323 Banking jobs in Rhode Island
Campus Recruiter (Commercial & Investment Banking)
02919 Johnston, Rhode Island
Citizens
Posted 2 days ago
Job Viewed
Job Description
Description
As a Campus Recruiter and Talent Advisor, you will lead early career and internship hiring for Citizens' Commercial and Investment Banking programs. This role combines strategic planning, relationship management, and operational execution to attract and engage top-tier talent.
Key Responsibilities
Recruitment Strategy & Execution: Design and implement recruiting strategies; Continuously assess and refine recruitment processes using performance metrics, candidate feedback, and market insights; Lead sourcing efforts through student organizations, professional associations, social media, and networking events.
University & Community Engagement: Build and maintain strong partnerships with universities, student groups, faculty, and professional organizations; Plan and execute sourcing events to increase brand awareness and engage prospective candidates.
Candidate Experience & Evaluation: Manage full cycle recruiting from sourcing to offer. Enhance candidate engagement and experience.
Stakeholder Collaboration: Serve as a strategic partner to business leaders, HR, and Talent Acquisition teams; Provide regular updates and insights to stakeholders on hiring progress and market trends.
Program Operations & Tools: Utilize recruiting platforms such as Handshake, HireVue, and Oracle HCM Cloud; Ensure compliance and data integrity across all systems and processes.
Data & Insights: Track, analyze, and present recruiting metrics to inform decision-making; Stay current on industry trends, salary benchmarks, and competitive hiring practices.
Qualifications
+ Experience in campus or early career recruiting preferred
+ Proven ability to manage multiple recruiting cycles and events simultaneously
+ Strong stakeholder engagement and influencing skills
+ Experience with ATS systems (Oracle preferred)
+ Ability to travel 25-50% during peak recruiting seasons
Skills
+ Talent advising, sourcing, relationship-building, strategic thinking, program management, event planning, candidate screening, analytical mindset, data analysis, organization; excellent written, verbal, and presentation skills
+ Tools: HireVue (preferred), Handshake (preferred), Oracle (preferred), Microsoft Office Suite
Education
+ Bachelor's degree required (Human Resources, Business Administration, or related field preferred)
Hours & Work Schedule
Hours per Week: 40+
Work Schedule: 8AM-5PM EST
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
As a Campus Recruiter and Talent Advisor, you will lead early career and internship hiring for Citizens' Commercial and Investment Banking programs. This role combines strategic planning, relationship management, and operational execution to attract and engage top-tier talent.
Key Responsibilities
Recruitment Strategy & Execution: Design and implement recruiting strategies; Continuously assess and refine recruitment processes using performance metrics, candidate feedback, and market insights; Lead sourcing efforts through student organizations, professional associations, social media, and networking events.
University & Community Engagement: Build and maintain strong partnerships with universities, student groups, faculty, and professional organizations; Plan and execute sourcing events to increase brand awareness and engage prospective candidates.
Candidate Experience & Evaluation: Manage full cycle recruiting from sourcing to offer. Enhance candidate engagement and experience.
Stakeholder Collaboration: Serve as a strategic partner to business leaders, HR, and Talent Acquisition teams; Provide regular updates and insights to stakeholders on hiring progress and market trends.
Program Operations & Tools: Utilize recruiting platforms such as Handshake, HireVue, and Oracle HCM Cloud; Ensure compliance and data integrity across all systems and processes.
Data & Insights: Track, analyze, and present recruiting metrics to inform decision-making; Stay current on industry trends, salary benchmarks, and competitive hiring practices.
