982 Assistant Store Manager jobs in Highland
ASSISTANT STORE MANAGER

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**General Summary** **:**
Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today.
We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.
As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork.
**Principal Duties & Responsibilities** **:**
+ Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
+ Maintains a presence in the store by providing excellent customer service.
+ Ensures a clean, well-stocked store for customers.
+ At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
+ Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
+ Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
+ Supports Store Manager in loss prevention efforts.
+ Assumes certain management responsibilities in absence of Store Manager.
+ Follows all Company policies and procedures.
**Position Requirements** **:**
+ **_Education_** **:** Prefer completion of high school or equivalent. Ability to read, interpret and explain to other's operational directives (e.g., merchandise schematics, etc).
+ **_Experience_** **:** Prefer store management experience in retail, grocery, or drug store environments.
+ **_Physical Requirements:_** Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
+ **_Availability_** **:** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
+ **_Skills & Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.
As we work towards a healthier future, we provide eligible associates with the following:
Health and welfare programs including medical, pharmacy, dental, and vision
Employee Assistance Program
Paid Time Off
Retirement Plans
Employee Stock Purchase Program
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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Assistant Store Manager
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Assistant Store Manager
Check Into Cash
Hammond, IN
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving
Assistant Store Manager

Posted 3 days ago
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**Job Summary**
Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.
**Job Description**
**Core Responsibilities**
+ Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.
+ Proactively coaches and develops store team to perform their responsibilities at a high level.
+ Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
+ Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
+ In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
+ Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.
+ Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
+ Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
+ Coaches team members on how to position all products with customers.
+ Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
+ Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
+ Administers cash handling policies and procedures.
+ Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
+ Is well-versed in sales compensation plans and addresses team member questions.
+ Builds collaborative relationships with market and region stakeholders including the operations manager.
+ Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Experience (CX); Coaching; Retail Sales
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Sales
Assistant Store Manager
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Job Description
Batteries Plus , the nation's largest, fastest-growing battery and light bulb franchise, is looking for a customer-focused Assistant Manager at our Oak Lawn, IL location to assist the Store Manager and Store Associates in achieving sales objectives and maintaining efficient store operations.
If you are seeking a new career opportunity, we offer a terrific start: a wide variety of experiences, the chance to grow knowledge and skills, and the opportunity to advance your career. If you're coming to us mid-career, you will find terrific opportunities for growth.
Responsibilities:- Work with Manager to develop and implement the Store's business plan, and all company programs and initiatives, as well as evaluate performance compared to plan and benchmarks. Implement operational activities to control costs while driving the business.
- Lead and direct all store operations activities including purchasing, receiving, inventory management, customer order management, sales floor recovery, out-of-stock review and store organization and cleanliness.
- Support all commercial and retail sales strategies and initiatives.
- Assist with selection and training of Store Associates, and perform supervisory duties of Store Manager in his/her absence.
- Minimum H.S. diploma/equivalent and at least one year retail experience, or equivalent combination of education and experience
- Ability to lift 50 + lbs
- Ability to communicate concrete and abstract ideas and understand and communicate directions using both oral and written means
- Demonstrated ability to work with minimal direction as a resourceful, independent problem solver.
- Ability to handle multiple projects/tasks and meet deadlines
- Availability to work a flexible schedule to meet the needs of the business
- Valid driver's license and clean driving record required
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same; to satisfy our customers, build trust and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Job Posted by ApplicantPro
Assistant Store Manager
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Job Description
Purpose:
Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.
Position Responsibilities:Primary:- Human Resources : Participates in certain aspects of the employee life cycle, including:
- Recruitment and selection.
- Orientation and training.
- Employee development.
- Hourly scheduling and payroll management.
Customer Service and Satisfaction : Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.
Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.
Building and Equipment Maintenance : Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.
Retail : Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.
Wash/Dry/Fold : Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.
Marketing and Promotions : Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.
Policies and Procedures : Ensure that all company policies and procedures are followed at all times.
All other duties, as assigned.
- Minimum of two years retail experience is preferred.
- Knowledge of commercial laundry products and
Assistant Store Manager
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Job Description
Description:
Position Purpose Section
Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It is your responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes.
Essential Job Functions Section
Responsibilities
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.
- Provide guests with an exceptional experience.
- Assist the Store Manager in overall management of store operations.
- Share product knowledge and suggestions to meet customer needs and promote pet health.
- Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals.
- Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
- Organize special store events and promotions.
- Positively interact with pet parents in-person, via email, text, and phone.
- Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
- All other assigned duties from the Store Manager and/or any member of the Retail Management Team.
Qualifications
- Must be 18 years or older.
- Passion for extraordinary customer service and the well-being of pets.
- Minimum 1 year of professional retail sales experience.
- Minimum 1 year of professional managerial experience.
- Willingness to be educated about the products and services offered.
- Demonstrated ability to meet sales targets.
- Excellent communication skills-both verbal and written.
- Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
- Time management and organizational skills.
