62,450 Call Center Representative jobs in the United States
Pharmacy Help Desk Call Center Representative
Posted today
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Job Description
Job Description
POSITION SUMMARY
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
7. Guide pharmacies, providers and beneficiaries regarding the process of claim
transmission, reimbursement and payment.
8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
10. Identify system issues and route to the corresponding internal department.
11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
12. Support all Quality Management Program initiatives.
13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
• Fully Bilingual (Spanish / English written and verbal).
• PC skills (Microsoft System)/System oriented.
Skills:
• Strong customer service skills.
• Excellent phone, written, active listening and follow-through skills.
• Skill in analyzing situations accurately and taking effective action.
• Attention to details.
• Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
• Ability to work with others to reach a solution.
• Be able to toggle between several software programs.
• Demonstrated effective organizational skills.
Abilities:
• Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
• Ability to work with others to reach a solution.
• Be able to toggle between several software programs.
• Ability to work in a fast-paced environment and multitask.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Call center representative
Posted 4 days ago
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Job Description
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Call Center Customer Service Representative Responsibilities:
- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
- Understanding and using the required software, reports, tools, and metrics.
- Transferring and escalating the calls to the appropriate department if needed, such as sales.
- Participating in training and striving to increase and improve existing skills.
- Adhering to all company policies and procedures.
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
- Proficiency with computers, especially with regards to CRM software.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.
- Being able to speak more than one language fluently would be highly advantageous.
Company Details
Call Center Representative
Posted 10 days ago
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Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Company Details
Call Center Representative
Posted 14 days ago
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Job Description
We are looking for a friendly and professional Call Center Representative to join our team at MURN. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:- Answer incoming calls and respond to customer inquiries
- Make outbound calls to follow up on customer requests
- Provide information about products and services
- Resolve customer complaints and issues
- Update customer information in the database
- Meet and exceed call center KPIs
- High school diploma or equivalent
- Prior experience in a call center or customer service role
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
If you are a team player with a positive attitude and a desire to provide exceptional customer service, apply now to join our dynamic team at MURN!
Company Details
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