135 Businesses jobs in Maplewood

Description
We are looking for a detail-oriented Business Operations Coordinator to join our team in Eden Prairie, Minnesota. As part of this long-term contract position, you will play a key role in managing critical business functions and ensuring operational excellence. This role is ideal for candidates who thrive in fast-paced environments and are comfortable working with a variety of tools and technologies.
Responsibilities:
- Monitor and manage business operations to ensure accuracy and efficiency in daily tasks.
- Utilize Excel to compile, analyze, and maintain essential data and reports.
- Learn and navigate internal systems such as Advocate Central, RxClaim, and RxComet to perform work responsibilities effectively.
- Participate in virtual meetings via Zoom and Teams to collaborate with team members and stakeholders.
- Proactively address questions or concerns and communicate effectively with supervisors and colleagues.
- Perform additional hours, including overtime and occasional weekend work, during peak periods.
- Adhere to scheduled work hours and complete tasks within designated timeframes.
- Support training sessions to ensure smooth onboarding and skill development.
- Maintain focus and attention to detail while performing computer-based tasks.
- Assist in coordinating workflow during holiday periods and ensure uninterrupted business operations.
Requirements - Proven ability to maintain strong attention to detail and focus on assigned tasks.
- Basic proficiency in Excel, with experience creating and managing spreadsheets.
- Familiarity with tools such as Teams, Outlook, Word, and Zoom.
- Willingness to learn and adapt to internal systems, with training provided.
- Ability to work proactively and communicate effectively within a team environment.
- Experience in virtual collaboration settings is preferred.
- Availability to work overtime and occasional weekends as needed.
- Comfortable using a computer for long periods and participating in virtual meetings on camera. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a detail-oriented Senior Business Operations Coordinator to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will be responsible for overseeing administrative and operational tasks while ensuring compliance with industry standards and organizational procedures. This position offers an excellent opportunity to support critical business functions within the health insurance sector.
Responsibilities:
- Coordinate licensure processes, ensuring compliance with regulatory guidelines and organizational policies.
- Manage payment processing activities, maintaining accuracy and timeliness of transactions.
- Conduct quality assurance reviews to ensure adherence to established procedures and standards.
- Maintain and update databases with accurate information related to licenses, payments, and other essential records.
- Collaborate with internal teams and external stakeholders to address missing invoices and resolve discrepancies.
- Monitor and analyze aging reports, providing actionable insights to improve operational efficiency.
- Audit processes regularly to identify areas for improvement and uphold quality standards.
- Support clinical trial operations by ensuring necessary documentation and compliance measures are in place.
- Utilize leadership skills to mentor team members and promote a culture of excellence.
- Assist in updating and maintaining websites and other digital platforms relevant to business operations. Requirements - Strong customer service skills with the ability to communicate effectively across various levels of the organization.
- Demonstrated experience in payment processing and auditing within an environment requiring attention to detail.
- Proficiency in managing databases and conducting data reviews.
- Familiarity with health care and insurance industry operations.
- Knowledge of quality assurance practices and clinical trial coordination.
- Ability to analyze cost data and demographics to support business decisions.
- Experience in handling end-to-end operational processes with attention to detail.
- Leadership capabilities to guide and support team members effectively. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description

Job Description

Description:

Job Description: Business Operations Support Specialist

The Business Operations Support Specialist interacts with customers and manages customer queries, either routing them to the appropriate contacts or providing information directly in response to inquiries about products and services. This role also provides support to the Sales Operations and field-based Sales teams.

The Business Operations Support Specialists is a full-time role based in a Kerecis office and reports to the Business Operations Manager.

