32,594 Business IT jobs in the United States
Business Systems Analysis(IT)
92189 San Diego Country Estates, California
ResMed
Posted 3 days ago
Job Viewed
Job Description
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
The Role will be responsible for Operational excellence by partnering with business to understand and improve operational systems and processes while ensuring business requirements are being met. Collaborating closely with the business stakeholders, Product Manager and Development Team, this role will be responsible for driving projects from start to finish from requirements gathering to implementation. In addition, this role is responsible for review of tools and technologies for improving performance, reducing costs and manage deliverables. This role will also drive solution adoption by leveraging key change management, communication and stakeholder management principles.
Let's talk about Responsibilities
- Capable of understanding Resmed business models and strategic direction along with our implementation of systems to assess, recommend, and implement business improvements and initiatives
- Drive discussions on business processes and initiatives.
- Define and document processes, procedures and data flows of business systems; configures system settings and options
- Systems expert for Order Management and Warehouse Management systems and provide support to end users; including but not limited to 3rd party integrated systems, and BI solutions
- Be the subject matter expert for all systems and processes utilized by Distribution Operations and lead continuous enhancement of the systems to support business processes.
- Track and monitor effectiveness of projects, recommend and implement changes as needed to ensure business objectives are met.
- Demonstrate critical thinking when faced with challenging tasks or problems.
- Provide end user training and manage systems testing activities as required.
- Lead cross-functional linked teams to address business or systems issues.
- Other tasks and responsibilities as assigned.
- Experience implementing and supporting Warehouse Managements Systems, preferably HighJump/Korber
- Experience in Order Management, Order Fulfillment, Shipping, and Inventory functions.
- Working knowledge of Bill of Material, Manufacturing, Procurement, and Forecasting & Planning.
- Working knowledge of Data Analysis applications and tools.
- Familiarity with SQL and database tables, and can write basic queries.
- Strong project management, business process design and facilitation skills.
- Experience in all phases of project cycle interfacing both with technical teams as well as multiple lines of the business users.
- Proven experience managing stakeholder expectations and managing cross-functional teams.
- Strong familiarity with software development methodologies and change management process.
- Familiarity with Agile methodology is a plus.
- Strong analytical, organizational, and communication skills.
- Excellent interpersonal, written and oral communication skills.
- Outstanding time management and organization.
- Adept in problem solving and resolving conflict.
- Able to manage internal customer relationships and expectations.
- Ability to understand technical vision and communicate it to both technical and non-technical parties.
- BS in Computer Science, Engineering or Business a plus.
- Minimum 3 years experience in delivering large scale technology projects/programs in Supply Chain Operations
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $109,000 - $165,000
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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0
Senior Business Systems Analysis
75086 Fairview, Texas
Kasmo Global
Posted 8 days ago
Job Viewed
Job Description
Role: Senior Business Systems Analysis
Location: Plano, TX (Remote)
Rate: $80/hr.
Client: Centene Corporation !
Job Description:
Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements.
Consult with users to identify current operating procedures and to clarify program objectives.
Write documentation to describe systems requirements in detailed use cases and user stories. Write manuals for users to describe functionalities and features. Work independently, use available resources to get unblocked, and complete tasks on-schedule by exercising strong judgment and problem-solving skills. Interact with team members to determine best solutions Interact with product owners and end-users to understand business needs. Get feedback from, and build solutions for, users and customers
5+ years of related experience
Experience with creating documentation, dataprocess analysis, and requirements gathering for the application development.
Experience with Business Process Modeling tools Strong written, verbal, and interpersonal communication skills. In Depth knowledge of Health plans and Enrollment life Cycle.
In Depth knowledge of Government Plans like Medicare and Medicaid Experience in designing solutions for Health plans and supporting Product Owners for creating solutions.
Experience in supporting the development team on User Stories and Testing teams on defects.
Experience of working in Agile teams - Scrum/KANBAN Experience in scripting for RDBMS like Oracle/ MS SQL
Experience of executing projects in Agile using CICD.
Excellent communication skills and a degree of technical leadership skills
Location: Plano, TX (Remote)
Rate: $80/hr.
Client: Centene Corporation !
Job Description:
Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements.
Consult with users to identify current operating procedures and to clarify program objectives.
Write documentation to describe systems requirements in detailed use cases and user stories. Write manuals for users to describe functionalities and features. Work independently, use available resources to get unblocked, and complete tasks on-schedule by exercising strong judgment and problem-solving skills. Interact with team members to determine best solutions Interact with product owners and end-users to understand business needs. Get feedback from, and build solutions for, users and customers
5+ years of related experience
Experience with creating documentation, dataprocess analysis, and requirements gathering for the application development.
