4004 Banking jobs in Ohio

• Answer inbound calls from business customers regarding the online banking platform.
• Guide users through platform navigation, account setup, and feature utilization.
• Troubleshoot basic technical issues such as login problems, password resets, browser compatibility, and general functionality.
• Adhere to all security policies and privacy regulations when handling customer data.
• Collaborate with team members and supervisors to improve processes and customer experiences.
• Provide feedback to the client and internal teams on common issues and areas for platform improvement.

• Excellent communication and interpersonal skills (written and verbal)
• Strong technical aptitude and proficiency in troubleshooting computer software and web-based applications
• Prior experience in customer service or technical support, preferably within banking or financial services
• Ability to empathize with customers and provide clear, patient guidance
• Excellent organizational and time management abilities
• Ability to work independently and collaboratively in a fast-paced environment
• High school diploma or equivalent

• Experience in banking or financial services
• Familiarity with online banking platforms and related security features
• Bilingual proficiency (English/Spanish or other relevant languages)

• Process daily wires, ACHs, and intrabank transfers for Housing, Senior Living, and Parent divisions, exercising prudence and discretion on all such financial transactions. Ensure adherence to fraud mitigation policies and procedures to protect company assets.
• Process biweekly Housing payroll files and reports, working with corporate Treasurer and business line leadership as necessary to ensure payroll account is funded by the prescribed deadline.
• Monitor Treasury email; handle banking issues and research requests within 24 hours, demonstrating the ability to independently resolve issues through sound judgement, initiative and strong critical thinking skills.
• Assist in creating and maintaining positive, productive bank relationships through interactions with banking officers and executives, adapting style and approach to be effective in different situations with different people.
• Participate in Treasury related projects, often involving systems and technology, including research, testing, implementation and creating documentation.
• Identify continuous improvement opportunities and implement improvements.
• Assist with training Central Office and field staff on new processes and procedures as needed.
• Provide support, guidance, and training to the Treasury Administrative Assistant and assist with training / cross-training other Treasury team members as needed.
• Work with Treasury Supervisor/Treasury Manager to coordinate and maintain Treasury policies and procedures, ensuring effective internal controls are in place. Update documents on the PPG and M-files as needed, reviewing annually.
• Open/close and maintain over 1,600 bank accounts across all divisions of National Church Residences, maintaining all banking documentation in an orderly fashion in M-files.
• Coordinate on- and off-boarding activities related to acquisitions, divestitures, refinances and new or terminated management contracts process, including but not limited to opening and closing bank accounts, communicating with the Development team and field leadership, and maintaining proper documentation in M-files.
• Act as subject matter expert for the Cash Transfer System, developing a thorough understanding of its functions and how to troubleshoot issues; assist in testing upgrades and enhancements with N^^ Applications Development team.
• Coordinate quarterly review of all bank portal access across Housing, Senior Living, and Parent divisions to ensure proper controls and separation of duty are maintained.
• Interact with individuals at all levels, both internally and externally. Periodically meet with banking partners.
• Complete monthly bank fee and interest GL imports for Accounting.
• Maintain a working knowledge of the Yardi AP/GL and Workday systems and how they interface with Treasury.
• Process New Jersey security deposit move ins and move outs, assisting field staff as needed, and complete annual audit of resident sub accounts.

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

Experience: 8 yrs working for Banking domain - Preferably Capital markets

Role Description: To visualize the preprocessing required and work on deriving I/O mapping for the transformational process.

As an experienced BA working for our leading client, you serve as member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Depending on the team that you join, you could be designing features that give our customers and clients more control over how they bank with the client, strategizing on how big data can make client's trading systems quicker, creating the next innovation in payments for merchants, or supporting the integration of client's private and public cloud platforms.

Job Responsibilities:

Identifies hidden problems and patterns in data and uses these insights to drive improvements.

