3,234 Business Systems Manager jobs in the United States

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Overview

Our Business Systems Engineer owns and executes the GTM systems roadmap designing, building, and scaling the architecture that powers our growth. Youll combine deep Salesforce expertise with a builders mindset, leveraging automation and AI to streamline workflows, elevate data quality, and unlock smarter decision-making across our GTM teams.

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Abercrombie, Away Travel, Reformation, Hexclad and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Metas Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $0M. In 2025, Kustomer announced a 30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About The Role

Our Business Systems Engineer owns and executes the GTM systems roadmap - designing, building, and scaling the architecture that powers our growth. Youll combine deep Salesforce expertise with a builders mindset, leveraging automation and AI to streamline workflows, elevate data quality, and unlock smarter decision-making across our GTM teams.

Youll be Responsible for:
Strategy

• Partner with GTM leaders to translate business strategy into scalable systems design and technical solutions.
• Define and maintain the GTM systems architecture, ensuring integration, scalability, and data integrity across the tech stack.
• Drive the AI strategy for GTM systems, identifying and implementing opportunities to enhance productivity, decision-making, and process automation.
• Develop the long-term technical roadmap, balancing immediate business needs with future scalability, efficiency, and innovation.

Systems administration

• Own configuration, administration and continuous improvement of core GTM systems including Salesforce, Gong, Clari, CPQ and related tools.
• Build and maintain integrations with adjacent systems (e.g. Zuora, Jira, BI tooling, OpenAI) to ensure seamless workflows and data flows.
• Design and implement advanced technical configurations across Salesforce and related platforms, including SOQL queries, Apex development, automation scripts, and complex workflow rules.
• Evaluate, select, and implement new GTM tools and technologies to support evolving business needs.
• Ensure system reliability, security, and compliance, partnering with IT and Security as needed.

Automations & AI

• Evolve and maintain custom AI solutions (e.g., GPTs, AI assistants) that support RevOps, Sales, and CX use cases.
• Identify, build and maintain workflow automations that reduce manual work and improve accuracy across the business.

Data integrity & Documentation

• Create and maintain data governance frameworks to ensure high standards of data quality, consistency, and compliance across GTM systems.
• Develop and maintain detailed system documentation, including technical specifications, process flows, and configuration guides.

Your Qualifications

• 6+ years of experience in business systems or GTM technology roles within high-growth SaaS.
• Deep Salesforce admin expertise and certifications (e.g. Salesforce Certified Advanced Administrator and / or Salesforce Certified Platform App Builder preferred).
• Proficiency in SQL, SOQL, and at least one scripting language (e.g. Python, JavaScript, Apex).
• Experience designing, implementing, and scaling AI-driven automations and workflow solutions.
• Proven ability to influence stakeholders, drive cross-functional initiatives, and translate business needs into scalable technical solutions.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in and does not seek funds from candidates in any circumstances.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Software Development

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Overview

Join to apply for the Business Systems Manager role at Vestis Corporation .

Responsibilities/Essential Functions

• Direct the day-to-day operations and support activities of on-premises Oracle Fusion Middleware Applications (WebLogic, SOA, B2B, WebCenter, OHS, OID, OAM, etc.).
• Manage Oracle Cloud backend support and ensure up time for the organizations Customer Portal and ERP platforms, including full-stack knowledge and disaster recovery.
• Lead and coordinate change management tickets via ServiceNow and Micro Focus PPM, including Quality Assurance of code and configuration changes.
• Support CDN infrastructure for Customer Portal that is hosted on Microsoft Azure Cloud.
• Management and deployment of containerized applications and services using Kubernetes; push out new deployments, application-level upgrades, and annual SSL certificate renewals.
• Maintenance of on-premises Oracle Fusion Middleware Applications, including making changes as required by the organization, patching, and ensuring high availability; push out new deployments, keep applications up to date, and renew SSL certificates annually.
• Support the goals of the companys technological alignment efforts and seek out opportunities for continuous process improvement.
• Support internal communications related to business improvements and processes, system upgrades, and enhancements.
• Manage a team and perform managerial duties including hiring/terminations, goal setting, performance evaluation, mentoring/coaching, and approving vacation and expense reimbursement requests.
• Oversee vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions.
• Ensure governance policy development and adherence; report on statuses when requested; submit time and expense reporting accurately and timely; maintain compliance with mandatory trainings and audit requirements.
• Perform additional duties as directed by supervisor.

