88,556 Call Centers jobs in the United States

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Help Desk/Call Center Analyst - Onsite and Remote work (hybrid role)

**Required: Secret Clearance**

Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members, and Families of the Armed Forces or their representatives and to the General Public. All successful candidates are required to be fully COVID-19 vaccinated.

Responsibilities:

• Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
• Ability to identify core issue and utilize the appropriate work procedures to address the issue.
• Handle sensitive calls in a respectful and patient manner.
• Document all interactions in an existing case management system.
• Maintain and update records as communication and documents are received.
• Escalate inquiries to government officials as required.
• Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
• Provide general information, directions, and other forms of assistance to the general public.
• Works under direction of Team Lead.
• Other tasks and responsibilities, as assigned.

Qualifications:

• Previous experience in Hospitality Industry or in Customer Service preferred.
• Excellent oral and written communication skills.
• Basic computer skills (Microsoft Office).
• Required: Security Clearance: Active or Interim Secret
• Required: Must hold US citizenship.

Location:

• Springfield, VA (On-site)

Flexible work from home options available.

Compensation: $45,000.00 - $55,000.00 per year

JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Our ability to form long-lasting relationships with both candidates and employers is the foundation of our success and what drives everything we do. Our team knows that cultivating these relationships leads to the most effective results, which drive your company's growth and progress.

**Overview**
Call Center/Help Desk Technician III (BWAK)
We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to deliver exceptional technical assistance to our end-users in Barrow, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.
**Responsibilities**
+ Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
+ Accurately diagnose and resolve technical issues.
+ Effectively escalate issues to the appropriate resources when necessary
+ Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
+ Ability to prioritize work and exercise good judgement while managing multiple tasks.
+ Provide operational technical support to clients both on-site and remote relating to company managed equipment.
+ Manage ongoing maintenance and deployment of new hardware and software for device life cycle.
+ Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
+ Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
+ Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry or issues relating to Microsoft Office, Windows OS, etc.
+ Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus.
+ Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings.
+ Prepare workstations, including the setup and configuration of laptops and desktops.
+ Interface with hardware vendors to facilitate repair and installation.
+ Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.
+ Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers.
**Qualifications**
+ Proficiency with current Windows OS
+ Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker.
+ Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint.
+ Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals.
+ End-User desktop support, mobile device support, email support, phone support, etc.
+ A+,Network+ or Security+ certificaiton preferred.
+ Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
+ Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning.
+ Proficient in information organization, with a keen eye for detail and effective prioritization.
**Educational & Experience:**
+ Bachelor's Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis.
+ Four or more (4+) years' experience in a technical support or helpdesk role.
**Certificates, Licenses, Registration Requirements:**
+ Prefer A+,Network+ or Security+ Certificate, and pursuing these qualifications may be in progress.
+ We require that these qualifications be completed prior to one calendar year after being hired.
**Skills** : Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
**Knowledge** : Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
**Abilities** : Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
**Work Environment/Conditions**
+ Working around machinery
+ Exposure to extreme cold, humidity or hot temperatures; working outside.
**Physical Demands:**
+ Ability to sit/stand for prolonged periods of time; confined to workstation.
+ Ability to lift objects up to 10-25 lbs.
+ Climbing, stooping, bending, kneeling, crouching.
+ Pulling or pushing.
+ Prolonged use of video display terminals.
+ Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
+ Reach/relocate items above shoulder.
**SECURITY CLEARANCE REQUIREMENTS:** There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
#LI-JR1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _2024-21477_
**Category** _Information Technology_
**Location : Location** _US-AK-Barrow_
**Minimum Clearance Required** _N/A_
**Travel Requirement** _Less than 10%_

Job Description

Job Description

POSITION SUMMARY

The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.

ESSENTIALS ROLES AND RESPONSIBILITIES

1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.

2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.

3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.

4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.

5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.

6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.

7. Guide pharmacies, providers and beneficiaries regarding the process of claim

transmission, reimbursement and payment.

8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.

9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.

10. Identify system issues and route to the corresponding internal department.

11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.

12. Support all Quality Management Program initiatives.

13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.

TRAINING & EDUCATION

Pharmacy Technician, Technical or Associate Degree

LICENSURE / CERTIFICATION

Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.

PROFESSIONAL EXPERIENCE

1 - 2-year customer service or call center experience and healthcare environment (Preferable).

PROFESSIONAL COMPETENCIES

Knowledge:

• Fully Bilingual (Spanish / English written and verbal).

• PC skills (Microsoft System)/System oriented.

Skills:

• Strong customer service skills.

• Excellent phone, written, active listening and follow-through skills.

• Skill in analyzing situations accurately and taking effective action.

• Attention to details.

• Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.

• Ability to work with others to reach a solution.

• Be able to toggle between several software programs.

• Demonstrated effective organizational skills.

Abilities:

• Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.

• Ability to work with others to reach a solution.

• Be able to toggle between several software programs.

• Ability to work in a fast-paced environment and multitask.

PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Health insurance

Front Office Phone Specialist Ophthalmology Practice



Be the Friendly First Voice of Our Eye Care Team!


Are you a people person with a calm, professional phone presence and a passion for helping others? Our busy and respected Ophthalmology practice is looking for a Front Office Phone Specialist to join our team!


What Youll Do:

• Answer incoming calls with warmth and professionalism
• Schedule and confirm patient appointments
• Provide basic information about services and procedures
• Direct calls to the appropriate departments
• Support front desk operations as needed

What Were Looking For:

• Experience in a medical office or ophthalmology setting is a plus
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• Friendly, patient, and detail-oriented
• Comfortable with electronic health records (EHR) and phone systems

Why Join Us?

• Supportive, team-oriented environment
• Opportunities to learn and grow in the field of eye care
• Make a real difference in patients lives every day

If you love helping people and want to be part of a caring, professional team, wed love to hear from you!

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Vernon Hills, IL and will be expected to be onsite but will also be offered some remote flexibility. This is a contract to hire opportunity.

Help Desk Technician Responsibilities:

• Help desk support for a laptop refresh project
• Assist with 200+ laptops, replace old laptops with new ones
• Help users join the domain
• Install software updates
• Move server to OneDrive (depending on the user)
• Assist with data migration

Help Desk Technician Requirements:

• Previous help desk experience, 1+ years' experience is preferred
• Experience with Windows
• Microsoft O365 experience
• AV experience is preferred
• Ability to hit the ground running

If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!

Thank you,

Ashish Saluja
Project Manager - Technology Services
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.