329 At&t jobs in Las Vegas

Our client, a rapidly expanding tech services company, is looking for a dedicated and skilled Technical Support Specialist to serve clients in **Las Vegas, Nevada, US**. This role is critical to ensuring our clients receive prompt and effective assistance for their technical issues. You will be the first point of contact for customers seeking support, providing comprehensive troubleshooting and resolution for hardware, software, and network problems. Key responsibilities include diagnosing and resolving technical hardware and software issues, asking targeted questions to ascertain the nature of the problem, and guiding users through problem-solving processes. You will also document all interactions and resolutions in our CRM system, escalate unresolved issues to appropriate internal teams, and maintain a high level of customer satisfaction through clear communication and efficient problem-solving. The ideal candidate will have excellent interpersonal skills, a patient demeanor, and a strong technical aptitude. Experience with remote diagnostic tools, ticketing systems, and a broad range of operating systems and applications is essential. You should be able to explain technical concepts to non-technical users clearly and concisely. This is an excellent opportunity to join a supportive team and contribute to a company that values its customers. A relevant associate's degree or equivalent experience in IT support or a related field, coupled with at least 2-3 years of experience in a customer-facing technical support role, is required.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
The objective of this role is to provide support to customers who are using Cengage digital solutions in an educational environment. This is primarily a work from home position.
**What you'll do here:**
+ Provide live and non-live support for a variety of digital solutions we offer.
+ Use administrative tools to assist in the analysis of technical issues reported by customers.
+ Troubleshoot and resolve customer-reported issues related to the system requirements of Cengage's digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc.
+ Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group.
+ Identify customer feature requests and communicate upwards appropriately.
+ Fully and accurately detail customer interactions using a ticketing system.
+ Provide clear and accurate written and verbal directions to customers and partners.
**Benefits**
+ Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year.
+ 401K with employer matched contributions.
+ Healthcare (medical, dental, and vision) coverage starting day one.
+ A work from home position where the necessary job assets are provided by the company.
**Skills you'll need here:**
**Required**
+ High school graduate
+ Ability to work optimally both independently and in a team environment.
+ An organized self-starter with a high attention to detail.
+ Knowledge of Microsoft operating systems and Office suite is required; solid understanding of Apple operating systems is highly preferred.
+ Understanding of major browsers and mobile devices.
+ Analytical and critical thinking skills to effectively troubleshoot sophisticated computer-related problems.
+ Proficiency in keyboarding.
+ Continually maintain the technical and product knowledge vital to perform the job effectively.
+ A quiet, dedicated workspace with a diligent, high-speed internet connection.
**Preferred**
+ Technical degree or certification(s)
+ Technical support experience
+ Networking knowledge is a plus
+ Call center experience
**Competencies**
+ Punctuality and ability to maintain a record of outstanding attendance.
+ Willingness to accept change.
+ Ability to make a personal connection when interacting with customers.
+ Apply critical thinking to problem solving, especially when detailed processes don't apply to a particular problem.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$17.00 - $22.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Our client is looking for a highly experienced Senior Technical Support Engineer to join their bustling team in Las Vegas, Nevada. This critical role involves providing advanced technical assistance and resolution for complex customer issues related to our client's cutting-edge software and hardware products. You will be a key point of contact for escalated technical challenges, working closely with development and product management teams to identify root causes and implement solutions. Responsibilities include in-depth troubleshooting of software bugs, hardware malfunctions, and integration problems; developing and maintaining technical documentation and knowledge bases; and mentoring junior support staff. The ideal candidate will possess exceptional analytical and problem-solving skills, a deep understanding of enterprise-level IT environments, and a proven ability to communicate technical information clearly and effectively to both technical and non-technical audiences. Experience with scripting languages (e.g., Python, Bash) for automation of support tasks is a significant advantage. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, with advanced certifications being a strong plus. A minimum of 7 years of experience in technical support or a related IT role is essential. Knowledge of networking protocols, operating systems (Windows, Linux, macOS), and cloud platforms is mandatory. This is a challenging and rewarding opportunity to contribute to customer success and product improvement within a dynamic technology company, based in **Las Vegas, Nevada, US**.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated, fully remote support team. This role is critical in providing advanced technical assistance and problem resolution for our diverse client base. You will be responsible for handling complex support inquiries, troubleshooting software and hardware issues, and guiding users through intricate technical challenges via phone, email, and chat. The ideal candidate possesses extensive knowledge of operating systems, network protocols, and common software applications, along with a strong aptitude for diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills are paramount, as you will be interacting with users of varying technical expertise, ensuring a positive and efficient support experience. This position demands a proactive approach to identifying recurring issues, contributing to knowledge base articles, and collaborating with engineering teams to implement long-term solutions. As a fully remote role, you will have the flexibility to work from any location within the US, supported by cutting-edge remote support tools and a culture that champions effective virtual collaboration. Our client is committed to providing a supportive and engaging remote work environment, with opportunities for professional development and career advancement. Contribute your expertise to our mission of delivering outstanding technical support and ensuring our clients' success. This role is based in Las Vegas, Nevada, US but is performed entirely remotely.

Our client, a fast-paced technology firm, is seeking a highly skilled Senior Technical Support Engineer to join their dynamic team in Las Vegas, Nevada, US . This role offers a hybrid work arrangement, combining remote flexibility with essential in-office collaboration. As a Senior Technical Support Engineer, you will be the primary point of contact for complex technical issues, providing advanced troubleshooting and resolution for our client's cutting-edge software and hardware products. You will be responsible for diagnosing, documenting, and resolving intricate technical problems for enterprise-level clients, ensuring minimal disruption to their operations. Key duties include analyzing system logs, reproducing issues, escalating unresolved problems to engineering teams, and documenting solutions in our knowledge base. You will also play a crucial role in training and mentoring junior support staff, contributing to the continuous improvement of support processes and tools. Proactive identification of recurring issues and the development of preventative measures will be a significant aspect of this role. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support, with a strong focus on complex problem-solving and customer-facing roles. Expertise in networking protocols, operating systems (Windows, Linux), database management, and scripting (e.g., SQL, Python) is essential. Excellent communication, analytical, and interpersonal skills are required to effectively interact with clients and internal teams. Familiarity with ITIL best practices and ticketing systems (e.g., Zendesk, ServiceNow) is a must. This is an excellent opportunity for a seasoned support professional to advance their career, tackle challenging technical problems, and contribute to the success of a growing technology company.

Responsibilities:

• Provide advanced technical support and troubleshooting for software and hardware products.
• Diagnose, resolve, and document complex customer issues.
• Escalate unresolved issues to appropriate engineering teams with detailed information.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor and guide junior support engineers.
• Identify trends in customer issues and recommend product improvements.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Participate in on-call rotations for urgent issue resolution.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related technical field.
• 5+ years of experience in technical support or a similar role.
• Strong understanding of operating systems, networking, and databases.
• Proficiency in troubleshooting complex technical problems.
• Excellent written and verbal communication skills.
• Experience with ticketing systems and ITIL frameworks.
• Ability to work effectively in a hybrid team environment.

Our client is seeking a highly skilled Senior Technical Support Specialist to join their on-site team in **Las Vegas, Nevada, US**. This role is crucial for providing advanced technical assistance and resolving complex issues for our diverse customer base. You will be the escalation point for challenging technical problems, requiring in-depth knowledge of our products and systems. Responsibilities include diagnosing and troubleshooting hardware, software, and network issues, providing clear and concise solutions to customers, and documenting all support interactions accurately. You will also contribute to the knowledge base by creating and updating technical articles, FAQs, and troubleshooting guides. Collaborating with engineering and product development teams to identify root causes of recurring issues and provide feedback for product improvements is a key aspect of this position. The ideal candidate will have a strong background in IT support, with expertise in operating systems, network protocols, and common business applications. Excellent problem-solving skills, patience, and a customer-centric approach are essential. You should be adept at explaining technical concepts to non-technical users and possess strong communication and interpersonal skills. Experience with CRM systems and ticketing software is a must. This is an excellent opportunity for a dedicated professional to grow their career in a dynamic and supportive environment, ensuring exceptional customer satisfaction through expert technical support.

