134 Call Center Agent jobs in Fowlerville

• Programming Vehicle ECUs correctly
• OE scanning vehicles correctly
• Documenting customer interactions properly within the CRM as a matter of record
• Provide accurate information to customers using online OEM resources as needed
• Positive position the value of the solution(s) provided
• Troubleshooting all Opus IVS products/services
• Other duties as assigned

• High School and successful customer service experience
• Strong Windows Operating System Familiarity
• Microsoft Office familiarity
• Superior customer service skills
• Strong problem-solving capabilities
• Ability to communicate effectively both verbally and in writing with customers
• Ability to multi-task

• OE/Dealer level diagnostic and programming experience
• Automotive Repair experience/education
• ASE Certification(s)
• Call Center experience
• Familiarity with SLAs and meeting Metrics
• Familiarity with pre/post scanning of automobiles
• Collision automotive experience
• Bilingual a plus but not required

• Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

About the job Data Center Operations - Help Desk

Job Duties and Responsibilities :

• This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.
• Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.
• Escalates Incidents to tier II for Major Incident investigation.
• Notifies and escalates to support teams using Standard Operating Procedure (SOP).
• Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents.
• Monitors server and network system monitoring tools and responds appropriately to alarms.
• Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.
• Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution.
• Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons.
• Track and monitor security concerns.
• Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.
• Monitors system resources (e.g., processor, memory, and input/output) to ensure that
• Service Level Agreement performance criteria are met and that system resources are not being overutilized by one customer.
• Opens trouble tickets and assign to the appropriate support group.
• Grants physical access to hosting centers both locally and remotely.
• Administers established security policy for physical access to the (2) Hosting Centers.
• Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.
• Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed.
• Prepares and submits status reports detailing system operations.
• Reads, comprehends, and complies with email messages in timely basis.
• Uses communications tools appropriately to receive and disburse information.
• Answers and makes phone calls, as necessary.
• Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.
• Reviews the Change Management Forward Schedule of Change and updates Requests
• for Changes (RFCs) as needed, when requested by the change builders.

• 1 to 4 years of experience in the field or in a related area.

Overview

GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

• Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

• Resolution of help desk tickets received from the end users.

• Interacting with end users in a professional manner.

• Escalation of issues to VA (Veteran Affairs) stakeholders.

• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

• Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.

• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.

• Escalate issues to the Project Manager as needed.

• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

• Manage and track the suspended-user process.

Qualifications

Required Skills & Qualifications:

• Bachelor's degree with 2 - 5 years (or commensurate experience)

• Proficiency in MS Word, Excel, and PowerPoint

• Organized, self-directed, and able to work with minimal supervision·?

• Strong understanding of help desk and ticketing system (ServiceNow)

• Strong communication skills for professional interactions with end users and stakeholders

• Customer-centric approach to resolve issues efficiently while maintaining user satisfaction

• Ability to work with cross-functional teams, including project managers, developers, and IT staff

• Dependability for providing support during designated hours, ensuring timely response and resolution

• Minimum of 2 years of experience supporting public-facing helpdesk or equivalent

• At least 5 years total professional experience

Preferred Skills & Qualifications:

• VA clearance (Public Trust) and access

• Knowledgeable of VA organizations and processes

• Bachelor's Degree or equivalent

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $50,000.00 - USD $60,000.00 /Yr.

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Location US-Remote

ID 2025-6491

Category Information Technology

Position Type Full-Time

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut-off date to be considered for this position is 3/13/15.

If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: Also we can schedule appointments to interview on off hours upon request.

Provide superlative service and support to customers via the phone, including:

• Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
• Researching and resolving customer issues
• Inputting customer information into client systems
• Managing transactions and changes to accounts
• Offering solutions that optimize the customer experience and retain their business

Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$2.50/hour Bilingual a plus! Spanish & Arabic languages Must be available Monday - Friday 7am - 7pm

• Exceptional customer service skills
• Strong communication and problem-solving skills
• Ability to thrive in a high-energy, fast-paced call center environment
• Proficient in Microsoft Outlook, Word and Excel
• Capable of resolving issues expeditiously and professionally
• Ability to multi-task and work well under pressure
• Team player with a positive, can-do attitude
• Experience or specialized knowledge preferred (not required)
• High school diploma (or equivalent) required

Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary 11.00 an hour