Qualifications
+ Experience in campus or early career recruiting preferred
+ Proven ability to manage multiple recruiting cycles and events simultaneously
+ Strong stakeholder engagement and influencing skills
+ Experience with ATS systems (Oracle preferred)
+ Ability to travel 25-50% during peak recruiting seasons
Skills
+ Talent advising, sourcing, relationship-building, strategic thinking, program management, event planning, candidate screening, analytical mindset, data analysis, organization; excellent written, verbal, and presentation skills
+ Tools: HireVue (preferred), Handshake (preferred), Oracle (preferred), Microsoft Office Suite
Education
+ Bachelor's degree required (Human Resources, Business Administration, or related field preferred)
Hours & Work Schedule
Hours per Week: 40+
Work Schedule: 8AM-5PM EST
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
0
Business Banking Market Manager-RM I
02940 Providence, Rhode Island
Citizens
Posted 2 days ago
Job Viewed
Job Description
Description
The Business Banking Market Manager - RM I will manage a team of Relationship Managers responsible for Business Banking customers in the 1MM - 10MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.
Primary responsibilities include
+ Develop skills and competencies of their team, maintaining optimum staffing occupancy
+ Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches
+ Provide coaching and managing to the team around DRIVE sales activities and expectations
+ Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength
Qualifications, Education, Certifications and/or Other Professional Credentials
+ Undergraduate degree preferred or equivalent work experience
+ 5+ years Business sales development experience
+ 3+ years experience leading a team to achieve sales results
+ 3+ years of credit experience
+ Strong presentation skills, both verbal & written
+ Ability to work in a matrix organization and develop partnerships across business lines
+ Strong PC skills, both in Word and Excel, or similar software
+ Strong knowledge of banking deposit/credit products and services
+ Strong knowledge of bank operations/systems and compliance/regulatory issues
Hours & Work Schedule
+ Hours per Week: M-F
+ Work Schedule: 40
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
The Business Banking Market Manager - RM I will manage a team of Relationship Managers responsible for Business Banking customers in the 1MM - 10MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.
Primary responsibilities include
+ Develop skills and competencies of their team, maintaining optimum staffing occupancy
+ Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches
+ Provide coaching and managing to the team around DRIVE sales activities and expectations
+ Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength
Qualifications, Education, Certifications and/or Other Professional Credentials
+ Undergraduate degree preferred or equivalent work experience
+ 5+ years Business sales development experience
+ 3+ years experience leading a team to achieve sales results
+ 3+ years of credit experience
+ Strong presentation skills, both verbal & written
+ Ability to work in a matrix organization and develop partnerships across business lines
+ Strong PC skills, both in Word and Excel, or similar software
+ Strong knowledge of banking deposit/credit products and services
+ Strong knowledge of bank operations/systems and compliance/regulatory issues
Hours & Work Schedule
+ Hours per Week: M-F
+ Work Schedule: 40
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
1
Business Banking Treasury Sales Specialist I
02919 Johnston, Rhode Island
Citizens
Posted 4 days ago
Job Viewed
Job Description
Description
The Business Banking Treasury Sales Specialist I is responsible for selling or refining the breadth of transaction services solutions to new and existing clients. The ultimate goal is to truly understand our clients and their businesses and provide value by recommending solutions and strategies that drive efficiencies and best practices, resulting in winning the client's operating business.
Responsibilities
+ Responsible for expanding relationships for all treasury services to gain maximum client share of wallet.
+ Attend joint meeting with clients and RMs primarily via phone focusing on the $0-10MM sales segment.
+ Act as the advocate across footprint to support and drive the value of Cash Management to existing and new to bank clients.
+ Lead the cultivation and maintenance of a strong sales pipeline for treasury solutions.
+ Proactively coordinate and identify new prospects and calling plans by partnering with Relationship Managers and effectively evaluating client portfolios to achieve sales goals.
+ Deliver the full range of CFG capabilities through organized and effective calling activities.
+ Maximize customer opportunity by building total relationship and cross-sell to other lines of business. Accountable for generating fee and margin revenue, new investment balances, cross-sell to other Treasury Solutions products and new DDA balances.
+ Act as a Trusted Advisor to clients; understand their needs and recommend solutions to meet those needs.
+ Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies.
+ Partner / align with internal Relationship Managers, building a strong relationship, to ensure we are promoting Treasury Solutions.
+ Ensure sales process is being followed, including timely updating of pipeline and calling activity within the bank's CRM system. Independently provide market feedback to internal business partners.
+ Provide timely updates to Relationship Managers on product enhancements, projects, and issues.
