What Jobs are available for Call Center Representative in Indianapolis?

**BACKGROUND**
The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by U.S. Immigration and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and external law enforcement customers and the public at large 24 hours a day, 7 days a week, 365 days a year. Toll-free and direct-dial telephone lines and an on-line web form are available to the public 24 hours every day enabling the public to provide information to ICE about criminal or suspicious activity. The HSITL is ICE's primary point of contact for the public and select government and non-government partners to report suspicious activity and alleged violations of immigration and customs law.
**SCOPE**
The HSITL has a requirement for remote Customer Service Representatives to augment current federal staff. The contractors will be expected to provide customer service and interpersonal communication skills to support the ICE law enforcement mission, as well as maintain public and community relations by answering incoming calls and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around the clock, every day of the year and requires the services to be available during all times as necessary to augment federal staff.
**Position Objective:** The Sr. Customer Service Representative (CSR) will provide senior-level intake, analysis, and documentation support to the Homeland Security Investigations (HSI) Tip Line, a 24/7/365 national center for reporting criminal or suspicious activity. Sr. CSRs serve as experienced analysts who process sensitive tips, ensure accuracy and compliance, and provide mentoring to junior staff to strengthen ICE's law enforcement mission.
**Duties and Responsibilities:**
+ Answer and track incoming calls, eliciting and recording actionable details from callers.
+ Review, analyze, and process online/web tips to determine jurisdiction and law enforcement referral requirements.
+ Research corroborative information in law enforcement, DHS, and open-source databases.
+ Document calls, tips, and research results accurately in government systems, safeguarding PII and Sensitive PII.
+ Draft and route detailed reports to ICE field offices and notify duty agents/officers of urgent matters.
+ Provide on-the-job training and mentoring to new Customer Service Representatives.
+ Create ad-hoc reports upon request and support recurring team meetings.
+ Collaborate with federal staff and ensure compliance with DHS policies, privacy regulations, and security standards
**Qualifications**
**Basic Qualifications:**
+ **High school diploma required.**
+ **Minimum of** **5 years of specialized experience** **in a contact center environment handling inbound calls of similar complexity.**
+ **Demonstrated experience in:**
+ **Searching and researching multiple databases.**
+ **Resolving a wide variety of complex stakeholder issues.**
+ **Working on multiple projects simultaneously in a high-volume contact center.**
+ **Engaging with diverse stakeholders from various professional/administrative backgrounds.**
+ **Multitasking effectively, including simultaneous data entry and live communication.**
+ **Conceptualizing scenarios and communicating them clearly to stakeholders.**
+ **Independently interpreting, analyzing, and reporting sensitive information.**
+ **Actively listening to and processing complex information.**
+ **Communicating effectively both orally and in writing.**
+ **Utilizing telephony systems, CRM/ticketing systems, and Microsoft Office Suite.**
+ **Providing on-the-job training and support to junior CSRs.**
+ **Creating accurate ad-hoc reports and supporting weekly/bi-weekly CSR meetings.**
+ **Proficiency with telephony systems, CRM/ticketing tools, and Microsoft Office Suite.**
+ **Strong oral and written communication skills.**
+ **U.S. Citizenship or Legal Permanent Resident status (required for DHS contracts).**
**Minimum Qualifications:**
+ **Prior experience supporting DHS, ICE, or law enforcement-related contact centers.**
+ **Demonstrated ability to conceptualize complex scenarios and communicate them clearly.**
+ **Strong interpersonal and mentoring skills to train and support junior CSRs.**
+ **Proven ability to create clear ad-hoc reports and support team meetings.**
+ **High attention to detail with strong active listening and documentation skills.**
+ **Ability to handle sensitive and confidential information with discretion.**
+ **Flexibility to work assigned shifts, including evenings, weekends, and holidays.**
***This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.**
**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
**GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at** ** ** **. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.**
**Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.**
**_This position is contingent upon contract award._**

Our client is seeking an experienced and customer-centric Customer Support Lead to join their team in **Indianapolis, Indiana, US**. This role is crucial for ensuring our customers receive outstanding support and have a positive experience with our products and services. As the Customer Support Lead, you will be responsible for managing a team of customer service representatives, overseeing daily operations, and implementing strategies to enhance customer satisfaction and loyalty. You will serve as a point of escalation for complex customer issues, providing timely and effective resolutions.

