Business Management Coordinator - Onsite Cincinnati, OH

Posted today
Job Viewed
Job Description
First Shift (Days)
**Environmental Conditions**
Office
**Job Description**
**Summary:**
Acts as the primary customer interface for the Customer Experience Center and primary administrative support personnel for the Business Management (BM) organization. Professionally interacts with customers and high-level Thermo Fisher and non-Thermo Fisher executives.
How will you make an impact?
Our Cincinnati site is a Center of Excellence for specialized oral solid dose commercial manufacturing and drug development within our Pharma Services Group (PSG). The Customer Services Coordinator supports the Business Management team by performing day-to-day customer business tasks that support commercial products. This is an excellent development opportunity that can align with your career aspirations if you are interested in growing within the pharmaceutical Business Management space.
**Essential Functions:**
+ Serves as primary commercial customer logistics coordinator for the site.
+ Manages highly confidential employee/site management information.
+ Supports Business Management team, multi-tasking as appropriate for team members, with constant adjustments due to changes in business priorities.
+ Primary logistics support for food/catering for customer visits.
+ Coordinates office assignments for customers while on-site in Customer Experience Center.
+ Responsible for holding official sales master PowerPoint slides.
+ Responsible for maintaining Customer Experience Center/department office supplies and refreshments and associated customer printing needs.
+ Coordinates as needed on and off-site workshops for BM team.
+ Maintains site customer visit calendar, including but not limited to: Sales visits, Business Review Meetings, BM department meetings, and batch observations.
+ Primary department contact for all shipping requests.
+ Supports team with invoicing via Changepoint.
+ Supports team with proposal writing for standard contract compliance items.
**Education:**
High school or equivalent experience
**Experience:**
3 years of administrative experience required, or equivalent combinations of education, training, and relevant work experience may be considered
**Knowledge, Skills & Abilities:**
+ General knowledge of the pharmaceutical industry and practical knowledge of GMPs.
+ Strong problem-solving abilities and independence in decision-making, with experience coordinating projects.
+ Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
+ Ability to work and communicate well with employees in multiple areas and job levels.
+ Strong written communication abilities.
+ Ability to work on multiple projects simultaneously.
**Physical Requirements:**
Need to move around office, stand, kneel, lift weights, use computer, talk, and hear.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Business Operations Analyst
Posted 7 days ago
Job Viewed
Job Description
Job DescriptionJob Description
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.
Major Responsibilities
- Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
- Develops analysis on all facets of operations, retrieving and using data across multiple systems
- Assists with and contributes toward development of performance strategies
- Development of standard operating procedures and training material for organizational projects (new and existing)
- Prepare and compile analysis of trends across organization
- Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
- Develops and supports implementation of training focused on field operations
- Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations' performance
- Assists Regional Operational Coaches on an as needed basis
- Additional responsibilities as needed by business
Minimum Education or Certifications Required
- Bachelor's degree or equivalent experience
Minimum Experience or Skills Required
- Excellent customer service and interpersonal skills, solid listening skills and inquisitive
- Strong oral and written communication skills
- Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
- Experience with Tablau and PowerBi, capacity to create, edit and publish reports
- Strong analytical and reasoning skills
- Strong business background in financial, strategic, and organizational analysis
- Ability to multi-task and adapt to change quickly. Must flourish in fast-paced, complex environment
- Attention to data details, and efficient at problem solving
- experience with field level operations, transportation experience is a plus
Physical Requirements and Working Conditions
- Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
- At home office space and internet/wi-fi capabilities are required.
- Required Travel - Approximately 30% of time
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to , color, , , , , , or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request
Business Operations Analyst
Posted 7 days ago
Job Viewed
Job Description
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.
Major Responsibilities
-
Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
-
Develops analysis on all facets of operations, retrieving and using data across multiple systems
-
Assists with and contributes toward development of performance strategies
-
Development of standard operating procedures and training material for organizational projects (new and existing)
-
Prepare and compile analysis of trends across organization
-
Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
-
Develops and supports implementation of training focused on field operations
-
Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations' performance
-
Assists Regional Operational Coaches on an as needed basis
-
Additional responsibilities as needed by business
Minimum Education or Certifications Required
- Bachelor's degree or equivalent experience
Minimum Experience or Skills Required
-
Excellent customer service and interpersonal skills, solid listening skills and inquisitive
-
Strong oral and written communication skills
-
Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
-
Experience with Tablau and PowerBi, capacity to create, edit and publish reports
-
Strong analytical and reasoning skills
-
Strong business background in financial, strategic, and organizational analysis
-
Ability to multi-task and adapt to change quickly. Must flourish in fast-paced, complex environment
-
Attention to data details, and efficient at problem solving
-
Preferred experience with field level operations, transportation experience is a plus
Physical Requirements and Working Conditions
-
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
-
At home office space and internet/wi-fi capabilities are required.
-
Required Travel - Approximately 30% of time
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request .
Business Operations Analyst

Posted today
Job Viewed
Job Description
**At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.**
Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.
**Major Responsibilities**
+ Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
+ Develops analysis on all facets of operations, retrieving and using data across multiple systems
+ Assists with and contributes toward development of performance strategies
+ Development of standard operating procedures and training material for organizational projects (new and existing)
+ Prepare and compile analysis of trends across organization
+ Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
+ Develops and supports implementation of training focused on field operations
+ Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations' performance
+ Assists Regional Operational Coaches on an as needed basis
+ Additional responsibilities as needed by business
**Minimum Education or Certifications Required**
+ Bachelor's degree or equivalent experience
**Minimum Experience or Skills Required**
+ Excellent customer service and interpersonal skills, solid listening skills and inquisitive
+ Strong oral and written communication skills
+ Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
+ Experience with Tablau and PowerBi, capacity to create, edit and publish reports
+ Strong analytical and reasoning skills
+ Strong business background in financial, strategic, and organizational analysis
+ Ability to multi-task and adapt to change quickly. Must flourish in fast-paced, complex environment
+ Attention to data details, and efficient at problem solving
+ Preferred experience with field level operations, transportation experience is a plus
**Physical Requirements and Working Conditions**
+ Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
+ At home office space and internet/wi-fi capabilities are required.
+ Required Travel - Approximately 30% of time
_In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis._
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request_ _ _._
Trust & Security-Fraud Product Business Management, Vice President

Posted today
Job Viewed
Job Description
As a Vice President- Fraud Risk Product Business Management within Connected Commerce, you will support the Fraud Risk Product Owner and Area Product Owners in providing best in class fraud and scam detection and prevention services and capabilities to react quickly to changing fraud patterns through autonomy and innovation, while creating a positive customer experience. You will be responsible for providing a cohesive view of the work performed by our products teams and delivering professional reporting to our management and business stakeholders. You will oversee our product controls and ensuring adherence to agility guidelines. You will be responsible for continuously reviewing the business needs, refining priorities, outlining deliverables, and identifying opportunities and risks.
**Job Responsibilities**
+ Manage projects and/or process to deliver business results with a high degree of independent decision making, autonomy and sound judgement
+ Supports managing the Product mission, vision, and initiative roadmap
+ Drives discovery to build and prioritize the most value driven work items for the team to execute
+ Oversee the backlog at area product level to assist in prioritization and readiness for the product teams
+ Oversee project documentation and ensure teams are in align with controls and Agility Office guidance
+ Actively partners with Product Owner, Area Product Owners, Strategy, and Technology stakeholders to ensure alignment and delivery
+ Manages roadmap, reporting, and complex projects that span the entire Product.
**Required qualifications, capabilities, and skills**
+ Experience in financial / banking services
+ Broad delivery experience, including understanding of tools, processes & best practices
+ Proven ability to work independently & through ambiguity and define path forward
+ Demonstrated initiative and creativity to ensure successful and timely execution
+ Advanced MS Office skills for Teams, PowerPoint and Excel, with demonstrated ability to simplify complex subject matter into digestible executive communications
+ Intellectual curiosity and propensity to learn new subjects quickly
+ Experience with agile product delivery methods
+ Understanding of data-driven product development
+ Proven ability to collaborate and build strong partnerships
+ Knowledge and experience using workflow tools, SharePoint, Jira, Align
**Preferred qualifications, capabilities, and skills**
+ Experience with fraud risk is a plus
+ Experience in Fraud product management
+ Knowledge and experience using Confluence, Tableau
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Trust & Security-Fraud Product Business Management, Vice President
Posted 19 days ago
Job Viewed
Job Description
As a Vice President- Fraud Risk Product Business Management within Connected Commerce, you will support the Fraud Risk Product Owner and Area Product Owners in providing best in class fraud and scam detection and prevention services and capabilities to react quickly to changing fraud patterns through autonomy and innovation, while creating a positive customer experience. You will be responsible for providing a cohesive view of the work performed by our products teams and delivering professional reporting to our management and business stakeholders. You will oversee our product controls and ensuring adherence to agility guidelines. You will be responsible for continuously reviewing the business needs, refining priorities, outlining deliverables, and identifying opportunities and risks.
