Customs Brokerage Agent
Posted today
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Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Tasks and Duties
+ Receive documents.
+ Prepare customs entries in Customsware or other customs software.
+ Understand the elements of the Import & export customs SOP.
+ Ensure accurate and timely data entry into operating systems.
+ Ensure timely customs clearance of shipments.
+ Monitor customs clearances and communicate with Customers.
Physical Demands
+ Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
+ Write with pencil/pen/marker.
+ Functions performed primarily while seated at desk
Expeditors Key Performance Expectations
+ Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
+ Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
+ Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
+ Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
+ Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
+ Culture:
Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Personal Growth and Development:
Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
+ Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
+ Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
+ Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
+ Global logistics industry knowledge
+ Good computer skills (e.g., MS Excel, MS Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical
+ Life Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Customs Brokerage Compliance Administrator
Posted 4 days ago
Job Viewed
Job Description
For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. For the better. Together.
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below!
Supports the coordination of Customs Brokerage activities for the Customs compliance program. Executes these activities in support of the established Hellmann Compliance Program Policy and its practices, goals, and objectives. Performs the following duties personally or through designated personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Prepares Post Entry Work including PSCs, Protests and Petitions to assist in the company response to matters involving fines, penalties and forfeitures at the request and direction of the Customs Brokerage Compliance Manager and V.P. of Customs brokerage.
• Participates in and monitors operating activities and controls to promote compliance, communication and adequate information flow for the CHB Branches. Activities include but are not limited to monthly analysis and reporting of ABI error rates, branch performance, other government agency analysis and reporting, internal audit of transactions, preparation of post summary adjustments, and maintenance of reports such as ACE. Duty Paid and ISF reports. Prepares recommendations for non-conformances.
• Operates consistently under U.S. Customs compliance practices and supports execution.
• Adheres to compliance standards for all branch offices.
• Interacts with Customs Compliance Manager, CHB managers and Branch Manager and all staff regarding all compliance activities
• Assist in training of personnel to ensure appropriate understanding of required procedures for customs and trade adherence. Training to include scheduled Hellmann webinar courses curriculum
• Assist with the development of SOP's for internal operations and external client support
• Provides recommendations regarding process improvements, solutions, and action plans for areas of deficiency.
• Communicates with Customs at all levels including the Office of International Trade, local commodity specialists, inspection and control, broker management, and broker client manager
• Assists in C-TPAT annual risk assessments and validation
• Assists in maintenance and updating of Hellmann Compliance Program Policies Manual
• Assists to ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.
• Some Travel May be Required
• Supports company commitment to operational standards
• Performs other position related duties as specified by management
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
• A bachelor's degree and five years of related experience and/or training; or equivalent combination of education and experience.
• Customs Broker License required
• Must have experience in basic corporate import/export requirements, international trade laws (classification, valuation, country of origin determination, country of origin marking, INCO terns, documentation, cross-border practices
KNOWLEDGE, SKILLS & ATTRIBUTES
• Financial acumen - understands business drivers
• Ability to interact with Customs & Border Protection personnel at all levels
• An advanced understanding of CFR Title 19; Section 111, Subpart C which addresses the responsibilities of a U.S. Custom House Broker along with an advanced understanding of all other Parts contained within the CFR
• An understanding of the Harmonized Tariff Schedules of the United States and product classification.
• An understanding of Customs valuation standards, valuation encyclopedia, along with international terms of sale
• Understanding of Customs Modernization Act content and requirements
• Understanding of Other Government Agency requirements
• An understanding of processing through Customs Automated Commercial Environment especially the Automated Broker Interface module.
• An understanding of international ocean, air and cross border traffic and transportation
• Complete familiarity with the primary Customs forms used in the processing of entries for U.S. Customs clearance, warehousing or in-bond movement.
• Results-oriented - drives strategy and execution
• Leadership - demonstrates professionalism
• Customer-focused
• Organizational skills
• Time management and prioritization
• Adaptable / flexible to high-pressured environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
• Proficient in world geography, shipping documentation, and Incoterms
• Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting.
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
• Analytical skills / problem-solving ability
• Coaching skills - able to train, coach, and develop subordinates
PHYSICAL DEMANDS
• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• May require up to 25% occasional overnight travel
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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