75,717 Bilingual Support jobs in the United States

Bilingual Customer Support Specialist

07175 Newark, New Jersey Conduent State & Local Solutions, Inc

Posted 1 day ago

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Job Description

Join Conduent as a Bilingual Customer Support Specialist!

At Conduent, we pride ourselves on delivering essential services and solutions for Fortune 100 companies and over 500 governments, making a significant impact on the lives of millions. This is your chance to excel, make a difference, and thrive in a workplace that values individuality.

Position Details:

English/Spanish

Onsite in Newark, NJ

Compensation: Bilingual in Spanish at $17.50/hr. Please consider this in relation to your state’s minimum wage when applying.

What We Offer:

  • Full-time employment with immediate benefits, including paid holidays.
  • Bilingual pay starting at $17.50/hr.
  • Comprehensive paid training.
  • A supportive and positive work environment.

Requirements:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent is required.
  • Willingness to undergo a background check and drug test.
  • Availability to work from 10:15 am to 7:15 pm, any day of the week.

Role Overview:

As a Bilingual Customer Support Specialist, you will be the first point of contact for our clients' customers. Your key responsibilities will include answering calls, providing detailed product information, and addressing customer inquiries with enthusiasm, understanding, and a commitment to solving issues effectively.

Key Responsibilities:

  • Respond to customer inquiries related to tolling and administration by utilizing training knowledge and available resources.
  • Identify and address customer needs to ensure comprehensive and accurate information is provided.
  • Process transactions through mainframe or web applications as required.
  • Maintain an up-to-date understanding of company and client programs, policies, and technologies.
  • Communicate in a friendly and empathetic manner.
  • Ensure confidentiality compliance while disseminating information only to authorized individuals.
  • Support team operations during peak workloads or employee absences.

Successful Candidates Will Have:

  • The ability to present complex information clearly and concisely.
  • A strong work ethic and customer service experience.
  • Effective written and verbal communication skills.
  • Problem-solving abilities coupled with a passion for helping others.
  • A talent for navigating multiple applications efficiently.
  • Experience in calm conflict resolution for frustrated customers.
  • The capability to thrive in a structured environment while handling high volumes of calls.
  • Commitment to 100% attendance during 3 to 5 weeks of paid training.

Join our growing team and take the next step in your career!

Apply Now!

Conduent is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex, marital status, sexual orientation, physical or mental disability, medical conditions, military/veteran status, citizenship status, or any other protected status.

For U.S. applicants: If you have a disability and need assistance to apply for or compete for employment with Conduent, please complete the accommodation request form and submit it via email. You can access the Conduent ADAAA Accommodation Policy for more information.

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Bilingual Customer Support Specialist

15010 Beaver Falls, Pennsylvania Sherwin-Williams

Posted 4 days ago

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Job Description

As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a vital role in assisting both wholesale and retail customers in finding the right products to meet their needs. Your ability to communicate effectively in both English and Spanish will help ensure a high level of customer satisfaction. You will be responsible for addressing customer inquiries, providing product recommendations, and resolving any concerns.

In addition to achieving sales goals, you will maintain up-to-date knowledge of product features, along with ensuring the store meets its high-quality visual standards. Your work environment will involve direct contact with customers and access to payment methods and store merchandise.

Key Responsibilities Include:

  • Deliver outstanding customer service through effective communication.
  • Determine customer needs and recommend suitable products both in-person and over the phone.
  • Build trusting relationships with customers to enhance their shopping experience.
  • Accurately process sales transactions in line with company policies.
  • Achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain organized work order files and product formulas.
  • Retrieve and prepare products for customers, including tinting and mixing as needed.
  • Stock shelves and set up product displays to enhance store presentation.
  • Keep store equipment clean and organized.
  • Assist with deliveries when necessary and maintain stock in assigned areas.
  • Stay informed about product offerings and actively promote available options.
  • Comply with inventory control procedures and suggest sales improvement strategies.

Minimum Requirements:

  • Must be at least eighteen (18) years old.
  • Authorization to work in the country without the need for sponsorship.
  • Ability to read, write, comprehend, and communicate in English and Spanish.
  • A valid, unrestricted Driver's License.
  • Capability to lift and carry materials weighing up to 50 lbs. frequently and 70 lbs. on occasion.
  • Willingness to work scheduled hours, including evenings and weekends.