Job Responsibilities
- Manage projects and/or process to deliver business results with a high degree of independent decision making, autonomy and sound judgement
- Supports managing the Product mission, vision, and initiative roadmap
- Drives discovery to build and prioritize the most value driven work items for the team to execute
- Oversee the backlog at area product level to assist in prioritization and readiness for the product teams
- Oversee project documentation and ensure teams are in align with controls and Agility Office guidance
- Actively partners with Product Owner, Area Product Owners, Strategy, and Technology stakeholders to ensure alignment and delivery
- Manages roadmap, reporting, and complex projects that span the entire Product.
Required qualifications, capabilities, and skills
- Experience in financial / banking services
- Broad delivery experience, including understanding of tools, processes & best practices
- Proven ability to work independently & through ambiguity and define path forward
- Demonstrated initiative and creativity to ensure successful and timely execution
- Advanced MS Office skills for Teams, PowerPoint and Excel, with demonstrated ability to simplify complex subject matter into digestible executive communications
- Intellectual curiosity and propensity to learn new subjects quickly
- Experience with agile product delivery methods
- Understanding of data-driven product development
- Proven ability to collaborate and build strong partnerships
- Knowledge and experience using workflow tools, SharePoint, Jira, Align
Preferred qualifications, capabilities, and skills
- Experience with fraud risk is a plus
- Experience in Fraud product management
- Knowledge and experience using Confluence, Tableau
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Business Operations Analyst (Salesforce)
Posted 2 days ago
Job Viewed
Job Description
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
The Business Ops Analyst role provides Salesforce support to a large Sales Team within the Payments organization. The CRM Coordinator helps ensure the integrity and accuracy of Salesforce records, partners with sales leaders to optimize CRM usage, and drives continuous improvement in CRM processes. The ideal candidate will bring strong analytical skills, attention to detail, and a collaborative mindset
Key Responsibilities
-
Help the sales team maintain Salesforce records with a focus on data integrity and accuracy across the sales organization.
-
Provide Salesforce training for new hires, helping to ensure consistent CRM adoption and usage.
-
Collaborate with the Central Salesforce team to implement improvements and monitor case progress.
-
Track and manage Salesforce licenses for the division, ensuring appropriate role assignments for new hires.
-
Monitor exception reports and proactively resolve anomalies in CRM data.
-
Develop and maintain internal documentation, procedures, and training materials tied to the CRM.
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Manage and update the division's Salesforce SharePoint site.
-
Liaise with Sales, Product, and the Reporting teams to resolve data discrepancies and support strategic initiatives.
Qualifications
-
Proficiency in Salesforce CRM.
-
An understanding of Treasury Management products and processes is not required but a plus.
-
Excellent communication and documentation skills.
-
Strong organizational skills with the ability to manage multiple priorities.
-
Experience delivering Salesforce training to both small and large groups.
Basic Qualifications
-
Bachelor's degree, or equivalent work experience
-
Typically, four or more years of related experience
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
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Healthcare (medical, dental, vision)
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Basic term and optional term life insurance
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Short-term and long-term disability
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Pregnancy disability and parental leave
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401(k) and employer-funded retirement plan
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Paid vacation (from two to five weeks depending on salary grade and tenure)
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Up to 11 paid holiday opportunities
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Adoption assistance
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Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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Senior Business Operations Coordinator
Posted today
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) teams. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.
Responsibilities of the role include depart trainings and internal documentation management tasks. As well support with CDM intake management, providing support for documentation indexing, retention, and various data entry tasks. Patient Records Request and internal audit workflows as assigned. The candidate must also access relevant patient information and will be responsible for supporting electronic packets for outgoing mail tasks as assigned/appropriate to CDM workflows. Assist with sorting and processing of electronic and hard copy/physical incoming mail as assigned, to ensure timely distribution across departments while maintaining organizational efficiency.
This role plays a critical role in ensuring the efficient processing of documentation workstreams within CDM operations while maintaining accuracy and adherence to daily SLAs and metrics and PHI & HIPAA requirements.
