ensure that you never give out inappropriate guidance
• Ability to work independently once trained, using initiative and common sense
• Ability to reflect on your work, appreciate what you did well, and identify areas for improvement
• Intellectual curiosity and skill at learning a lot of information
• Inquisitive and able to quickly assimilate concepts and apply them to the next situation
• Ability to establish and maintain effective working relationships with co-workers; clients; service providers; municipal, federal, and state officials; and public and private program administrators
• Ability to develop and conduct training
• Ability to put yourself in the shoes of people on both sides of a situation and imagine their experience and concerns
• Ability to maintain neutrality and diplomatically give someone the benefit of a different perspective
• Ability to understand the gravity of a caller's situation without subscribing unquestioningly to their version of events or approach
• Ability to work independently and as part of a team
• Ability to work with computers, including Microsoft Office
• Ability to travel (approximately 15%)
Preferred qualifications
• Knowledge of benefits and services available to people with disabilities under federal, state and local laws, especially vocational rehabilitation and independent living services and Title I of the ADA
• Skill writing concisely using Plain Language principles
• Knowledge of the civil rights of people with disabilities and the relevant enforcement procedures
• Fluency in ASL or other languages commonly spoken in Massachusetts
How to apply
Your application must be submitted through MassCareers. Your application must include all of the following:
• Your resume, and
• Your response to our example scenario exercise . Please download the file and upload your responses as part of your application. Do not request edit access.
We will begin reviewing applications on August 27, 2025.
Interview process
There will be two rounds of interviews:
• First interview: Remote (on Zoom) with the CAP Director and Disability Rights Unit staff
• Second interview: In person at the MOD office (1 Ashburton Place, Boston) with the CAP Director and MOD's Executive Director
Applicants may be asked to complete an additional writing exercise as part of the first or second round interview.
Benefits
Employee benefits currently include:
• Hybrid work schedule: Can work remotely up to 3 days per week
• Paid time off: Personal time, sick time, 12 observed holidays, and 10 days vacation to start
• Health, vision, and dental insurance
• Generous pension plan with the ability to invest in a deferred compensation program
Diversity and reasonable accommodations The Commonwealth is an Equal Opportunity and Affirmative Action employer. We encourage minorities, veterans, and people with disabilities to apply. If you need a reasonable accommodation to participate in the application process, please contact Meghan Sisk at or . Please do not contact Meghan with general questions about the position.
Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Client Assistance Program Advocate
Posted 3 days ago
Job Viewed
Job Description
COMMONWEALTH OF MASSACHUSETTS ** Job Posting: Client Assistance Program (CAP) Advocate *Pay title:*Program Coordinator I (Bargaining Unit 6 NAGE) Annual salary: $64,292.54 - $66,241.24 with full benefits *Hours:*Full-time (37.5 hours/week) *Schedule:*Hybrid. In-office (1 Ashburton Place, Boston) two days/week, remote up to 3 days/week Deadline:Applications will be reviewed starting August 27, 2025. Background The Massachusetts Office on Disability (MOD) provides information, guidance, and training to help the public navigate and understand their disability-related legal rights and obligations under local, state, and federal laws and regulations. MOD is a dynamic state government agency with just under 20 employees that sits within the Massachusetts Executive Office for Administration and Finance (A&F). TheClient Assistance Program(CAP) is a federal grant-funded program within MOD that provides information and advocacy to people receiving vocational rehabilitation from MassAbility or the Massachusetts Commission for the Blind (MCB) or independent living services from Centers for Independent Living (“clients”). The CAP team is made up of the CAP Director and two CAP Advocates. Job duties The CAP Advocate informs, guides, advocates for, and represents people with disabilities who are receiving or are applying for vocational rehabilitation or independent living (VR/IL) services (“clients and applicants”). This position works under the federal Client Assistance Program (CAP) grant. Specific job duties: * Gather facts and assist clients in defining problems and potential strategies and recourse for resolving them under the applicable regulations according to the particulars of the situation * Determine and provide the most appropriate method of advocacy to address specific barriers to service and/or improve service delivery for clients or applicants of VR/IL services. Examples of advocacy may include, but are not limited to: o Contacting a third party to address an issue of concern, o Researching, o Attending meetings with the client, o Using creativity to develop a strategy for resolving an issue, o Presenting the position of a client to a third party verbally and in writing, o Providing technical assistance, o Representing clients in administrative reviews, mediations, and fair hearings * Draft case summaries and evaluations, position statements, and daily case note · For clients or applicants of VR/IL services, public and private service providers, and program administrators: o Provide oral and written technical assistance about their responsibilities under federal and state vocational rehabilitation and independent living regulations, laws and Executive Orders; o Provide oral and written technical assistance on Title I of the Americans with Disabilities Act (ADA) o Analyze and apply relevant regulations and laws to specific fact scenarios in vocational rehabilitation and independent living o Develop written content on vocational rehabilitation, independent living, and employment rights o Plan and participate in outreach activities throughout the state to promote the CAP program, vocational rehabilitation, independent living, and disability-related employment rights o Support the CAP Director’s service on various bodies that promote the vocational rehabilitation and independent living rights of individuals with disabilities o Identify issues that appear to represent a systemic barrier * Maintain accurate records of the above, prepare statistical reports, and undertake special projects at the request of the CAP Director Required qualifications · High level critical analysis skills and experience · Bachelor’s degree or equivalent education and professional experience, ideally in an area that involves writing and complex analysis · Ability to sift through a lot of information and ask questions to get to what is really going on and the relevant facts · Ability to apply the general principles of a law or regulation to a specific situation · Resilience to handle difficult conversations · Ability to think on your feet and direct a conversation productively and respectfully · Strong research skills to find and evaluate needed information for someone’s situation · Ability to communicate complex and nuanced information in digestible language and to adjust your communication depending on the person’s needs · Accurate and wary of misinterpretations and assumptions · Ability to develop a position in support of an individual’s case and to present it to a third party · Problem solving skills and experience, such as resolving demanding customer service issues and complaints · Excellent judgement for when to consult or ask questions to ensure that you never give out inappropriate guidance · Ability to work independently once trained, using initiative and common sense · Ability to reflect on your work, appreciate what you did well, and identify areas for improvement · Intellectual curiosity and skill at learning a lot of information · Inquisitive and able to quickly assimilate concepts and apply them to the next situation · Ability to establish and maintain effective working relationships with co-workers; clients; service providers; municipal, federal, and state officials; and public and private program administrators · Ability to develop and conduct training · Ability to put yourself in the shoes of people on both sides of a situation and imagine their experience and concerns · Ability to maintain neutrality and diplomatically give someone the benefit of a different perspective · Ability to understand the gravity of a caller’s situation without subscribing unquestioningly to their version of events or approach · Ability to work independently and as part of a team · Ability to work with computers, including Microsoft Office · Ability to travel (approximately 15%) Preferred qualifications · Knowledge of benefits and services available to people with disabilities under federal, state and local laws, especially vocational rehabilitation and independent living services and Title I of the ADA · Skill writing concisely using Plain Language principles · Knowledge of the civil rights of people with disabilities and the relevant enforcement procedures · Fluency in ASL or other languages commonly spoken in Massachusetts How to apply Your application must be submitted through MassCareers. Your application must include all of the following: · Your resume, and · Your response to ourexample scenario exercise. Please download the file and upload your responses as part of your application. Do not request edit access. We will begin reviewing applications on August 27, 2025. Interview process There will be two rounds of interviews: · First interview: Remote (on Zoom) with the CAP Director and Disability Rights Unit staff · Second interview: In person at the MOD office (1 Ashburton Place, Boston) with the CAP Director and MOD’s Executive Director Applicants may be asked to complete an additional writing exercise as part of the first or second round interview. Benefits Employee benefitscurrently include: · Hybrid work schedule: Can work remotely up to 3 days per week · Paid time off: Personal time, sick time, 12 observed holidays, and 10 days vacation to start · Health, vision, and dental insurance · Generous pension plan with the ability to invest in a deferred compensation program Diversity and reasonable accommodations The Commonwealth is an Equal Opportunity and Affirmative Action employer. We encourage minorities, veterans, and people with disabilities to apply. If you need a reasonable accommodation to participate in the application process, please contact Meghan Sisk . Please do not contact Meghan with general questions about the position. __ First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: *Administrative Services Organization: *Massachusetts Office On Disability Title: Client Assistance Program Advocate Location: Massachusetts-Boston-1 Ashburton Place Requisition ID:
Tier I Technical Support, Client Support
Posted 9 days ago
Job Viewed
Job Description
Tier I Technical Support, Client Support
Job Locations
US-CA
Job ID
# of Openings
1
Clearance Requirement
S
Education Requirement
High School Diploma/GED
Certifications
None
Experience Level
Junior
8570 Compliant
None
Overview
The Tier I Technical Support Specialist provides the AFRL/RQ-West Rocket Lab with Tier I assistance by delivering customer support for hardware running Windows 10 or higher and provides Tier I customer service and problem remediation via the Web Help Desk (WHD) ticketing system. The best candidate will have knowledge of IT concepts and more than basic troubleshooting skills gained through experience, certification, and/or formal training.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.
SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit
Submit your resume today!
Responsibilities- Provide Tier I software and network support and troubleshooting.
- Analyze incident(s) details, identify the root cause, and provide problem remediation.
- Responsible for imaging computers.
- Document problems with the technical detail(s) within the Web Help Desk ticketing system.
- Escalate problem(s) to Tier II technicians for intermediate level troubleshooting.
- Remotely or manually install software updates, apply STIG configurations) and security patches as required.
- Provide customer service through the use of friendly, courteous, and professional oral and written communication.
- Deploy desktop workstations and laptops throughout the AFRL Rocket Lab.
- A minimum of two (2) years of experience in Windows system administration and/or technical support.
- Knowledge and experience in a Windows Operating System environment.
- Experience in administering high-end hardware and scientific peripherals.
- MD-102 (Microsoft Windows Endpoint Administrator Associate) or CompTIA A+ and certification preferred.
- DOD 8140 IAT-II certification (CompTIA Security+CE) preferred.
- HDI-SCA certification preferred.
- DoD Interim Secret security clearance or higher or the ability to obtain one.
SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 2000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.
SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Client Support
Posted 2 days ago
Job Viewed
Job Description
Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we'd love to hear from you!
For immediate consideration, feel free to contact Dan Duggan at .
Requirements - Minimum of 2 years of experience in a similar role, preferably in benefits administration.
- Proficiency in managing inbound telephone calls and providing excellent customer service.
- Strong written communication skills with experience in drafting clear and concise emails.
- Advanced knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Familiarity with order entry processes and systems.
- A proactive approach to problem-solving and the ability to work both independently and collaboratively.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Travel Support Specialist - Client Services
Posted 4 days ago
Job Viewed
Job Description
Location: Remote
Company: Destination Knot
About the Role
We're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution . If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
- Respond to client inquiries about existing or upcoming trips.
- Resolve travel issues (delays, cancellations, schedule changes) in real time.
- Communicate with airlines, hotels, and tour providers to make changes.
- Confirm itinerary details, send reminders, and provide travel tips.
- Document interactions and maintain client records in our CRM system.
- Previous experience in a travel agency or customer support role.
- Strong attention to detail and excellent communication skills.
- Ability to work flexible hours, including evenings or weekends if needed.
- Tech-savvy and comfortable using booking platforms and CRMs.
- Remote work and flexible schedule.
- Growth path into full-time travel advisor or team lead roles.
- Travel discounts and ongoing professional development.
$25,000 - $65,000 a year
Technical Support Representative, Client Services
Posted 4 days ago
Job Viewed
Job Description
We are looking for a goal oriented, highly organized, self-starter who works well independently or in a team environment. You should be able to problem solve on your feet, be able to gather technical information from nontechnical people, communicate resolution to non-technical people in a timely manner, and have excellent follow-through and follow-up skills. This position reports to the Technical Support Manager.
Responsibilities:
- Act as an escalation point for all inbound cases from Customer Care
- Prioritize cases by impact and work with the team to manage a queue of inbound cases
- Manage walk-up traffic and assist sales, marketing, and engineering as needed with high priority customer-impacting issues
- Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues
- Effectively follow-up on open issues with customers and communicate resolution
- 1-2 years prior experience in a technical support role
- Proficient with basic networking, email and sms deliverability, HTML for email and web, and basic database design
- Proficient in Microsoft Office Suite and Window's operating systems
- Working knowledge of data files including DAT, XML, CSV
- Prior experience working at a technology company or start-up environment
- Previous experience with Salesforce CRM and LogMeIn
The Company:
Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.
Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.
The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value.
IT Support Specialist-Client Technology
Posted today
Job Viewed
Job Description
**Job Title:** IT Support Specialist
**Pay $20-26hr**
**Duration Length: 6 months Contract-to-hire**
**Locationparis**
***onsite-8-5pm Mon-Fri-Weekend as needed**
**What's the Job?**
+ Provide support for PC, network, and server hardware and software applications, including Lotus Notes, MS Outlook, MS Office, Virtual Desktop, and Cisco Network Hardware.
+ Assist with troubleshooting, product evaluation, deployment, and use of various end-user devices and applications.
+ Participate in testing and evaluation of new desktop packages and implement prototypes.
+ Support mobile device setup, deployment, and troubleshooting.
+ Monitor on-site IS systems, including backups, UPS, and server/network equipment, and provide remote support as needed.
**What's Needed?**
+ Associates or Technical school degree preferred.
+ 1-2 years of experience providing IS support.