Knowledge/Skills/Abilities

• Proven technical knowledge of Oracle Fusion Middleware technologies (WebLogic, SOA, B2B, WebCenter, OHS, etc.).
• Experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing backend operations.
• Ability to lead infrastructure migrations and cross-platform support (Oracle On-Premises and Cloud).
• Collaborate across IT and business teams to deliver compliant, enterprise-aligned solutions.
• Willingness to grow by seeking coaching and guidance; proficient in MS Office O365 suite.
• Customer-centric service approach; ability to establish performance-based relationships with third-party vendors; ability to define business cases, ROI, and measure outcomes.
• Ability to manage multiple concurrent deliverables and build consensus within teams; strong problem solving and communication skills; attention to detail.
• Professional level verbal and written communication.

Experience/Qualifications

• 4 to 6 years of hands-on experience in OCI, OCI IAM, OIC, and Kubernetes for managing backend operations.
• Experience with project management methodologies and tools; experience managing a team.
• Bachelors degree in information technology or a related field preferred; must be legally able to work in the United States (U.S. Citizen or Legal Resident).

Working Environment/Safety

• Remote work capable; ability to work effectively in a work-from-home environment.
• Willingness to handle issues during all hours for 24/7 production support; travel as needed for approved work.

Compensation & Benefits

Benefits include medical, dental, vision, disability, life insurance, paid parental leave, 401k, vacation, floating holidays, and paid sick time. Salary range: $120,000 to $140,000, with potential for bonus depending on qualifications and experience.

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Every day, MTI Motion associates around the world set the future in motion by solving our customers' most vexing motion-control challenges. Serving various industries including commercial aerospace, defense, oil and gas, and transportation, MTI Motion designs and manufactures an innovative portfolio of custom, precision motion-control products and solutions, including high-performance motors, drives and controllers, as well as windings, gears and ball screws.

We're committed to promoting a collaborative team environment that focuses on accountability, honesty, and integrity to ensure customer satisfaction. We take pride in the work we perform and are committed to continuous improvement. In addition to offering a competitive benefits package, we strive to offer our employees opportunities to achieve career advancement.

MTI Motion is a wholly owned operating company within the Steel Partners (NYSE: SPLP) family of companies and is headquartered in Pleasant Prairie, WI, with facilities worldwide.

POSITION OVERVIEW

This position will report to the Chief Financial Officer and lead the MTI Business Systems team as well as be a critical member of the overall IT organization. The position is expected to provide daily support for the Enterprise Resource Planning (ERP) solution, enhancement projects and lean initiatives related to our core enterprise application systems. The role requires a strong functional knowledge of functional modules, particularly in order management, AR, AP, GL, procurement, shipping, operations etc. The role will also be responsible for supporting multiple 3rd party and custom applications in addition to the ERP system.

ESSENTIAL JOB FUNCTIONS

• Manage, configure, enhance, maintain, and document company databases, primarily utilizing MS SQL server.
• Lead company-wide project to enhance and update the data within the ERP production system to provide the business with improved visibility to product costs.
• Provide daily support for ERP production system, enhancement projects and lean initiatives.
• Provide daily support for 3rd party applications/integrations and custom applications used in MTI.
• Facilitate business and systems analysis discussions and translate findings into clearly defined business requirements document/ functional design document.
• Work with the development team onsite/offshore model in reviewing the Technical Design, validating that the development deliverables to the design.
• Create test scripts needed to validate the functional design for a flawless delivery.
• Participate in system integration testing and user acceptance testing with the business users to ensure a high-quality delivery.
• Work with business users to present, create, and coordinate the delivery of application (ERP) solutions.
• Maintain knowledge of current and future functionality and capabilities around core business applications.
• Provide in-depth functional solutions to business leaders and IT management that ensures development and configuration of efficient application systems in accordance with established standards, procedures, and methodologies.
• Manage IT internal and external audit requests and Sox requirements.
• Support corporate decisions, guidance, laws, regulations, and policy in the development of new solutions.