Primary Responsibilities:
- Support with maintaining and updating job aids and process documentation for assigned workflows within CDM
- Maintain and process/complete tracking/receiving workflows according to CDM standards and requirements, maintaining accuracy and required SLAs as assigned
- Support with processing electronic incoming mail (and physical mail when assigned) according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders
- Support outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements
- Perform various data entry tasks aligned with CDM workflows/tasks
- Support internal audit workflows and documentation retention requirements
- Assist with general administrative tasks and issue resolution activities for all projects and programs supported by the team
- Support workflow responsibilities as assigned, meeting all SLAs, client requirements, and performance guarantees
- Produce and keep track of Excel trackers, both paper and digital, for multiple work projects and departments as applicable and assigned
- Support leadership on meetings when new projects and metrics are discussed
- Support training activities within team-aligned workflows
- Act as a subject matter expert on inbound mail and scanning workflow, lead issue resolution, and communicate workflow status through daily reporting and meetings with business partners
- Co-manage CDM Distribution Mailboxes and assist Supervisor with weekly and special reporting tasks
- Collaborate with other team members to ensure comprehensive and coordinated care documentation
- Manage Do Not Ship (DNS) patient alert audits regarding required tracked documentation
- Support Adobe Sign basic trainings, maintenance and creation of templates, and user access requests as required for specific workflows and documents
- Coordinate with other departments to streamline documentation processes and ensure compliance with internal policies and external regulations
- Assist with the conversion of physical documents to electronic format and the migration of documents to new systems or platforms when applicable
- Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed
- Perform regular chart audits of documents to ensure accuracy and compliance
- Maintain patient privacy and HIPAA compliance standards by implementing appropriate controls and access protocols
- Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners
- Assist with scheduling meetings and other administrative tasks as assigned by manager
- Order and manage inventory of materials as assigned
- Build positive working relationships with peers and business partners to drive engagement and productivity
- Mentor others, act as a resource for others, and coordinate others' activities from time to time
- Work independently and frequently complete work without established procedures
- Perform other duties and responsibilities as required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma or GED
- 5+ years administrative and/or data entry experience
- 4+ years of scanning, printing, shipping, or other mailroom related work experience
- Proficient in PowerPoint and 1+ years of department training experience
- Proficient with Windows PC applications, with the ability to navigate and learn new computer system applications
- Proficient in using document management software and mailroom equipment, with the ability to navigate & learn new software tools and equipment
- Proficient in data entry accuracy
- Knowledge of electronic and physical document management practices
- Demonstrated ability to work in a fast-paced environment and support multiple priorities
- Demonstrated excellent organizational skills with attention to detail
- Proven ability to apply critical thinking skills and problem-solving skills
- Understanding of HIPAA compliance standards and patient privacy regulations
- Ability to move/transport a minimum of 50 pounds
- Ability to work in Cincinnati, OH, office 5 days weekly from 8am-5pm
Preferred Qualifications:
- Knowledge/experience with multi-functional databases
- Knowledge/experience with short term and long-term records storage and management
- Knowledge/experience with pharmacy/medical terminology
- Knowledge of medical terminology and documentation practices
- Proficient in Microsoft Programs
- Proficient in Adobe Platforms
- Experience with electronic health record (EHR) systems
- Familiarity with quality management systems and process improvement methodologies
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED #RPOLinkedIn
Business Operations Analyst (Salesforce)

Posted today
Job Viewed
Job Description
**Job Description**
The Business Ops Analyst role provides Salesforce support to a large Sales Team within the Payments organization. The CRM Coordinator helps ensure the integrity and accuracy of Salesforce records, partners with sales leaders to optimize CRM usage, and drives continuous improvement in CRM processes. The ideal candidate will bring strong analytical skills, attention to detail, and a collaborative mindset
**Key Responsibilities**
+ Help the sales team maintain Salesforce records with a focus on data integrity and accuracy across the sales organization.
+ Provide Salesforce training for new hires, helping to ensure consistent CRM adoption and usage.
+ Collaborate with the Central Salesforce team to implement improvements and monitor case progress.
+ Track and manage Salesforce licenses for the division, ensuring appropriate role assignments for new hires.
+ Monitor exception reports and proactively resolve anomalies in CRM data.
+ Develop and maintain internal documentation, procedures, and training materials tied to the CRM.
+ Manage and update the division's Salesforce SharePoint site.
+ Liaise with Sales, Product, and the Reporting teams to resolve data discrepancies and support strategic initiatives.
**Qualifications**
+ Proficiency in Salesforce CRM.
+ An understanding of Treasury Management products and processes is not required but a plus.
+ Excellent communication and documentation skills.
+ Strong organizational skills with the ability to manage multiple priorities.
+ Experience delivering Salesforce training to both small and large groups.
**Basic Qualifications**
+ Bachelor's degree, or equivalent work experience
+ Typically, four or more years of related experience
**_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days._**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits:**
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
**Posting may be closed earlier due to high volume of applicants.**
Senior Business Operations Coordinator

Posted today
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Job Description
This position is essential for supporting multiple workstreams associated with our Central Document Management (CDM) teams. The ideal candidate will work closely with other members of the CDM team, as well as with Network Enablement and other staff or departments related to the document management workstreams supported by CDM.