+ Update CRM system regularly but no less than once a week prior to the weekly forecasting activity.
+ Monitor the implementation pipeline on a weekly basis to ensure opportunities are on track through set up and training and escalate any delays seen to bring the process back on track to insure an exemplary customer experience.
+ Effectively delegate tasks to Sales Associate, Implementation Manager, and Client Services to ensure focus is on sales activities, and the overall client relationship.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
+ 1-3 years of Cash Management sales experience preferred
+ Detailed knowledge of Treasury Solutions Products and an understanding of client needs that drive usage of these products.
+ Must be proactive, self-starter, goal-oriented.
+ Able to recognize customer needs, link solutions to need, and act on customer readiness to buy.
+ Gain trust and confidence of others. Always puts the client first.
+ Preferred Qualifications
+ Bachelors Degree, preferred
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: Monday-Friday 8 AM - 5 PM
Pay Transparency
The salary range for this position is $00,000 - 115,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
The Business Banking Treasury Sales Specialist I is responsible for selling or refining the breadth of transaction services solutions to new and existing clients. The ultimate goal is to truly understand our clients and their businesses and provide value by recommending solutions and strategies that drive efficiencies and best practices, resulting in winning the client's operating business.
Responsibilities
+ Responsible for expanding relationships for all treasury services to gain maximum client share of wallet.
+ Attend joint meeting with clients and RMs primarily via phone focusing on the $0-10MM sales segment.
+ Act as the advocate across footprint to support and drive the value of Cash Management to existing and new to bank clients.
+ Lead the cultivation and maintenance of a strong sales pipeline for treasury solutions.
+ Proactively coordinate and identify new prospects and calling plans by partnering with Relationship Managers and effectively evaluating client portfolios to achieve sales goals.
+ Deliver the full range of CFG capabilities through organized and effective calling activities.
+ Maximize customer opportunity by building total relationship and cross-sell to other lines of business. Accountable for generating fee and margin revenue, new investment balances, cross-sell to other Treasury Solutions products and new DDA balances.
+ Act as a Trusted Advisor to clients; understand their needs and recommend solutions to meet those needs.
+ Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies.
+ Partner / align with internal Relationship Managers, building a strong relationship, to ensure we are promoting Treasury Solutions.
+ Ensure sales process is being followed, including timely updating of pipeline and calling activity within the bank's CRM system. Independently provide market feedback to internal business partners.
+ Provide timely updates to Relationship Managers on product enhancements, projects, and issues.
+ Update CRM system regularly but no less than once a week prior to the weekly forecasting activity.
+ Monitor the implementation pipeline on a weekly basis to ensure opportunities are on track through set up and training and escalate any delays seen to bring the process back on track to insure an exemplary customer experience.
+ Effectively delegate tasks to Sales Associate, Implementation Manager, and Client Services to ensure focus is on sales activities, and the overall client relationship.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
+ 1-3 years of Cash Management sales experience preferred
+ Detailed knowledge of Treasury Solutions Products and an understanding of client needs that drive usage of these products.
+ Must be proactive, self-starter, goal-oriented.
+ Able to recognize customer needs, link solutions to need, and act on customer readiness to buy.
+ Gain trust and confidence of others. Always puts the client first.
+ Preferred Qualifications
+ Bachelors Degree, preferred
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: Monday-Friday 8 AM - 5 PM
Pay Transparency
The salary range for this position is $00,000 - 115,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
2
Business Banking Market Manager-RM I
02919 Johnston, Rhode Island
Citizens
Posted 11 days ago
Job Viewed
Job Description
Description
The Business Banking Market Manager - RM I will manage a team of Relationship Managers responsible for Business Banking customers in the 1MM - 10MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.
