Production Support Tech

77246 Houston, Texas Porter Cares, Inc.

Posted 23 days ago

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Job Description

Join the growing Porter Team as Production Support Engineer!

The Ideal Porter Team Member

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our customers. New Team Member will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission driven organization. Now is the time to seize the moment for consumer-centered digital health experiences and join our team.

Your Impact at Porter

The Production Support Engineer will be responsible for triaging and resolving application issues, configurations, and bugs across various platforms, including Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities:

Monitor and maintain the health of applications and systems.

Triage and resolve application issues, configurations, and bugs in a timely manner.

Collaborate with development and operations teams to identify root causes and implement fixes.

Manage and support integrations between Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.

Perform regular system maintenance and updates to ensure optimal performance.

Document incidents, resolutions, and processes for future reference.

Provide technical support and guidance to end-users and stakeholders.

Participate in on-call rotations to ensure 24/7 support coverage.

What You'll Need to Make Your Impact
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Proven experience in a production support or similar role.
    • Strong knowledge of Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.
    • Knowledge of SQL and Python
    • Excellent troubleshooting and problem-solving skills.
    • Familiarity with monitoring tools and incident management processes.
    • Strong communication skills and ability to work effectively in a team environment.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Relevant certifications (e.g., Salesforce Administrator, AWS Certified Solutions Architect) are a plus.
    • Experience in Healthcare and Healthcare data is a plus


$80,000 - $86,000 a year

Benefits of Working with Porter:

• Remote work environment

• Medical, dental and vision benefits within 30 days of hire

• Paid vacation and holidays

• A fun team and special culture

• Equipment Provided
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Operations Production Support Specialist

77007 Houston, Texas PNC

Posted 4 days ago

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Job Description

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Production Support Specialist within PNC's Investment Operations organization, you may be based remotely in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Houston, TX, or Salt Lake City, UT.
This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
**Job Description**
+ Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
+ Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management.
+ Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
+ Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
+ Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
**Competencies**
Accuracy and Attention to Detail, Business Process Design, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
**Work Experience**
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $45,000.00 - $105,300.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
**Application Window**
Generally, this opening is expected to be posted for two business days from 08/21/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Data Analyst (Production Support)-P&C (Property and casualty insurance) - Hybrid

77246 Houston, Texas The Dignify Solutions LLC

Posted 23 days ago

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Job Description

Locations : Boston, MA; Charlotte, NC; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Fargo, ND; Florham Park, NJ; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS - Hybrid
  • Proven 5+ years' experience of data analysis within an enterprise data warehouse.
  • Possess 2 years of Policy & Claims Insurance subject-matter expertise.
  • Candidate has advanced level SQL knowledge.
  • Possess optimal knowledge for concepts and frameworks for Data Warehousing, ETL, and BI Architectures.
  • Candidate is capable of creating and tuning Semantic layer Reporting Views.
  • Able to facilitate data discovery sessions, which will include an audience of business subject-matter experts.
  • Proven knowledge of RDBMS platforms (e.g., SQL Server, DB2), with experience in generating DDL.
  • Possess knowledge of Guidewire Policy Center, Guidewire Claims Center, SAP FS-RI & SAP FS-CD applications with their data is considered a plus.
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