1,076 Authentication jobs in the United States

**Job Description:**
**Authentication Services Leader - Cybersecurity Identity & Access Management**
**Collaborate with Innovative 3Mers Around the World**
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
**This position provides an opportunity to transition from other private, public, government, or military experience into a leadership role at 3M.**
**The Impact You'll Make in this Role**
As the Authentication Services Leader within our Cybersecurity Identity & Access Management (IAM) team, you will be responsible for shaping and executing the strategic vision for authentication services across the enterprise. You will lead a team of IAM professionals, drive innovation in authentication technologies, and ensure secure, scalable, and compliant access to systems and applications. In this role, you will:
+ **Lead and develop a high-performing IAM team** , fostering a culture of innovation, accountability, and continuous improvement.
+ **Define and execute the strategic roadmap** for authentication services, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Active Directory architecture.
+ **Serve as a technical authority** on authentication technologies, with deep expertise in Microsoft's Identity stack, including:
+ **Microsoft Entra ID (formerly Azure AD)** : tenant configuration, hybrid identity, conditional access, identity protection, and seamless SSO.
+ **Active Directory (AD)** : expert-level design, architecture, optimization, group policy management, replication, and domain controller operations.
+ **Microsoft Entra ID Governance** : access reviews, entitlement management, lifecycle workflows, and privileged identity management (PIM).
+ **Microsoft Entra External ID** : B2B and B2C federation and external user collaboration.
+ **Provide expert-level guidance on directory services** , including Active Directory, LDAP, and ADFS, ensuring secure and efficient identity resolution and authentication.
+ **Drive adoption of modern federation and authentication protocols** , including SAML, OAuth, and OIDC, across internal and external platforms.
+ **Collaborate with senior leadership and cross-functional teams** to integrate IAM strategies with enterprise architecture, cloud transformation, and Zero Trust initiatives.
+ **Ensure compliance with regulatory frameworks** (SOX, HIPAA, PCI-DSS, ISO 27001) through effective access controls and audit practices.
+ **Evaluate emerging technologies and trends** , recommending enhancements to authentication infrastructure and user experience.
+ **Mentor and coach team members** , promoting technical excellence and career growth.
+ **Manage vendor relationships and contracts** related to IAM platforms and services.
**Your Skills and Expertise**
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
+ High School Diploma (verified and completed prior to start) and 8 years of experience in Information Technology, Computer Science, IAM Engineering, or Information Security in a private, public, government, or military environment.
OR
+ Bachelor's degree or higher (verified and completed prior to start) and Six (6) years of experience in Information Technology, Computer Science, IAM Engineering, or Information Security, in a private, public, government, or military environment.
AND
+ Three (3) years of experience in a leadership or managerial role
Additional qualifications that could help you succeed even further in this role include:
+ Expert-level experience in Active Directory design, architecture, and optimization
+ Deep expertise in Microsoft Identity technologies including Entra ID, Active Directory, LDAP, and ADFS
+ Strong understanding of federation protocols such as SAML, OAuth, and OIDC
+ Relevant certifications (e.g., CISSP, CISM, Microsoft Certified: Identity and Access Administrator Associate)
+ Strong understanding of cloud identity management (AWS, Azure, GCP)
+ Experience implementing Zero Trust architectures
+ Proficiency in scripting and automation (PowerShell, Python, SQL)
+ Familiarity with CIAM, PKI, and certificate management
+ Strong communication, stakeholder engagement, and project management skills
+ Ability to translate complex technical concepts into strategic business outcomes
**Work Location**
+ **On-site in Maplewood, MN, or Austin, TX office at least 4 days per week**
+ **Travel** : May include up to 15% domestic/international
**Relocation Assistance** : Is not authorized
**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**
**Supporting Your Well-being**
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
**Chat with Max**
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $164,612 - $201,193, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: Faith Posting Date Range 08/19/2025 To 09/18/2025 Or until filled
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Pay & Benefits Overview: does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.**
**3M Global Terms of Use and Privacy Statement**
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here ( , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Role Value Proposition:
MetLife is a leader in providing insurance and protection products to Workforces around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies and agile development practices.
