3,462 Brand Specialist jobs in the United States

Job Type

Full-time

Description

As a Brand Specialist , you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.

Skills Needed:

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• Previous customer service experience is required, dealership experience preferred
• Outgoing with a friendly personality, especially while handling objections & negotiating
• Possess superior customer-focused communication skills
• Must have a clean and valid driver's license, along with reliable transportation

• Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Communicate effectively with customers and prospects via phone, e-mail, or in-person
• Handle all incoming internet sales inquiries in a timely, professional manner
• Build strong rapport with customers
• Maintain an ongoing customer database to capture repeat business
• Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models, and describing all optional equipment available for customer purchase
• Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
• Prospect daily for potential customers
• Attend product and sales training as requested by the Sales Manager
• Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
• Maintain follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintain a high CSI score

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states.and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

• Work as a team to review all rejections within the inbound pipeline while meeting daily and monthly SLA's and save goals
  
• Identify items using fashion and trend knowledge along with TRR brand and condition standards to find covetable items with high saleability potential within product "rejections"
  
• Clean and process products that can be re-added to our pipeline
  
• Scan products into proper locations and ensure delivery to designated staging areas
  
• Maintain neat, organized, and clearly signed, labeled & dated work and staging areas
  
• Research, input designer requests, and update brand codes in our system
  
• Support Fashion Product Receivers by answering questions, participating in team huddles, and lending impactful feedback and guidance both 1:1 and in group settings; Act as go-to brand and condition standard acceptance expert
  
• Maintain continuous, open communication with the Receiving leadership, Training, Merchandising, and Authentication teams
  
• Complete daily/weekly email recaps, monitor team specific reporting, identify and proactively communicate opportunities to leadership and help strategize on solutions
  
• Attend and participate in all scheduled brand and merchandising meetings
  
• Support the Receiving team, which may include but is not limited to, processing consignments, saving items, auditing Receivers, gathering examples, participating in assessment creation, or other assigned projects or tasks as needed
  

• 1+ year of experience in a luxury fashion environment
  
• Extensive knowledge and awareness of current fashion trends and brands
  
• General computer proficiency with the ability to learn new technology quickly
  
• Strong research skills and understanding of fashion collection information
  
• Ability to analyze data and provide feedback to peers and leadership
  
• Excellent verbal and written communication skills
  
• Ability to prioritize tasks and stay organized in high volume, fast- paced environment
  
• Highly motivated with ability to work independently and with a sense of urgency
  
• A positive, can-do attitude with a team oriented mindset
  
• Ability to adapt in a dynamic work environment and balance multiple competing priorities
  
• Comfortable working cross functionally and communicating to groups of all sizes
  

• Knowledge of vintage and archival fashion
  

• Employee Stock Purchase Plan (purchase stock at discounted rates)
  
• 401K (with company matching up to $1000)
  
• Medical, Dental & Vision Insurance
  
• Paid parental leave
  
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
  
• State of the art, climate-controlled warehouse facility
  

• Support Global Product launches
  • Serve as the Voice of the Consumer on cross-functional and Global product development (GPD) teams. Actively participate in GPD teams, including leading minor GPD or MR projects, completing GPD deliverables, and supporting timelines.
  • Structure new products and derivatives in the BISSELL systems and update and maintain product and claims matrices.
  • Lead packaging and user guide execution (art direction, photography direction, copy development and claims process), partnering with outside and inside team members/agencies.
  • Manage request and tracking prototype and finished samples.
• Commercialize new, existing or derivative products:
  • Develop, update and lead execution of go-to-market materials (packaging, user guides, point of purchase material, nonworking display, product videos, a+ content, demo content, etc.), partnering with outside and inside team members/agencies and manage timelines.
  • Manage updates in BISSELL system including product maintenance (i.e., product Obsolescence Forms, Product Request Forms, inserts, etc.)
  • Lead conversions by writing instructions, submitting in the system and coordinating the ordering of materials as needed.
• Marketing & Business Reporting: Lead Monthly Business Reporting and support the Annual Business Review and Marketing Plan development.
  • Lead consumer promotion and merchandising activities and participate in collaboration with Finance and Sales in conducting promotion financial analysis
  • Actively collaborate with Sales to define assortment, distribution plans, pricing, promotions, sales training and other relevant events.
  • Support customer meetings by participating in sales presentation development, presenting and leading product demonstrations.
  • Understand the consumer, competitors, market and business, perform data analysis and measurement.
• Conduct strategic analysis regularly, define conclusions and make recommendations.
• Gain a basic understanding of business financials and drivers.
• Present to internal teams, agencies and customers
• May be required to perform other duties as assigned.

• Functional/Technical Expertise
• Self-Management
• Delivers Results
• Managerial Courage
• Global Business Acumen
• Leaning Versitlity
• Judgment and Decision Making
• Coninuous Improvement

• Degree minimum: Bachelor's degree
• Specific concentration: Marketing
• Experience level: 3-6 years
• Preferred experience: Digital Marketing

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Sales License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations

Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.

Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.

Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.

Utilize floor time effectively in meeting the customers needs and soliciting sales.

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate and test drive vehicles.

Verify that customers are qualified for their wants, needs, and ability to buy.

Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Perform pre-delivery inspection and road test before delivery to customer.

Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.Understand equity and values, and be able to explain depreciation to customer.

Conduct telephone transactions courteously and promptly.

Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.

Move and arrange display vehicles on showroom and on lot as directed by management.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Know and understand the federal, state and local laws which govern retail auto sales

Attend pertinent training and stay current with with sales department concerns and sales techniques.

Attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).

Audi Northlake

Location: 10831 Northlake Auto Plaza Blvd., Charlotte, North Carolina 28269

Summary:

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Meets dealership sales goals.

