516 Call Center Agents jobs in Thornton
Customer Support Specialist
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Job Description
Would you like to be part of a company that builds products to help save lives? Look no further!
At GME we design, innovate, and manufacture UHF CB Radios and Emergency Beacon products right here in Australia. Our devices aid in rescues nationwide, you may have even seen a few of our stories featured on the news.
We are proudly Australian-made and family-owned for over 65 years. Now, we're expanding into the U.S. market , taking our life-saving technology global.
At GME, you won't just be working for a company that serves a purpose and makes a difference, you'll become part of the GME family.
We currently have an exciting opportunity for a Customer Support Specialist to join our team on a full-time, permanent basis. Reporting to the Key Account Manager, this role will see you supporting customers while representing a trusted Australian brand making its mark internationally.
Provides appropriate support to outfitters and end users via email and phone within a
specified period
Enters daily orders in an accurate and efficient manner into the ERP.
Actively involved in resolving outfitter and end user issues and concerns.
Provides product usage guidance and troubleshooting assistance.
Efficiently manages and records warranty and credit claims for the Outfitter network through
the ERP system
Assists outfitters with order tracking and consignment queries.
Consults with the 3PL, and relevant departments in relation to stock availability and timely
delivery of product.
Collaborates with internal departments and colleagues to provide solutions and support
Undertakes training in accordance with development and compliance programs.
Any other duties as required
Experience:
2 years of practical experience in Customer Service
Outbound sales experience is an advantage
Experience in EPICOR and CRM tools is an advantage
Familiarity and involvement with Outfitter or overland recreation markets is highly desirable
Join GME to work for a company with a shared purpose.
If you feel you meet the criteria and would like to be a part of the GME team, please click apply now and attach your CV!
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