Primary responsibilities include
+ Develop skills and competencies of their team, maintaining optimum staffing occupancy
+ Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches
+ Provide coaching and managing to the team around DRIVE sales activities and expectations
+ Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength
Qualifications, Education, Certifications and/or Other Professional Credentials
+ Undergraduate degree preferred or equivalent work experience
+ 5+ years Business sales development experience
+ 3+ years experience leading a team to achieve sales results
+ 3+ years of credit experience
+ Strong presentation skills, both verbal & written
+ Ability to work in a matrix organization and develop partnerships across business lines
+ Strong PC skills, both in Word and Excel, or similar software
+ Strong knowledge of banking deposit/credit products and services
+ Strong knowledge of bank operations/systems and compliance/regulatory issues
Hours & Work Schedule
+ Hours per Week: M-F
+ Work Schedule: 40
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
The Business Banking Market Manager - RM I will manage a team of Relationship Managers responsible for Business Banking customers in the 1MM - 10MM market. The Market Manager will be responsible for attaining financial and sales goals through active coaching and managing to the Business Banking defined DRIVE sales process and sales management process (including cold calling) as well as required paperwork.
Primary responsibilities include
+ Develop skills and competencies of their team, maintaining optimum staffing occupancy
+ Ensure focus on identifying and closing cross sell product opportunities, and acquiring new customer relationships within the assigned branches
+ Provide coaching and managing to the team around DRIVE sales activities and expectations
+ Lead, develop and motivate the sales team in their professional growth and maximizing their overall contribution to the business, as well as recruiting sales representatives to build bench strength
Qualifications, Education, Certifications and/or Other Professional Credentials
+ Undergraduate degree preferred or equivalent work experience
+ 5+ years Business sales development experience
+ 3+ years experience leading a team to achieve sales results
+ 3+ years of credit experience
+ Strong presentation skills, both verbal & written
+ Ability to work in a matrix organization and develop partnerships across business lines
+ Strong PC skills, both in Word and Excel, or similar software
+ Strong knowledge of banking deposit/credit products and services
+ Strong knowledge of bank operations/systems and compliance/regulatory issues
Hours & Work Schedule
+ Hours per Week: M-F
+ Work Schedule: 40
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
3
Principal Business Insights Analyst- Business Banking Sales
02919 Johnston, Rhode Island
Citizens
Posted 11 days ago
Job Viewed
Job Description
Description
The Principal Business Insights Analyst will serve as a strategic partner to leadership, providing deep analytical expertise to guide decision-making and solve complex business challenges. This role involves analyzing large datasets, identifying key trends, and presenting actionable insights to stakeholders. The position requires strong technical, strategic, and communication skills, as well as the ability to collaborate across teams and drive data-driven initiatives.
Primary responsibilities include
-
Data Analysis & Reporting:
-
Analyze complex datasets to identify trends, patterns, and opportunities.
-
Present acquisition and portfolio management reporting with key findings and risk metrics.
-
Communicate complex analyses in a clear, actionable format for non-technical audiences.
-
Generate monthly policy committee and forum materials with analytics and commentary.
-
Team Leadership
-
Lead a team of 2-3 analysts, promoting skill development and best practices.
-
Drive efforts to enhance analytic reporting and capabilities.
-
Strategic Influence
-
Deliver data-driven recommendations to influence business decisions.
-
Create visualizations and reports that tell compelling data stories.
-
Provide insights that support strategy and growth across functions.
-
Stakeholder Engagement
-
Partner with business lines and regulatory teams to understand analytics needs.
-
Collaborate with IT and data teams to source and align data with standards.
-
Act as a trusted business banking advisor to ensure data supports organizational objectives.
Qualifications, Education, Certifications and/or Other Professional Credentials
-
7+ years of financial services experience, with exposure to risk management processes and procedures.
-
7+ years Quantitative Skills - ability to develop and implement effective portfolio management routines that monitor KPIs, benchmark performance vs. peers, and identify emerging trends.
-
7+ years of relevant experience in a quantitative role. Experience, with SQL required, experience with VBA, SAS, R, or Python are a strong plus.
-
Experience with analytical process automation
-
Previous experience in a similar role within a financial services organization would be preferred
-
Ability to drive actionable outcomes from analytical insight and effectively communicate findings and recommendations to business leadership.
-
Exceptional problem-solving acumen with ability to think strategically.