Physical Demands
- Position requires a person to be both indoors and outdoors (to assist with customer carry out).
- Must be able to stand 8 hours per day with or without reasonable accommodation.
- Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
- Must be comfortable working with a wide variety of animals including small and large dogs.
- Must be able to work around pet hair and dander.
Program and Benefits Section
Full-time team members enjoy the following:
Programs and benefit eligibility will vary based on average hours worked and length of service.
- Medical, dental, and vision insurance
- Health Savings
Retail Assistant Store Manager

Posted 6 days ago
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**Job Description**
Cintas is seeking a Retail Assistant Store Manager. The responsibilities for a Retail Assistant Store Manager include supervising partners, maintaining selling floor and stock room, opening, and closing of store. Merchandise ordering, auditing, asset protection, assisting manager in day to day operation of retail store, and creating letters to customers, order forms, and internal spreadsheets. The Retail Assistant Store Manager position requires working both day and evenings, and every other weekend as business needs require.
**Skills/Qualifications**
Required
+ 3 years retail experience
+ Proficient in Microsoft Office
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of base salary for this role ranges between $54,340.00 - $68,640.00/Year. The range takes into
Assistant Store Manager - Chicago
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Job Description
"Is your passion in retail?” We are looking for an Assistant Store Manager at our store at 900 N Michigan Ave, Chicago. The ideal candidate will have prior Customer Service experience and solid working knowledge in a retail store environment. “Do you have the gift of motivating those around you?” The ASM will have a working knowledge of all things UNTUCKit, along with a strong ability to provide exceptional customer service.
CORE VALUES- Be Kind, Own It, Work Together, Communicate, Mentor and HAVE FUN!
● Own the business with an entrepreneurial spirit
● Create and ensure a cohesive work environment that inspires engagement of associates
● Possess the UNTUCKit CORE values
● Confidently train, coach and develop team members using UNTUCKit University training tools and resources
● Be able to adapt to an UNTUCKit selling culture
● Lead by example to motivate team and achieve maximum results
● Maintain all store operations and delegate responsibilities to sales team
● Manage inventory levels and provide feedback to impact local assortment
● Own visual merchandising standards in partnership with Visual team
● Capability to manage multiple tasks at one time
● Omni Channel Experience
● Assist Store manager in recruiting and maintaining a strong bench of candidates
● Maintain strong communication and partnership with Store manager
Requirements
● Proven experience as a Keyholder, Sales Lead, or Full-time manager.
● Outstanding communication and interpersonal abilities
● Exceptional organization, accountability and leadership skills
● Ability to lead and coach other team members
● Self-motivated, focused and driven to achieve goals
● Flexibility; ability to adapt to changing priorities quickly
● Efficient in time management and delegating tasks
● Passion for retail fashion
● Proficient in Microsoft office, G suite, Apple Technology
● Ability to work in the store alone
● Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
● Preferred college graduate in BS/BA, sales or relevant field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off ( & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Casual working environment
- Wellness Resources
- Pay Range: $21-$24 hourly rate
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Retail Assistant Store Manager
Posted today
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
WAGE RANGE: $20.50-$23.50 PER HOUR
The Resale Revolution Starts With You!
Every great team is led by a great leader. As an Assistant Manager, you will assist the Store Manager with day-to-day operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Assistant Managers help drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
What Youll Do:
When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you arent just impacting the planets future- you are impacting your own.
- We have clear paths for promotion and several routes you can take as you embark on your second-hand management journey.
- Youll learn how to run a second-hand business youll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.
- A Team Player . You are as enthusiastic about the success of others as you are about your own success.
- Authentic . You are your unique self!
- Fashion-focused. You eat, breathe, and sleep style. Fashion is life.
- Adaptable . You feel comfortable adjusting to changing circumstances and encourage your teammates to do the same. We problem-solve together!
- People -first . You are energized by people. You radiate kindness and positivity! You understand your impact and are someone who uplifts others.
- A Trainer . You enjoy explaining how things work and have patience when teaching others.
- Engage . You get to meet new people, every day! Lead by examplegreet each customer with a smile and welcome them to our store. Create a welcoming, fun, and inclusive environment to shop and work in.
- Prioritize + Delegate . There will be a lot coming your way from running breaks to noticing lines- youll need to use your team to get everything done and run the store like a well-oiled machine!
- Be Customer-focused . You will guide your team to help customers learn how we work and try selling! Each customer has different needs and its up to your team to help them out.
- Be a Mentor and Coach. Youll guide your team members in developing their skills using our training tools and growth plans. Your goal is to support your team!
- Be Transparent . You will have clear and consistent communication with your manager. Partnership is a cornerstone of our leadership philosophy- two heads are better than one! We all bring unique perspectives to problem-solving!
- Have Integrity. You will act with integrity in words and actions- do the right thing and do it right, even when its difficult.
- Be Compassionate . You will embody our core values of service, inclusion, and education. Its important that we connect with all customers and try our best to help them.
