26 Business Administration jobs in Columbus

What you can expect
In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You can expect to collaborate with leaders across Sales, Marketing, Product, Finance, and Operations. Additionally, you will optimize processes and build scalable programs that directly impact growth and retention. The position offers the opportunity to influence high-level decision-making in a dynamic, global environment.
About the Team
The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.
Responsibilities
+ Performing budgeting, planning, financial analysis, capital expenditure reviews, and variance analysis; evaluate pricing structures to align with company objectives.
+ Maintaining and enhancing costing models, margin management tools, and forecasting processes; partner with FP&A and online leadership on revenue planning and team targets.
+ Capturing and analyzing sales KPIs, historical trends, and revenue data for QBRs, leadership meetings, earnings calls, and investor presentations.
+ Managing and optimizing Salesforce CRM data, dashboards, analysis, and reporting tools to drive insights and data integrity across teams.
+ Preparing and delivering leadership and stakeholder presentations; training users and leaders on dashboards and tool usage, assisting with troubleshooting.
+ Optimizing existing processes and policies to support scalable programs while collaborating cross-functionally to align business objectives and outcomes.
What we're looking for
+ Be a strategic operator with a Bachelor's with 10+ years of related experience, MS with 8+ years, PhD with 5 years, or equivalent experience.
+ Have experience managing P&L with necessary financial modeling, business acumen, and robust background in budgeting, planning, variance analysis, and revenue forecasting.
+ Be proficient in Salesforce CRM, dashboards, and reporting tools. With the ability to maintain and own data quality and consistency in sales and marketing systems for the SMB segment.
+ Have advanced organizational development, program management, problem-solving skills, and the ability to work effectively in dynamic environments with diverse stakeholders. Have excellent verbal and written communication skills with experience preparing presentations for internal and external stakeholders.
+ Have proven ability to partner cross-functionally with Sales, Marketing, Product, Finance, and Operations, and experience mentoring or leading teams.
+ Be comfortable in high-growth environments and able to prioritize strategically across multiple initiatives.
Salary Range or On Target Earnings:
Minimum:
$97 600,00
Maximum:
$225 700,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
09/12/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Business Analysis Manager- Bond Administration in Investor Reporting, you will be a key player in driving strategic initiatives and operational improvements and will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for the administration of mortgage-backed securities, including contract administration, complex waterfall and bond distribution calculations, quantitative analysis and management reporting, quality assurance and quality control, and timely and accurate reporting/remitting to relevant third parties. You'll also create procedural guidance and maintain credit servicing documentation throughout the life of security asset deal and prioritize, resolve, and/or communicate asset security issues as they arise with all interested parties.
**Job responsibilities**
+ Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents.
+ Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
+ Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
+ Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
+ Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility.
+ Review and verify financial models monthly to facilitate the accurate and timely submission of investor distribution reports and funds transfers to investors and trusts
+ Establish and enforce quality assurance guidelines and processes to further substantiate the accuracy of the distribution reports, maintain department objectives and annual audit requirements
+ Reconcile custodial accounts, prepare necessary journal/ledger entries, create, and validate system adjustments, and process timely wire payments to ensure proper accounting in accordance with regulatory guidelines
+ Collaborate with internal/external parties to resolve transaction issues and questions related to deal structure, collateral data, bond payments and other deal and/or

Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Business Analysis Manager- Bond Administration in Investor Reporting, you will be a key player in driving strategic initiatives and operational improvements and will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for the administration of mortgage-backed securities, including contract administration, complex waterfall and bond distribution calculations, quantitative analysis and management reporting, quality assurance and quality control, and timely and accurate reporting/remitting to relevant third parties. You'll also create procedural guidance and maintain credit servicing documentation throughout the life of security asset deal and prioritize, resolve, and/or communicate asset security issues as they arise with all interested parties.

