29,788 Call Center Representatives jobs in the United States

Job Description

Overview
We are looking for a friendly and organized individual to join our team as a Call Center Agent. In this role, you will be responsible for handling incoming calls, assisting clients with inquiries, and booking appointments. You will provide excellent customer service by ensuring clients' needs are met efficiently and professionally while maintaining a smooth scheduling process. This position is essential to ensuring our clients receive top-notch service and a seamless experience when booking their salon and spa appointments.

Responsibilities

• Answer inbound calls and respond to client inquiries in a professional and courteous manner.
• Schedule, reschedule, and confirm client appointments for various salon and spa services.
• Provide information about services, pricing, promotions, and availability.
• Update and maintain appointment records in the scheduling system.
• Ensure a positive client experience by addressing any concerns or issues.
• Collaborate with team members to ensure a smooth flow of operations.
• Manage client preferences and special requests, ensuring satisfaction.

Qualifications
Available to work any shifts with no restrictions, specifically Saturdays and Sundays;

• Friendly, professional, and customer-oriented attitude.
• Excellent communication and phone etiquette.
• Consistent attendance with excellent work ethic
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills
• Strong computer, keyboard, and mathematic skills
• Previous experience in customer service or appointment scheduling is a plus.

Why Gould's

• Fun and professional atmosphere
• Generous discounts on salon services
• Generous discounts on premium products
• Room to advance or grow professionally
• Friendly and positive co-workers

Job Description

Elevate your career as a Call Center Agent at LOC Credit Union! At LOC Credit Union, we champion our members' financial aspirations through a philosophy of collaborative success: Let's win, together! We are a trusted partner in our community, dedicated to delivering seamless and rewarding banking experiences.

Who We're Looking to Hire

We're on the lookout for a knowledgeable and member centric Call Center Agent to join our team. In this pivotal role, you will be the voice of the Credit Union guiding members through transactions, cultivating relationships, guiding members with their questions by giving them answers. This is achieved through precise and professional conversations, adherence to established guidelines, and a proactive approach to educating members about our diverse suite of products and services.

Responsibilities include but are not limited to:

• Maintain advanced knowledge of LOC products, services, platforms, policies and procedures to maximize cross-selling opportunities and to troubleshoot issues.
• Consistently meet or exceed individual or team goals, while maintaining a strong focus on member satisfaction and retention.
• Follow up with members regularly to track progress, close sales opportunities, and build long-lasting relationships.
• Assists members with loans and e-Services products.
• Possess expertise for more complex Credit Union product and services--including but not limited to-- IRA's, Business loans and accounts, Trust, Guardianship, POA, Rep. Payee and Conservatorship accounts, and Home Equity Products.
• Efficiently, effectively and accurately perform remote teller functions.
• The ability to work at a minimum of one Saturday per month and occasional office travel is required.

What We Offer

• Competitive salary
• 401K matching up to 5%
• Comprehensive benefits package (health, dental, vision, life insurance and more)
• Competitive PTO
• 14 paid holidays (plus your birthday)
• Ongoing training and career planning opportunities
• A supportive team culture and values-driven workplace

Join Us!

Ready to make significant impact? Apply today to become a vital part of LOC Credit Union where your contributions directly shape our members' financial victories!

Job Description

Description

Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor

Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.

Customer Support:

• Handle inbound and outbound calls professionally and courteously.
• Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner.

Problem Solving:

• Identify customer needs and clarify information by conducting thorough problem analysis.
• Offer alternative solutions when necessary, aiming to achieve first-call resolution.

Communication:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate unresolved issues to appropriate teams or departments.

Product Knowledge:

• Develop a comprehensive understanding of the company's products, services, and policies.
• Keep updated on any product or policy changes to ensure accurate information is shared with customers.

Documentation:

• Accurately log all call details, interactions, and customer information into the company's CRM system.
• Prepare reports or summaries of customer interactions and outcomes.

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using computers, CRM software, and other call center tools.
• Excellent problem-solving skills and patience.

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with company match.
• Professional development opportunities.
• Fun and creative work environment.

Job Description

Call Center Agent

Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.