Experience with Business Process Modeling tools Strong written, verbal, and interpersonal communication skills. In Depth knowledge of Health plans and Enrollment life Cycle.
In Depth knowledge of Government Plans like Medicare and Medicaid Experience in designing solutions for Health plans and supporting Product Owners for creating solutions.
Experience in supporting the development team on User Stories and Testing teams on defects.
Experience of working in Agile teams - Scrum/KANBAN Experience in scripting for RDBMS like Oracle/ MS SQL
Experience of executing projects in Agile using CICD.
Excellent communication skills and a degree of technical leadership skills
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1
Senior Business Systems Analysis Lead
77592 Texas City, Texas
Zendesk
Posted 8 days ago
Job Viewed
Job Description
Job Description
Who we're looking for
We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.
What you'll be doing
Basic Qualifications:
The US annualized base salary range for this position is $131,000.00-$197,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Who we're looking for
We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.
What you'll be doing
- Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems.
- Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.
- Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.
- Support the sales opportunity lifecycle, including but not limited to: Account management, Opportunity management, Quoting/Document generation, and Renewals management.
- Consult on projects which overlap with our CRM platform to ensure long-term scalability and sound architectural design.
- Maintain key system and process documentation for our CRM platform, revising with business input as required.
- Respond to escalations related to our CRM system and develop processes to ensure system availability.
- Use a combination of standard functionality and custom development to solve business problems.
- Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.
- Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.
- In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack!
- Work with Workato as a middleware between systems.
Basic Qualifications:
- Bachelor's degree or equivalent work experience and 5+ years Salesforce.com analyst experience.
- Salesforce Administrator Certification (ADM 201);
- Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover.
- Experience managing systems to support enterprise sales organizations.
- Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners.
- Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation.
- Proven experience with Salesforce CPQ or a similar CPQ system;
- Advanced Approvals knowledge
- Conga knowledge
- Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications;
- Experience with Software-as-a-Service (SaaS) based selling models a plus;
- Experience with Zuora Billing;
- Jira / Confluence experience a plus;
- Knowledge of Copado;
- Knowledge of Workato (or equivalent);
- Experience with Advanced Approvals
The US annualized base salary range for this position is $131,000.00-$197,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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2
Manager of Business Systems Analysis
15289 Pittsburgh, Pennsylvania
Switch4 LLC
Posted 8 days ago
Job Viewed
Job Description
Title: Manager of Business Systems Analysis
Location: Pittsburgh, PA
Job Type: FTE/Permanent
Position Overview
The incumbent will manage, direct, and mentor a staff of Application Analysts in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards, data integrity, and ensuring that systems are secure, scalable, durable, and adequately supported.
Key Responsibilities:
Location: Pittsburgh, PA
Job Type: FTE/Permanent
Position Overview
The incumbent will manage, direct, and mentor a staff of Application Analysts in their daily activities in support of the care and maintenance of these applications. The Manager will be responsible for systems architectures and standards, data integrity, and ensuring that systems are secure, scalable, durable, and adequately supported.
Key Responsibilities:
- Manage and mentor a team of Application Analysts.
- Ensure systems are secure, scalable, durable, and adequately supported.
- Oversee system architectures and standards.
- Ensure data integrity.
- 3 years of direct report management experience.
- 5 years of experience in the relevant industry.
- Experience with banking applications (e.g., Argo Teller, Oasis, Connects).
- Experience supporting ATMs, ITMs, TCRs, PinPads.
- Experience working with Retail Branch Operations teams to gather business requirements and deliver solutions.
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3
Manager 3, Business Systems Analysis
94039 Mountainview, California
Intuit
Posted 5 days ago
Job Viewed
Job Description
**Overview**
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.
As a "village leader," you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.
We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.
**What you'll bring**
+ Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
+ Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
+ Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
+ SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
+ Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
+ Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
+ AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
+ Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
+ Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
+ Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
+ Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
+ Strategic Leadership & Planning:
+ Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit's strategic goals.
+ Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
+ Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
+ Project & Program Oversight:
+ Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
+ Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
+ Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
+ Stakeholder Engagement & Communication:
+ Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
+ Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
+ Represent the team's work and progress in high-level discussions and presentations to senior leadership.
**How you will lead**
+ Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
+ System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
+ Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
+ Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
+ Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
+ Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
+ Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.
As a "village leader," you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.
We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.
**What you'll bring**
+ Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
+ Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
+ Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
+ SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
+ Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
+ Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
+ AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
+ Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
+ Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
+ Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
+ Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
+ Strategic Leadership & Planning:
+ Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit's strategic goals.
+ Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
+ Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
+ Project & Program Oversight:
+ Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
+ Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
+ Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
+ Stakeholder Engagement & Communication:
+ Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
+ Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
+ Represent the team's work and progress in high-level discussions and presentations to senior leadership.
**How you will lead**
+ Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
+ System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
+ Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
+ Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
+ Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
+ Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
+ Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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4
Manager 3, Business Systems Analysis
92108 Mission Valley, California
Intuit
Posted 5 days ago
Job Viewed
Job Description
**Overview**
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.
As a "village leader," you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.
We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.
**What you'll bring**
+ Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
+ Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
+ Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
+ SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
+ Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
+ Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
+ AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
+ Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
+ Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
+ Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
+ Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
+ Strategic Leadership & Planning:
+ Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit's strategic goals.
+ Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
+ Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
+ Project & Program Oversight:
+ Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
+ Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
+ Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
+ Stakeholder Engagement & Communication:
+ Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
+ Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
+ Represent the team's work and progress in high-level discussions and presentations to senior leadership.
**How you will lead**
+ Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
+ System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
+ Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
+ Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
+ Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
+ Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
+ Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.
As a "village leader," you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.
We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.
**What you'll bring**
+ Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
+ Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
+ Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
+ SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
+ Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
+ Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
+ AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
+ Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
+ Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
+ Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
+ Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
+ Strategic Leadership & Planning:
+ Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit's strategic goals.
+ Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
+ Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
+ Project & Program Oversight:
+ Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
+ Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
+ Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
+ Stakeholder Engagement & Communication:
+ Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
+ Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
+ Represent the team's work and progress in high-level discussions and presentations to senior leadership.
**How you will lead**
+ Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
+ System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
+ Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
+ Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
+ Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
+ Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
+ Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
View Now
5
Manager- Business/Systems Analysis - Revenue Systems Ops
63366 O'Fallon, Missouri
MasterCard
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager- Business/Systems Analysis - Revenue Systems Ops
Overview:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
• The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
• The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.
• The Manager- Business/Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management, Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally.
Role
• Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organization.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the Salesforce.com Revenue operational systems' user base.
• Provide technical and process support for inquiries for Revenue Business Operation’s platforms, to include support related to system records that drive delivery, billing and revenue recognition
• Operational support of our product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
• Under general supervision, support investigation and resolution of issues, concerns and general requests
• Conduct periodic Quality Control checks and Data Audits
All About You
• BS/BA degree or combination of experience and formal education
• Relevant experience (e.g. senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquires.
• Demonstrates ability to contribute to support projects/ inquiries related to CRM, ERP or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.)
• Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Visio is a plus
• Proven team player with excellent interpersonal skills, verbal and written communication skills
• Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
• Ability to work independently and maintain confidentiality
Preferred qualifications
• Experience in implementing or managing CRM/ Order Management / ERP solutions. Salesforce.com is a plus.
• Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
-
Abide by Mastercard’s security policies and practices;
-
Ensure the confidentiality and integrity of the information being accessed;
-
Report any suspected information security violation or breach, and
-
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
O'Fallon, Missouri: $102,000 - $58,000 USD
Arlington, Virginia: 117,000 - 182,000 USD
Purchase, New York: 117,000 - 182,000 USD
View Now
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6
Manager- Business/Systems Analysis - Revenue Systems Ops
63368 O'Fallon, Missouri
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager- Business/Systems Analysis - Revenue Systems Ops
Overview:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.
- The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
- The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.
- The Manager- Business/Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management, Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally.
Role
- Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organization.
- Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
- Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
- Provide training and support adoption to the Salesforce.com Revenue operational systems' user base.
- Provide technical and process support for inquiries for Revenue Business Operation's platforms, to include support related to system records that drive delivery, billing and revenue recognition
- Operational support of our product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
- Under general supervision, support investigation and resolution of issues, concerns and general requests
- Conduct periodic Quality Control checks and Data Audits
All About You
- BS/BA degree or combination of experience and formal education
- Relevant experience (e.g. senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquires.
- Demonstrates ability to contribute to support projects/ inquiries related to CRM, ERP or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.)
- Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Visio is a plus
- Proven team player with excellent interpersonal skills, verbal and written communication skills
- Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
- Ability to work independently and maintain confidentiality
Preferred qualifications
- Experience in implementing or managing CRM/ Order Management / ERP solutions. Salesforce.com is a plus.
- Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $102,000 - $158,000 USD
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager- Business/Systems Analysis - Revenue Systems Ops
Overview:
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.
- The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
- The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team is charged with managing and adapting the policies, processes and platforms used across Services.
- The Manager- Business/Systems Analysis, will lead strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support to include the execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems to include Order Management, Sales (Saleforce.com), FinancialForce/PSA, and other new platforms implemented related to operations globally.