CANDIDATE REQUIREMENTS & PREFERRED EXPERIENCE

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 7-10+ years of mid to large scale ERP experience as an application solution architect, business analyst, functional lead, or manager.
• 7+ years of hands-on experience in configuring and supporting mid to large scale ERPs such as Sage X3, Microsoft Dynamics, Epicor, M2M, Infor, NetSuite, or similar.
• Strong hands-on experience in designing, guiding development, testing, and deploying reports, interfaces, customizations, extensions and workflows to address custom business needs.
• Ability to create database queries to provide information when standard reports are not available.
• Experience with several of the following systems and technologies:
  • Master Data Management (MDM)
  • Material Requirement Planning (MRP)
  • SQL Server: Management, Reporting & Analysis Services
  • Business Intelligence (BI)
  • Aptean Made2Mange experience preferred
• Ability to collect and document business requirements, technical requirements, and process flows.
• Previous experience with SOX & CMMC compliance environments preferred.
• Proven ability to manage and develop staff.
• Consultative communications style - effective listener.
• Strong presentation and organization skills.
• Technical acumen, creative thinking, problem-solving and analytical skills.
• Strong organizational and time management skills in a fast-paced environment.
• Extensive experience working in a discrete manufacturing environment.
• Some travel may be required (up to 10%).

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact MTI Motion to request accommodation.

DIVERSITY, EQUITY & INCLUSION

At MTI Motion, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

Business Systems Manager

ANINE BING is looking for a Business Systems Manager to join our IT team based in Los Angeles.

This role is an opportunity to help shape the next chapter of ANINE BING. As a key contributor within our IT team, the Business Systems Manager brings both strategic insight and hands-on execution to their work-supporting our global growth while staying grounded in the brand's DNA: refined, fast-moving, and always evolving.

The Business Systems Manager will partner closely with teams across Planning, Production, Finance, Retail, Ecommerce, Wholesale, and Operations to translate business processes into scalable systems. You'll lead the documentation, design, configuration, and integration of solutions across ERP (NetSuite) and other core platforms-building and optimizing the global technology landscape that underpins our business.

The ideal candidate has strong NetSuite and cross-platform expertise, a deep understanding of retail and fashion operations, and a strategic mindset for long-term systems thinking. This role balances vision with execution, ensuring our systems are designed for both today's needs and tomorrow's growth. You'll work alongside our Head of IT to build the architectural foundation that supports ANINE BING's continued global expansion.

This is a hybrid position based at our Los Angeles HQ, with a preference for in-person work. The role reports to the Chief Financial Officer .

Responsibilities Include:

• Lead the strategy, optimization, and management of core enterprise systems, including NetSuite, WMS, PLM, POS, and Shopify
• Partner with Finance, Retail, E-Commerce, Production, and Operations to map business processes into scalable system solutions
• Design and enhance cross-functional workflows with a focus on automation, integration, and data accuracy
• Manage vendor and integration partners (e.g., Celigo) to ensure reliable and secure data flows across platforms
• Oversee system configuration, testing, documentation, and change management to support ongoing enhancements
• Serve as the primary escalation point for system issues and guide long-term improvements

Requirements:

• 5+ years of experience in business systems management, ERP administration, or enterprise applications in a fashion, retail, or lifestyle brand
• Proven expertise with NetSuite (multi-entity, order-to-cash, procure-to-pay, intercompany) and integrations across retail and e-commerce systems
• Familiarity with supply chain, inventory, merchandising, and retail POS workflows
• Experience managing integration platforms (Celigo or equivalent) and working with external partners
• Strong analytical, documentation, and communication skills-able to translate business needs into clear system requirements
• Comfortable leading both strategic planning and hands-on execution

Benefits & Perks

• Work/Life Balance: Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset.
• We offer comprehensive medical, dental, and vision coverage-with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program.
• Style Perks: Enjoy a generous employee discount and seasonal wardrobe allotments-so you can live the brand, not just represent it.

Working at ANINE BING

ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

More about ANINE BING

ANINE BING is a Los Angeles-based fashion house founded in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has evolved into a global brand, available in over 90 countries with a growing network of brick-and-mortar retail stores in key cities worldwide.

Powered by a global team of over 250 employees, ANINE BING is headquartered in Los Angeles and Paris, with additional offices in New York and Shanghai.

Every day, MTI Motion associates around the world set the future in motion by solving our customers' most vexing motion-control challenges. Serving various industries including commercial aerospace, defense, oil and gas, and transportation, MTI Motion designs and manufactures an innovative portfolio of custom, precision motion-control products and solutions, including high-performance motors, drives and controllers, as well as windings, gears and ball screws.

We're committed to promoting a collaborative team environment that focuses on accountability, honesty, and integrity to ensure customer satisfaction. We take pride in the work we perform and are committed to continuous improvement. In addition to offering a competitive benefits package, we strive to offer our employees opportunities to achieve career advancement.

MTI Motion is a wholly owned operating company within the Steel Partners (NYSE: SPLP) family of companies and is headquartered in Pleasant Prairie, WI, with facilities worldwide.

POSITION OVERVIEW

This position will report to the Chief Financial Officer and lead the MTI Business Systems team as well as be a critical member of the overall IT organization. The position is expected to provide daily support for the Enterprise Resource Planning (ERP) solution, enhancement projects and lean initiatives related to our core enterprise application systems. The role requires a strong functional knowledge of functional modules, particularly in order management, AR, AP, GL, procurement, shipping, operations etc. The role will also be responsible for supporting multiple 3rd party and custom applications in addition to the ERP system.

ESSENTIAL JOB FUNCTIONS

• Manage, configure, enhance, maintain, and document company databases, primarily utilizing MS SQL server.
• Lead company-wide project to enhance and update the data within the ERP production system to provide the business with improved visibility to product costs.
• Provide daily support for ERP production system, enhancement projects and lean initiatives.
• Provide daily support for 3rd party applications/integrations and custom applications used in MTI.
• Facilitate business and systems analysis discussions and translate findings into clearly defined business requirements document/ functional design document.
• Work with the development team onsite/offshore model in reviewing the Technical Design, validating that the development deliverables to the design.
• Create test scripts needed to validate the functional design for a flawless delivery.
• Participate in system integration testing and user acceptance testing with the business users to ensure a high-quality delivery.
• Work with business users to present, create, and coordinate the delivery of application (ERP) solutions.
• Maintain knowledge of current and future functionality and capabilities around core business applications.
• Provide in-depth functional solutions to business leaders and IT management that ensures development and configuration of efficient application systems in accordance with established standards, procedures, and methodologies.
• Manage IT internal and external audit requests and Sox requirements.
• Support corporate decisions, guidance, laws, regulations, and policy in the development of new solutions.

CANDIDATE REQUIREMENTS & PREFERRED EXPERIENCE

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 7-10+ years of mid to large scale ERP experience as an application solution architect, business analyst, functional lead, or manager.
• 7+ years of hands-on experience in configuring and supporting mid to large scale ERPs such as Sage X3, Microsoft Dynamics, Epicor, M2M, Infor, NetSuite, or similar.
• Strong hands-on experience in designing, guiding development, testing, and deploying reports, interfaces, customizations, extensions and workflows to address custom business needs.
• Ability to create database queries to provide information when standard reports are not available.
• Experience with several of the following systems and technologies:
  • Master Data Management (MDM)
  • Material Requirement Planning (MRP)
  • SQL Server: Management, Reporting & Analysis Services
  • Business Intelligence (BI)
  • Aptean Made2Mange experience preferred
• Ability to collect and document business requirements, technical requirements, and process flows.
• Previous experience with SOX & CMMC compliance environments preferred.
• Proven ability to manage and develop staff.
• Consultative communications style - effective listener.
• Strong presentation and organization skills.
• Technical acumen, creative thinking, problem-solving and analytical skills.
• Strong organizational and time management skills in a fast-paced environment.
• Extensive experience working in a discrete manufacturing environment.
• Some travel may be required (up to 10%).

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

MTI Motion is an equal employment opportunity (EEOC) employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or other legally protected status.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact MTI Motion to request accommodation.

DIVERSITY, EQUITY & INCLUSION

At MTI Motion, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role.

Description

Responsibilities/Essential Functions:

• Direct the day-to-day operations and support activities of on-premises Oracle Fusion Middleware Applications (WebLogic, SOA, B2B, WebCenter, OHS, OID, OAM, etc.)

• Manage Oracle Cloud backend support and ensure up time for the organization's Customer Portal and ERP platforms, including full-stack knowledge and disaster recovery.

• Lead and coordinate change management tickets via ServiceNow and Micro Focus PPM, including Quality Assurance of code and configuration changes.

• Support CDN infrastructure for Customer Portal that is hosted on Microsoft Azure Cloud

• Management and Deployment of Containerized Applications and Services using Kubernetes; Pushing out New Deployments, Application-Level Upgrades, and Annual SSL certificates renewal.

• Maintainenance of on-premises Oracle Fusion Middleware Applications include making changes as required by the organization, patching, and ensuring high availability; Pushing out New Deployments, Keeping applications up to date, and Annual SSL certificates renewal.

• Supporting the goals of the company's technological alignment efforts

• Seeking out and implementing continuous process improvement opportunities

• Supporting internal communications related to business improvements and processes, system upgrades, and enhancements

• Responsible for managing a team and performing managerial duties including but not limited to executing on hiring and termination activities, setting goals, evaluating performance, providing mentoring and coaching, and approving vacation and expense reimbursement requests

• Overseeing appropriate vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions

• Ensuring accurate and efficient governance policy development and adherence

• Report on statuses when requested

• Submit all time and expense reporting procedures accurately and timely

• Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)

• Perform all additional duties and responsibilities based on the direction and guidance of supervisor

Knowledge/Skills/Abilities:

• Proven and deep technical knowledge of Oracle Fusion Middleware technologies which includes WebLogic, SOA, B2B, WebCenter, OHS etc.)

• Experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.

• Proven ability to be a lead on infrastructure migrations and cross-platform (both Oracle On-Premises and Cloud) support

• Ability to collaborate across multiple IT and Business teams to deliver solutions that are aligned with enterprise needs and to stay compliant.

• Willingness to grow by seeking out and implementing coaching, suggestions, and guidance from others.

• Skilled and proficient in MS Office O365 suite (i.e. Word, PowerPoint, Excel, SharePoint, Teams, Communications Tools, etc.)

• Ability to operate with a customer-centric service approach

• Ability to establish performance-based relationships with 3 rd party vendors and technology providers and versed in setting standards and measurements for IT processes

• Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time

• Ability to manage and work on multiple concurrent deliverables at various stages of development and completion

• Strong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teams

• Strong problem solving and analytical skills

• Professional level verbal and written communication skills

• Demonstrated attention to detail and quality of work products and communications

• Willingness to seek out and implement coaching, suggestions, and guidance from others

Working Environment/Safety Requirements:

• Ensure necessary working environment and capabilities to effectively carry out responsibilities in a work from home environment (remote work)

• Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization's requirement for 24/7 production support

• Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules

Experience/Qualifications:

• 4 to 6 years of demonstrated hands-on experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.

