Retention Call Center Agent

07068 Roseland, New Jersey EchoStar

Posted 6 days ago

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Job Description

**Summary**
**Non-Negotiable Base Pay:** $20.50/hour + Uncapped Commission
**1st Year On-Target Earnings:** $8,000. No sales experience required. Paid full-time training provided!
**This role is on-site at 3 ADP Boulevard, Roseland, New Jersey 07068.**
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers.
**Job Duties and Responsibilities**
**What You'll Do:**
+ Position and sell products/services to new and existing customers
+ Assess customer needs and offer the best solution
+ Bounce back from challenging calls and stay focused on long-term goals
+ Manage time effectively while engaging with customers and handling data entry
+ Provide exceptional customer service to build and maintain relationships
**What's in it for You:**
+ **Career Growth:** Opportunity to promote up to two levels in your first year
+ **Uncapped Commission:** Top performers earn over six figures
+ **Rewards and Recognition Program** : Earn high-value prizes & trips
+ **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
+ **Exclusive Perks:** Complimentary DISH TV ( 114.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month)
**Skills, Experience and Requirements**
+ High school diploma/GED
+ Ability to work full-time on-site
+ Flexible to work shifts which can include evenings, weekends, or holidays
+ Smartphone/device with active network connection
+ Pre-employment screen
+ Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity
**Benefits:**
From versatile health perks to new career opportunities, check out our benefits on our careers website ( .
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement ( , Pay Transparency ( , EEOC Know Your Rights (English ( /Spanish ( )
**Salary Ranges**
Compensation: 20.50/Hour - 34.87/Hour
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.
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Call Center Agent - Veterans Evaluation Services (Remote)

07101 Newark, New Jersey Maximus

Posted 7 days ago

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Job Description

Permanent
Description & Requirements

Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.

This position will start training on Monday, November 3, 2025.

Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.

- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.

- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.

- Minimum six (6) months Customer Service experience is required.

- Previous VES experience is preferred.

- One (1) year previous Call center experience is preferred.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.

New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Minimum Requirements

- High School Diploma or GED required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

21.20

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