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IT Help Desk Lead
60684 Chicago, Illinois
Sargent & Lundy
Posted 2 days ago
Job Viewed
Job Description
Description
Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Data Engineer to join our growing data-driven team to enhance our data infrastructure and support analytics initiatives.
Role Overview
The IT Help Desk Lead is responsible for overseeing daily operations of the IT Help Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support.
Key Responsibilities
Team Leadership & Operations
+ Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback.
+ Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations.
+ Monitor ticket queues, assign priorities, and ensure timely resolution according to SLA targets.
+ Conduct regular team meetings to review performance metrics, open issues, and improvement areas.
+ Perform quarterly performance check-ins and end of year evaluations for agents
Technical Support
+ Provide advanced troubleshooting and escalation support for complex incidents or requests.
+ Ensure accurate documentation of issues, resolutions, and knowledge base updates.
+ Collaborate with infrastructure, applications, and security teams for escalations and cross-functional issue resolution.
+ Maintain asset and user account management standards in alignment with IT policies.
+ Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support.
Process & Continuous Improvement
+ Identify recurring issues and propose solutions or process improvements.
+ Develop and maintain help desk procedures, documentation, and standard operating processes (SOPs).
+ Assist in developing and implementing IT service management (ITSM) best practices.
+ Analyze metrics (ticket volume, response times, customer satisfaction) to report performance and trends.
Customer Service & Communication
+ Ensure a high level of customer satisfaction by fostering a customer-first culture.
+ Communicate effectively with users at all levels to provide updates and manage expectations.
+ Develop internal communications and training materials to improve user self-service.
This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home .
Qualifications
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
+ 5+ years of experience in IT support, with 2 years in a team lead or supervisory role (preferred).
+ Experience in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (e.g., ServiceNow, Ivanti Cherwell, Freshworks etc.).
Key Competencies
+ Strong leadership and people management skills.
+ Excellent problem-solving, communication, and interpersonal skills.
+ Strong understanding of ITIL principles and ITSM processes.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Customer-focused mindset with a commitment to service excellence.
Preferred Certifications
+ ITIL v4 Foundation Certification.
+ CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
We do not sponsor employees for work authorization in the U.S. for this position.
Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & Wellness Financial Benefits Work-Life Balance
+ Health Plans: Medical, Dental, Vision
+ Life & Accident Insurance
+ Disability Coverage
+ Employee Assistance Program (EAP)
+ Back-Up Daycare
+ FSA & HSA
+ 401(k)
+ Pre-Tax Commuter Account
+ Merit Scholarship Program
+ Employee Discount Program
+ Corporate Charitable Giving Program
+ Tuition Assistance
+ First Professional Licensure Bonus
+ Employee Referral Bonus
+ Paid Annual Personal/Sick Time (PST)
+ Paid Vacation
+ Paid Holidays
+ Paid Parental Leave
+ Paid Bereavement Leave
+ Flexible Work Arrangements
Compensation Range
$70,510.00 - $103,820.00
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Awards & Recognition
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.
CityChicago
StateIL
CountryUnited States
Area of InterestInformation Technology
TypeFull Time - Regular
Job ID
Business GroupCEO Group
DepartmentComputer Technology
Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Data Engineer to join our growing data-driven team to enhance our data infrastructure and support analytics initiatives.
Role Overview
The IT Help Desk Lead is responsible for overseeing daily operations of the IT Help Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support.
Key Responsibilities
Team Leadership & Operations
+ Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback.
+ Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations.
+ Monitor ticket queues, assign priorities, and ensure timely resolution according to SLA targets.
+ Conduct regular team meetings to review performance metrics, open issues, and improvement areas.
+ Perform quarterly performance check-ins and end of year evaluations for agents
Technical Support
+ Provide advanced troubleshooting and escalation support for complex incidents or requests.
+ Ensure accurate documentation of issues, resolutions, and knowledge base updates.
+ Collaborate with infrastructure, applications, and security teams for escalations and cross-functional issue resolution.
+ Maintain asset and user account management standards in alignment with IT policies.
+ Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support.
Process & Continuous Improvement
+ Identify recurring issues and propose solutions or process improvements.
+ Develop and maintain help desk procedures, documentation, and standard operating processes (SOPs).