Role
- Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organization.
- Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
- Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement
Provide system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
- Provide training and support adoption to the Salesforce.com Revenue operational systems' user base.
- Provide technical and process support for inquiries for Revenue Business Operation's platforms, to include support related to system records that drive delivery, billing and revenue recognition
- Operational support of our product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries
- Under general supervision, support investigation and resolution of issues, concerns and general requests
- Conduct periodic Quality Control checks and Data Audits
All About You
- BS/BA degree or combination of experience and formal education
- Relevant experience (e.g. senior business analyst, product owner, consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquires.
- Demonstrates ability to contribute to support projects/ inquiries related to CRM, ERP or other RevenueOps operational systems (Oracle, Salesforce.com, Billing, etc.)
- Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Visio is a plus
- Proven team player with excellent interpersonal skills, verbal and written communication skills
- Keen analytical and proven problem-solving skills with a detailed driven and results oriented approach
- Ability to work independently and maintain confidentiality
Preferred qualifications
- Experience in implementing or managing CRM/ Order Management / ERP solutions. Salesforce.com is a plus.
- Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $102,000 - $158,000 USD
View Now
7
Business Systems Analysis Manager D365, Finance & Accounting
92002 Carlsbad, California
Vuori, Inc.
Posted 8 days ago
Job Viewed
Job Description
Company Description
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose.while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
As a Business Systems Analysis Manager, you will report to our Director, Business Systems. You will play a crucial role in overseeing and enhancing the company's enterprise systems. Your deep expertise implementing and supporting Microsoft Dynamics 365 Finance & Operations ("F&O") Finance related configuration, extensions, integrations, and reporting will help ensure efficient and reliable business processes. As you will be managing internal and external Finance Business Analysts, you will also stay very hands-on, to help the team delivering on both projects and production supports areas. Your business acumen will allow you to provide recommendations/solutions to our business stakeholders, as we will implement enhancements, always in alignment with the company's roadmap and priorities. Your cross-functional experience and understanding of Order-To-Cash and Procure-To-Payment workflows, will allow you to maintain visibility/coordination to/with stakeholders from other departments such as Sales Operations, Supply Chain and Planning. Your techno-functional systems knowledge, excellent problem-solving abilities and focus on delivering and supporting complete, high-quality solutions, will allow you to deliver significant value and learn new skills as Vuori continues to expand and improve its enterprise technology portfolio.
What you'll get to do:
Who you are:
Our investment in you:
At Vuori, we're proud to offer the following to our employees:
The salary range for this role is $160,000 per year - $180,000 per year. This role is bonus eligible.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose.while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
As a Business Systems Analysis Manager, you will report to our Director, Business Systems. You will play a crucial role in overseeing and enhancing the company's enterprise systems. Your deep expertise implementing and supporting Microsoft Dynamics 365 Finance & Operations ("F&O") Finance related configuration, extensions, integrations, and reporting will help ensure efficient and reliable business processes. As you will be managing internal and external Finance Business Analysts, you will also stay very hands-on, to help the team delivering on both projects and production supports areas. Your business acumen will allow you to provide recommendations/solutions to our business stakeholders, as we will implement enhancements, always in alignment with the company's roadmap and priorities. Your cross-functional experience and understanding of Order-To-Cash and Procure-To-Payment workflows, will allow you to maintain visibility/coordination to/with stakeholders from other departments such as Sales Operations, Supply Chain and Planning. Your techno-functional systems knowledge, excellent problem-solving abilities and focus on delivering and supporting complete, high-quality solutions, will allow you to deliver significant value and learn new skills as Vuori continues to expand and improve its enterprise technology portfolio.
What you'll get to do:
- Collaborate with a combination of internal and external Finance Analysts.
- Facilitate cross-functional interactions when needed.
- Align Solutions with Business Goals: Ensure that the D365 F&O ERP system and other enterprise applications and Finance systems function in alignment and support of Vuori's broader business objectives, vision, and strategy.
- Deliver and Support System Integrations and Enhancements: Design, configure and test core ERP solutions and design, test and support extensions within ERP as well as integrations with other enterprise business applications in alignment with the needs of the business.
- Troubleshoot and Resolve Complex Issues: Provide leadership in troubleshooting and resolving complex production issues within and across D365 and other enterprise systems.
- Optimize Business Processes: Utilize your deep business acumen and knowledge of D365 ERP modules to optimize business processes and system performance.