Preferred Qualifications:

  • High School diploma or GED.
  • At least one (1) year of experience in customer service, retail, or delivery roles.
  • Experience in selling paint and related products is a plus.
  • Familiarity with tinting and mixing equipment.

Your work location will include: 2640 Constitution Blvd, Beaver Falls, PA 15010 and 1706 7th Ave, Beaver Falls, PA 15010. Join us at Sherwin-Williams as we inspire and improve the world through color!

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Bilingual Customer Support Specialist

18411 Abington Township, Pennsylvania Sherwin-Williams

Posted 4 days ago

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Job Description

At Sherwin-Williams, we are looking for a dynamic Bilingual Customer Support Specialist to join our team. In this role, you will be the primary point of contact for both wholesale and retail customers, helping them determine their needs and providing expert advice on our range of products. You will play a crucial role in ensuring customer satisfaction while achieving our sales goals.

Your responsibilities will include:

  • Delivering exceptional customer service through engaging sales conversations.
  • Assisting customers in both Spanish and English, whether in person or over the phone.
  • Building strong relationships with customers to foster trust and loyalty.
  • Processing sales transactions accurately according to company policy.
  • Meeting and surpassing monthly, quarterly, and yearly sales targets.
  • Maintaining organized work files and product specifications.
  • Preparing products for customers by tinting and mixing orders as required.
  • Restocking shelves and creating appealing product displays.
  • Keeping store equipment clean and well-maintained.
  • Loading and unloading delivery trucks as necessary.
  • Assisting with deliveries when required.
  • Ensuring assigned areas are well-stocked and visually appealing.
  • Staying knowledgeable about our product offerings and sharing insights with customers.
  • Following all inventory management procedures.
  • Providing feedback on ways to enhance sales strategies.

**Qualifications:**

  • Minimum 18 years of age.
  • Legal right to work in the country without sponsorship.
  • Ability to effectively communicate in both English and Spanish.
  • Possession of a valid, unrestricted Driver's License.
  • Physical ability to lift and carry materials up to 50 lbs frequently and up to 70 lbs on occasion.
  • Willingness to work flexible hours, including evenings and weekends.
  • If a current employee, you must have met performance expectations and completed mandatory eLearning courses.

Preferred Qualifications:

  • High School diploma or GED.
  • At least one year of experience in a retail or customer service role.
  • Experience in selling paint and related products.
  • Familiarity with tinting and mixing equipment.

The location for this role is Store #1144 Northern Blvd, South Abington Township, PA . Join us in inspiring and improving the world with our innovative solutions!

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Bilingual Customer Support Specialist

68511 Lincoln, Nebraska Union Bank & Trust

Posted 7 days ago

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Job Description

Description

Position Summary: The Customer Support Specialist educates and assists customers with account inquiries as well as product and service related issues; assistance is provided over the phone, through online chat, email and the Secure Message Center. Specialist solves problems, cross-sell products and services and completes applicable documentation. This role is eligible for hybrid work from home opportunity under the work from home guidelines up to one day per week upon completion of onboarding.

Hours: Monday - Friday 9:15am - 5:45pm (with Wednesday off), Saturdays 8:30am - 5:00pm

Essential Functions:

  • Educates and assist customers with account inquiries, product, and service-related issues over the phone, through online chat, email, online feedback, and Secure Message Center.
  • Responsible for assisting customers in 4 phone queues including Customer Support, Debit Card, Credit Card and UBTgo as well as maintaining appropriate knowledge of products, fees and policies, promotions and technical support skills necessary for the assigned queue.
  • Identify, educate and document Fraud/Compliance Issues and provide resolution to our customer and serve as a liaison to Compliance Department for additional follow-up and reporting.
  • Participate in outbound projects to include online follow up and fraud alerts; additional outbound projects as needed.
  • Document and maintain account maintenance requests efficiently and accurately.
  • Demonstrates knowledge and proven technical skills to efficiently troubleshoot and resolve customer issues, in a timely manner.
  • Acquire general knowledge of departments such as Deposit Services, Electronic Banking, Customer Service, Operations and Loan Collections for effective problem resolution.
  • Acquire extensive understanding of Navigator, BPM, Client Central, Base 2000, Right Now, Director, UBTgo, Business Banking Online, Bill Pay, eQuest, FTNI, Visa Online, Verified by Visa, Centrix, Relius, Launch Compass (Zelle), Okta, Deluxe and ezCard.
  • Evaluate risk based on account review and appropriate discovery with each caller to increase various banking limits up to your approved amount.
  • Quickly assess probable fraudulent situations, both a caller who is attempting a form of fraud, or a situation our customer may be defrauded in, and educate accordingly. Collaborate with Financial Crimes workgroup regarding such scenarios.
  • Educate and assist customers with inquiries regarding bank communication and Marketing promotions.
  • Proactively build customer relationships to uncover account and lending needs.
  • Proactively participate in ongoing trainings, coaching, and meetings to ensure continued growth.
  • Assist UBT employees with their inquiries in all queues.
  • Promote Union Bank's customer service philosophy.
  • Participates in ongoing product and sales training.
  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
  • Performs other job-related duties or special projects as assigned.
  • Regular and reliable attendance is an essential function of this position.

Qualifications:

  • Prefer 1-3 years' experience in a Call Center or Customer Service position.
  • Fluent in Spanish strongly preferred. (For Bilingual: Fluent in Spanish required)
  • Prior bank experience and/or knowledge of Union Bank's products, services preferred.
  • Proficient in Microsoft Word, Excel and in working with other financial software.

Preferred Talents:

  • Effective communicator
  • Positive and people focused
  • Organized and time efficient
  • Computer program and software problem solver
  • Deadline driven
  • Self-directed and takes initiative
  • Problem Solver

Working Environment:

Sedentary work lifting - occasionally lifting and/or carrying up to 25 pounds.

Indoor work-not exposed to outdoor elements or hazards.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Bilingual Customer Support Specialist

Lenexa, Kansas BASYS Processing Inc.

Posted 9 days ago

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Job Description

**Hours of Operation**

6am-8pm CST

**Varying shifts will apply**

Summary

Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants' Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
Additional Responsibilities
  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.
Requirements
  • Ability to speak and write English and Spanish fluently
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
Education & Experience
  • Associate's or Bachelor's Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM


Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer
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Bilingual Customer Support Specialist

34623 Clearwater, Florida Frank Winston Crum Insurance

Posted 9 days ago

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Job Description

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 42 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”

Click here to learn more about FrankCrum!

The Role You’ll Play to Create Success

We are eager to announce a full-time Bilingual Customer Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing excellent customer service to our policy holders.

  1. Assists insureds, agents and others in a manner that fosters enriched relationships with these customers and provides accurate solutions.
  2. Systematically reflects on what is working and how to achieve better results.
  3. Documents process and procedures, researches methodology, diagrams workflows and tracks projects.
  4. Analyzes and recommends changes in processes; tracks changes and maintains pre and post change documentation.
  5. Assists with general questions, payments, and inquiries regarding policies and the related commissions, ordering policy audits, tracking and communicating audit progress.
  6. Organization and filing policy documents and information.
  7. Assists with issuing refund and commission checks.
  8. Assists with the preparation of monthly journal entries by gathering claims details from third party administrators and various bank statements and assembling the data for review by management.
  9. Assists with reconciliations for GAAP and STAT reporting.
  10. Assists with accounts payable processing and the monitoring of accounts receivables balances.

The Attributes We Seek

  1. Two (2) years of related accounting, administrative and customer service experience.
  2. Two (2) years of active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR,CTI).
  3. Bachelor’s degree preferred in accounting, finance, insurance, business, or closely related field. Years’ experience in closely related work may be substituted in lieu of degree.
  4. Detail oriented with ability to multi-task in a dynamic environment, working in teams or independently.
  5. Required Spanish Bilingual. Ability to speak, understand, and write in Spanish and English.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

  • Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!
  • Dental and Vision Insurance
  • Short Term Disability and Term Life Insurance at no cost to the employee
  • Long Term Disability and Voluntary Term Life Insurance
  • Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
  • 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
  • Employee Assistance Program at no cost to the employee
  • Flexible Spending Accounts for Medical and Dependent Care Reimbursement
  • Health Savings Account funded by FrankCrum
  • Paid time off and holiday pay
  • Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
  • PTO cash out
  • Tickets at Work
  • Access to the Corporate America Family Credit Union
  • Employee and client referral bonus programs
  • Paid volunteer time

What’s Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client’s day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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Bilingual Customer Support Specialist

71270 Ruston, Louisiana Origin Bank

Posted 9 days ago

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Job Description

Summary Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties. Fluent in Spanish and English.