-
Time Management - ability to prioritize competing assignments and thrive in a fast-paced results orientated environment.
-
Strong written and verbal communication skills
-
Advanced use of MS Office Suite (Word, Excel, Access, PowerPoint)
Hours & Work Schedule
-
Hours per Week: 40
-
Work Schedule: 4 days in the office 1 remote
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/31/2025
View Now
4
Principal Business Insights Analyst- Business Banking Sales
02919 Johnston, Rhode Island
Citizens
Posted 12 days ago
Job Viewed
Job Description
Description
The Principal Business Insights Analyst will serve as a strategic partner to leadership, providing deep analytical expertise to guide decision-making and solve complex business challenges. This role involves analyzing large datasets, identifying key trends, and presenting actionable insights to stakeholders. The position requires strong technical, strategic, and communication skills, as well as the ability to collaborate across teams and drive data-driven initiatives.
Primary responsibilities include
+ Data Analysis & Reporting:
+ Analyze complex datasets to identify trends, patterns, and opportunities.
+ Present acquisition and portfolio management reporting with key findings and risk metrics.
+ Communicate complex analyses in a clear, actionable format for non-technical audiences.
+ Generate monthly policy committee and forum materials with analytics and commentary.
+ Team Leadership
+ Lead a team of 2-3 analysts, promoting skill development and best practices.
+ Drive efforts to enhance analytic reporting and capabilities.
+ Strategic Influence
+ Deliver data-driven recommendations to influence business decisions.
+ Create visualizations and reports that tell compelling data stories.
+ Provide insights that support strategy and growth across functions.
+ Stakeholder Engagement
+ Partner with business lines and regulatory teams to understand analytics needs.
+ Collaborate with IT and data teams to source and align data with standards.
+ Act as a trusted business banking advisor to ensure data supports organizational objectives.
Qualifications, Education, Certifications and/or Other Professional Credentials
+ 7+ years of financial services experience, with exposure to risk management processes and procedures.
+ 7+ years Quantitative Skills - ability to develop and implement effective portfolio management routines that monitor KPIs, benchmark performance vs. peers, and identify emerging trends.
+ 7+ years of relevant experience in a quantitative role. Experience, with SQL required, experience with VBA, SAS, R, or Python are a strong plus.
+ Experience with analytical process automation
+ Previous experience in a similar role within a financial services organization would be preferred
+ Ability to drive actionable outcomes from analytical insight and effectively communicate findings and recommendations to business leadership.
+ Exceptional problem-solving acumen with ability to think strategically.
+ Time Management - ability to prioritize competing assignments and thrive in a fast-paced results orientated environment.
+ Strong written and verbal communication skills
+ Advanced use of MS Office Suite (Word, Excel, Access, PowerPoint)
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: 4 days in the office 1 remote
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/31/2025
The Principal Business Insights Analyst will serve as a strategic partner to leadership, providing deep analytical expertise to guide decision-making and solve complex business challenges. This role involves analyzing large datasets, identifying key trends, and presenting actionable insights to stakeholders. The position requires strong technical, strategic, and communication skills, as well as the ability to collaborate across teams and drive data-driven initiatives.
Primary responsibilities include
+ Data Analysis & Reporting:
+ Analyze complex datasets to identify trends, patterns, and opportunities.
+ Present acquisition and portfolio management reporting with key findings and risk metrics.
+ Communicate complex analyses in a clear, actionable format for non-technical audiences.
+ Generate monthly policy committee and forum materials with analytics and commentary.
+ Team Leadership
+ Lead a team of 2-3 analysts, promoting skill development and best practices.
+ Drive efforts to enhance analytic reporting and capabilities.
+ Strategic Influence
+ Deliver data-driven recommendations to influence business decisions.
+ Create visualizations and reports that tell compelling data stories.
+ Provide insights that support strategy and growth across functions.
+ Stakeholder Engagement
+ Partner with business lines and regulatory teams to understand analytics needs.
+ Collaborate with IT and data teams to source and align data with standards.
+ Act as a trusted business banking advisor to ensure data supports organizational objectives.