- Collaborate with Key Stakeholders: Work closely with business partners and other technology team members, providing insights on system requirements, design, and implementation strategies.
- Knowledge Sharing and Best Practices: Promote knowledge of leading practices within the team, especially in design, configuration and use of Finance and Accounting functions within D365 F&O.
- Documentation and Compliance: Ensure meticulous documentation of system changes for future reference and compliance for all configurations, extensions, forms, integrations and reports.
- Focus on quality: in collaboration with the Enterprise QA Team, ensure all systems changes are rigorously tested to prevent production defects, and develop repeatable processes to drive efficiency, predictability, and continuous improvement into enterprise QA processes.
- Stay Updated with Industry Trends: Maintain an up-to-date understanding of new functionality being released in D365 F&O and other relevant services and applications as well as industry trends to ensure Vuori is at the forefront of technological advancements.
Who you are:
- Experience in Microsoft D365 F&O: At least 7+ years of experience with progressive responsibility in Dynamics ERP implementations, upgrades, and end user support, including design/build/test/deployment of new functionality as well as troubleshooting and root cause analysis of production issues.
- Experience in managing internal and external resources.
- Agile Methodology / DevOps: Proficient in Agile delivery methods and Azure DevOps. Jira is a plus.
- Expertise in D365 F&O ERP: Strong techno-functional background in D365 F&O Finance and Accounting, and integrations from cross-functional streams.
- Leadership and Collaboration Skills: Proven ability to take on complex assignments with minimal supervision, deliver complete solutions, demonstrate ownership and attention to detail, and build great relationships with and work collaboratively with business stakeholders, project managers, and other technology teams.
- Experience with SoD compliance requirements.
- Communication Proficiency: Excellent written and verbal communication skills
- Integration Experience: Knowledge of system integrations; can read/evaluate data payloads.
- Technical Skills: Knowledge of D365 F&O system architecture, Power BI, Azure, and SQL.
- ERP experience within Apparel, Retail industry highly desired; knowledge of both wholesale and direct-to-consumer business processes highly desired; within a multi-companies, multiple currencies and intercompany workflows environment highly desired.
- Educational Background: Bachelor's degree in information technology, finance, accounting, or another relevant field.
Our investment in you:
At Vuori, we're proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The salary range for this role is $160,000 per year - $180,000 per year. This role is bonus eligible.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
View Now
8
Business & Technology Integration - Business Analyst
94039 Mountainview, California
eTeam
Posted 3 days ago
Job Viewed
Job Description
Title: Oracle EBS Service Contracts - Functional Consultant
Location: Mountain View, CA Onsite
Duration: 8 Months of Contract
Responsibilities:
The client is a company that operates a social networking platform for professionals, providing services for career development and business networking. As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will be expected to be a subject matter expert, collaborate and manage the team to perform effectively, make team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Order to Cash (OTC) is required. Expert proficiency in Oracle EBS Receivables, Service Contracts, Revenue Recognition, and intermediate proficiency in Oracle EBS General Ledger are recommended.
8 to 10 years of hands-on experience in Oracle EBS Applications (Oracle E-Business Suite).
Facilitate workshops to gather requirements and ensure alignment among stakeholders.
Develop process maps and documentation to illustrate current and future state processes.
Utilize data analysis techniques to identify trends and insights that inform business decisions.
Collaborate with technical teams to ensure that business requirements are translated into functional specifications.
Provide training and support to team members and stakeholders on new processes and systems.
What are "must-have" skills for this role:
1. Oracle EBS
2. OTC
3. Oracle EBS General Ledger
Location: Mountain View, CA Onsite
Duration: 8 Months of Contract
Responsibilities:
The client is a company that operates a social networking platform for professionals, providing services for career development and business networking. As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will be expected to be a subject matter expert, collaborate and manage the team to perform effectively, make team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Order to Cash (OTC) is required. Expert proficiency in Oracle EBS Receivables, Service Contracts, Revenue Recognition, and intermediate proficiency in Oracle EBS General Ledger are recommended.
8 to 10 years of hands-on experience in Oracle EBS Applications (Oracle E-Business Suite).
Facilitate workshops to gather requirements and ensure alignment among stakeholders.
Develop process maps and documentation to illustrate current and future state processes.
Utilize data analysis techniques to identify trends and insights that inform business decisions.
Collaborate with technical teams to ensure that business requirements are translated into functional specifications.
Provide training and support to team members and stakeholders on new processes and systems.
What are "must-have" skills for this role:
1. Oracle EBS
2. OTC
3. Oracle EBS General Ledger
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