+ Working knowledge of Lotus Notes and LanDesk technologies.
+ Ability to multi-task, troubleshoot, and adapt to a changing environment.
+ Outstanding customer service skills and the ability to work independently.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Hands-on experience with a variety of IT systems and technologies.
+ Potential for career growth within the organization.
+ Engagement in meaningful projects that impact daily operations.
+ Supportive team culture that values diversity and inclusion.
**Upon completion of waiting period, consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Technology Support II - Client Services
Posted 2 days ago
Job Viewed
Job Description
As a Technology Support II team member in the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Serve as the escalation point of contact, leveraging strong product knowledge to support the Payments Solution Center, Service teams, and other internal partners, with a particular focus on Managed File Transfer Services
+ Provide direct assistance to our Client Onboarding and Service Solution Center analysts, addressing complex questions and escalations via phone, email, and chat.
+ Present research, options ,and explanations directly to our external clients via video conferencing tools such as Zoom and Microsoft Teams
+ Act as a point of contact during Major Incidents, collaborating with the Global Incident Management team and other partners to communicate client, product, and helpdesk impacts
+ Communicate with senior leadership regarding Incidents and priority client issues
+ Represent the Payments Solution Center in meetings with clients and internal partners, including client calls, business reviews, root cause analysis (RCA) discussions, and project meetings
+ Analyze service cases and collaborate with stakeholders to prevent potential escalations and recurrence of previous issues.
+ Contribute expertise to the development of new support documentation, along with updating existing documentation
+ Collaborate on future work streams to add additional Solution Center support teams within the Solution Center Escalations team
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Strong Oral and Written Communication
+ Strong m eeting facilitation and influencing skills
+ Strong Problem-Solving Skills/Critical Thinking Skills/Decisive and Detail Oriented
+ Understanding of Corporate Treasury Management, Payment Processing, and Reconciliation
+ Working knowledge of Microsoft Operating System and Office Suite
+ Able to Effectively Multi-Task in a fast-paced environment , with effective Time Management and Organizational Skills
+ Demonstrate s technical fluency and an ability to learn and understand new technical concepts and products
**Preferred qualifications, capabilities, and skills**
+ Fluency in a 2 nd language (Spanish)
+ Experience working with Client Relationship Management tools
+ Experience working in Digital Channels connectivity, with an understanding of concepts including SFTP, PGP, AS2, ISO 20022 , and Partner Key Management
+ Experience working in the Banking/Fintech Industry, with an understanding of concepts including ACH, FedWire, Real Time Payments, and Cash Reporting
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Technology Support II - Client Services
Posted 2 days ago
Job Viewed
Job Description
As a Technology Support II team member in the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Serve as the escalation point of contact, leveraging strong product knowledge to support the Payments Solution Center, Service teams, and other internal partners, with a particular focus on Managed File Transfer Services
+ Provide direct assistance to our Client Onboarding and Service Solution Center analysts, addressing complex questions and escalations via phone, email, and chat.
+ Present research, options ,and explanations directly to our external clients via video conferencing tools such as Zoom and Microsoft Teams
+ Act as a point of contact during Major Incidents, collaborating with the Global Incident Management team and other partners to communicate client, product, and helpdesk impacts
+ Communicate with senior leadership regarding Incidents and priority client issues
+ Represent the Payments Solution Center in meetings with clients and internal partners, including client calls, business reviews, root cause analysis (RCA) discussions, and project meetings
+ Analyze service cases and collaborate with stakeholders to prevent potential escalations and recurrence of previous issues.
+ Contribute expertise to the development of new support documentation, along with updating existing documentation
+ Collaborate on future work streams to add additional Solution Center support teams within the Solution Center Escalations team
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Strong Oral and Written Communication
+ Strong meeting facilitation and influencing skills
+ Strong Problem-Solving Skills/Critical Thinking Skills/Decisive and Detail Oriented
+ Understanding of Corporate Treasury Management, Payment Processing, and Reconciliation
+ Working knowledge of Microsoft Operating System and Office Suite
+ Able to Effectively Multi-Task in a fast-paced environment , with effective Time Management and Organizational Skills
+ Demonstrates technical fluency and an ability to learn and understand new technical concepts and products
**Preferred qualifications, capabilities, and skills**
+ Fluency in a 2 nd language (Spanish)
+ Experience working with Client Relationship Management tools
+ Experience working in Digital Channels connectivity, with an understanding of concepts including SFTP, PGP, AS2, ISO 20022 , and Partner Key Management
+ Experience working in the Banking/Fintech Industry, with an understanding of concepts including ACH, FedWire, Real Time Payments, and Cash Reporting
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans