209,589 Call Center Roles jobs in the United States
Customer Support Specialist / Call center Agent
Posted 3 days ago
Job Viewed
Job Description
Duration: 6+Months(Possibility of Extension)
Location: Littleton, CO, 80120 (Hybrid Model 1 day a week. They will get everything from the facility, must have Wi-Fi and good working space.)
Shift timings: Monday-Friday 8 AM - 4.30 PM.
BG/DT required: Yes
Job Description:
- Customer Support Specialist positions that need to be filled and am ready for resumes.
- Courteously and effectively answers customer(s)/agency inquiries.
- Listens and analyzes the customer's needs.
- Researches case information in Colorado Benefit Management System (CBMS) for client information and relays case outcome and/or refers to correct unit for clarification.
- Accurately documents the customer's call utilizing the Cherwell ticket systems and CBMS.
- Provides customers with referrals for other assistance organizations or programs such as food banks, shelters, child support, and housing.
- Assists customers, colleagues, and outside agencies with information or directions as requested.
- Provides coverage as needed for other support service positions.
- Performs other duties as assigned.
- Knowledge of operating office machinery / equipment.
- Knowledge of personal computer software and ability to learn various computer software applications.
- Knowledge of basic office procedures and practices.
- Knowledge of alpha/numeric filing systems.
- Knowledge of public assistance programs.
- Knowledge of Federal, State, County policies and procedures regarding this position.
- Skill in performing accurate typing and data entry.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective working relationship with supervisor(s), other employees, and clients.
- Ability to effectively complete work in a timely manner despite tight deadlines, high volume of work, constant / frequent interruptions and dealing with angry, upset, or frustrated individuals.
- Ability to deliver effective customer service skills.
- Ability to work independently and as a team member.
- Ability to research, organize, and prioritize the workload through sound decision and judgment.
- Ability to adapt to change.
- High School diploma or GED equivalent.
- Computer Skills are must.
- Ability to speak other languages is a plus, please indicate on your application.
- One to two (1 - 2) years of Human Services or call center environment
- Equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient.
- If you are interested, kindly revert back with your latest resume and best time to reach you.
Customer Support
Posted 13 days ago
Job Viewed
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist . The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:- Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate product/service information and guide customers in resolving issues.
- Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
- Identify customer needs and recommend appropriate products or services.
- Stay updated with company policies, products, and services to provide effective support.
- Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
- Contribute to process improvements to enhance overall customer experience.
- Previous experience in customer service or a related field is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient with basic computer applications and CRM/customer support tools.
- Patience, empathy, and a customer-first mindset.
- High school diploma or equivalent; a degree is a plus.
Company Details
Customer Support
Posted 1 day ago
Job Viewed
Job Description
**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Support Clerk Customer Service
Posted 1 day ago
Job Viewed
Job Description
Job Description
ProSidian Seeks a Customer Support Clerk | Customer Service (COC ) for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0
We seek 221 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Customer Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.
JOB OVERVIEW
Provide services and support as a Customer Support Services (Customer Support Clerk) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).
RESPONSIBILITIES AND DUTIES - Customer Support Clerk | Customer Service (COC )
Process customer service documentation.
Maintain records of interactions.
Support call center or front-line teams.
The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 616 East 4th Street
Charlotte, NC 28202
Qualifications:
Qualifications
Desired Qualifications For Customer Support Clerk | Customer Service (COC ) (COC ) Candidates:
Clerical or customer service experience.
Education / Experience Requirements / Qualifications
High school diploma or GED.
Clerical or customer service experience.
This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Customer Support Clerk | Customer Service (COC ) Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Customer Support Clerk | Customer Service (COC ).
Skills Required
Primarily focused on Professional and Management Development Training initiatives and aligned with 221 activities 221 Functional Area Activities.
Data entry, organization, and communication.
Competencies Required
- Accuracy, reliability, customer focus.
Ancillary Details Of The Roles
-
Supports complaint resolution processes.
-
Works with multiple departments to fulfill requests.
Other Details
May handle mailroom duties.
#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke
Additional Information
As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies (1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)); and to support all business development and other efforts on behalf of ProSidian Consulting.
CORE COMPETENCIES
Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership ability to guide and lead colleagues on projects and initiatives
Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation persistent in pursuit of quality and optimal client and company solutions
Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization ability to manage projects and activity, and prioritize tasks
--- --- ---
OTHER REQUIREMENTS
Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
--- --- ---
BENEFITS AND HIGHLIGHTS
ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Thats why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. | Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctors appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
--- --- ---
ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the I Hire Military Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OR SEND YOUR RESUMES, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.
ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.
Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
Customer Support Clerk | Customer Service
Posted 2 days ago
Job Viewed
Job Description
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.
Job OverviewProvide services and support as a Customer Support Services (Customer Support Clerk) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).
Responsibilities and DutiesProcess customer service documentation.
Maintain records of interactions.
Support call center or front-line teams.
The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 616 East 4th Street Charlotte, NC 28202
QualificationsDesired Qualifications For Customer Support Clerk | Customer Service (COC ) Candidates:
Clerical or customer service experience.
High school diploma or GED.
Primarily focused on Professional and Management Development Training initiatives and aligned with 221 activities 221 Functional Area Activities.
Data entry, organization, and communication.
Accuracy, reliability, customer focus.
Supports complaint resolution processes.
Works with multiple departments to fulfill requests.
May handle mailroom duties.
Customer Support Representative (Call Center)
Posted 1 day ago
Job Viewed
Job Description
The Federal Reserve Bank of Minneapolis Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
No nights
No weekends
No sales, collections, or cold calls
Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
- Answer incoming calls and emails from customers, financial institutions, and legal professionals.