KEY DUTIES & RESPONSIBILITIES

• Provide exceptional customer service answering calls in a clear, concise and friendly manner
• Work cohesively with colleagues
• Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
• Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
• Resolve complicated round trips
• Knowledge of the Long Island, NY geography
• Map Testing periodically throughout the year
• General office duties as required, data entry, accuracy

REQUIREMENTS & QUALIFICATIONS

• Reliable transportation
• Ability to sit for prolonged periods of time
• Good Command of the English language
• Computer Skills: keyboarding
• Flexible work hours, operation runs seven days a week
• Ability to answer large call volumes with a smile in your voice
• Strong attention to detail
• Maintain confidentiality
• Strong interpersonal skills
• Physical Presence at work site required for position

Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779.

Job Type: Part-time

Pay: $15.50 per hour

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Job Description

Join Our Team as a Call Center Agent

Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We’re looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers.

In this role, your mission is clear: Set appointments and deliver an outstanding customer experience. You’ll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team.

What You’ll Do

• Handle outbound and inbound customer calls with professionalism and care

• Set qualified in-home appointments between prospects and sales representatives

• Respond promptly to phone calls, voicemails, and messages

• Accurately enter call details and outcomes into our CRM system

• Identify customer needs, answer product/service questions, and provide solutions

• Log and track activity consistently in our call systems

• Screen and qualify leads for the sales team

• Resolve customer concerns and complaints respectfully and efficiently

• Redirect calls to the appropriate department as needed

• Meet or exceed team and individual performance goals

What We’re Looking For

• High energy and ability to make a high volume of phone calls

• Quick learner who can grasp product knowledge and service details

• Coachable and open to ongoing training and feedback

• Basic computer and internet proficiency

• Excellent communication and interpersonal skills

• Dependable, goal-driven, and professional under pressure

• Prior call center or sales experience is a plus
• Weekend availability

Key Metrics for Success

• Appointment setting rate

• Quality of customer service interactions

• Lead-to-demo conversion

• Contribution to overall team sales goals

Why You’ll Love Working With Us

• Supportive and collaborative team environment

• Ongoing training and professional development

• Opportunity to contribute to a growing company with a strong mission

• Competitive pay and performance-based incentives

• A chance to make a real impact by connecting customers with solutions that matter

Benefits

By applying, you agree that we may contact you by text message, phone or email using automated or AI-assisted recruiting tools, in addition to communication from our recruiting team.

We are seeking enthusiastic, customer-focused, and tech-savvy individuals to join our team as Remote Call Center Agents . In this role, you will serve as the first point of contact for our customers, providing support through inbound and/or outbound calls, live chats, and email communications — all from the comfort of your home office. The ideal candidate will be highly motivated, adaptable, and committed to delivering outstanding service experiences that reflect our company’s values and dedication to customer satisfaction.

• Respond promptly and professionally to customer inquiries via phone, chat, or email
• Handle a high volume of inbound and outbound customer calls while maintaining a friendly and courteous tone
• Identify customer needs, clarify information, research every issue, and provide effective solutions
• Resolve customer complaints and concerns with patience, understanding, and professionalism
• Maintain up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers
• Accurately document all customer interactions, transactions, feedback, and issues using CRM or call center software
• Escalate complex or unresolved issues to higher-level support or supervisory staff as needed
• Meet or exceed individual and team performance metrics such as call quality, call handling time, customer satisfaction, and issue resolution rate
• Attend virtual training sessions and team meetings regularly to stay aligned with business objectives and service standards

We are seeking a reliable, professional, and customer-focused Remote Call Center Agent to join our virtual customer support team. In this role, you will serve as the first point of contact for customers, handling inbound and/or outbound calls to provide assistance, answer inquiries, resolve issues, and ensure an exceptional customer experience.

This is a remote position ideal for individuals who are self-motivated, tech-savvy, and have excellent communication skills. You'll work from the comfort of your home while helping customers across various industries such as retail, finance, healthcare, or telecommunications.

Responsibilities:

• Handle a high volume of inbound and/or outbound calls in a fast-paced, remote environment
• Respond to customer inquiries regarding products, services, billing, orders, or technical support
• Provide accurate, timely, and professional assistance and information
• Escalate complex issues to supervisors or relevant departments as needed
• Document all customer interactions in the CRM or ticketing system
• Follow call scripts, company policies, and standard operating procedures (SOPs)
• Meet or exceed performance metrics including call handling time, quality, and customer satisfaction
• Stay updated on product knowledge, promotions, and system changes
• Maintain a calm and empathetic attitude when dealing with challenging situations