The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a passion for problem-solving. You will be adept at training and mentoring team members, monitoring performance metrics, and identifying areas for improvement. Your responsibilities will include developing and refining support processes, ensuring adherence to service level agreements (SLAs), and gathering customer feedback to inform product and service enhancements. Excellent communication, empathy, and conflict-resolution skills are essential. You should be comfortable analyzing support data to identify trends and drive continuous improvement initiatives. This role requires a proactive approach to customer engagement and a commitment to fostering a supportive team environment.

Responsibilities:

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily customer support operations and ensure efficient workflow.
• Serve as the primary point of escalation for complex customer issues.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Refine customer support processes and documentation.
• Collaborate with other departments to resolve customer issues effectively.
• Ensure a high level of service quality and professionalism from the support team.
• Handle escalated customer complaints and resolve them efficiently.
• Contribute to product and service improvement based on customer insights.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service or support roles, with at least 1 year in a leadership capacity.
• Proven experience in managing and motivating a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and CRM software.
• Ability to handle difficult customer situations with empathy and professionalism.
• Proficiency in data analysis and reporting.
• Experience in developing and implementing support processes.
• Adaptability and ability to thrive in a fast-paced environment.
• Strong organizational and time-management skills.

This is a significant opportunity to shape the customer experience and lead a dedicated team. Join us in delivering exceptional service.

Our client, a dynamic e-commerce platform experiencing significant growth, is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is crucial in ensuring a positive customer experience by providing timely and effective assistance across multiple communication channels, including email, chat, and phone. You will be responsible for resolving customer inquiries, troubleshooting issues, processing returns and exchanges, and providing product information. The ideal candidate is an excellent communicator, patient, and possesses strong problem-solving skills. You must be comfortable navigating various software applications and have a passion for helping others. This position requires a proactive approach to identifying and escalating recurring issues to improve overall customer satisfaction.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally via email, chat, and phone.
• Troubleshoot technical and order-related problems, providing clear solutions.
• Process returns, exchanges, and refunds in accordance with company policy.
• Educate customers on product features, services, and policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Proactively seek opportunities to improve the customer experience.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

Qualifications:

• High School Diploma or equivalent; some college coursework or degree preferred.
• Minimum of 2 years of experience in customer service or a related support role.
• Excellent written and verbal communication skills.
• Strong active listening and empathy skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, a positive attitude, and a genuine desire to help customers.
• Comfortable learning and using new technologies.
• This is a 100% remote position, requiring a reliable internet connection and a dedicated home office space. The central operational hub is considered Indianapolis, Indiana, US .

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role
- Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