Duties and Responsibilities include the following.

  • Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards - call customer by name, offer additional assistance, thank them for their business, etc.
  • Fluent in Spanish and English.
  • Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
  • Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
  • Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
  • Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
  • Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
  • Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
  • Adds special instructions, notes and customer comments to accounts.
  • Handles rate inquiries for deposits.
  • Uses "Product Profiles" to handle various requests for all account types and services.
  • Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
  • Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
  • Provides backup support to switchboard.
  • Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design - Collects and researches data; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Interpersonal Skills/Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments; Maintains confidentiality; Listens to others without interrupting.

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.

Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience. Fluent in Spanish and English.

Computer Skills

To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.

Other Skills

General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay and new enhancements.

Bank Culture/Customer Service Skills

Promotes the Bank's culture, including the support of our Brand promise and Core Values.

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights

Remote positions are intended to be filled in states within our footprint, which includes: Alabama, Florida, Louisiana, Mississippi, and Texas. Any exception to this policy requires further regulatory review and approval by management.

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Bilingual Customer Support Specialist

68511 Lincoln, Nebraska CompanyCam

Posted 9 days ago

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Job Description

Hi, we're CompanyCam.

We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don't let that corporate description fool you-the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Bilingual Customer Support Specialist to join our Support team.

The CompanyCam Support team is scaling fast. We're looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

Location: Candidates must permanently and currently reside in the United States. Employees are not required to work in the office or relocate to Lincoln, Nebraska, for this opportunity. Employees are encouraged to come hang at headquarters for up to 10 days per calendar year on CompanyCam's dime.
What You'll Do
  • Work with users over live chat, email, SMS messages, and Whatsapp.
  • Offer solutions or workarounds for various questions or issues.
  • Troubleshoot our product, the users' devices, and our partner integrations.
  • Take customer feedback and document it for our product and engineering teams.
  • Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
  • Translate written customer-facing content from English to Spanish, including but not limited to in-app content, marketing video voice-overs, and customer classes.
The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems-and we believe that kind of work is best done by a team that reflects the world around us. In this role, you'll drive impact by:
  • Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.
  • Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
  • Enhancing the customer journey by maintaining and improving internal and external documentation to empower self-service.
  • Supporting CompanyCam's mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.
What You'll Bring
  • Fluency in writing, speaking, and translating Spanish. Strong written Spanish experience is a must.
  • 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
  • Technical savvy, with experience in troubleshooting techniques and best practices.
  • Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
  • Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
  • Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.
  • Strong critical thinking skills with the ability to interpret and act on resources/information.
  • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
  • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $44,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email and we'll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to . To be considered for a position, you must apply directly through our careers page.
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Student - Bilingual Support Specialist Work Study

46401 Gary, Indiana Purdue University

Posted 9 days ago

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Job Description

Req Id: 37950

Job Title: Student - Bilingual Support Specialist Work Study

City: Gary

Job Description:

Job Summary

Coates Inc. is seeking a proactive and organized, mission-driven, bilingual professional to support communication with students and families who speak Spanish. This role is key in ensuring that our programs remain inclusive, accessible, and responsive to our diverse community. You'll work closely with the Executive Director to assist in implementing organizational strategies and enhancing overall efficiency.

We seek individuals who are passionate about contributing to our mission and are committed to improving our administrative effectiveness.

Start Date: Fall 2025/Spring 2026

Hours: 5-10 hours/week, including weekly planning meetings with the supervisor

Pay: $15.00/hour

Join us at Coates Inc. to gain valuable experience while making a meaningful impact in a supportive environment!