Job responsibilities

• Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents.
• Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
• Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
• Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
• Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility.
• Review and verify financial models monthly to facilitate the accurate and timely submission of investor distribution reports and funds transfers to investors and trusts
• Establish and enforce quality assurance guidelines and processes to further substantiate the accuracy of the distribution reports, maintain department objectives and annual audit requirements
• Reconcile custodial accounts, prepare necessary journal/ledger entries, create, and validate system adjustments, and process timely wire payments to ensure proper accounting in accordance with regulatory guidelines
• Collaborate with internal/external parties to resolve transaction issues and questions related to deal structure, collateral data, bond payments and other deal and/or

Our client is seeking ambitious and eager Graduate Trainees to join their Business Operations program in Columbus, Ohio . This is an exceptional opportunity for recent graduates to gain hands-on experience across various departments, including project management, process improvement, data analysis, and strategic planning. The program is designed to provide comprehensive training and mentorship, enabling participants to develop essential business acumen and contribute meaningfully to the organization's success. Responsibilities will vary depending on departmental placement but may include supporting project execution, analyzing operational data to identify trends and efficiencies, assisting in the development of business strategies, contributing to process documentation, and collaborating with cross-functional teams. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, a proactive attitude, and a genuine interest in business operations. A Bachelor's degree in Business Administration, Economics, Finance, or a related field is required. This role offers a fantastic pathway for career growth within a reputable organization, providing exposure to diverse business functions and the opportunity to learn from experienced professionals. Make your mark in Columbus, Ohio and kickstart your career with this exciting graduate opportunity.

Our client is launching an exciting Graduate Trainee program designed to cultivate future leaders within their Business Operations division, based in Columbus, Ohio, US . This hybrid program offers a blend of hands-on experience, professional development, and mentorship, providing a comprehensive understanding of core business functions and operational excellence. We are seeking enthusiastic, driven, and intellectually curious recent graduates eager to kickstart their careers.

Program Overview:

• Gain exposure to various facets of business operations, including process optimization, project management, data analysis, and strategic planning.
• Participate in structured training modules and workshops focused on developing essential business acumen and leadership skills.
• Work on challenging projects that contribute directly to departmental goals and company objectives.
• Collaborate with experienced professionals and mentors across different teams and departments.
• Develop a strong understanding of our client's products, services, and market position.
  

Responsibilities:

• Assist in the analysis and improvement of business processes to enhance efficiency and productivity.
• Support project teams in planning, executing, and monitoring project deliverables.
• Collect, analyze, and interpret data to provide insights for decision-making.
• Contribute to the development of reports, presentations, and documentation.
• Engage actively in team meetings and discussions, offering fresh perspectives.
  

Qualifications:

• Recent graduate with a Bachelor's degree in Business Administration, Management, Operations Management, Economics, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Eagerness to learn and adapt in a dynamic environment.
• Ability to work collaboratively within a team.
  

This internship provides a unique pathway for recent graduates to gain invaluable experience and launch a successful career in business operations. Embrace the hybrid model at our Columbus, Ohio, US location.