• Experience with the use of Project Management methodologies and tools

• Experience managing a team

• Bachelor's degree in information technology or similar field preferred

• Be legally able to work in the United States: U.S. Citizen or Legal Resident

Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The salary rate for this position ranges from $120,000 to $140,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Description
We are looking for an experienced Business Systems Analyst to join our team in Pittsburgh, PA. This is a Contract-to-Permanent position where you will play a pivotal role in managing complex systems, ensuring their functionality, and driving improvements. The ideal candidate will bring a strong background in systems administration and business analysis, combined with expertise in Agile methodologies.
Responsibilities:
- Manage and oversee complex system operations, ensuring optimal performance and reliability.
- Review and analyze code to identify improvements and maintain system integrity.
- Perform regular server patching tasks, including both daily and monthly updates.
- Collaborate with stakeholders to gather and document business requirements using tools such as BRDs.
- Evaluate and implement systems solutions, with experience in system transitions and implementations preferred.
- Provide insights and recommendations for system enhancements and future technology adoption.
- Troubleshoot and resolve system issues to minimize downtime and maintain operational efficiency.
- Conduct detailed analysis to support strategic decision-making and process improvements.
- Stay updated on emerging technologies and industry trends to inform system strategies.
Requirements
- Minimum of 5 years of experience in systems administration and business systems analysis.
- Proficiency in creating and managing Business Requirements Documents (BRDs).
- Demonstrated expertise in managing complex system operations and server patching.
- Ability to review and analyze code effectively.
- Experience with system implementations, with familiarity in systems preferred.
- Excellent collaboration and communication skills to work with diverse teams and stakeholders.
- Proven ability to troubleshoot and resolve technical issues efficiently.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Description**
**Responsibilities/Essential Functions:**
+ Direct the day-to-day operations and support activities of on-premises Oracle Fusion Middleware Applications (WebLogic, SOA, B2B, WebCenter, OHS, OID, OAM, etc.)
+ Manage Oracle Cloud backend support and ensure up time for the organization's Customer Portal and ERP platforms, including full-stack knowledge and disaster recovery.
+ Lead and coordinate change management tickets via ServiceNow and Micro Focus PPM, including Quality Assurance of code and configuration changes.
+ Support CDN infrastructure for Customer Portal that is hosted on Microsoft Azure Cloud
+ Management and Deployment of Containerized Applications and Services using Kubernetes; Pushing out New Deployments, Application-Level Upgrades, and Annual SSL certificates renewal.
+ Maintainenance of on-premises Oracle Fusion Middleware Applications include making changes as required by the organization, patching, and ensuring high availability; Pushing out New Deployments, Keeping applications up to date, and Annual SSL certificates renewal.
+ Supporting the goals of the company's technological alignment efforts
+ Seeking out and implementing continuous process improvement opportunities
+ Supporting internal communications related to business improvements and processes, system upgrades, and enhancements
+ Responsible for managing a team and performing managerial duties including but not limited to executing on hiring and termination activities, setting goals, evaluating performance, providing mentoring and coaching, and approving vacation and expense reimbursement requests
+ Overseeing appropriate vendor relationships related to associated technologies, services, and solutions needed to operate enterprise functions
+ Ensuring accurate and efficient governance policy development and adherence
+ Report on statuses when requested
+ Submit all time and expense reporting procedures accurately and timely
+ Maintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)
+ Perform all additional duties and responsibilities based on the direction and guidance of supervisor
**Knowledge/Skills/Abilities:**
+ Proven and deep technical knowledge of Oracle Fusion Middleware technologies which includes WebLogic, SOA, B2B, WebCenter, OHS etc.)
+ Experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.
+ Proven ability to be a lead on infrastructure migrations and cross-platform (both Oracle On-Premises and Cloud) support
+ Ability to collaborate across multiple IT and Business teams to deliver solutions that are aligned with enterprise needs and to stay compliant.
+ Willingness to grow by seeking out and implementing coaching, suggestions, and guidance from others.
+ Skilled and proficient in MS Office O365 suite (i.e. Word, PowerPoint, Excel, SharePoint, Teams, Communications Tools, etc.)
+ Ability to operate with a customer-centric service approach
+ Ability to establish performance-based relationships with 3 rd party vendors and technology providers and versed in setting standards and measurements for IT processes
+ Ability to effectively define a business case, determine return on investment, and measure achievement of the case over time
+ Ability to manage and work on multiple concurrent deliverables at various stages of development and completion
+ Strong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teams
+ Strong problem solving and analytical skills
+ Professional level verbal and written communication skills
+ Demonstrated attention to detail and quality of work products and communications
+ Willingness to seek out and implement coaching, suggestions, and guidance from others
**Working Environment/Safety Requirements:**
+ Ensure necessary working environment and capabilities to effectively carry out responsibilities in a work from home environment (remote work)
+ Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization's requirement for 24/7 production support
+ Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules
**Experience/Qualifications:**
+ 4 to 6 years of demonstrated hands-on experience in Oracle Cloud Infrastructure (OCI), Oracle Identity Cloud Service (now OCI IAM), Oracle Integration Cloud (OIC), and Kubernetes for managing our Customer Portal backend operations.
+ Experience with the use of Project Management methodologies and tools
+ Experience managing a team
+ Bachelor's degree in information technology or similar field preferred
+ Be legally able to work in the United States: U.S. Citizen or Legal Resident
Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 120 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.
Compensation: The salary rate for this position ranges from $120,000 to $140,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do

