69,902 Banking jobs in the United States

Job title- Banking Customer Service
Location- South Jordan, UT
Duration- 12 months
Pay- $22/hr W2

We are seeking Client Support Service Professionals to manage inbound phone inquiries related to brokerage accounts. This includes support for Brokerage Cash Management products, online/mobile platforms, and general financial account questions.

Key Responsibilities:

• Deliver accurate, efficient responses to client inquiries.

• Consistently meet or exceed key performance metrics.

• Maintain a high level of professionalism and commitment to world-class service.

• Adapt quickly in a fast-paced, team-oriented financial services environment.

• Handle multiple tasks and shifting priorities effectively.

Preferred Qualifications (one of the following):

• College degree

• Previous contact center experience

Ideal Candidate:

• Detail-oriented and driven to provide exceptional client service.

• Comfortable with dynamic work environments and rapid change.

• Strong verbal communication and problem-solving skills.

Professional Summary
The Member Contact Center Representative is a dedicated customer service professional committed to fostering strong and lasting relationships with credit union members. This role requires a proactive problem-solver who efficiently responds to member inquiries, processes account maintenance, and offers tailored solutions with a sense of urgency. With a member-first mindset, the representative identifies opportunities to enhance financial well-being by promoting relevant credit union products and services. A successful candidate will thrive in a collaborative environment, demonstrate outstanding communication skills, and maintain up-to-date knowledge of policies, procedures, and industry regulations.
Key Responsibilities
+ Provide exceptional service to members via phone and email, ensuring positive and lasting relationships.
+ Answer general inquiries, assist with account maintenance, and resolve member concerns promptly.
+ Meet and exceed critical performance metrics while delivering high-quality service.
+ Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership.
+ Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction.
+ Identify opportunities to promote additional credit union products, services, and promotions that align with member needs.
+ Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information.
Qualifications
+ Minimum of a high school diploma; some college coursework preferred; degree highly desirable.
+ At least 1+ year of customer service experience in a call center setting.
+ Bilingual in Spanish, preferred.
+ Excellent communication skills-both verbal and written.
+ Ability to work collaboratively and contribute to a cohesive team environment.
+ Member-centric approach with a friendly and professional demeanor.
+ Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable.
+ Strong analytical skills to assess situations and recommend operational improvements.
+ Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues.
Shift Details
+ Monday- Friday, 9am - 6pm with a rotating Saturday
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
Pay and Benefits
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lynnwood,WA.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Are you passionate about delivering exceptional service and building meaningful relationships? As a Member Experience Specialist, you'll be the voice of our credit union-supporting members through phone and email, solving problems with care, and helping them discover products that make their financial lives better.
What You'll Do
+ Be a trusted guide for members-answering questions, resolving issues, and ensuring every interaction ends on a high note.
+ Take ownership of member concerns with empathy, urgency, and follow-through.
+ Spot opportunities to deepen relationships by recommending relevant products and services.
+ Collaborate with your team and leadership to continuously improve the member experience.
+ Stay sharp by keeping up with policies, procedures, and industry regulations.
What You Bring
+ 1+ year of experience in a customer service role.
+ A member-first mindset with excellent communication skills.
+ Confidence using Microsoft Office and navigating online systems.
+ A knack for solving problems creatively while staying within guidelines.
+ The ability to juggle multiple tasks and prioritize with ease.
+ A team spirit and a proactive attitude.
Why You'll Love It Here
+ A supportive, collaborative team that values your voice.
+ Opportunities to grow your career in a mission-driven organization.
+ Training, mentorship, and tools to help you succeed.
+ A culture that celebrates innovation, inclusion, and service.
Ready to make an impact? Apply today and help us build stronger financial futures-one member at a time.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
Pay and Benefits
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lynnwood,WA.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Customer Service Representative in a Video Banking Center within PNC's Customer Care Center organization, you will be based on site in Portage, MI. Variety of shifts available: Monday - Friday 9:30am-6:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 10:30am-7:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 11:30am-8:00pm EST, alternating Saturdays 8:00am-5:00pm EST. As a Customer Service Representative within the Video Banking Center, you will be part of an innovative team that supports PNC's strategic vision by allowing local branch employees to focus on delivering high value sales & service interactions, creating increased revenue generation, and deepening customer share of wallet. The Video Banking team helps to bridge the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations. Video Banking Machines are enhanced ATMs that allow customers to complete branch teller transactions by interacting with a banker via an audio and video connection. The Video Banking Machines are supported by a dedicated Video Banking Team and are available during extended hours, 6 days a week. Job Description * Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. * Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. * Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. * Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. * Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. * To learn more about this and other opportunities on our team Watch this video. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Accuracy and Attention to Detail, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**About this role:**
Wells Fargo is seeking a Business Relationship Support Manager (CSM2) to cover the West Florida Market as part of the Commercial Bank. Learn more about the career areas and business divisions at this role, you will:**
+ Manage the relationship support function for an assigned team or office
+ Manage the end-to-end customer experience including onboarding and extensive problem-solving
+ Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
+ Identify and recommend opportunities for process improvement and risk control development
+ Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
+ Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
+ Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
+ Make decisions and resolve issues for operations of the business relationship team to meet objectives
+ Interpret and develop policies and procedures to implement compliance and to resolve issues
+ Complete required assessments, training, and affirmations in accordance with bank policies and audit requirements, including Business Continuity Planning
+ Collaborate and influence all levels of professionals including experienced managers
+ Lead team to achieve objectives
+ Manage allocation of people and financial resources for Business Relationship Support
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Experience working with Treasury Management products and services
+ Understanding of KYC/Onboarding requirements for business customers.
+ Ability to interact and negotiate with all levels of an organization
+ Strong collaboration skills
+ Strong partnering skills Leadership experience including leading and developing staff
+ Strong negotiation skills
+ Strong change management skills
+ Strong presentation skills
+ Excellent verbal, written, and interpersonal communication skills
**Job expectations:**
+ This position is not eligible for Visa sponsorship
+ This position offers a hybrid work schedule
+ Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
#commercialbanking
**Posting End Date:**
26 Aug 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-469494