**Banking Customer Support Representative (Remote)**
Are you passionate about delivering exceptional customer experiences in the financial sector? We are looking for **Banking Customer Support Representatives** who excel in **clear, professional communication** and possess a solid understanding of **banking processes and account services** . In this role, you will guide clients, including high-value and elderly customers-through banking procedures with patience, accuracy, and empathy. Your ability to explain financial concepts clearly and troubleshooting basic issues will ensure a seamless experience for every client interaction.
As a Banking Customer Support Representative, you will serve as the first point of contact for internal branch staff and external clients. Your primary responsibility is to provide **exceptional service** , resolve inquiries promptly, and educate clients on account features and digital tools. This role requires **strong communication skills** , attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining professionalism and compliance
**Location:** Remote (Eastern Standard Time Zone)
**Start Dates:**
+ December 1, 2025
+ January 5, 2026
**Training Schedule:**
+ Duration: 3 weeks training + 2 weeks nesting
+ Hours: Monday to Friday, 9:00 AM - 5:30 PM EST
**Work Schedule:**
+ Must be available to work weekends
+ Hours of operation: **8:00 AM - 11:00 PM EST**
+ Flexible shifts within this time frame
+ Rest Days: Always back-to-back
**Background Requirements:**
+ Comprehensive background check, including personal financial review and standard checks
**Key Responsibilities:**
+ Answer inbound calls from customers
+ Delivering outstanding customer service by resolving inquiries promptly and professionally
+ Educate clients on account services, features, and digital capabilities
+ Guide clients through banking procedures with patience and clear communication
+ Troubleshoot basic banking issues (card activation, account reset)
+ Maintain detailed records and follow up on client requests
+ Adapt to a fast-paced environment with changing priorities
**Required Skills & Qualifications:**
+ **Customer Service Expertise:** Strong verbal and written communication skills
+ **Banking Knowledge:** Familiarity with financial products and account services
+ **Technical Skills:** Proficiency in Microsoft Office Suite; familiarity with Citrix, Active Directory, or similar tools is a plus
+ **Problem-Solving:** Ability to troubleshoot basic computer issues and assist clients with navigation
+ **Experience:**
+ Call center experience preferred
+ Banking or financial services experience highly desired
+ **Personal Attributes:**
+ Patient and empathetic, especially when assisting elderly clients
+ Customer-centric mindset with strong follow-up skills
+ High School Diploma
**Salary and Other Compensation** :
The hourly rate for this position is **$19.00** per hour. Applications will be accepted until 11/21/2025,
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**The Team and Role:**
Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a **Senior Customer Support Engineer** in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the Enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.
**Your Contribution:**
**Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you'll need for success at Logitech.** In this role you will:
+ Resolve technically complex support issues reported by the customers and/or other team members.
+ Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
+ Own the technical relationship with customers and manage their expectations.
+ Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting
+ Provide ad hoc feedback about trends and new issues
+ Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
+ Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.
+ Deliver consistent customer experience that meets or exceeds our commitments.
+ Be compassionate, respectful and honest
**Key Qualifications:**
For consideration, you must bring the following minimum skills and behaviors to our team:
+ Must have expert knowledge of video conferencing and AV products
+ Expert/Advance knowledge of windows and Mac OS
+ Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
+ Advanced knowledge of computer networking and operating systems
+ Familiarity with Android-based device (beyond cellular phones) desirable
+ Familiarity with IOS devices desirable
+ Excellent communications both verbal, oral and interpersonal skills.
+ Excellent customer service skills.
+ Demonstrated ability to quickly learn and troubleshoot new technologies
+ Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
+ Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.
+ Professional level English, Spanish/ Portuguese skills are a plus, spoken and written.
In addition, preferable skills and behaviors include:
+ Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experience
+ Experience providing remote technical support
+ Experience providing high-touch support to Enterprise accounts
+ Technical certifications beneficial, but not required
**Education:**
Bachelor's degree in Computer or Electronic and Communication
Engineering or equivalent degree/relevant experience preferred.
**#LI-CT1**
**#LI-Remote**
**This position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.** **In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.**
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is a Remote role (Call Center)
- Full-Time: Monday - Friday 8:30am - 5:00pm EST
- Comfortable working in a high-volume production environment.
- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
+ **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance**
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .

Join our client's thriving remote-first organization as a dedicated Customer Support Specialist. This is a fully remote position, allowing you to work from anywhere in the US. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your role will involve troubleshooting technical issues, answering inquiries about our products and services, and resolving customer complaints with empathy and efficiency. We are looking for individuals who are passionate about customer satisfaction and possess excellent communication skills.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
• Provide technical assistance and guidance to customers experiencing product-related challenges.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Proactively identify opportunities to improve the customer experience.
• Educate customers on product features and best practices.
• Maintain a high level of customer satisfaction through efficient and empathetic service.
• Collaborate with team members to share knowledge and best practices.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric approach.
• Reliable high-speed internet connection and a dedicated home office space.
• Flexibility to work various shifts, including evenings and weekends, as needed.

This is a fantastic opportunity for individuals seeking a rewarding career in customer support, offering the flexibility and autonomy of a fully remote role.