153 Call Center Representatives jobs in Portland
Call Center Agent - Veterans Evaluation Services (Remote)
Posted 21 days ago
Job Viewed
Job Description
Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.
This position will start training on Monday, November 3, 2025.
Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.
- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.
- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.
- Minimum six (6) months Customer Service experience is required.
- Previous VES experience is preferred.
- One (1) year previous Call center experience is preferred.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or GED required.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.75
Maximum Salary
$
21.20
Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed
Posted 1 day ago
Job Viewed
Job Description
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Support Lead
Posted 18 days ago
Job Viewed
Job Description
- Lead and mentor a team of customer support representatives
- Oversee daily support operations and manage ticket queues
- Ensure prompt and accurate responses to customer inquiries via phone, email, and chat
- Resolve complex customer issues and escalate when necessary
- Develop and maintain comprehensive support documentation and knowledge base articles
- Identify and implement process improvements to enhance efficiency and customer satisfaction
- Train and onboard new support agents
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores
- Collaborate with other departments to address customer feedback and product issues
- Provide regular performance feedback and coaching to team members
- Champion a customer-centric culture within the support team
- Associate's or Bachelor's degree preferred
- Minimum of 4 years of experience in customer support, with at least 2 years in a lead or supervisory role
- Proven experience managing a support team and driving performance
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Proficiency with customer support software and CRM systems
- Ability to train and motivate team members
- Customer-focused mindset with a passion for service excellence
- Strong organizational and time management skills
- Ability to work effectively in a fast-paced environment
Senior Customer Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, chat, and remote access tools.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Develop and maintain technical knowledge base articles and troubleshooting guides.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product) with detailed documentation.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Mentor and train junior support engineers.
- Contribute to the continuous improvement of support processes and customer service standards.
- Proactively identify opportunities to enhance the customer support experience.
- Ensure customer satisfaction by providing timely, accurate, and professional support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service engineering, with a strong understanding of software troubleshooting.
- Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
- Experience with network troubleshooting and common IT infrastructure concepts.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a dedication to providing exceptional service.
- Experience in a SaaS environment is a strong plus.
Senior Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical hardware and software issues.
- Guiding customers through step-by-step solutions.
- Recording all customer interactions and troubleshooting steps in the CRM system.
- Escalating complex issues to the appropriate technical teams or management.
- Identifying trends in customer issues and providing feedback to product development teams.
- Developing and maintaining a comprehensive knowledge base of products and services.
- Training and mentoring new customer support representatives.
- Participating in team meetings and contributing to process improvement initiatives.
- Ensuring adherence to service level agreements (SLAs) and customer satisfaction goals.
- Proven experience as a Customer Support Specialist or in a similar role.
- Excellent problem-solving and critical-thinking skills.
- Strong understanding of common software and hardware.
- Proficiency with CRM software and helpdesk ticketing systems.
- Exceptional written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience in a fast-paced environment.
- Associate's or Bachelor's degree in a relevant field or equivalent work experience.
Senior Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced customer support via phone, email, and chat.
- Handle escalated customer issues, conduct thorough investigations, and provide timely resolutions.
- Diagnose and troubleshoot technical problems with products and services.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Identify recurring issues and provide feedback to relevant departments for product and process improvements.
- Assist in training and onboarding new customer support representatives.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Contribute to the development and refinement of customer support policies and procedures.
- Monitor customer satisfaction metrics and strive to exceed performance goals.
- Collaborate with sales, technical, and product teams to ensure a seamless customer journey.
- Maintain a high level of product knowledge and stay updated on new features and updates.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4-6 years of experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Proven ability to handle complex customer inquiries and escalations.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Experience in mentoring or training junior team members is a plus.
- Technical aptitude and ability to learn new software quickly.
Senior Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively across multiple channels (phone, email, chat).
- Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.
- Escalate complex issues to appropriate internal teams when necessary, ensuring timely resolution.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Identify and communicate trends in customer issues to the product and engineering teams to drive improvements.
- Develop and update knowledge base articles and customer-facing documentation.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify opportunities to improve the customer experience and suggest process enhancements.
- Participate in team meetings and contribute to a collaborative and positive work environment.
- Stay up-to-date with product updates and industry best practices.
Qualifications:
- Proven experience as a Customer Support Specialist or in a similar client-facing role, preferably in a remote setting.
- Excellent communication skills, both written and verbal, with a patient and empathetic demeanor.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (specific software/industry relevant to the company, e.g., SaaS platforms, e-commerce solutions).
- A passion for delivering outstanding customer service.
- High school diploma or equivalent; further education or certification in a related field is a plus.
Be The First To Know
About the latest Call center representatives Jobs in Portland !
Senior Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Senior Customer Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced troubleshooting and problem-solving for complex customer issues via phone, email, and chat.
- Act as a point of escalation for junior support staff, offering guidance and mentorship.
- Develop and maintain comprehensive knowledge base articles, FAQs, and training materials.
- Analyze customer feedback and support trends to identify areas for service improvement and product enhancement.
- Collaborate with engineering and product teams to report bugs, suggest feature improvements, and ensure timely resolution of technical issues.
- Manage customer relationships, ensuring satisfaction and fostering loyalty.
- Participate in cross-functional projects to enhance the customer experience.
- Stay up-to-date with product updates and industry best practices.
- Contribute to the development and implementation of support policies and procedures.
- Handle sensitive customer escalations with professionalism and efficiency.
Qualifications:
- Minimum of 5 years of experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent communication, interpersonal, and active listening skills.
- Strong understanding of CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly and concisely to both technical and non-technical users.
- Experience in creating and managing knowledge base content.
- Demonstrated ability to mentor and guide team members.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Proficiency in analyzing data and identifying actionable insights.
- A passion for delivering outstanding customer service and a proactive approach to problem-solving.
Senior Customer Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues with a high degree of professionalism and efficiency.
- Investigate and troubleshoot complex customer problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to appropriate departments or management, ensuring timely follow-up and resolution.
- Develop and maintain a thorough knowledge of our client's products and services to provide accurate information and guidance.
- Create and update support documentation, knowledge base articles, and FAQs to assist customers and internal teams.
- Train and mentor junior support staff, sharing best practices and providing constructive feedback.
- Proactively identify opportunities for service improvement and contribute to the development of new support strategies.
- Gather customer feedback and provide insights to product and service development teams to enhance user experience.
- Manage customer relationships, fostering loyalty and ensuring satisfaction.
- Collaborate with cross-functional teams to ensure a seamless customer journey.
Qualifications:
- Minimum of 3-5 years of experience in a customer service or technical support role.
- Proven track record of resolving complex customer issues effectively and efficiently.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a patient, empathetic demeanor.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Familiarity with (mention specific industry software if applicable, e.g., Salesforce, Zendesk) is advantageous.