Essential Functions

• Interact professionally and courteously with customers, going the extra mile to building sustainable relationships and trust by handling their questions and concerns with speed and accuracy
• Manage a large number of incoming phone calls and emails
• Provide communications backup support to the Sales Operations team
• Process orders and assist with internal tasks to support field-based sales teams
• Use defined resources to provide accurate, valid and complete information
• Document order activity and account information accurately in CRM to ensure process transparency and support cross-functional collaboration.
• Provides support to the Sales Operations team, field-based Sales team, and works cross-functionally with Logistics, Customer Success, Finance, and internal compliance process owners to ensure accurate order processing and timely communication.
• Follow all communication procedures, guidelines, and policies
• Other tasks and responsibilities as assigned

Requirements:

Requirements

Competencies & Attributes

• Demonstrated superior customer support skills
• Strong phone handling and active listening skills
• Intermediate to advanced computer proficiency, including demonstrated experience using CRM systems, Microsoft Office (Outlook, Excel, Teams), and cross-functional platforms for order processing and documentation.
• Familiarity with CRM systems
• Fluency in Microsoft Office Suite
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Problem-solving and conflict-resolution abilities

Education & Experience

• 1 - 3 years of experience in customer service, sales operations, or administrative support, ideally in a fast-paced or regulated environment.
• Candidates should demonstrate strong learning agility, system navigation skills, and the ability to manage competing priorities under time pressure.
• Customer support experience or previous experience as a client service representative
• High school diploma or GED required
• Associate or bachelor’s degree (especially in business, communications, or related fields) preferred
• Coursework or certifications in customer service, communication, or computer skills a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis is an equal opportunity employer.

**Company :**
United Concordia Dental
**Job Description :**
**JOB SUMMARY**
***MUST BE A US CITIZEN ***
This job provides supervisory direction and oversight for all enrollment, premium billing, claims and/or customer service telephone and written correspondence inquiries (routine, priority Congressional / Department of Defense), and appeals. Ensures that all processes are compliant with requirements and performance standards are consistently met. Responsibilities include: provides supervisor direction, scheduling and support for customer service representatives on both day and overnight work schedules, provides technical support an coaching/mentoring of direct reports, utilizes workforce and inventory management tools/reports to ensure work is evenly distributed for multiple contracts and that adequate resources are allocated to ensure timeliness standards are met for each contract, provides oversight support for the quality control program and initial and ongoing training and mentor programs, and assists to provide interview/hiring and audit support when needed.
**ESSENTIAL RESPONSIBILITIES**
+ Supervises the daily operations and workforce work distribution to ensure that standards are met for all contracts. Collaborates with other management staff to prioritize and adjust work assignment throughout the day depending on aging and influx of work.
+ Interfaces with direct reports daily to provide technical support, coaching, mentoring, reinforcement training and cross-training skill development. Inspires and motivates staff to work to their full potential. Provides routine employee feedback and monthly/annual formal review of performance, achievements, and noting areas where improvement is needed to meet expectations and standards.
+ Ensures that dental policy and contract requirements and procedures are current and consistently applied. Provides timely updates to staff. Drafts operation documentation and how-to directives, and instructional memos, as needed, to provide additional clarity.
+ Assists to review scheduling of customer service staff to assess the varied work shifts that are needed to handle high call volume periods throughout the day and evening. Updates the workforce management system of staffing changes throughout the day to ensure adequate staff are available during peak call periods.
+ Assists to interview and hire new staff. Assists to set-up the mentor program immediately following each class. Employees are cross-trained on multiple contracts and enhanced skill functions; therefore staff development is continually-going.
+ Provides oversight direction for the quality control program to ensure that all accuracy standards are met. Ensures that the appropriate sampling is performed, provides employees with routine, timely updates on performance. Provides positive feedback and suggests methods to enhance performance when appropriate. Develops a corrective plan of action, including additional training, if accuracy standards are not met.
+ Works to expedite the resolution of employee issues and technical/systems problems. Provides research and technical support need to address complex claims and inquiries and/or when systems problems occur. Provides direction for priority Congressional and Department of Defense inquiries and appeals.
+ Performs administration tasks such as leave approvals and functions as a lead/participant in meetings as the department representative. Works on projects and assists with Government and internal audit as needed.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ No Substitutions
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1 - 3 years' experience supervising or functioning as a lead/mentor in a fast-paced production environment
+ Experienced at problem solving and motivating employees
+ Knowledge of dental policy and contract standards, requirement, policies and procedures
+ Knowledge of enrollment and billing, claims and/or customer service telephone and written correspondence processes and systems applications
+ Experience utilizing workforce and inventory management tools and reports to ensure contract standards are consistently met
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Strong understanding and able to apply dental policy and operational policies and procedures, preferably Government business
+ Strong interpersonal and personnel management skills
+ Knowledgeable in enrollment and billing, claims, and telephone customer service and written correspondence processes and applications
+ Strong listening, verbal and communication skills; competent to lead meetings and assist with projects
+ Strong problem solving and analytical skills
+ Ability to develop and successfully implement effect plans of action to ensure contract standards are consistently met
**Language (Other than English):**
None
**Travel Requirement:**
0% - 25%
**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**
**Position Type**
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$50,200.00
**Pay Range Maximum:**
$91,200.00
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J268686

Introduction

IBM, a global leader in technology and business services, is currently seeking a dynamic Solution Architect to join our Business Operations (BoP) team, with a specific focus on Human Resources (HR) and Talent Acquisition operations. In this critical role, you will be at the forefront of shaping and presenting innovative HR and Talent Acquisition solutions and proposals with our clients.

IBM's Business Operations delivers end-to-end business process services leveraging IBM's advanced technologies like AI, automation, and data analytics, to help clients optimize their operations, reduce costs, improve efficiency, and drive innovative employee and candidate experiences.

As a Solution Architect in BoP, you will leverage your experience in HR and Talent Acquisition operations and IBM's advanced technologies to develop compelling, client-centric solutions. You will work closely with our BoP delivery team and industry thought leaders to understand our clients' unique needs and challenges, then design and propose tailored HR and Talent Acquisition strategies that leverage advanced AI capabilities to create meaningful business impact and client value.

Your ability to communicate complex ideas clearly and persuasively, combined with your strategic thinking and problem-solving skills, will be vital in driving client satisfaction and growth. This executive-level role offers an exciting opportunity to influence IBM's position as a market leader in delivering next-generation BPO services.

If you are passionate about leveraging your expertise to create meaningful impact for clients, this is your chance to lead in a dynamic, collaborative environment.

Your role and responsibilities

Assess the client's current HR and Talent Acquisition operations and technology landscape to understand their business needs and translate them into effective, AI-driven solutions using IBM's BoP services.

· Design and customize BoP solutions, integrating AI capabilities, specifically tailored to meet the unique HR and Talent Acquisition requirements of each client.

· Strategize, plan, and execute high-impact workshops, both internally and externally, driving consensus and actionable outcomes for digital transformation initiatives.

· Exhibit strong leadership, effectively synthesizing business, application/workflow, and data requirements into a unified perspective of solution options and recommendations.

· Optimize solutions through an understanding of business objectives and innovative technology capabilities, ensuring maximum value extraction and return on investment.

· Ensure alignment of solutions with client's overarching business objectives while expertly managing stakeholder expectations regarding scope and price.

· Build and maintain strong relationships with client C-suite stakeholders.

· Provide strategic advice to clients on how to best utilize AI technologies within HR and Talent Acquisition operations to enhance their overall HR experiences, streamline operations, and drive better talent acquisition outcomes.

· Stay abreast of the latest trends and advancements in AI and GenAI applications in HR technology and talent acquisition strategies. Regularly share insights and best practices with both clients and internal teams, focusing on AI/GenAI implications.

· Author and contribute to influential HR and Talent Acquisition client-facing publications, including white papers, further solidifying IBM's position as a trusted thought leader in the realm of business operations and digital transformation.

"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be pre approved by your manager before any changes are made. This Job can be performed from anywhere in the US."