Qualifications, Education, Certifications and/or Other Professional Credentials
+ 7+ years of financial services experience, with exposure to risk management processes and procedures.
+ 7+ years Quantitative Skills - ability to develop and implement effective portfolio management routines that monitor KPIs, benchmark performance vs. peers, and identify emerging trends.
+ 7+ years of relevant experience in a quantitative role. Experience, with SQL required, experience with VBA, SAS, R, or Python are a strong plus.
+ Experience with analytical process automation
+ Previous experience in a similar role within a financial services organization would be preferred
+ Ability to drive actionable outcomes from analytical insight and effectively communicate findings and recommendations to business leadership.
+ Exceptional problem-solving acumen with ability to think strategically.
+ Time Management - ability to prioritize competing assignments and thrive in a fast-paced results orientated environment.
+ Strong written and verbal communication skills
+ Advanced use of MS Office Suite (Word, Excel, Access, PowerPoint)
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: 4 days in the office 1 remote
#LI-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/31/2025
View Now
5
Customer Service Representative - Financial Services
Cranston, Rhode Island
Citizens
Posted today
Job Viewed
Job Description
Description Starting Salary: $20 / hour
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
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6
Customer Service Representative - Financial Services
Cranston, Rhode Island
Citizens
Posted today
Job Viewed
Job Description
Description Starting Salary: $20 / hour
Start Date: November 3 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Start Date: November 3 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
View Now
7
Customer Service Representative - Financial Services
North Providence, Rhode Island
Citizens
Posted today
Job Viewed
Job Description
Description Starting Salary: $20 / hour
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Start Date: November 3, 2025 br> When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
ield a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. < r> Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. < r> Qualifications, Education, Certifications and/or Other Professional Credentials
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role br> Computer proficiency br> Strong verbal communication skills br> Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency. br> Experience recommending and referring products/services to customers, preferred br> Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.
Hours per Week: 40
Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day
Must have ability to work holidays br>
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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8
Consumer and Business Banking Senior Relationship Banker, Providence, RI
02940 Providence, Rhode Island
Santander US
Posted 16 days ago
Job Viewed
Job Description
Consumer and Business Banking Senior Relationship Banker, Providence, RI
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
The Difference You Make:
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
- Independently manage a portfolio comprised of both high value consumer clients and small business customers.
- Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
- Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Participates in joint calling with Product partners to generate and deepen relationships with business customers.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field - Required.
Bachelor's degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Motivated to help people achieve financial goals.
- Strong financial acumen with a general knowledge of consumer and small business products, and lending.
- Proven track record in sales and cross-selling products and services.
- Proven ability to manage a portfolio of clients effectively.
- Proven relationship-building skills and a customer-centric approach.
- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
- Ability to use critical thinking to solve problems and provide solutions to customer issues.
- Excellent communication, consultative and influence skills both verbal and written.
- Demonstrated proficiency using the phone to engage with customers.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications:
No Certifications listed for this job.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience in Microsoft Office products.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$52,500.00 USD
Maximum:
$87,500.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Providence, RI, Providence
**Other Locations:** Rhode Island-Providence
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
The Difference You Make:
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
- Independently manage a portfolio comprised of both high value consumer clients and small business customers.
- Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
- Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Participates in joint calling with Product partners to generate and deepen relationships with business customers.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field - Required.
Bachelor's degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Motivated to help people achieve financial goals.
- Strong financial acumen with a general knowledge of consumer and small business products, and lending.
- Proven track record in sales and cross-selling products and services.
- Proven ability to manage a portfolio of clients effectively.
- Proven relationship-building skills and a customer-centric approach.
- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
- Ability to use critical thinking to solve problems and provide solutions to customer issues.
- Excellent communication, consultative and influence skills both verbal and written.
- Demonstrated proficiency using the phone to engage with customers.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications:
No Certifications listed for this job.
It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience in Microsoft Office products.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$52,500.00 USD
Maximum:
$87,500.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Providence, RI, Providence
**Other Locations:** Rhode Island-Providence
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
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