- Be Reliable . You will show up to work on time and ready to go!
- Be Flexible . You understand that needs change and evolve throughout the day-you know how to support your team and customer as needed.
Perks
Health + Wellbeing
We will:
- Support your physical + mental health . We care about our employees wellbeing and offer a mental health day in addition to sick PTO.
- Prioritize wellness for all . We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
- Offer additional support for your life outside work. We have an Employee Assistance Program (EAP) that provides FREE mental health, financial, legal, and other life event advisory services for all employees.
We will:
- Encourage you to live your best life by taking vacation time!
- Offer you a set schedule with 2 consecutive days off.
- Give you incentives when you work during the holidays. We give you overtime pay for select holidays throughout the year, and are closed on Thanksgiving and Christmas.
- Encourage work/life balance. We offer flexible scheduling so that you can meet work & life needs!
We will:
- Contribute to your 401(k) . Free money? Well match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
- Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
- Be Transparent . We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
- Offer Earned Wage Access. Need money before payday? Youll be able to access pay as you earn it through our partner app ZayZoon
- Contribute to Commuter Benefits . Take public transit? Well contribute and match a portion of your commuter
Lincoln Park - Assistant Store Manager
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Job Description
About the company:
Rhone is performance driven apparel made by and for those in the pursuit of progress. Founded in 2014 by brothers Nate and Ben Checketts, we exist to inspire, equip, and support individuals in their pursuit of progress—both physically and mentally. More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.
About the role:
As a member of Store Leadership, the Assistant Store Manager (ASM) will lead and coach the store team ensuring that every customer has a positive and comfortable experience. They will support the Store Manager in achieving store metrics and deliverables. The ASM will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). They should have a passion for fitness and living a healthy lifestyle.
What you’ll do:
- Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives
- Support training of team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products
- Inspire, motivate and empower team members to deliver an exceptional customer experience that is in line with the Rhone mission, vision and values
- Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
- Deliver results while putting the customer first and applying an omni-channel mindset
- Address customer feedback and concerns striving to satisfy customer needs
- Partner with Store Manager on strategies for achieving store performance targets
- Partner with Store Manager on scheduling and payroll usage
- Exemplify and uphold presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
- Exemplify and uphold a neat and organized stockroom in accordance with Rhone’s organizational standards
- Exemplify and uphold operational standards including shipping and receiving in accordance with Company standards
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Open and close the store in accordance with the opening and closing checklists.
- Support diversity, encourage dialogue, and welcome diverse points of view
What you’ll bring:
- Proven experience in leadership and team development
- 3+ years of retail leadership experience or equivalent consumer facing experience
- Strong interpersonal communication and customer service skills
- Strong organizational, time management and multitasking skills
- A positive attitude and an upbeat personality
- The ability to utilize technology effectively and engage with customers and your team to meet goals
- The willingness to learn, be open to feedback and takes action as required
- Ability to learn procedural knowledge acquired through on-the-job training
- Ability to handle customer interactions and potential issues/concerns courteously and professionally
- Ability and desire to work in a tight-knit team environment
Job Requirements:
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Available to work up to 40 hours/5 days a week
- Must adhere to scheduled shifts with punctuality
- Ability to lift 25 pounds
- Comfortable climbing ladders, moving around regularly, and standing for extended periods
- Must be legally authorized to work in the United States
- Must be 18 years of age or older
What you’ll get:
- Company Health Benefits
- Generous clothing discount and quarterly clothing allowance
- Paid Time Off plan
- Bonus Incentive Program
- 7 Company Holidays annually
- 401(k) plan with Company matching
Other details:
- Primary location: Chicago, IL
- Reports to: Store Manager
- The pay range for this position is $26 - $33 per hour
Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
ASSISTANT STORE MANAGER - COMPUTER SERVICES
Posted today
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Job Description
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Salary range of $55,000 - 80,000 + Bonus
Click here to view our job video
MAJOR RESPONSIBILITIES:
- Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
- Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service repair shop
- Maintain fiscal and operational controls including planning and managing departmental budget (Service Department P&L)
- Through Service Department leadership, ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
- Ensure customers are served promptly and courteously and that customer satisfaction standards are met
- Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions
- Ensure associates maintain appropriate technical certifications (CompTIA A+ and Apple Certification) to enable proper service of products
- Participate in and lead open and close procedures, to include freight flow and merchandise processing as well as tracking of company assets through inventory control
- Serve as manager-in-charge during absence of General Manager or other store managers
- Ensure the execution of ad set and visual merchandising standards
- Manage staffing, orientation and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
- Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
- Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
- Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
- A college degree is preferred
- Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a productivity-based computer or technology service and repair environment
- Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and technical customer service
- Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
- Ability to execute corporate initiatives and analyze the competition
- Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
- Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidays
- Experience within the consumer electronics industry is strongly preferred, with direct accountability for achieving P&L and customer satisfaction targets
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with company match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.