Our client is searching for a skilled and experienced Senior Technical Support Specialist to join their fully remote team. In this role, you will provide advanced technical assistance and problem resolution to our client's diverse customer base. You will act as a technical expert, handling escalated issues and contributing to the improvement of support processes and documentation. This position requires a deep understanding of technology and a passion for delivering exceptional customer service in a remote setting. Responsibilities include:

• Responding to and resolving complex technical support requests from customers via phone, email, and chat.
• Troubleshooting and diagnosing hardware, software, and network issues across various platforms.
• Escalating unresolved issues to appropriate engineering or development teams, providing detailed documentation and analysis.
• Developing and maintaining comprehensive technical documentation, FAQs, and knowledge base articles.
• Identifying trends in support requests and proactively recommending solutions or product enhancements.
• Training and mentoring junior support staff on technical troubleshooting and best practices.
• Contributing to the continuous improvement of support tools and workflows.
• Providing feedback to the product development team on user experience and potential improvements.
• Ensuring customer satisfaction by delivering timely, accurate, and effective solutions.
• Participating in on-call rotations as needed to provide 24/7 support coverage.

A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. A minimum of 5 years of experience in technical support or IT helpdesk roles, with a strong background in troubleshooting complex technical issues, is essential. Proven expertise in diagnosing and resolving issues related to operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications is necessary. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is expected. Excellent analytical, problem-solving, and communication skills are critical for success in this remote role. The ability to work independently and manage time effectively in a home office environment is paramount.

Our client seeks an experienced Lead Technical Support Engineer to spearhead their customer support operations in Las Vegas, Nevada, US . This pivotal role involves providing Tier 3 technical support, mentoring junior support staff, and contributing to the improvement of support processes and tools. You will be the primary point of contact for complex technical issues, working closely with engineering and product teams to resolve them efficiently. The ideal candidate possesses a deep understanding of software/hardware troubleshooting, excellent problem-solving skills, and a passion for delivering exceptional customer experiences.

Key responsibilities include:

• Diagnosing and resolving advanced technical issues reported by customers across various platforms.
• Providing clear, concise, and timely technical guidance and solutions to customers and support staff.
• Documenting technical solutions, troubleshooting guides, and knowledge base articles.
• Mentoring and training junior support engineers, fostering skill development and knowledge sharing.
• Escalating complex issues to engineering and product teams, collaborating on solutions.
• Identifying trends in support requests and recommending product enhancements or process improvements.
• Monitoring support ticket queues and ensuring service level agreements (SLAs) are met.
• Contributing to the development and maintenance of support tools and systems.
• Participating in on-call rotation for critical issue resolution.
• Maintaining a high level of customer satisfaction through proactive communication and effective problem-solving.

We are looking for candidates with a Bachelor's degree in Computer Science, IT, or a related field, and at least 6 years of experience in technical support or a similar role. Proven experience in a lead or supervisory capacity is required. Expertise in troubleshooting complex software and hardware issues, network protocols, and operating systems is essential. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is a must. Excellent communication, interpersonal, and analytical skills are critical. Experience in scripting languages (e.g., Python, Bash) for automation is a plus. If you are a problem-solver driven by customer success and eager to lead a talented support team, this opportunity is for you.

Our client is looking for an experienced and proactive Technical Support Team Lead to oversee their customer service operations in Las Vegas, Nevada, US . This leadership position requires a blend of technical expertise, exceptional customer service skills, and strong people management capabilities. You will be responsible for guiding a team of support specialists, ensuring timely and effective resolution of customer technical issues, and fostering a culture of excellence in customer support. The role involves developing and implementing support strategies, training new team members, monitoring team performance, and acting as an escalation point for complex customer inquiries. You will also be instrumental in identifying recurring issues and collaborating with product development teams to implement lasting solutions, thereby improving the overall customer experience.

Key responsibilities include:

• Leading, mentoring, and managing a team of technical support representatives.
• Setting performance goals and conducting regular performance reviews.
• Developing and maintaining standard operating procedures for technical support.
• Ensuring high levels of customer satisfaction through effective issue resolution.
• Handling escalated customer issues and complex technical problems.
• Analyzing support tickets and customer feedback to identify trends and areas for improvement.
• Collaborating with engineering and product teams to relay customer feedback and suggest product enhancements.
• Creating and updating knowledge base articles and troubleshooting guides.
• Recruiting, onboarding, and training new support staff.
• Reporting on team performance metrics to senior management.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of IT systems, hardware, software, and common troubleshooting techniques is essential. Excellent communication, problem-solving, and conflict-resolution skills are critical for this role. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is a must.