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
**Job Description Summary:**
This position is responsible for design, direction and execution of strategic operations initiatives ( potentially within more than one OhioHealth site) in Support Services (which may include Environmental Services, Patient Transport and/or Parking), care site specific alignment, and will manage complex, hospital-wide projects with a focus on reducing short and long term operational costs without workforce implications and improving patient care. The Business Operations Manager for Support Services is responsible for oversite of budgeting, customer service, facility, and equipment purchases, and ensuring that best practices are executed. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of high-quality services and patient / visitor satisfaction.
**Responsibilities And Duties:**
45% Administrative/Leadership Responsibilities:
Hires, trains, supervises, evaluates, and manages professional level roles in shared services consistent with human resources policies and procedures. Has accountability for the performance and results of a team within own specialty. Adapts departmental plans and priorities to address resource and operation challenges. Decision and problem solving are guided by policies, procedures, and departmental plan. Provides technical guidance to associates colleagues and/or patients. Applies understanding of the business and how own area integrates with others to achieve departmental and organizational results.
25% Financial Responsibilities:
Prepares annual budgets and operates within budget guidelines. Develops and maintains position control, manages resources and labor hours to remain within established budgets. Reviews monthly DRR and explains variances to budget. Consistently meets departmental budgets. personal, capital, expenses, according to all budgetary policies and procedures. Anticipates and appropriately responds to shifting demand on the organization / department's resources.
20% Service Excellence and Culture:
Serves as a role model to others by exhibiting excellent interpersonal relationship skills through verbal and non-verbal behavior. Promotes positive communications with staff, other areas within the hospital, and in the community. Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff. Maintain best in class service by putting the patient at the center of all decisions.
5% New Product Intake and Vendor Compliance:
Manages the logistics of new product request with a focus on diverse spend. This contains but is not limited to product conversions throughout multiple facilities, reconciliation, and removal of obsolete product, facilitating the arrival, delivery, and distribution of product/equipment. Provides communication of any key financial impact to hospital operations and impacted customers.
5% Regulatory Compliance:
Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations
**Minimum Qualifications:**
Bachelor's Degree
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in hospital/healthcare administration, business administration, or related field.
+ Or minimum of 10 years relevant experience in Support Services or related field of operations
**SPECIALIZED KNOWLEDGE**
Experienced in healthcare / operations management or 5 years equivalent experience.
- Experienced developing an inclusive/diverse team
- Proven ability to build and lead teams toward measurable results
- Proven history of excellent customer service skills
- Experience in building and maintaining multi-disciplinary relationships
- Ability to manage matrix relationships
- Strategic thinking and analytical skills
- Strong oral and written communication skills.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Environmental Services
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion,

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
**Job Description Summary:**
This position is responsible for design, direction and execution of strategic operations initiatives ( potentially within more than one OhioHealth site) in Support Services (which may include Environmental Services, Patient Transport and/or Parking), care site specific alignment, and will manage complex, hospital-wide projects with a focus on reducing short and long term operational costs without workforce implications and improving patient care. The Business Operations Manager for Support Services is responsible for oversite of budgeting, customer service, facility, and equipment purchases, and ensuring that best practices are executed. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of high-quality services and patient / visitor satisfaction.
**Responsibilities And Duties:**
45% Administrative/Leadership Responsibilities:
Hires, trains, supervises, evaluates, and manages professional level roles in shared services consistent with human resources policies and procedures. Has accountability for the performance and results of a team within own specialty. Adapts departmental plans and priorities to address resource and operation challenges. Decision and problem solving are guided by policies, procedures, and departmental plan. Provides technical guidance to associates colleagues and/or patients. Applies understanding of the business and how own area integrates with others to achieve departmental and organizational results.
25% Financial Responsibilities:
Prepares annual budgets and operates within budget guidelines. Develops and maintains position control, manages resources and labor hours to remain within established budgets. Reviews monthly DRR and explains variances to budget. Consistently meets departmental budgets. personal, capital, expenses, according to all budgetary policies and procedures. Anticipates and appropriately responds to shifting demand on the organization / department's resources.
20% Service Excellence and Culture:
Serves as a role model to others by exhibiting excellent interpersonal relationship skills through verbal and non-verbal behavior. Promotes positive communications with staff, other areas within the hospital, and in the community. Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff. Maintain best in class service by putting the patient at the center of all decisions.
5% New Product Intake and Vendor Compliance:
Manages the logistics of new product request with a focus on diverse spend. This contains but is not limited to product conversions throughout multiple facilities, reconciliation, and removal of obsolete product, facilitating the arrival, delivery, and distribution of product/equipment. Provides communication of any key financial impact to hospital operations and impacted customers.
5% Regulatory Compliance:
Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations
**Minimum Qualifications:**
Bachelor's Degree
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in hospital/healthcare administration, business administration, or related field.
+ Or minimum of 10 years relevant experience in Support Services or related field of operations
**SPECIALIZED KNOWLEDGE**
Experienced in healthcare / operations management or 5 years equivalent experience.
- Experienced developing an inclusive/diverse team
- Proven ability to build and lead teams toward measurable results
- Proven history of excellent customer service skills
- Experience in building and maintaining multi-disciplinary relationships
- Ability to manage matrix relationships
- Strategic thinking and analytical skills
- Strong oral and written communication skills.
**Work Shift:**
Variable
**Scheduled Weekly Hours :**
40
**Department**
Main Parking
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion,