We are looking for a Director of Workforce Identity & Access Management (IAM) Authentication Services to lead a team of talented and enthusiastic engineers who are responsible for the reliability, performance, and security of our Workforce identity authentication platforms. Additional tasks include the introduction of new security patterns and features, as well as the migration of apps to new identity target platforms in partnership with our identity SRE team.
As Director of IAM Workforce Authentication Technology and the product owner, you will be a critical member of Identity and Access Technologies embedded in Global Security. You will have the opportunity to drive innovative identity solutions using modern authentication and cloud-based IDP solutions.
Key Responsibilities:
* Manage, mentor, and coach a team of identity engineers, setting clear goals and expectations, providing regular feedback and performance reviews, and facilitating career development and growth
* Establish best practices, standards, and processes for IAM, including monitoring, alerting, logging, testing, automation, and documentation executed by our SRE team
* Create roadmaps aligning Global Security, Line of Business, and application architects on strategic and tactical needs with modern authentication patterns
* Delivers fit-for-purpose, secure, scalable identity platform integrations in an agile framework that evolves with the line of business via collaboration with AD teams, cloud teams, business, and engineering across all levels of the organization
* Domain expert and technical authority within an insurance or Finance organization with demonstrable hands-on skills
* Domain expertise in Application/User Security and Cloud Technologies/Architectures
* Work closely with software engineering, security peer teams, infrastructure, and other enterprise teams in validating and implementing proposed solutions
* As a technical leader, by example, you will mentor your engineers' capabilities to apply modern technology and techniques for enterprise solutions through your hands-on experience
* Consolidate various identity stores and IDP technologies, driving integration and simplification of a diverse identity ecosystem
* Opportunity to assist hands-on with modern IDP solutions for critical projects
* Evangelize and raise the technical bar of the whole identity & access management organization through training, publishing, and mentoring
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in an engineering discipline (Computer Science, Information Technology, Math, or relevant experience)
* 7+ years' experience in Security with strong IAM experience in building and operating enterprise-scale identity solutions.
* 5+ years of experience with security, including hands-on knowledge of SAML 2.0, OAuth, OpenID Connect, SSO, Multi-Factor Authentication, cloud security, etc.
* 3+ years of knowledge with Cloud Computing platforms, with preferred experience in Azure
* Knowledge and hands-on experience with Active Directory, GPOs, Entra ID, Quest Tools
* Demonstrated expertise in security, operational, and resiliency architecture principles
* Excellent verbal and written communication skills with focused attention to detail, as well as demonstrated professionalism and time/task management skills
* Strong analytical skills with demonstrated ability to apply analysis to actionable insights
* Thought leadership
Preferred:
* Agile and DevSecOps experience
* IDaaS, Web Application Management, and API Security experience are necessary
* Demonstrated influencing and negotiating skills
* Demonstrated business acumen, especially in the insurance and financial industries and systems
* IT Experience in enterprise-scale organizations in an engineering or security role
* Knowledge of multiple technological disciplines, or an equivalent combination of education and work experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

Role Value Proposition:
MetLife is a leader in providing insurance and protection products to Workforces around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies and agile development practices.
We are looking for a Director of Workforce Identity & Access Management (IAM) Authentication Services to lead a team of talented and enthusiastic engineers who are responsible for the reliability, performance, and security of our Workforce identity authentication platforms. Additional tasks include the introduction of new security patterns and features, as well as the migration of apps to new identity target platforms in partnership with our identity SRE team.
As Director of IAM Workforce Authentication Technology and the product owner, you will be a critical member of Identity and Access Technologies embedded in Global Security. You will have the opportunity to drive innovative identity solutions using modern authentication and cloud-based IDP solutions.