- Advise customers on U.S. Treasury financial products, regulations, and forms.
- Support account setup and navigation for U.S. Treasury websites and applications
- Aim to exceed established metrics for accuracy, timeliness, and completeness
- Provide prompt, efficient, detailed, customer-oriented service
- Act as an advocate for our customer; reporting and/or acting on areas for improvement
- Establish and maintain accurate records and documentation
- Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
- Associates degree in business or an equivalent combination of education and experience.
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
- Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training, and conferences
- And more
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.
Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Customer Service Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Customer Support Specialist-Call Center
Posted 9 days ago
Job Viewed
Job Description
Job Description
Customer Support Specialist-Call Center
This is a contract position.
This is an on-site position in Providence, RI.
About this position
This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming calls for payment inquiries, assistance with website management and inquiries for declined applications.
Job Responsibilities
- Respond to customer issues with speed, find answers promptly, and address concerns in a polite, empathetic, and professional manner.
- Manage incoming calls and provide accurate information to customers.
- Possess the ability to quickly memorize, recall, or research answers to customer inquiries.
- Demonstrate excellent customer care and focus by assessing customers' needs and providing appropriate solutions, troubleshooting steps, or guidance for a positive customer experience.
- Learn and adhere to all customer service procedures and policies.
- Strive to exceed personal and team targets, goals, and quotas.
- Aim for swift resolution of customer inquiries.
- Maintain records of customer interactions, organizing and filing profile/account changes.
- Previous customer service experience
- Previous call center experience preferred, but not required.
- Excellent verbal communication skills with a polite, empathetic, and professional demeanor.
- Strong customer-centric approach and the ability to assess customer needs accurately.
- Strong demonstrated computer skills
- Ability to work a flexible schedule.
- Contract Length: 3 months with temp to hire opportunity.
- Start Date: January 8
- Schedule: Candidates must work a 10am or 12pm start time. Shifts are 9 hours each with lunch and 2 15-minute breaks. Candidates must be avaialble for 4 weekdays and 1 weekend shift weekly.
- Training: Training is the first two weeks on assignment.
-
- Training Schedule: Monday-Friday, 8-5p.
- Candidates can NOT be late or miss any training opportunities.
- Pay Range: $19/HR
YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Customer Support Representative (Call Center)
Posted 4 days ago
Job Viewed
Job Description
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
- Answer incoming calls and emails from customers, financial institutions, and legal professionals.
- Advise customers on U.S. Treasury financial products, regulations, and forms.
- Support account setup and navigation for U.S. Treasury websites and applications
- Aim to exceed established metrics for accuracy, timeliness, and completeness
- Provide prompt, efficient, detailed, customer-oriented service
- Act as an advocate for our customer; reporting and/or acting on areas for improvement
- Establish and maintain accurate records and documentation
- Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
- Associates degree in business or an equivalent combination of education and experience.
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
- Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training, and conferences
- And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.
Full Time / Part Time Full time
Regular / Temporary Regular
Job Exempt (Yes / No) No
Job Category Customer Service
Work Shift First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Customer Support Supervisor
Posted 7 days ago
Job Viewed
Job Description
Summary:
McClung Energy Services LLC is seeking a dedicated and experienced Customer Support Supervisor to join our team. The ideal candidate will have a passion for providing exceptional customer service and leading a team to success. If you are a motivated individual with strong leadership skills, we want to hear from you!
Responsibilities:
-- Supervise a team of customer support representatives
-- Provide training and guidance to team members
-- Handle escalated customer inquiries and complaints
-- Monitor team performance and provide feedback for improvement
-- Develop and implement customer support strategies
-- Collaborate with other departments to ensure customer satisfaction
Qualifications:
-- Previous experience in a customer support role
-- Proven leadership skills
-- Excellent communication and interpersonal abilities
-- Strong problem-solving skills
-- Ability to work in a fast-paced environment
-- Bachelor's degree in Business Administration or related field preferred
If you are ready to take on a new challenge and make a difference in the customer support department, apply now!
Company Details
Customer Support Supervisor
Posted 8 days ago
Job Viewed
Job Description
We are seeking a dedicated and experienced Customer Support Supervisor to oversee our customer service department and ensure the highest standards of customer satisfaction. This pivotal role requires a dynamic professional who can lead a team of customer support representatives while providing strategic direction and oversight. As a Customer Support Supervisor, you will be responsible for developing and implementing effective support protocols, training staff, and monitoring performance metrics to continuously improve our service quality. Your leadership will be vital in fostering a positive work environment that enables team members to excel in their roles and deliver exceptional assistance to our clientele. In addition to managing daily operations, you will collaborate with various departments to streamline processes and enhance our overall customer experience. A strong candidate will possess not only extensive knowledge of customer service best practices but also the ability to analyze and leverage data to drive improvements. If you are passionate about delivering superior service and guiding a team towards success, we encourage you to apply for this rewarding position.
Responsibilities- Supervise and manage the daily operations of the customer support team.
- Develop and implement customer service policies and procedures to enhance service delivery.
- Train, mentor, and evaluate customer support representatives to improve their performance and skills.
- Monitor performance metrics and customer feedback to identify areas for improvement.
- Collaborate with other departments to resolve complex customer issues and enhance product/service offerings.
- Maintain up-to-date knowledge of company products and services to effectively guide the support team.
- Generate reports on team performance and present findings to senior management for review.
- Proven experience in a customer support role, with at least 3 years in a supervisory position.
- Strong leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Demonstrated problem-solving skills with the ability to handle difficult situations calmly and effectively.
- Proficiency in using customer support software and CRM systems to track and manage customer interactions.
- Ability to analyze performance data to inform decision-making and strategic planning.
- A customer-centric attitude with a commitment to providing exceptional service.