+ Assist in developing and implementing IT service management (ITSM) best practices.
+ Analyze metrics (ticket volume, response times, customer satisfaction) to report performance and trends.
Customer Service & Communication
+ Ensure a high level of customer satisfaction by fostering a customer-first culture.
+ Communicate effectively with users at all levels to provide updates and manage expectations.
+ Develop internal communications and training materials to improve user self-service.
This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home .
Qualifications
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
+ 5+ years of experience in IT support, with 2 years in a team lead or supervisory role (preferred).
+ Experience in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (e.g., ServiceNow, Ivanti Cherwell, Freshworks etc.).
Key Competencies
+ Strong leadership and people management skills.
+ Excellent problem-solving, communication, and interpersonal skills.
+ Strong understanding of ITIL principles and ITSM processes.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Customer-focused mindset with a commitment to service excellence.
Preferred Certifications
+ ITIL v4 Foundation Certification.
+ CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
We do not sponsor employees for work authorization in the U.S. for this position.
Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & Wellness Financial Benefits Work-Life Balance
+ Health Plans: Medical, Dental, Vision
+ Life & Accident Insurance
+ Disability Coverage
+ Employee Assistance Program (EAP)
+ Back-Up Daycare
+ FSA & HSA
+ 401(k)
+ Pre-Tax Commuter Account
+ Merit Scholarship Program
+ Employee Discount Program
+ Corporate Charitable Giving Program
+ Tuition Assistance
+ First Professional Licensure Bonus
+ Employee Referral Bonus
+ Paid Annual Personal/Sick Time (PST)
+ Paid Vacation
+ Paid Holidays
+ Paid Parental Leave
+ Paid Bereavement Leave
+ Flexible Work Arrangements
Compensation Range
$70,510.00 - $103,820.00
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Awards & Recognition
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.
CityChicago
StateIL
CountryUnited States
Area of InterestInformation Technology
TypeFull Time - Regular
Job ID
Business GroupCEO Group
DepartmentComputer Technology
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0
Help Desk Analyst II
60684 Chicago, Illinois
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
- Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
- Manage service desk tickets, ensuring timely responses and resolutions.
- Support mobile device management operations and ensure proper system functionality.
- Collaborate with team members and end-users to identify and implement solutions.
- Maintain professionalism and clear communication when assisting users.
- Ensure on-site presence as required to meet support needs and uphold reliability.
- Follow established procedures and guidelines while contributing to process improvements.
- Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements - Proven experience in Tier 2 IT support roles.
- Strong knowledge of Active Directory and Microsoft Windows 10.
- Ability to troubleshoot hardware and software issues effectively.
- Familiarity with mobile device management systems.
- Experience in managing service desk tickets and providing timely resolutions.
- Excellent communication skills with a detail-oriented approach.
- Ability to work independently while adhering to instructions.
- Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
- Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
- Manage service desk tickets, ensuring timely responses and resolutions.
- Support mobile device management operations and ensure proper system functionality.
- Collaborate with team members and end-users to identify and implement solutions.
- Maintain professionalism and clear communication when assisting users.
- Ensure on-site presence as required to meet support needs and uphold reliability.
- Follow established procedures and guidelines while contributing to process improvements.
- Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements - Proven experience in Tier 2 IT support roles.
- Strong knowledge of Active Directory and Microsoft Windows 10.
- Ability to troubleshoot hardware and software issues effectively.
- Familiarity with mobile device management systems.
- Experience in managing service desk tickets and providing timely resolutions.
- Excellent communication skills with a detail-oriented approach.
- Ability to work independently while adhering to instructions.
- Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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1
Customer Service Representative
60684 Chicago, Illinois
Lawson Products
Posted 2 days ago
Job Viewed
Job Description
**Customer Service Representative**
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13920
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13920
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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2
Customer Service Representative
60684 Chicago, Illinois
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description
We are looking for a dedicated Spanish Bilingual Customer Service Representative to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.
Responsibilities:
- Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.
- Accurately document call details and update relevant information in the system.
- Provide clear explanations of policies and procedures to members, ensuring they understand next steps.
- Offer guidance on best practices and assist members with necessary documentation.
- Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.
- Maintain a high level of professionalism and attention to detail during all interactions.
- Collaborate with team members to ensure seamless service delivery.
- Uphold confidentiality and adhere to organizational guidelines.
- Assist with additional tasks as needed to support the department's goals.
Requirements - Minimum of 3 years of experience in a call center or corporate customer service environment.
- Proficiency in using SharePoint, web-based databases, and Microsoft Office applications.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, with a focus on empathy.
- Bilingual proficiency in Spanish is highly desirable.
- All candidates are required to undergo a pre-employment screening as necessary.
- Demonstrated reliability and a detail-oriented demeanor.
- Familiarity with union contracts is a plus. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a dedicated Spanish Bilingual Customer Service Representative to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.
Responsibilities:
- Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.
- Accurately document call details and update relevant information in the system.
- Provide clear explanations of policies and procedures to members, ensuring they understand next steps.
- Offer guidance on best practices and assist members with necessary documentation.
- Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.
- Maintain a high level of professionalism and attention to detail during all interactions.
- Collaborate with team members to ensure seamless service delivery.
- Uphold confidentiality and adhere to organizational guidelines.
- Assist with additional tasks as needed to support the department's goals.
Requirements - Minimum of 3 years of experience in a call center or corporate customer service environment.
- Proficiency in using SharePoint, web-based databases, and Microsoft Office applications.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, with a focus on empathy.
- Bilingual proficiency in Spanish is highly desirable.
- All candidates are required to undergo a pre-employment screening as necessary.
- Demonstrated reliability and a detail-oriented demeanor.
- Familiarity with union contracts is a plus. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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3
Customer Service Representative
60684 Chicago, Illinois
Cintas
Posted 2 days ago
Job Viewed
Job Description
**Requisition Number:**
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
**Skills/Qualifications**
Required
+ 1+ years' customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound and outbound calls and transferring calls
+ 3+ years' business-to-business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of base salary for this role ranges between $18.98 - $23.93/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Design Collective
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
**Skills/Qualifications**
Required
+ 1+ years' customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound and outbound calls and transferring calls
+ 3+ years' business-to-business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of base salary for this role ranges between $18.98 - $23.93/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Design Collective
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
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4
Customer Service Representative
60684 Chicago, Illinois
Cintas
Posted 2 days ago
Job Viewed
Job Description
**Requisition Number:**
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
**Skills/Qualifications**
Required
+ 1+ years' customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound and outbound calls and transferring calls
+ 3+ years' business-to-business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of base salary for this role ranges between $18.98 - $23.93/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Design Collective
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
**Skills/Qualifications**
Required
+ 1+ years' customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound and outbound calls and transferring calls
+ 3+ years' business-to-business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Compensation**
A reasonable estimate of base salary for this role ranges between $18.98 - $23.93/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Design Collective
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
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5
Customer Service Representative
60684 Chicago, Illinois
Lawson Products
Posted 2 days ago
Job Viewed
Job Description
**Customer Service Representative**
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13897
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13897
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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6
Customer Service Representative
Chicago, Illinois
Help at Home
Posted 2 days ago
Job Viewed
Job Description
**Help at Home is hiring!** **We offer weekly pay between $18.00-$1.50 per hour ( 18.50- 22.00/hr for Chicagoland area offices) and a generous incentive program - up to 10,000* in bonuses per year!**
Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.
Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care.
**Benefits**
_Our team is the foundation of our work. We offer:_
+ Weekly pay of ** 18.00- 21.50 per hour ( 18.50- 22.00/hr for Chicagoland area offices)** based on experience
+ Direct deposit or cash card offered
+ Healthcare, dental, and vision insurance
+ Paid time off
+ 401k
+ Ongoing, in-depth training opportunities
+ Meaningful work with clients who need your help
+ Career growth and experience with an industry leader with 40+ years of history in a high-demand field
**Responsibilities**
+ Maintains assigned clients' files, employee files, and all related paperwork
+ Provides direct training to field staff on client Care Plans
+ Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
+ Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
+ Prepares and submits routine departmental reports, as required
+ Records and maintains accurate documentation of the client's condition and overall service
+ Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required
+ Ensures compliance with local, state, and federal laws as well as with company policies and procedures
+ Performs other job-related duties as assigned
**Minimum Qualifications**
+ Bachelor's Degree preferred, but not required
+ 2 years of management/supervisory experience is preferred, but not required
+ At least 18 years of age required
+ High school diploma or equivalent required
+ Ability to work in a fast-paced environment and professional written and verbal communication skills
**Physical/Travel Requirements**
+ Must be able to lift up to 15 pounds at a time
+ Must be able to sit, stand, walk, or squat
+ Must be able to occasionally lift up to 50 lbs. at a time
+ Must be able to travel to client homes when needed
_*Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview._
_The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request._
_Data Security and Privacy Statement_
_At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties._
_We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us._
_Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information._
Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.
Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care.
**Benefits**
_Our team is the foundation of our work. We offer:_
+ Weekly pay of ** 18.00- 21.50 per hour ( 18.50- 22.00/hr for Chicagoland area offices)** based on experience
+ Direct deposit or cash card offered
+ Healthcare, dental, and vision insurance
+ Paid time off
+ 401k
+ Ongoing, in-depth training opportunities
+ Meaningful work with clients who need your help
+ Career growth and experience with an industry leader with 40+ years of history in a high-demand field
**Responsibilities**
+ Maintains assigned clients' files, employee files, and all related paperwork
+ Provides direct training to field staff on client Care Plans
+ Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
+ Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
+ Prepares and submits routine departmental reports, as required
+ Records and maintains accurate documentation of the client's condition and overall service
+ Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required
+ Ensures compliance with local, state, and federal laws as well as with company policies and procedures
+ Performs other job-related duties as assigned
**Minimum Qualifications**
+ Bachelor's Degree preferred, but not required
+ 2 years of management/supervisory experience is preferred, but not required
+ At least 18 years of age required
+ High school diploma or equivalent required
+ Ability to work in a fast-paced environment and professional written and verbal communication skills
**Physical/Travel Requirements**
+ Must be able to lift up to 15 pounds at a time
+ Must be able to sit, stand, walk, or squat
+ Must be able to occasionally lift up to 50 lbs. at a time
+ Must be able to travel to client homes when needed
_*Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview._
_The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request._
_Data Security and Privacy Statement_
_At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties._
_We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us._
_Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information._
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7
Customer Service Representative
60684 Chicago, Illinois
VCA Animal Hospitals
Posted 2 days ago
Job Viewed
Job Description
Client Service Representative, Part Time
We, at VCA Lake Shore Animal Hospital, are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
Pay range is $16-$19/hour depending on previous experience. We also offer potential increases using a skill-based tier system.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
We, at VCA Lake Shore Animal Hospital, are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
Pay range is $16-$19/hour depending on previous experience. We also offer potential increases using a skill-based tier system.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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8
Customer Service Representative, Associate
60684 Chicago, Illinois
Lawson Products
Posted 2 days ago
Job Viewed
Job Description
**Customer Service Representative, Associate**
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13880
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
**City:** Chicago
**State/Province:** IL
**Country:** United States
**Division:** Corporate
**Job ID:** 13880
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.
Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.
**Responsibilities:**
+ Responds to a minimum of 40 calls per day in an inbound call center.
+ Maintain a strong performance against established key performance indicators.
+ Input and modify customer orders in SAP system.
+ Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
+ Track order shipments and provide proof of delivery upon request.
+ Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
+ Process document requests.
+ Process credit and debit memo requests that fall within department policy.
+ Answer common product questions as first line of response.
+ Resolve transactional discrepancies and customer complaints.
+ Other duties as assigned.
**Qualifications & Requirements:**
+ High School Diploma or GED.
+ Minimum 1 year experience in an inbound call center, preferred.
+ Effective verbal and written communication skills.
+ Basic computer skills and the ability to navigate company internal and external websites.
+ Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
+ Basic maintenance, repair and operational (MRO) product knowledge is preferred.
+ SAP experience, a plus.
+ Possesses entry-level problem solving kills.
+ Previous manufacturing/distribution and sales experience a plus.
+ Ability to maintain customer-focus and multi-task in a fast-paced environment.
The hourly rate for this role is $21.50.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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9