Responsibilities

  • Provide Spanish-language support during workshops, events, and student/family meetings
  • Translate key materials, newsletters, and resources
  • Update and create content for social media platforms in Spanish
  • Serve as a liaison for Spanish-speaking families and partners
  • Support program staff with outreach and follow-up
  • Support activities related to programming and events
  • Help organize and maintain documentation, files, and databases
  • Draft and prepare correspondence, reports, and presentations
  • Collaborate with team members to ensure smooth communication and workflow
Education
  • PNW Work-Study Student
Experience
  • Fluent in Spanish and English (speaking, reading, writing)
  • Strong written, interpersonal and communication skills
  • Experience working with families or youth in education or nonprofit settings preferred
  • Detail-oriented and culturally responsive
  • Strong organizational skills with a keen attention to detail
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required
  • Ability to work both independently and as part of a team
  • Strong problem-solving skills and a proactive approach to tasks
  • Self-starter with good time management skills


FLSA Status

Non-Exempt
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Bilingual Customer Support Specialist (Spanish)

61849 Homer, Illinois Sherwin-Williams

Posted today

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Job Description

As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a vital role in ensuring our wholesale and retail customers receive the highest level of service. You will engage with customers to identify their needs, answer inquiries about our extensive range of products, and recommend tailored solutions. Your goal will be to resolve any customer concerns promptly, maintaining exceptional client satisfaction while keeping up-to-date with product features and maintaining store standards.

This role is essential in helping us achieve our sales targets, contributing to both individual and store success.

For those who qualify, we offer an excellent benefits package that includes:

  • Medical, dental, and vision coverage
  • Flexible Spending Accounts (FSAs)
  • Disability coverage
  • Retirement and saving benefits
  • Generous time away from work, including personal leave, paid parental leave, and vacation
  • Paid holidays

For more detailed information about our comprehensive benefits, please refer to the appropriate resources.

As part of your responsibilities, you will interact with customers, which may include minors, and handle cash and payment transactions. Therefore, a review of your criminal history will be necessary to ensure a safe environment for our customers and employees.

The selected candidate will primarily work at our location at 20200 LaGrange Road, Frankfort, IL 60423, but will also cover hours at nearby stores: Orland Hills Store 3043, New Lenox Store 3398, Homer Glen Store 3430, and Lockport Store 3403.

Pay starts at $18.75 per hour.

At Sherwin-Williams, we believe in empowering our people. Our mission is to inspire and improve the world by coloring and protecting what matters. Your enthusiasm and skills can truly make a difference for our customers and our company.

We support our employees by offering:

  • Life with comprehensive rewards, benefits, and wellness initiatives
  • Career growth opportunities through learning and skill development
  • A commitment to our diverse community and an inclusive workplace

What is the Process to Get Started?

  1. Online Application: Find the roles that interest you on our Careers page and create your profile.
  2. Digital Interview: Qualified candidates will be invited to complete a digital video interview featuring behavioral questions, which can be completed on your schedule within seven days.
  3. In-Store Interview: Top candidates will be invited to an in-store interview with our recruitment team.

We are dedicated to creating a supportive environment that prioritizes health and well-being. Our benefits are designed for you and your family's needs.

Compensation is based on various factors, including skills, experience, and business needs. The disclosed wage range is accurate as of the posting date and may be subject to change.

We are an Equal Employment Opportunity employer. All candidates will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other protected statuses.

As a federal contractor, we encourage the referral of Protected Veterans.

Be aware that our recruiting team will never ask for payment or sensitive personal information during the hiring process.

Key Responsibilities:

  • Deliver exceptional customer service to ensure high levels of satisfaction.
  • Assist customers both in-person and over the phone to assess their needs and propose suitable products.
  • Build trustworthy relationships with customers.
  • Accurately process sales transactions in accordance with policies.
  • Meet ongoing sales goals consistently.
  • Keep detailed order files and maintain accurate records.
  • Prepare products according to customer requirements, including tinting and mixing.
  • Maintain a clean and organized store environment.
  • Contribute to inventory control and suggest ways to improve sales.

Minimum Requirements:

  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work in the country without sponsorship.
  • Proficient in reading, writing, and communicating in English and Spanish.
  • Valid, unrestricted Driver's License required.
  • Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
  • Availability to work scheduled hours, including evenings and weekends.

Preferred Qualifications:

  • High School diploma or GED preferred.
  • At least one year of experience in delivery, retail, or customer service.
  • Previous experience in selling paint and related products is a plus.
  • Familiarity with tinting and mixing equipment is advantageous.
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