**Company :**
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
***MUST BE A US CITIZEN ***
This job provides supervisory direction and oversight for all enrollment, premium billing, claims and/or customer service telephone and written correspondence inquiries (routine, priority Congressional / Department of Defense), and appeals. Ensures that all processes are compliant with requirements and performance standards are consistently met. Responsibilities include: provides supervisor direction, scheduling and support for customer service representatives on both day and overnight work schedules, provides technical support an coaching/mentoring of direct reports, utilizes workforce and inventory management tools/reports to ensure work is evenly distributed for multiple contracts and that adequate resources are allocated to ensure timeliness standards are met for each contract, provides oversight support for the quality control program and initial and ongoing training and mentor programs, and assists to provide interview/hiring and audit support when needed.
**ESSENTIAL RESPONSIBILITIES**
+ Supervises the daily operations and workforce work distribution to ensure that standards are met for all contracts. Collaborates with other management staff to prioritize and adjust work assignment throughout the day depending on aging and influx of work.
+ Interfaces with direct reports daily to provide technical support, coaching, mentoring, reinforcement training and cross-training skill development. Inspires and motivates staff to work to their full potential. Provides routine employee feedback and monthly/annual formal review of performance, achievements, and noting areas where improvement is needed to meet expectations and standards.
+ Ensures that dental policy and contract requirements and procedures are current and consistently applied. Provides timely updates to staff. Drafts operation documentation and how-to directives, and instructional memos, as needed, to provide additional clarity.
+ Assists to review scheduling of customer service staff to assess the varied work shifts that are needed to handle high call volume periods throughout the day and evening. Updates the workforce management system of staffing changes throughout the day to ensure adequate staff are available during peak call periods.
+ Assists to interview and hire new staff. Assists to set-up the mentor program immediately following each class. Employees are cross-trained on multiple contracts and enhanced skill functions; therefore staff development is continually-going.
+ Provides oversight direction for the quality control program to ensure that all accuracy standards are met. Ensures that the appropriate sampling is performed, provides employees with routine, timely updates on performance. Provides positive feedback and suggests methods to enhance performance when appropriate. Develops a corrective plan of action, including additional training, if accuracy standards are not met.
+ Works to expedite the resolution of employee issues and technical/systems problems. Provides research and technical support need to address complex claims and inquiries and/or when systems problems occur. Provides direction for priority Congressional and Department of Defense inquiries and appeals.
+ Performs administration tasks such as leave approvals and functions as a lead/participant in meetings as the department representative. Works on projects and assists with Government and internal audit as needed.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ No Substitutions
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1 - 3 years' experience supervising or functioning as a lead/mentor in a fast-paced production environment
+ Experienced at problem solving and motivating employees
+ Knowledge of dental policy and contract standards, requirement, policies and procedures
+ Knowledge of enrollment and billing, claims and/or customer service telephone and written correspondence processes and systems applications
+ Experience utilizing workforce and inventory management tools and reports to ensure contract standards are consistently met
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Strong understanding and able to apply dental policy and operational policies and procedures, preferably Government business
+ Strong interpersonal and personnel management skills
+ Knowledgeable in enrollment and billing, claims, and telephone customer service and written correspondence processes and applications
+ Strong listening, verbal and communication skills; competent to lead meetings and assist with projects
+ Strong problem solving and analytical skills
+ Ability to develop and successfully implement effect plans of action to ensure contract standards are consistently met
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$50,200.00
**Pay Range Maximum:**
$91,200.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J

Introduction

IBM, a global leader in technology and business services, is currently seeking a dynamic Solution Architect to join our Business Operations (BoP) team, with a specific focus on Human Resources (HR) and Talent Acquisition operations. In this critical role, you will be at the forefront of shaping and presenting innovative HR and Talent Acquisition solutions and proposals with our clients.

IBM's Business Operations delivers end-to-end business process services leveraging IBM's advanced technologies like AI, automation, and data analytics, to help clients optimize their operations, reduce costs, improve efficiency, and drive innovative employee and candidate experiences.

As a Solution Architect in BoP, you will leverage your experience in HR and Talent Acquisition operations and IBM's advanced technologies to develop compelling, client-centric solutions. You will work closely with our BoP delivery team and industry thought leaders to understand our clients' unique needs and challenges, then design and propose tailored HR and Talent Acquisition strategies that leverage advanced AI capabilities to create meaningful business impact and client value.

Your ability to communicate complex ideas clearly and persuasively, combined with your strategic thinking and problem-solving skills, will be vital in driving client satisfaction and growth. This executive-level role offers an exciting opportunity to influence IBM's position as a market leader in delivering next-generation BPO services.

If you are passionate about leveraging your expertise to create meaningful impact for clients, this is your chance to lead in a dynamic, collaborative environment.

Your role and responsibilities

Assess the client's current HR and Talent Acquisition operations and technology landscape to understand their business needs and translate them into effective, AI-driven solutions using IBM's BoP services.

· Design and customize BoP solutions, integrating AI capabilities, specifically tailored to meet the unique HR and Talent Acquisition requirements of each client.

· Strategize, plan, and execute high-impact workshops, both internally and externally, driving consensus and actionable outcomes for digital transformation initiatives.

· Exhibit strong leadership, effectively synthesizing business, application/workflow, and data requirements into a unified perspective of solution options and recommendations.

· Optimize solutions through an understanding of business objectives and innovative technology capabilities, ensuring maximum value extraction and return on investment.

· Ensure alignment of solutions with client's overarching business objectives while expertly managing stakeholder expectations regarding scope and price.

· Build and maintain strong relationships with client C-suite stakeholders.

· Provide strategic advice to clients on how to best utilize AI technologies within HR and Talent Acquisition operations to enhance their overall HR experiences, streamline operations, and drive better talent acquisition outcomes.

· Stay abreast of the latest trends and advancements in AI and GenAI applications in HR technology and talent acquisition strategies. Regularly share insights and best practices with both clients and internal teams, focusing on AI/GenAI implications.

· Author and contribute to influential HR and Talent Acquisition client-facing publications, including white papers, further solidifying IBM's position as a trusted thought leader in the realm of business operations and digital transformation.

"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be pre approved by your manager before any changes are made. This Job can be performed from anywhere in the US."

Required technical and professional expertise

• In-depth knowledge and hands-on experience in delivering HR Operations (Contact Center, Employee Data Management, Payroll, Compensation Administration, Benefits Administration) and Talent Acquisition Operations with experience architecting complex transformation solutions comprising a broad set of technologies and services to meet client requirements.

• Strong knowledge of HR best practices and talent acquisition strategies with a keen interest in emerging AI trends.

• Experience with Human Capital Management systems and Talent Acquisition platforms.

• Excellent communication and presentation skills, with the ability to articulate complex HR technology concepts, including AI/GenAI applications, to diverse audiences.to collaborate and work with geographically spread cross-functional, multi-cultural / diverse teams.

• Experience in building storyboards for and leading client presentations, developing deep analysis that have quantitative and qualitative value, and resourcefully using data to defend points of view to business leaders.

• Proven record of closing sales including experience with commercial constructs and negotiations.

• Expertise in one or more of the following industries: financial services, health & life sciences, industrial, and/or telecommunications.

• Self-starter with a consultative, collaborative approach to problem-solving, with a strong aptitude for innovation and a willingness to drive change through the application of AI technologies.

Basic Qualifications

Bachelor's Degree or equivalent (10 years) work experience.

Minimum of 5+ years of experience architecting complex transformation solutions.

Minimum of 5+ years of experience solutioning, estimating and developing Business Operations proposals.

• Familiarity with Design Thinking principles and Change Management models, reflecting a user-centric approach to problem-solving and strategic transformation.

• Pragmatism in negotiating tradeoffs and risk mitigation strategies.

• Managing relationships and networking across functions and geographies in a fast-moving business environment.

• Strong project management skills.

• Strong problem solving and analytical skills

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.