Required technical and professional expertise

• In-depth knowledge and hands-on experience in delivering HR Operations (Contact Center, Employee Data Management, Payroll, Compensation Administration, Benefits Administration) and Talent Acquisition Operations with experience architecting complex transformation solutions comprising a broad set of technologies and services to meet client requirements.

• Strong knowledge of HR best practices and talent acquisition strategies with a keen interest in emerging AI trends.

• Experience with Human Capital Management systems and Talent Acquisition platforms.

• Excellent communication and presentation skills, with the ability to articulate complex HR technology concepts, including AI/GenAI applications, to diverse audiences.to collaborate and work with geographically spread cross-functional, multi-cultural / diverse teams.

• Experience in building storyboards for and leading client presentations, developing deep analysis that have quantitative and qualitative value, and resourcefully using data to defend points of view to business leaders.

• Proven record of closing sales including experience with commercial constructs and negotiations.

• Expertise in one or more of the following industries: financial services, health & life sciences, industrial, and/or telecommunications.

• Self-starter with a consultative, collaborative approach to problem-solving, with a strong aptitude for innovation and a willingness to drive change through the application of AI technologies.

Basic Qualifications

Bachelor's Degree or equivalent (10 years) work experience.

Minimum of 5+ years of experience architecting complex transformation solutions.

Minimum of 5+ years of experience solutioning, estimating and developing Business Operations proposals.

• Familiarity with Design Thinking principles and Change Management models, reflecting a user-centric approach to problem-solving and strategic transformation.

• Pragmatism in negotiating tradeoffs and risk mitigation strategies.

• Managing relationships and networking across functions and geographies in a fast-moving business environment.

• Strong project management skills.

• Strong problem solving and analytical skills

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
In this role, you'll serve as a Biz Ops partner for the Platform organization (the Product & Engineering organization responsible for many of our backend services). You'll act as a key thought partner for Platform leadership, partnering closely with them to align the org's roadmap to Coinbase's Product Groups, identify new investments to consider, and track progress/efficacy of the portfolio as a whole. You will work closely with Platform leadership and with cross-functional partners from both technical and non-technical backgrounds, partnering with both to push the Platform organization forward.
Successful candidates for this position will be highly logical thinkers, curious learners, and experienced Biz Ops professionals - preferably with broad experience in Biz Ops/Strategy work and with some familiarity for more technical and/or regulated surface areas (payments, infra, etc)
*What you'll be doing (ie. job duties):*
* Partner with our Platform team to determine how to best allocate resources, improve existing processes, and measure effectiveness of the portfolio
* Identify and execute on key growth-enabling opportunities in concert with our Product Group Leads
* Serve as a thought leader for Coinbase on white space business, product, and non-product opportunities for our partner teams
* Act as connective tissue between the Platform org and key partners across the business
*What we look for in you (ie. job requirements):*
* BA / BS degree or equivalent practical experience
* 5+ years of combined experience at a top-tier management consulting firm and/or in tech, financial services, or fintech
* Familiarity with technical and/or regulated surface areas (payments, infra, etc)
* Outstanding executive-level verbal and written communication skills
* Passion for solving complex problems, and building scalable processes
* Comfort working in a high growth, constantly changing environment
*Nice to haves:*
* Familiarity with regulated financial services businesses
* Engineering and/or technical background
P70651
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$148,835-$238,165 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

