1568 Call Center Agent jobs in La Habra
Senior Community Health Worker - Call Center Agent
Posted 4 days ago
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Job Description
Summary
Ambulatory Care Network (ACN) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). ACN was created to align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. The LA Health Portal Contact Center works to outreach to patients to enroll in the LA Health Portal (patient portal) and outreach to patients to improve their health metrics.
This position is to assist with enrolling patients in the LA Health Portal (Patient Portal) across DHS and outreaching and scheduling patients for quality metrics (example: flu vaccine).
Description
The position of Senior, Community Health Worker, acts as a liaison in linking patients to the LA Health Portal (patient portal) and primary care services (example: schedule a flu shot) in a contact center environment by processing referrals and scheduling appointments to any LAC-DHS 4 hospital-based clinics or 18 ambulatory care centers.
Qualified individuals will use several technological platforms including:
- ORCHID electronic health record
- Call Center platform (Telax)
- Bidirectional texting platform (Artera)
- Cherwell – email bidirectional messaging
- DHS and other related websites to assist in determining insurance coverage
Essential Areas of Responsibilities
LAHP Call Center: Make and receive phone calls and text messages in designated applications to assist patients to enroll in and use the LA Health Portal.
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- Assists patients and families remotely to enroll via email invitation or self- enrollment, download the Patient Portal app on patient’s smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.).
- Patient Access: Answer phones; Perform appointment making processes; complete accurate patient scheduling and registration, such as verification of patient demographics and pay or coverage.
- Operating Systems: Ability to use several technological platforms simultaneously assuring proper understanding of scheduling
- Customer Service: Adhere to LAC-DHS behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat patients with courtesy and respect; Adhere to HIPAA and patient confidentiality
Call Center Agent Duties and Responsibilities
LA Health Portal:
- Interacts with patients over the phone to enroll patients in the patient portal using a high level of customer service and cultural competency.
- Meet team enrollment goals
- Goal: 50+ enrollments per week
- 10 total enrollments and/or appointments made per day when working on enrollments and quality improvement campaigns simultaneously.
- Determines when language interpretation is needed and utilizes interpreter services when necessary, to ensure language access standards are met.
- Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment).
- Provides technical assistance to patients experiencing
- Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient’s smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)
- Records and reports a log of selected patient Updates navigation log daily.
- Inbound calls via Telax
- Bidirectional text messages via LA Health Link
- If unable to fill out logs by end of day email supervisor to notify.
- Updates personal outlook calendar with daily activities and assignments:
- Share calendar with program supervisor, and
- Communicate issues that may happen with manager.
- Meets with supervisor on a weekly or bi-weekly basis to discuss program development and support.
- Reports all technical issues experienced for examination and resolution to team chat and IT solutions when needed.
- Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations.
- Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives.
- May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be
- Participate in special projects as needed and perform other duties as
- Processes referrals and schedules appointments to any LAC-DHS 4 hospital- based clinics or 25 ambulatory care centers.
- Supports flu vaccines scheduling and other primary care quality improvement goals by educating and informing patients of services and scheduling patients for clinic appointments.
- Communicates and implements patient campaigns via phone, bidirectional texting, or other channels to inform patients of primary care updates and engage them in preventive care measures.
- Bachelor’s Degree preferred but not required
- Customer Service experience preferred.
- Excellent verbal communication, and the ability to convey important information clearly and effectively
- Bachelor’s Degree preferred but not required
- 1 year of experience in related field preferred
- Clearances per DHS employment contract
- COVID vaccination required
- Bilingual in Spanish and English preferred but not required
- Excellent delegator and mediator
- People person, able to provide excellent customer service
- Quick decision-making and problem-solving abilities
- Excellent time management
- Responsible, goal oriented and organized
- Strong attention to detail and able to multitask
- Confident, proactive, and willing to take on workplace challenges
- Strong listening skills and receptive to feedback
- Works to positively motivate others
PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling / Fingerin g: Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 25 lbs
Push/Pull: Occasionally - Up to 25 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Call Center Agent - Veterans Evaluation Services (Remote)
Posted 7 days ago
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Job Description
Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.
This position will start training on Monday, November 3, 2025.
Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.
- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.
- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.
- Minimum six (6) months Customer Service experience is required.
- Previous VES experience is preferred.
- One (1) year previous Call center experience is preferred.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or GED required.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.75
Maximum Salary
$
21.20
Bilingual Licensed Call Center Insurance Agent (Sales, Customer Service)
Posted today
Job Viewed
Job Description
Job Category: Sales
Requisition Number: BILIN
Location: Los Angeles, CA 91406, USA
Job Details
DescriptionPay Range: $4000 - $ / year
Our Perks & Benefits:
- Unlimited/uncapped commission your earning potential is in your hands
- Lucrative incentive sales plans, bonuses and sales contests to recognize your success
- No cold calling we provide a high volume of inbound leads and walk in traffic
- Comprehensive paid training and licensing, plus on-going mentorship and development
- Recognition-focused culture that celebrates your achievements
- Comprehensive benefits package including medical, dental, vision and life insurance
- Paid time off to recharge and maintain a healthy work-life balance
- Retirement Plan (401k) with company-matched contributions
- Fitness Reimbursement up to 15/month for gym memberships
- Employee Assistance Program confidential support for personal or professional challenges at no cost
- Extra Perks optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company: Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
- Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
- Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
- Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
- Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.
The Perfect Match:
- Personal Lines or Property and Casualty license (preferred, but not required we'll support you in obtaining one)
- Bilingual skills in English and Spanish (a strong plus)
- Experience in sales or customer service and a passion for helping people
- High School Diploma or GED
- Strong ability to build customer relationships and earn trust
- Excellent follow-up, organization, and multi-tasking skills
- An ambitious, motivated attitude with a desire for growth and advancement
- Strong written and verbal communication skills
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