Responsibilities of the role include depart trainings and internal documentation management tasks. As well support with CDM intake management, providing support for documentation indexing, retention, and various data entry tasks. Patient Records Request and internal audit workflows as assigned. The candidate must also access relevant patient information and will be responsible for supporting electronic packets for outgoing mail tasks as assigned/appropriate to CDM workflows. Assist with sorting and processing of electronic and hard copy/physical incoming mail as assigned, to ensure timely distribution across departments while maintaining organizational efficiency.
This role plays a critical role in ensuring the efficient processing of documentation workstreams within CDM operations while maintaining accuracy and adherence to daily SLAs and metrics and PHI & HIPAA requirements.
**Primary Responsibilities:**
+ Support with maintaining and updating job aids and process documentation for assigned workflows within CDM
+ Maintain and process/complete tracking/receiving workflows according to CDM standards and requirements, maintaining accuracy and required SLAs as assigned
+ Support with processing electronic incoming mail (and physical mail when assigned) according to standard CDM workflows/tasks, including sorting, scanning, indexing, and triaging to appropriate departments or workflow paths/folders
+ Support outgoing mail workflows/requests as appropriate within CDM workflows/tasks, ensuring accuracy and compliance with PHI and HIPAA requirements
+ Perform various data entry tasks aligned with CDM workflows/tasks
+ Support internal audit workflows and documentation retention requirements
+ Assist with general administrative tasks and issue resolution activities for all projects and programs supported by the team
+ Support workflow responsibilities as assigned, meeting all SLAs, client requirements, and performance guarantees
+ Produce and keep track of Excel trackers, both paper and digital, for multiple work projects and departments as applicable and assigned
+ Support leadership on meetings when new projects and metrics are discussed
+ Support training activities within team-aligned workflows
+ Act as a subject matter expert on inbound mail and scanning workflow, lead issue resolution, and communicate workflow status through daily reporting and meetings with business partners
+ Co-manage CDM Distribution Mailboxes and assist Supervisor with weekly and special reporting tasks
+ Collaborate with other team members to ensure comprehensive and coordinated care documentation
+ Manage Do Not Ship (DNS) patient alert audits regarding required tracked documentation
+ Support Adobe Sign basic trainings, maintenance and creation of templates, and user access requests as required for specific workflows and documents
+ Coordinate with other departments to streamline documentation processes and ensure compliance with internal policies and external regulations
+ Assist with the conversion of physical documents to electronic format and the migration of documents to new systems or platforms when applicable
+ Accurately process Payment Card Industry (PCI) data & assist with PCI annual audit requirements when needed
+ Perform regular chart audits of documents to ensure accuracy and compliance
+ Maintain patient privacy and HIPAA compliance standards by implementing appropriate controls and access protocols
+ Learn to use new production equipment and supporting software and take on new responsibilities to align with the changing demands of business partners
+ Assist with scheduling meetings and other administrative tasks as assigned by manager
+ Order and manage inventory of materials as assigned
+ Build positive working relationships with peers and business partners to drive engagement and productivity
+ Mentor others, act as a resource for others, and coordinate others' activities from time to time
+ Work independently and frequently complete work without established procedures
+ Perform other duties and responsibilities as required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High school diploma or GED
+ 5+ years administrative and/or data entry experience
+ 4+ years of scanning, printing, shipping, or other mailroom related work experience
+ Proficient in PowerPoint and 1+ years of department training experience
+ Proficient with Windows PC applications, with the ability to navigate and learn new computer system applications
+ Proficient in using document management software and mailroom equipment, with the ability to navigate & learn new software tools and equipment
+ Proficient in data entry accuracy
+ Knowledge of electronic and physical document management practices
+ Demonstrated ability to work in a fast-paced environment and support multiple priorities
+ Demonstrated excellent organizational skills with attention to detail
+ Proven ability to apply critical thinking skills and problem-solving skills
+ Understanding of HIPAA compliance standards and patient privacy regulations
+ Ability to move/transport a minimum of 50 pounds
+ Ability to work in Cincinnati, OH, office 5 days weekly from 8am-5pm
**Preferred Qualifications:**
+ Knowledge/experience with multi-functional databases
+ Knowledge/experience with short term and long-term records storage and management
+ Knowledge/experience with pharmacy/medical terminology
+ Knowledge of medical terminology and documentation practices
+ Proficient in Microsoft Programs
+ Proficient in Adobe Platforms
+ Experience with electronic health record (EHR) systems
+ Familiarity with quality management systems and process improvement methodologies
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
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