29,279 Call Center Operations jobs in the United States

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

Call Center Operations Manager
Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager. As the Call Center Operations Manager, you will directly oversee call center personnel to ensure positive morale and effective daily operations. You will serve our customers and client through the development and implementation of best cell center methods and procedures. You will also be asked to make suggestions for system and process improvement using your knowledge of daily Call Center Operations.
Transdev is proud to offer:
+ Competitive compensation package of minimum $70,000 - maximum $80,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Key Responsibilities:
+ Establish a high standard for productivity, quality, customer service as well as define user guidelines.
+ Develop company systems for customer interaction and voice response and control the implementation process.
+ Summarize, collect and analyze call center trends and data for regular performance reports.
+ Manage and improve call center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
+ Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
+ Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
+ Prepares call center performance reports by collecting and analyzing call agents' data.
+ Evaluates individual performance reviews and overall team effectiveness with upper management.
+ Helps call agents with challenging customer service issues.
+ Monitors team performance and provide tools if necessary.
+ Determines call center operational strategies by evaluating team results and objectives.
+ Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
+ Presents monthly and annual call center action plans and objectives.
+ Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Qualifications:
+ Bachelor's Degree preferred
+ 3+ years of supervisory experience
+ Customer service and Call center experience preferred
+ Motivated self-starter
+ Excellent verbal communication skills
+ 3+ years of call center experience preferred
Physical Requirements:
Theessentialfunctions ofthispositionrequiretheabilityto:
+ Work is accomplished indoors in air conditioned or well-ventilated facilities
+ Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)
+ Must be able to communicate effectively in person, by phone, and in written correspondence
+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
+ Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Management & Above
Job Type: Full Time
Req ID: 5893
Pay Group: QQP
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service** **level** **and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun,** **enthusiasm** **and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as** **required** **and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management** **immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience** **required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the** **p** **erformance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to** **demonstrate** **personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in** **determining** **why and how tasks should be** **attempted** **and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED** **required**
+ **Excellent attendance history is** **required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug** **tests** **and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy **
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**