Gathers, analyses, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems

• Coordinator Duties:
  • Planning internal and external events and meetings
  • Team coordination and communication (direct team, dotted line reports, and field communication to the regions where we're operating)
  • Provides information and resolves problems where multiple non-standard solutions are available
  • Project coordination
  • ESL Vendor relationship owner
  • Cross-department coordinator
• Administrative Support:
  • Answers the telephone, prepares, edits and composes correspondence
  • Gathers data and prepares and/or consolidates reports, and organizes / maintains files
  • Handles confidential and sensitive information with strict confidentiality
  • Expense and invoice management
  • Team support as directed, including new hire onboarding
• Additional duties as assigned
  • May complete special projects and perform special tasks such as budgeting and/or variance reporting
  • "Supervising" Giggers on an as-needed basis

• High School Diploma, GED, or equivalent
• Minimum of five (5) years' experience in administrative support role.

• Kanban certifications or willing to gain project management certification upon hiring
• Demonstrated effectiveness in a fast-paced environment and ability to quickly prioritize multiple assignments & duties to meet tight deadlines
• Excellent written and verbal communication skills and the ability to effectively communicate with all levels of management
• Excellent analytical and problem-solving skills with extreme attention to detail
• Strong interpersonal, organizational, planning and time management skills
• Proficiency in Microsoft Office Suite (Word, Access, Excel, Outlook and PowerPoint)
• Visual Design skills

Technical Skills required: (4+ years)
• Spark3
• Python
• Shell Scripting
• Hadoop Cloudera - Hadoop admin , Hadoop Tables/hdfs file processing
• Data and System Architectural experience
• Knowledge with Data Modelling using Erwin Tool.
• Knowledge with Alation or any data mining/reporting tools

Flex Skills: Agile methodology, Jira, GIT Bash, Jenkins, uDeploy, CA7

Required Degrees/Certifications: Minimum Bachelors, Graduate/Masters a plus. Relevant certifications if any

Roles and Responsibilities: Design and implement new applications/maintain existing applications/ Support RTB functions

Title: Digital Support Banking Specialist
Location: Columbus, OH
Duration: Contract to Hire

Our client, a leading digital bank, has an immediate need for Digital Support Banking Specialists.

The Digital Support Specialist will demonstrate excellent decision-making abilities, mitigate risk and
ensure contractual Service Level Agreements are adhered to. This role also serves as part of the
Digital Support Team by fielding all incoming customer phone calls and various forms of digital
communication from clients. This position is responsible for solving customer
issues, performing various account maintenance requests and providing additional support as
necessary to create a seamless one touch resolution for each customer. This role also requires a
high level of dedication to providing excellent customer service both over the phone and through
various digital channels. This position requires schedule flexibility in order to meet the
Company's scheduling demands of a 24/7/365 Contact Center.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
•Efficiently answer inbound calls, secure messages and other communications from digital
bank clients.
•Accurately manage communication for new digital bank customers related to new
account onboarding.
•Solve problems and answer questions; listen to and anticipate clients' needs in order to
completely and accurately resolve their issue on first contact, reporting problems in
systems and identifying client impacting situations proactively
•Utilize numerous programs and systems to investigate, troubleshoot and resolve client
tickets and inquiries.
•Actively participate in testing of bank environments, validation of data and use of
systems to adequately verify new code and enhancements are fully vetted.
•Monitor Digital Bank applications and decision based on structured account onboarding
procedures while adhering to respective regulations and policies.
•Complete all transactions with accuracy and within guidelines, policies or procedures,
exercising discretion and independent judgement.
•Develop oneself professionally by participating in training, engaging in self improvement
initiatives and skill-building activities to enhance product knowledge, systems
knowledge, sales and client relations skills.
•Actively participate in coaching and feedback sessions by setting goals and achieving
results.
•Proactively take advantage of opportunities to become more involved with job training on
processes or procedures through daily job functions.
•Perform all other related duties as required or assigned.

QUALIFICATIONS:
•Associate's Degree or equivalent experience in a related field
•2+ years of relevant experience in the financial industry
•Heavy Call Center experience OR experience working within a Bank or Credit Union in a
customer service role (Bank Teller, etc.)
•Working knowledge of computer hardware and software systems, and diagnostic utilities
•Expert communication and documentation skills, both verbal as well as written
•Strong technical training skills and detail oriented
•Exceptional interpersonal and client engagement skills
•Proven analytical and problem solving abilities
•Ability to prioritize work to meet deadlines
•Maintain flexibility in schedule to allow for occasional travel