Key Responsibilities:
* Manage, mentor, and coach a team of identity engineers, setting clear goals and expectations, providing regular feedback and performance reviews, and facilitating career development and growth
* Establish best practices, standards, and processes for IAM, including monitoring, alerting, logging, testing, automation, and documentation executed by our SRE team
* Create roadmaps aligning Global Security, Line of Business, and application architects on strategic and tactical needs with modern authentication patterns
* Delivers fit-for-purpose, secure, scalable identity platform integrations in an agile framework that evolves with the line of business via collaboration with AD teams, cloud teams, business, and engineering across all levels of the organization
* Domain expert and technical authority within an insurance or Finance organization with demonstrable hands-on skills
* Domain expertise in Application/User Security and Cloud Technologies/Architectures
* Work closely with software engineering, security peer teams, infrastructure, and other enterprise teams in validating and implementing proposed solutions
* As a technical leader, by example, you will mentor your engineers' capabilities to apply modern technology and techniques for enterprise solutions through your hands-on experience
* Consolidate various identity stores and IDP technologies, driving integration and simplification of a diverse identity ecosystem
* Opportunity to assist hands-on with modern IDP solutions for critical projects
* Evangelize and raise the technical bar of the whole identity & access management organization through training, publishing, and mentoring
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in an engineering discipline (Computer Science, Information Technology, Math, or relevant experience)
* 7+ years' experience in Security with strong IAM experience in building and operating enterprise-scale identity solutions.
* 5+ years of experience with security, including hands-on knowledge of SAML 2.0, OAuth, OpenID Connect, SSO, Multi-Factor Authentication, cloud security, etc.
* 3+ years of knowledge with Cloud Computing platforms, with preferred experience in Azure
* Knowledge and hands-on experience with Active Directory, GPOs, Entra ID, Quest Tools
* Demonstrated expertise in security, operational, and resiliency architecture principles
* Excellent verbal and written communication skills with focused attention to detail, as well as demonstrated professionalism and time/task management skills
* Strong analytical skills with demonstrated ability to apply analysis to actionable insights
* Thought leadership
Preferred:
* Agile and DevSecOps experience
* IDaaS, Web Application Management, and API Security experience are necessary
* Demonstrated influencing and negotiating skills
* Demonstrated business acumen, especially in the insurance and financial industries and systems
* IT Experience in enterprise-scale organizations in an engineering or security role
* Knowledge of multiple technological disciplines, or an equivalent combination of education and work experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

Role Value Proposition:
MetLife is a leader in providing insurance and protection products to Workforces around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies and agile development practices.
We are looking for a Director of Workforce Identity & Access Management (IAM) Authentication Services to lead a team of talented and enthusiastic engineers who are responsible for the reliability, performance, and security of our Workforce identity authentication platforms. Additional tasks include the introduction of new security patterns and features, as well as the migration of apps to new identity target platforms in partnership with our identity SRE team.
As Director of IAM Workforce Authentication Technology and the product owner, you will be a critical member of Identity and Access Technologies embedded in Global Security. You will have the opportunity to drive innovative identity solutions using modern authentication and cloud-based IDP solutions.
Key Responsibilities:
* Manage, mentor, and coach a team of identity engineers, setting clear goals and expectations, providing regular feedback and performance reviews, and facilitating career development and growth
* Establish best practices, standards, and processes for IAM, including monitoring, alerting, logging, testing, automation, and documentation executed by our SRE team
* Create roadmaps aligning Global Security, Line of Business, and application architects on strategic and tactical needs with modern authentication patterns
* Delivers fit-for-purpose, secure, scalable identity platform integrations in an agile framework that evolves with the line of business via collaboration with AD teams, cloud teams, business, and engineering across all levels of the organization
* Domain expert and technical authority within an insurance or Finance organization with demonstrable hands-on skills
* Domain expertise in Application/User Security and Cloud Technologies/Architectures
* Work closely with software engineering, security peer teams, infrastructure, and other enterprise teams in validating and implementing proposed solutions
* As a technical leader, by example, you will mentor your engineers' capabilities to apply modern technology and techniques for enterprise solutions through your hands-on experience
* Consolidate various identity stores and IDP technologies, driving integration and simplification of a diverse identity ecosystem
* Opportunity to assist hands-on with modern IDP solutions for critical projects
* Evangelize and raise the technical bar of the whole identity & access management organization through training, publishing, and mentoring
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in an engineering discipline (Computer Science, Information Technology, Math, or relevant experience)
* 7+ years' experience in Security with strong IAM experience in building and operating enterprise-scale identity solutions.
