513 Call Center Agent jobs in Kennesaw

Job Description

Job Description

Call Center Agent / Navigator

This is an in person / in office position at our offices.

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• 401k match
• Paid Vacation
• Leadership Training Classes
• Mentorship Program
• Tuition Reimbursement

About the Role :

The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Duties/Responsibilities:

• Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
• Serve as an essential link between patients and teleneurology team
• Receive and triage calls from client hospitals.
• Promote collaboration to both internal and external healthcare team members.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to communicate effectively within department and with members of interdisciplinary teams

Education and Experience:

• High School Diploma required
• 1-year in a call center preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Job Description

Job Description

Immediately hiring Part Time Call Center Agents at AMTI!

Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is an in office position.

In this role, you'll professionally manage a high volume of incoming calls. Your day will involve greeting callers warmly, asking for and providing required information, transferring calls to the right department, or taking detailed messages as needed. You'll work with our state-of-the-art call processing system and receive comprehensive training on all the tools you'll need to prioritize customer issues effectively. You can focus on providing genuine support because our work is strictly inbound. We don't perform any outbound telemarketing or hard sales calls, so you won't be under pressure to sell anything. Your sole purpose is to help people and ensure their needs are met.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Great attendance
• The ability to type 35 words per minute or more

Compensation: $16 / Hour

Shifts Offered:

• Part Time - 24 hours per week
• Evenings and weekends
• Must be available to work a weekend day (Sat or Sun each week)

AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

Job Posted by ApplicantPro

We’re hiring dedicated professionals to join our remote call center team. Support nonprofit organizations by managing donor calls and helping drive their missions forward.Responsibilities:Independent ContractorInbound donor callsLog data with accuracy and speedProvide helpful, friendly serviceProvide program details when neededConsistently meet performance goalsRequirementsMust be in the United States of America (States excluded are California, Louisana, Delaware, Massachusetts, South Dakota, Vermont, Washington, West Virginia, and Wyoming). High school diploma or GED2+ years of Call Center experience2+ years of Customer Service experience6 months remote or 1 year on-site experienceSolid communication skillsMicrosoft Office proficiencyQuiet home setup and flexible scheduleMust be able to follow written and verbal communicationMust complete a video voice assessmentTechnology Requirements:Windows 11 ONLY – No Chromebooks or Apple16 GB RAM computer is preferredDual monitors (highly suggested)Noise-canceling USB headset (not required during application) ( No wireless or bluetooth headset)Hardwired, high speed internet connection (not required during application ) ( No wifi, cellular, or satellite connection) BenefitsStart at $13–$5/hour ( 0.20 to 0.35 per talk minute)Set your own hoursGrowth and promotion opportunitiesWork from the comfort of homeNo outbound calls or sales

Description & Requirements

Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.

This position will start training on Monday, November 3, 2025.

Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.

- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.

- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.

- Minimum six (6) months Customer Service experience is required.

- Previous VES experience is preferred.

- One (1) year previous Call center experience is preferred.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.

New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Minimum Requirements

- High School Diploma or GED required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

21.20

**Serving the needs of all families with young children,** Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
**HOW YOU'LL MAKE AN IMPACT:**
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email,
and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating
strong customer service and sales skills to optimize each customer interaction.
This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a
permanent role based on performance and business needs. Must be able to work a schedule that includes a
weekend day and holiday schedule as defined by Management (including complying with blackout periods as
determined by Management).
**_** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs_**
50% - Customer Interaction & Communication:
+ Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
+ Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
+ Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
+ Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
20% Technology, Training, Sales & Follow-Up:
+ Use technology tools as directed and within established guidelines to support daily tasks
+ Participate in individual and team training sessions to stay current with knowledge and best practices
+ Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
+ Schedule and manage any required customer follow-ups following Contact Center guidelines
30% Documentation & Data Management:
+ Complete necessary documentation to manage customer complaints and solutions
+ Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
+ Maintain confidentiality of the organization's customer data
**WE'D LOVE TO HEAR FROM YOU IF:**
Must have:
+ 6+ months of customer service experience
+ Ability to communicate effectively in both written and verbal communication
+ Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
Preferred skills and experience:
+ Call center, Retail, and/or E-commerce experience is a plus
+ Technical aptitude is a plus, but not required
**OUR TEAM MEMBERS:**
+ Lead Courageously: Have a strong sense of personal values that align with our Company values
+ Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
+ Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
+ Drive Growth: Set aggressive goals and implement plans precisely
+ Cultivates Innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes
#LI-Remote
**MAKE A CAREER AT CARTER'S:**
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.
_Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law._