How You'll Contribute

• Lead and mentor a team of report developers; set priorities, assign tasks, conduct code reviews and provide coaching on best practices.
• Collaborate with business partners, data teams and analysts to gather requirements, translate them into technical specifications and ensure reports meet business needs.
• Act as the face of the reporting team , communicating status and progress to stakeholders and representing the team in cross-functional meetings.
• Own the SQL reporting pipeline , including design, development, deployment and maintenance of stored procedures, database queries and reporting objects.
• Manage escalations and production issues ; provide hands-on technical support, troubleshoot problems and coordinate resolutions to ensure minimal disruption.
• Drive continuous improvement by establishing coding standards, implementing process improvements, and ensuring adherence to data quality, governance and security standards.
• Coach and develop team members , fostering professional growth and ensuring consistent delivery of high-quality work.

What You'll Bring

• Strong expertise in SQL development, query optimization and database management.
• Experience leading or managing technical teams in reporting or data environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong problem-solving skills with a focus on production support and issue resolution.
• Commitment to mentoring, coaching and fostering a collaborative team culture.

Job Complexities

• Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other business units, or customers and the company.
• Often leads a cooperative effort among members of a project team.
• Seen as a key contributor within a functional organization.
• Gives input to developing function-wide strategic direction.
• Influences internal leadership on decisions relating to priorities and schedules.
• Has contact with management inside and outside the company; contacts involve clarification or modification of projects, plans, operational decisions, and/or scheduling requirements.

Supervision Received or Extended

• Manages a team of technical team members (generally skilled, exempt employees).
• Authorizes projects, approves designs and cost estimates for projects, sets priorities, provides input to and administers budgets, and participates in long-range planning.

Impact

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, schedules, and budgets.

Knowledge and Skills/Technology Used

• Demonstrated successful track record of design, development, and completion of projects in area of functional expertise.
• Demonstrated success of establishing, leading, and maintaining effective working relationships at the departmental level.

Typical Education

• Bachelor's degree or equivalent combination of education and experience

Typical Range of Experience

• 3-5 years of demonstrated supervisory/management skills.

The pay range for this role is $114,625.00 -$152,825.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.