2529 Call Centers jobs in Chicago

Our client, a leading provider in customer service solutions, is seeking entry-level Call Center Agents to join their team. As a Call Center Agent, you will be part of the customer support department, assisting clients and customers with various service requests. This is an entry-level position.

Location: Itasca, IL

Pay Range: $18

Shift: 8am-4:30pm (Various days including weekends)

What's the Job?

• Assist customers in need of roadside assistance and provide support for various service requests.
• Handle calls related to repair approval and reimbursement processes as well as insurance claim requests.
• Manage rental requests and insurance claims inquiries effectively.
• Gather situational information to proceed with service requests using internal and external systems.
• Provide assistance with trip interruption and passenger transport inquiries.

What's Needed?

• Strong call center skills with a focus on problem-solving.
• Ability to communicate clearly and effectively with customers.
• Experience in handling multiple call types and service requests.
• Proficiency in using various applications and systems for service management.
• Flexibility to work on any day of the week, including weekends.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in customer service and call center operations.
• Be part of a team that values collaboration and professional growth.
• Access to ongoing training and development opportunities.
• Work with a diverse range of clients and service requests.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Surestaff is immediately hiring Customer Service Representatives for a company in Bolingbrook, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. Surestaff is invested in their team members! All temp-to-hire employees are offered competitive compensation $17-$7.75/hr as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 1st & 2nd Shift.

Customer Service Representative Duties and Responsibilities:

• Enter all incoming orders from phone, email, web and sales reps when needed.
• Communicating with customers through phone, email and live chat.
• Troubleshooting and problem solving with the goal of first contact resolution.
• Answering between 50-60 phone calls daily.
• Maintaining a positive and professional attitude toward external and internal customers.
• Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products and item numbers to assist customers in the most accurate and efficient way.
• Process the paper work for all returned merchandise (returns, credits & shipping labels).
• Research all information and gather documentation for customer credits.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements and Qualifications:

• High school diploma; associates degree
• Previous experience handling office responsibilities or experience in customer serviced preferred but not required
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent oral and written communication skills.
• Comfortable working on the phones and interfacing with customers
• Commitment to continual education about the company, products and services.

About Surestaff

At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of 295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Lets get started today!

We are hiring for the following onsite shifts at $17.00/hour:

Second shift: 2:15PM-10:45PM

Overnight: 10:00PM-6:30AM

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position. Once training is complete you will receive $17.50 per hour.

Essential Job Functions:

• Answer reservation calls within three (3) rings.
• Provide trip status updates in the form of ETA calls.
• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e. 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.
• Provide support to client's by addressing questions, issues, concerns, regarding registering for the service Proper handling of Lost and Found Calls.
• Communicate to management personnel any issues that impede the efficient operation of the call center.
• Actively participate in re-training sessions.
• Other Duties as assigned by the Supervisor or Manager.
• An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.

Key Performance Indicators:

• 95% of all calls answered within 30 secs.
• Daily average talk time 90 seconds or less
• Ability to follow the department Standard Operating Procedures (i.e. same day trip request)
• Attendance
• Ability to multi-task
• Receive a minimum of 30-34 calls per hour

Responsibility Profile:

• Provide excellent customer service to all inquiring parties.
• Answer all incoming calls and emails with a polite and professional attitude.
• Record all inquiries still outstanding after initial communication concludes.
• Follow up on outstanding inquiries as soon as applicable.
• Route communication to appropriate parties if resolutions are not possible.

Meet quotas and provide reports as necessary.

Perform other duties as assigned.

Qualifications:

• One (1) year work experience.
• High School Diploma.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $18.50 once training is complete.

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.

Essential Job Functions:

• Fluent in both English and Spanish.
• Answer reservation calls within three (3) rings.
• Provide trip status updates in the form of ETA calls.
• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e.
• 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.
• Provide support to client's by addressing questions, issues, concerns, regarding registering for the service
• Proper handling of Lost and Found Calls.
• Communicate to management personnel any issues that impede the efficient operation of the call center.
• Actively participate in re-training sessions.
• Other Duties as assigned by the Supervisor or Manager.
• An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.

Key Performance Indicators:

• 95% of all calls answered within 30 secs.
• Daily average talk time 90 seconds or less
• Ability to follow the department Standard Operating Procedures (i.e. same day trip request)
• Attendance
• Ability to multi-task
• Receive a minimum of 30-34 calls per hour

Provide excellent customer service to all inquiring parties.

Answer all incoming calls and emails with a polite and professional attitude.

Record all inquiries still outstanding after initial communication concludes.

Follow up on outstanding inquiries as soon as applicable.

Route communication to appropriate parties if resolutions are not possible.

Meet quotas and provide reports as necessary.

Perform other duties as assigned.

Qualifications:

• One (1) year work experience.
• High School Diploma.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

We are currently looking for individuals to fulfill Part-Time and Full-Time positions in Call Center Agent Jobs - Hiring Immediately. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

We are committed to building a strong talent pipeline by investing in early career professionals. Our internship and co-op programs provide mentorship, training, hands-on experience, and growth opportunities that empower students to explore their career paths with confidence. Through competitive wages, networking events, social and volunteer activities, professional development workshops, and housing support, we strive to deliver one of the best internship experiencesdesigned to develop and inspire the talent of tomorrow. Co-ops will work part-time hours during the school year and will work full-time hours during the summer.

The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This team plays a critical role in maintaining customer satisfaction, strengthening partnerships, and supporting equipment uptime and productivity.

As a Dealer Parts Support Call Center Agent Co-op, you will gain valuable experience in customer service, dealer support, and cross-functional collaboration while working in a fast-paced environment. This role offers the opportunity to develop communication and problem-solving skills while contributing to CNH's commitment to best-in-class service.

Your responsibilities may include:

• Owning the customer experience by promptly answering dealer inquiries according to call quality expectations
• Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution
• Acting in ways that prioritize customer-first solutions while balancing business requirements
• Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime
• Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps
• Delivering support services to dealers, including troubleshooting, problem resolution, and product/material supply to reduce Total Vehicle Downtime (TVD)
• Striving for best-in-class service by meeting or exceeding departmental KPIs

Candidates must be pursuing (at minimum) an Associates or Technical degree. Candidates must have the ability to work flexible hours between 7am - 6pm central (during summer when full-time) to meet the scheduling needs of the department.

The annual salary for this role is USD $18.25 - $31.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future.