**Introduction**
IBM, a global leader in technology and business services, is currently seeking a dynamic Solution Architect to join our Business Operations (BoP) team, with a specific focus on Human Resources (HR) and Talent Acquisition operations. In this critical role, you will be at the forefront of shaping and presenting innovative HR and Talent Acquisition solutions and proposals with our clients.
IBM's Business Operations delivers end-to-end business process services leveraging IBM's advanced technologies like AI, automation, and data analytics, to help clients optimize their operations, reduce costs, improve efficiency, and drive innovative employee and candidate experiences.
As a Solution Architect in BoP, you will leverage your experience in HR and Talent Acquisition operations and IBM's advanced technologies to develop compelling, client-centric solutions. You will work closely with our BoP delivery team and industry thought leaders to understand our clients' unique needs and challenges, then design and propose tailored HR and Talent Acquisition strategies that leverage advanced AI capabilities to create meaningful business impact and client value.
Your ability to communicate complex ideas clearly and persuasively, combined with your strategic thinking and problem-solving skills, will be vital in driving client satisfaction and growth. This executive-level role offers an exciting opportunity to influence IBM's position as a market leader in delivering next-generation BPO services.
If you are passionate about leveraging your expertise to create meaningful impact for clients, this is your chance to lead in a dynamic, collaborative environment.
**Your role and responsibilities**
Assess the client's current HR and Talent Acquisition operations and technology landscape to understand their business needs and translate them into effective, AI-driven solutions using IBM's BoP services.
· Design and customize BoP solutions, integrating AI capabilities, specifically tailored to meet the unique HR and Talent Acquisition requirements of each client.
· Strategize, plan, and execute high-impact workshops, both internally and externally, driving consensus and actionable outcomes for digital transformation initiatives.
· Exhibit strong leadership, effectively synthesizing business, application/workflow, and data requirements into a unified perspective of solution options and recommendations.
· Optimize solutions through an understanding of business objectives and innovative technology capabilities, ensuring maximum value extraction and return on investment.
· Ensure alignment of solutions with client's overarching business objectives while expertly managing stakeholder expectations regarding scope and price.
· Build and maintain strong relationships with client C-suite stakeholders.
· Provide strategic advice to clients on how to best utilize AI technologies within HR and Talent Acquisition operations to enhance their overall HR experiences, streamline operations, and drive better talent acquisition outcomes.
· Stay abreast of the latest trends and advancements in AI and GenAI applications in HR technology and talent acquisition strategies. Regularly share insights and best practices with both clients and internal teams, focusing on AI/GenAI implications.
· Author and contribute to influential HR and Talent Acquisition client-facing publications, including white papers, further solidifying IBM's position as a trusted thought leader in the realm of business operations and digital transformation.
"Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be pre approved by your manager before any changes are made. This Job can be performed from anywhere in the US."
**Required technical and professional expertise**
* In-depth knowledge and hands-on experience in delivering HR Operations (Contact Center, Employee Data Management, Payroll, Compensation Administration, Benefits Administration) and Talent Acquisition Operations with experience architecting complex transformation solutions comprising a broad set of technologies and services to meet client requirements.
* Strong knowledge of HR best practices and talent acquisition strategies with a keen interest in emerging AI trends.
* Experience with Human Capital Management systems and Talent Acquisition platforms.
* Excellent communication and presentation skills, with the ability to articulate complex HR technology concepts, including AI/GenAI applications, to diverse audiences.to collaborate and work with geographically spread cross-functional, multi-cultural / diverse teams.
* Experience in building storyboards for and leading client presentations, developing deep analysis that have quantitative and qualitative value, and resourcefully using data to defend points of view to business leaders.
* Proven record of closing sales including experience with commercial constructs and negotiations.
* Expertise in one or more of the following industries: financial services, health & life sciences, industrial, and/or telecommunications.
* Self-starter with a consultative, collaborative approach to problem-solving, with a strong aptitude for innovation and a willingness to drive change through the application of AI technologies.
*
Basic Qualifications
*
Bachelor's Degree or equivalent (10 years) work experience.
*
Minimum of 5+ years of experience architecting complex transformation solutions.
*
Minimum of 5+ years of experience solutioning, estimating and developing Business Operations proposals.
* Familiarity with Design Thinking principles and Change Management models, reflecting a user-centric approach to problem-solving and strategic transformation.
* Pragmatism in negotiating tradeoffs and risk mitigation strategies.
* Managing relationships and networking across functions and geographies in a fast-moving business environment.
* Strong project management skills.
* Strong problem solving and analytical skills
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Description & Requirements

The U.S. Services East Business Growth Director is responsible for driving standardization, best practices, and innovation across the portfolio to enhance business development efforts within state and local government health and human services. This role ensures strategic solutioning, market intelligence, and leadership engagement to optimize bid strategies and improve win probabilities.

Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.

- Drive standardization, best practices, and innovation across the portfolio to enhance competitive positioning

- Provide leadership with status updates on opportunities, risks, trends, and key decisions required for bid success

- Lead key discussions in key solutioning, pricing, and proposal meetings in collaboration with Operations, Business Solutions Group, Technical Architects, Capture, and Proposals

- Utilize recent opportunities and competitive landscape insights to drive strategic solutioning and tailor bids to government agency needs

- Evaluate existing or proposed technology stacks, identify innovations, assess staffing approaches, evaluate MBE/WBE or other vendor partners, and proposal and pricing strategy

- Provide recommendations on key decisions to leadership to ensure alignment with company goals and client expectations

- Identify emerging industry trends, share best practices, and lessons learned across the portfolio to enhance organizational strategy

Minimum Requirements

- Bachelor's degree in related field.

- 10 years relevant professional experience.

- At least 7-10 years of experience in Capture, Business Development, or related position

- At least 7-10 years of experience in state & local government, with strong knowledge of health and human services programs

- Experience managing P&L or Operations, preferred

- Demonstrated experience leading bid efforts and ability to effectively inspire and influence teams and partners to meet business needs and strategic goals

- Demonstrated experience in a matrixed environment with ability to manage multiple projects simultaneously

- Strong leadership, collaboration, negotiation, and communication skills

- Strong familiarity with government procurement processes and compliance requirements, operational policies & procedures, and innovative technology solutions

- Bachelor's degree in Business Administration, Public Policy, or a related field (Master's preferred) or equivalent years working experience.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

138,380.00

Maximum Salary

$

165,000.00

Job Description

Job Description

About Us


We are a growing flooring company specializing in high-quality sales and installations for residential and commercial clients. As we expand, we're looking for a hands-on, outgoing, and versatile individual to join our team and grow with us.

Job Summary


Were hiring an Operations & Business Development Assistant who will start in a paid internship and transition into a full-time salaried role . This is a great opportunity for someone eager to learn all aspects of a trade businessfrom procurement and production to marketing, sales, and business development.

Key Responsibilities

• Assist with purchasing materials and coordinating with suppliers
• Support production scheduling and job site planning
• Help manage sales leads , prepare quotes, and support customer follow-up
• Contribute to marketing efforts (social media, branding, local outreach)
• Attend networking events, expos, or trade meetings with the owner
• Shadow and learn multiple business functions with opportunity for specialization
• Represent the brand and be part of a positive, quality driven culture

Requirements

• Associate's or Bachelors degree (work experience preferred)
• Outgoing personality with strong interpersonal and communication skills
• Ability to multitask and work in a fast-paced, hands-on environment
• Valid drivers license
• Willing to undergo a comprehensive background check
• Interest in growing into a long-term, skilled or specialized role

What We Offer

• Paid internship with transition to full-time salaried employment
• Mentorship, hands-on experience, and skills training
• Opportunities for advancement and professional development
• A team-focused, growth-oriented company culture

Job Type

• Internship (Paid): 20 to 40 hours/week
• Transition to Full-Time: Within 90 days based on performance

Schedule

• Monday to Friday
• Occasional weekend or evening events (as needed)

Work Location

• In person (office, warehouse, and on-site visits)

Benefits (after full-time transition):

• Competitive salary
• Bonus opportunities
• Training and certification support
• Company vehicle available for use

Ready to start a career, not just a job? Apply today and grow with us!
Submit your resume and a short note about why you're a great fit for this opportunity.