• Greets customer and determines make, type, and quality of vehicle desired.

• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.

• Suggests optional equipment for customer to purchase.

• Computes and quotes sales price, including tax, trade-in allowance, and discount.

• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.

• Arranges for delivery and registration of vehicle.

• Researches availability of models and optional equipment.

• Engages in business development.

• Addresses customer concerns.

• Maintains CSI at or above Company standards

• Maintains an organized, clean and safe work area

• Participates in required training

• Records all hours worked accurately in company timekeeping system

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

√ High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

√ Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

√ up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Prior sales and/or customer service experience desired.

Certificates and Licenses:

√ Valid Driver’s License

o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

Subaru Sales Brand Specialist - Centennial Subaru

Overview

We are seeking highly-motivated individuals who take pride in their performance and in developing lifelong customer relationships. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe in providing ongoing sales training, but also in rewarding outstanding effort and results. If you have the drive to perform, exceed and excel, then we want you to come work with us as a Brand Specialist. You will work alongside the best in our business, and you can be part of a team consistently achieving the Top Workplaces designation! In this role, you will be responsible for walking clients through the entire sales process, from inquiry to ownership. Satisfying customer demands that exceed expectations while maintaining a positive experience is essential for our Brand Specialists. Surpassing expectations will not only help close the sale, but secure customers for life.

Our Company Purpose Statement

We are passionately committed to developing lifelong relationships and delivering the ultimate ownership experience through integrity and innovation.

Job Responsibilities

• Demonstrate and sell new Subaru and pre-owned vehicles, as well as financial services offered by the dealership.
• Develop a thorough knowledge of Subaru products and services, current inventory of vehicles, and competitive vehicles and services.
• Exceed customer satisfaction goals by providing exceptional service.
• Attend all required training classes and demonstrate a high level of professionalism.
• Conduct all business with honesty, integrity and in accordance with Our Values, Code of Business Conduct and our Polices & Procedures

Requirements

• High school diploma or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Is legally able to work in the United States
• Must have a driver's license and maintain insurability
• Pre-employment drug screen
• Must be able to obtain and maintain a Nevada Sales License

Benefits

• PPO Medical coverage with available wellness and tobacco-free discounts
• Vision and Dental Insurance, Flex spending accounts, and other annual offerings
• 401K saving plan with 4% match effective immediately
• Generous Paid Time Off schedule
• Holiday, Bereavement, Jury Duty, and Training Pay available
• Company-paid Life, AD&D, Long-term Disability, and Business Travel Accident Insurance
• Direct Deposit
• Employee Assistance Program
• Career growth opportunities based on performance

Pay:

• Commission-based pay biweekly (26 pay periods in a year). Pay range anticipated from $50,000 to $150,000+ annually based on productivity.

Job Type: Full Time

Company Website:

Work Remotely: No

About our Dealership

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

We look for strong candidates who embrace hospitality and integrity to support our valued customers. We are committed to an environment of trust, teamwork, challenge and development. We deliver excellence while constantly seeking ways to improve our knowledge, skills, and the way we perform our jobs both individually and collectively. We are dedicated to achieving excellence thorough the loyal efforts of talented and enthusiastic associates. We embrace change as an opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel. We provide a work environment that challenges each of us to excel in all we do. Yet we embrace the necessity for also achieving a high level of happiness and fun in all that we do. We are proud to be part of this organization.

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team.  If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:

Why Audi Dallas:

• Family Owned and Operated – We Treat You As A Member Of The Family, Not A Number
• Outstanding Culture, Facilities and Work Environment
• Your Work/Life Balance Is Very Important To Us
• Hands On Management Staff
• We Believe In Promoting From Within
• Opportunity for Your Career Growth

Benefits:

• Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
• 401k Company Match (Fully Vested After 5 Years Of Employment)
• Referral / Bonus Program
• Paid Vacation
• Paid Training for Technicians
• Ongoing Training and Development
• Competitive Compensation
• Annual Bonuses Paid At End Of Year
• Company Provided Life Insurance
• Company Provided Long Term Disability
• Discounts On Vehicle Purchases, Parts and Service
• Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service

RESPONSIBILITIES:

• Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
• Maintain and/or Exceed Sales Goals As Required By Dealer
• Assist Customers In Selecting The Right Vehicle By Asking Open-Ended Questions and Listening Carefully To Their Needs
• Explain Product Performance, The Application Process, Technology and Dealership Benefits To All Prospects
• Take All Guests On A Tour Of The Facility
• Describe Upgrades, Accessories and Optional Equipment Available for Customer Purchase
• Build Strong Rapport With Customers and Work To Develop Long-Term Relationships 
• Work To Efficiently and Successfully Overcome Objections, Close Sales, and Perform All Steps Of The Sales Process In Accordance With Dealership Requirements
• Report To Your Sales Manager On A Daily Basis Regarding Your Contact and Sales Objectives, Planned Activities, Reviews, and Analysis Of Prospects
• Manage Your Customer Database and Contact In The Provided CRM (Client Relationship Management) Tools
• Maintain Requirements for Acura CSI (Customer Satisfaction Index)
• Other Duties or Tasks As Requested or Required

REQUIREMENTS:

• Prior Automotive Experience Preferred
• Comfort Level With Commission Based Pay Structure
• Minimum High School Diploma or GED Equivalent Required
• Valid Driver’s License
• Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
• Excellent Communication and Customer Service Skills
• Professional Appearance and Work Ethic
• Self-Motivated
• Ability To Work In A Fast Paced Environment
• Solid Work Ethic Around Attendance and Punctuality
• Complete A Pre-Employment Drug Screen and Background Check