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our North Lauderdale, Florida location.**
**Your Responsibilities**
**As a Banking Customer Service Representative,** **your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
+ **High School Diploma or equivalent**
+ **IT/Network certifications/degrees preferred**
+ **18 years of age or older**
+ **Proven call center experience**
+ **Typing 25 WPM**
+ **Proficient in PC operation and navigation**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Customer Service Representative in a Video Banking Center within PNC's Customer Care Center organization, you will be based on site in Portage, MI. Variety of shifts available: Monday - Friday 9:30am-6:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 10:30am-7:00pm EST, alternating Saturdays 8:00am-5:00pm EST. Monday - Friday 11:30am-8:00pm EST, alternating Saturdays 8:00am-5:00pm EST. As a Customer Service Representative within the Video Banking Center, you will be part of an innovative team that supports PNC's strategic vision by allowing local branch employees to focus on delivering high value sales & service interactions, creating increased revenue generation, and deepening customer share of wallet. The Video Banking team helps to bridge the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations. Video Banking Machines are enhanced ATMs that allow customers to complete branch teller transactions by interacting with a banker via an audio and video connection. The Video Banking Machines are supported by a dedicated Video Banking Team and are available during extended hours, 6 days a week. **Job Description** + Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. + Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. + Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. + Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. + Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. + To learn more about this and other opportunities on our team Watch this video ( . **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales **Competencies** Accuracy and Attention to Detail, Customer Experience Management, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy **Work Experience** Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered. **Education** **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Brownsville, TX location.**
**Your Responsibilities**
**As a Banking Customer Service Representative,** **your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
+ **High School Diploma or equivalent**
+ **IT/Network certifications/degrees preferred**
+ **18 years of age or older**
+ **Proven call center experience**
+ **Typing 25 WPM**
+ **Proficient in PC operation and navigation**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Columbia, South Carolina location.**
**Your Responsibilities**
**As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
+ **High School Diploma or equivalent**
+ **IT/Network certifications/degrees preferred**
+ **18 years of age or older**
+ **Proven call center experience**
+ **Typing 25 WPM**
+ **Proficient in PC operation and navigation**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**