* 5+ years of experience with security, including hands-on knowledge of SAML 2.0, OAuth, OpenID Connect, SSO, Multi-Factor Authentication, cloud security, etc.
* 3+ years of knowledge with Cloud Computing platforms, with preferred experience in Azure
* Knowledge and hands-on experience with Active Directory, GPOs, Entra ID, Quest Tools
* Demonstrated expertise in security, operational, and resiliency architecture principles
* Excellent verbal and written communication skills with focused attention to detail, as well as demonstrated professionalism and time/task management skills
* Strong analytical skills with demonstrated ability to apply analysis to actionable insights
* Thought leadership
Preferred:
* Agile and DevSecOps experience
* IDaaS, Web Application Management, and API Security experience are necessary
* Demonstrated influencing and negotiating skills
* Demonstrated business acumen, especially in the insurance and financial industries and systems
* IT Experience in enterprise-scale organizations in an engineering or security role
* Knowledge of multiple technological disciplines, or an equivalent combination of education and work experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

Role Value Proposition:
MetLife is a leader in providing insurance and protection products to Workforces around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies and agile development practices.
We are looking for a Director of Workforce Identity & Access Management (IAM) Authentication Services to lead a team of talented and enthusiastic engineers who are responsible for the reliability, performance, and security of our Workforce identity authentication platforms. Additional tasks include the introduction of new security patterns and features, as well as the migration of apps to new identity target platforms in partnership with our identity SRE team.
As Director of IAM Workforce Authentication Technology and the product owner, you will be a critical member of Identity and Access Technologies embedded in Global Security. You will have the opportunity to drive innovative identity solutions using modern authentication and cloud-based IDP solutions.
Key Responsibilities:
* Manage, mentor, and coach a team of identity engineers, setting clear goals and expectations, providing regular feedback and performance reviews, and facilitating career development and growth
* Establish best practices, standards, and processes for IAM, including monitoring, alerting, logging, testing, automation, and documentation executed by our SRE team
* Create roadmaps aligning Global Security, Line of Business, and application architects on strategic and tactical needs with modern authentication patterns
* Delivers fit-for-purpose, secure, scalable identity platform integrations in an agile framework that evolves with the line of business via collaboration with AD teams, cloud teams, business, and engineering across all levels of the organization
* Domain expert and technical authority within an insurance or Finance organization with demonstrable hands-on skills
* Domain expertise in Application/User Security and Cloud Technologies/Architectures
* Work closely with software engineering, security peer teams, infrastructure, and other enterprise teams in validating and implementing proposed solutions
* As a technical leader, by example, you will mentor your engineers' capabilities to apply modern technology and techniques for enterprise solutions through your hands-on experience
* Consolidate various identity stores and IDP technologies, driving integration and simplification of a diverse identity ecosystem
* Opportunity to assist hands-on with modern IDP solutions for critical projects
* Evangelize and raise the technical bar of the whole identity & access management organization through training, publishing, and mentoring
Essential Business Experience and Technical Skills:
Required:
* Bachelor's degree in an engineering discipline (Computer Science, Information Technology, Math, or relevant experience)
* 7+ years' experience in Security with strong IAM experience in building and operating enterprise-scale identity solutions.
* 5+ years of experience with security, including hands-on knowledge of SAML 2.0, OAuth, OpenID Connect, SSO, Multi-Factor Authentication, cloud security, etc.
* 3+ years of knowledge with Cloud Computing platforms, with preferred experience in Azure
* Knowledge and hands-on experience with Active Directory, GPOs, Entra ID, Quest Tools
* Demonstrated expertise in security, operational, and resiliency architecture principles
* Excellent verbal and written communication skills with focused attention to detail, as well as demonstrated professionalism and time/task management skills
* Strong analytical skills with demonstrated ability to apply analysis to actionable insights
* Thought leadership
Preferred:
* Agile and DevSecOps experience
* IDaaS, Web Application Management, and API Security experience are necessary
* Demonstrated influencing and negotiating skills
* Demonstrated business acumen, especially in the insurance and financial industries and systems
* IT Experience in enterprise-scale organizations in an engineering or security role
* Knowledge of multiple technological disciplines, or an equivalent combination of education and work experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can succeed.
This role will be based in Mountain View, CA. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities
+ You will manage the performance and career development of a small team of engineers, and own significant parts of LinkedIn products that require design, architecture, and coding.
+ You will participate with senior management in developing a long-term technology roadmap. You will be a role model and professional coach for engineers with a strong bias for action and focus on craftsmanship.
+ You will work with peers across teams to support and leverage a shared technical stack. You will manage teams to scale distributed applications, make architectural trade-offs applying synchronous and asynchronous design patterns, review code, and deliver with speediness and quality.
+ You will develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7.
+ You will produce high-quality software that is unit tested, code reviewed and checked in regularly for continuous integration.
Basic Qualifications
+ BA/BS Degree in Computer Science or related technical discipline, or equivalent practical experience.
+ 1+ year(s) of management experience or 1+ year(s) of staff level engineering experience with management training.
+ 5+ years of industry experience in software design, development, and large-scale software engineering.
+ Experience programming in object-oriented and/or functional programming languages (like Java/Python/C/C++/Scala/etc.).
Preferred Qualifications
+ MS or PhD in Computer Science or related technical discipline.
+ 2+ years of hands-on software engineering/technical management and people management experience.
+ 7+ years industry experience in software design, development, and algorithm related solutions.
+ 5+ years programming experience in languages such as Java, C/C++, C#, Python, Go, etc.
+ Experience in the design and development of performant, highly available, scalable web applications.
+ Understanding of common performance patterns and anti-patterns in distributed systems.
+ Successful track record of managing small teams of engineers to deliver multiple projects on time and with quality.
+ Active involvement in the creation and execution of technical strategies and roadmaps.
+ Hire and retain world-class engineers by providing career growth, mentoring, and high impact projects, while taking intelligent risks to improve the way work is done
Suggested Skills
+ Technical Leadership
+ Communication
+ Software Design
+ Cross-organizational collaboration
You will Benefit from our Culture
We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.
LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $152,000 - $248,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: Opportunity Statement**
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
+ Documents in alternate formats or read aloud to you
+ Having interviews in an accessible location
+ Being accompanied by a service dog
+ Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
**San Francisco Fair Chance Ordinance **
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
**Pay Transparency Policy Statement **
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Business Integration**
+ Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement**
+ Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
+ Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
+ Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
+ Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
+ Translates feedback and creates processes and workflows for case resolution.
**Readiness**
+ Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution**
+ Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
+ Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
+ Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
+ Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required/minimum qualifications**
+ Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
+ OR 5+ years of technical support, technical consulting experience, or information technology experience
+ OR equivalent experience.
**Other requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid-passport.
**Additional or preferred qualifications**
+ 3+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations AND knowledge/education in Azure Active Directory, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc), Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, Cloud User Management and configuration.
+ 3+ years of experience in designing, implementing and supporting solutions in a complex enterprise environment.
+ 3+ years of technical background, enterprise experience, and knowledge in one or more of the following technologies: Authentication and Authorization Management, Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc), Identity Management, Federation, Security Management, MFA.
+ Availability to work on weekends or late shifts as needed.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $85,100 - $69,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 112,000 - 185,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October 20, 2025.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .