5,391 Campus Support jobs in the United States

Salary: $21.43 Hourly
Location : Various School Sites Ventura, CA
Job Type: Substitute
Job Number: S49-Sub
Division: Human Resources
Opening Date: 03/14/2024
Closing Date: Continuous

THE NEED

These positions are on call, as needed, to fill in for employee day-to-day absences, and to cover limited-term assignments at our elementary schools. Shift schedules and hours vary depending on assignment. Experience working with children/students highly desirable.
THE POSITION

This application is for interest in substituting in the following classifications:
HEALTH & WELFARE
Plan choices include:

• Anthem CDHP PPO 90 with optional health savings account (HSA)
• Kaiser Permanente CDHP DHMO with optional health savings account (HSA)
• Anthem PPO Medical
• Kaiser Permanente HMO Medical
• Cash-in-Lieu option: Full-time employees (40 hours per week) who can prove they are covered by group medical coverage, may opt out of benefits to participate in Cash in Lieu at any time of the year (up to $,000 per year, paid out in increments of 500 per month (September - June)

, or you may contact Jodie Argueta in our Risk Management Department at: or , ext. 1242.

HOLIDAYS

Approximately 14 paid holidays per year.

VACATION

Vacation is earned based on assigned hours. (For example: a new employee working 8 hours/day, 12-months per year will earn one vacation day per month, up to a total of twelve (12) days of vacation per
year. Employees who work less than 12-months per year or less than 8 hours/day shall be entitled to a prorated share of vacation benefits as outlined in the collective bargaining agreement.) Vacation earned increases with years of service with the district.

SICK LEAVE

The district provides for 1 day of illness leave per month worked, with unlimited accumulation for unused days.

RETIREMENT

Public Employees Retirement System (CalPERS) and Social Security
01

Do you have experience working or volunteering with groups of children, students or young adults?

• Yes, I have experience
• No, I do not have experience

02

Describe your experience working or volunteering with groups of children, students or young adults. What age groups did you work with, what was your role, and what were your responsibilities? If you do not have experience, please indicate "no experience".
03

Are you also interested in working as a Campus Supervisor (security/supervision at the Middle School and High School level)? These positions are also substitute, on call as needed for day to day absences and limited term additional support. Rate of pay is 24.22 per hour.

• Yes, I am interested
• No, I prefer to work with elementary school students

Required Question

About this Position

Posting Detail Information

Position Number
HR0011.000

Position Title
Campus Tech Support Spec I

Job Type
Staff

FT/PT
Part-Time

Employee Class Description
C3-Staff PT (ed. support)

General Position Description

Responsible for scheduling equipment, operating a variety of technology and audio-visual equipment, and performing mechanical and clerical duties required to maintain the equipment and usage records.

Flexible Work Arrangement
Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade
2023

Exemption Status
Non-Exempt

Posting Number
S3440P

Location(s)
Orlando, FL 32811 - West Campus

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday - Thursday: 2:30pm - 7:30pm
Friday: 12pm - 5:00pm

Number of Vacancies
1

Posting Start Date
08/12/2025

Posting End Date
08/19/2025

Open Until Filled
No

Quicklink for Posting

Posting Detail Information

Temporary Position (Temp or Grant Funded) Details

Salary Range
$17.92 per hour

Essential Job Functions

Description of Job Function

1. Coordinate delivery and support of classroom technology needs.

Description of Job Function

2. Assists students and faculty with computer support and instruction.

Description of Job Function

3. Assists in providing workshops and small group training related to computer/instructional technologies applications.

Description of Job Function

4. Provides technical assistance to faculty/staff.

Description of Job Function

5. Provides on-line/phone technical assistance via phone e-mail at "help" desk.

Description of Job Function

6. Assists in set up and maintenance of computer hardware.

Description of Job Function

7. Assists, as required, in resolving equipment, software, network, viruses, and other problems.

Description of Job Function

8. Assists in providing security and management of the laboratory.

Description of Job Function

9. Maintains statistics related to users, facilities, and equipment usage.

Description of Job Function

10. Makes recommendations to supervisor of needed workshops, training aids, hardware and software.

Description of Job Function

11. Assists in inventory of area software/hardware.

Description of Job Function

12. Performs other duties as assigned.

Description of Job Function

13. Coordinates off campus material used by other campuses.

Description of Job Function

14. Receives and "books" requests for use of audio-visual material and equipment.

Description of Job Function

15. Logs bookings daily, monthly and the entire session on the computer.

Description of Job Function

16. Inventory control and documentation.

Description of Job Function

17. Performs other duties as assigned.

POSITION TITLE: Campus Technology Support Specialist II

EXEMPTION STATUS: Non-exempt

REPORTS TO: Technical Support Manager

TERMS OF EMPLOYMENT: 12 months

HOURLY SALARY RANGE: Minimum $22.49, Midpoint $8.11, Maximum 33.73

Primary Purpose:

Install, troubleshoot, repair, upgrade, and support technology resources. Provide technical assistance for staff to facilitate the use of technology in the classroom or office. Serve as liaison between the CTSS team and the networking and data processing teams. Assist in the daily operation and maintenance of end-user network connectivity issues as assigned.

Qualifications:

Education/Certification

Associate Degree in electronics or computer related field or equivalent three years work experience

CompTIA A+ Technology Certification, CCNA, Server+ and/or AIS certifications preferred (multiple desired)

Help Desk Institute certification and/or Dell Computer Maintenance certification preferred

Valid Texas driver's license with appropriate insurance coverage

Special Knowledge/Skills

Strong organizational, communication (verbal and written), customer service, problem-solving skills

Ability to communicate technical terms and concepts to non-technical users

Strong skills in technical support and maintenance

Strong computer skills in Microsoft technologies for productivity, desktops, messaging, collaboration, conferencing, PC-based computers, and peripherals

Help desk experience and ability to understand and model excellent customer service practices and techniques

Familiarity in the maintenance of telecommunication equipment, Ethernet LANs (including switches), and wireless equipment

Understanding of software database structures to include fields, tables, relational database structures

Cognos and/or financial/student management system experience preferred

Experience:

Two years technical support experience in a managed, networked PC environment

One year experience using Microsoft Windows Server, including Active Directory, preferred

Major Responsibilities and Duties

Technical Support

• Provide technical support to end-users, including working at the Help Desk as assigned.
• Troubleshoot the district's financial and student data systems, Cognos & other database programs to expedite issue resolution.
• Have thorough knowledge of wireless network infrastructure, and wireless access points to communicate with wireless capable clients. Program clients for effective wireless capabilities. Troubleshoot end-user wireless connectivity problems.
• Add, delete, and maintain an accurate Active Directory, including managing user accounts and computer accounts/roles within Active Directory groups and objects.
• Diagnose, assess and repair/maintain hardware or software related issues to assure on-time, quality repair, installation, and/or configuration of district information technology resources. Communicate with software and hardware vendors to resolve end-user problems.
• Provide installation and technical assistance to teachers and administrators for district-supported software, hardware, and peripherals.
• Assist with technology roll-outs, upgrades, modifications, processes, and service implementation.
• Foster and promote effective use of information technology to improve teacher practice and student learning by sharing technical knowledge and insight.
• Accurately document and maintain service tickets from first notification to resolution in district service management system.
• Document product installations, upgrades, issues, tips/tricks, technical support notes, etc.

Testing and Development

• Develop Custom Factory Integration (CFI) Images, distribute projects to manufacturer, and validate prototype for release of new purchases for district equipment in a timely manner.
• Develop software images and MSI files for deployment and installation of software packages or updates.
• Beta-test software installations before they are deployed and determine the necessary security requirements.
• Develop installation instructions for staff for programs that must be installed by a technician.
• Beta-test software and hardware that users are considering purchasing to determine if it will work in the SAISD technology environment.

Policy, Reports and Law

• Demonstrate and model compliance with the employee acceptable usage policy and other board policies regarding data and electronic communications networks.
• Demonstrate discretion and professionalism when accessing systems that may contain sensitive information and comply with district policy, regulations, and/or directives regarding information security and privacy practices.

Inventory

• Inventory and track district software licenses to ensure End User License Agreement compliance and district technology hardware through the department's inventory system.

Safety and Security

• Protect and safeguard software licenses, media, and product keys from malicious use, abuse theft, and piracy.
• Follow established safety procedures and techniques to perform job duties.

Professional Growth and Development

• Keep informed of and comply with all federal and state laws and district policies and regulations concerning job function.
• Maintain familiarity with the district's initiatives to better serve the needs of students
• Attend professional growth activities to keep abreast of information management and technology services.
• Participate in district training, continuous education, and team projects to increase productivity.
• Maintain a professional appearance including behavior and dress.

Mental Demands/Physical Demands/Environmental Factors

• Tools/Equipment Used: Standard office equipment including computer, printer, peripherals, telephone
• Posture: Prolonged sitting and standing; frequent kneeling/squatting/crouching, bending/stooping, pushing/pulling, climbing, twisting; reaching with arms extended
• Motion: Frequent repetitive hand motions, keyboarding, use of mouse, wrist flexion/extension
• Lifting: Lifting and carrying up to 30 pounds without assistance, 30-55 pounds with assistance, and more than 55 pounds with appropriate assistance
• Environment: Work is performed on campuses and other sites; frequent in-district travel; occasional irregular and/or prolonged hours
• Mental Demands: Maintain emotional control under stress, work with frequent interruptions

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
**Job Location (Full Address):**
910 Genesee St, Ste 100, Rochester, New York, United States of America, 14611
**Opening:**
Work Shift:
Number of hours and shift vary depending on assignment
Range:
UR URG 102 H
Compensation Range:
$17.00 - $22.10
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Responsibilities:**
Provides temporary support to University departments in a variety of roles, including, but not limited to: providing customer service in our parking facilities, groundskeeper responsibilities, or delivering supplies, mail. Rotating shifts and holidays and weekends are possible.
**QUALIFICATIONS**
+ The Qualifications for a Campus Service Support position requires the ability to understand and follow oral and written instructions and to communicate fluently with supervision
+ Or an equivalent or combination of education and experience.
+ Requires a valid New York State (possibly a Class 5 motor vehicle operator's license) and physical ability and stamina suited for heavy and sustained manual labor and continuous exposure to local weather conditions.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
**Learn. Discover. Heal. Create.**
Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Academic Support Professional - 37442 University Staff
**Description**
**Academic Support Professional**
**Department of Teaching and Learning, College of Education**
**Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!**
**Who We Are**
The University of Colorado Colorado Springs ( (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an **Academic Support Professional** to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site with remote opportunities at supervisor discretion. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
At the base of the Rocky Mountains, Colorado Springs ( is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
**Salary** **Ran** **ge** : $46,305 - $59,749
Benefits at a Glance ( UCCS, our employees are our most valued asset. We're proud to offer:
+ Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
+ Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
+ Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
+ Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
+ Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
+ Want to know your total compensation? Use our calculator ( to get the complete picture!
**Summary**
The Academic Support Professional (ASP) will be responsible for providing coordination and support for academic, administrative, and student services functions. Work involves exercising discretion, strong analytical skills, and personal accountability to the department chairs. This position adheres to organizing and establishing work processes to ensure delivery of academic programs' educational, research, and service activities. The ASP resolves problems as they arise, exercising a high level of judgment and decision-making.
The incumbent must establish priorities in completing work assignments, exercise confidentiality, be productive with minimal supervision, and possess a broad and deep understanding of department programs; as well as engage in other opportunities within the college. The ASP will be cross trained with two other department ASPs and willing to offer support as needed.
This role will also provide administrative support to the "Accelerating Careers in Teaching" (ACT) program at UCCS, which is an innovative, low-cost, non-credit alternative teacher preparation program. This support is specific to the Department of Teaching and Learning only and will share duties with an additional Academic Support Professional.
**Essential Functions**
The duties and responsibilities of the position include, but are not limited to:
**_Department Primary Contact:_**
+ Serve as primary point of contact and professional supportfor supervisors, faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department(s).
+ Update forms and manuals as needed.
+ Create and maintain spreadsheets, reports, budgets, and records.
+ Initiate and maintain clear and consistent communication with supervisors, students, faculty, staff, and other stakeholders.
+ Respond to inquiries, providing guidance, directions, and recommendations.
+ Provide daily support of operations within department as needed, e.g., ordering supplies, upkeep of storage/copier room, conference rooms, and community spaces.
+ Route documents for signature in Adobe Sign.
+ Supervise, lead, and train student workers with tasks and functions to support the department and college.
**_Administrative support for the respective department(s):_**
+ Purchase instructional supplies and books, conference registrations, and professional memberships, with department provided procurement card.
+ Procure standard office supplies and services, including orders through CU Marketplace, copy center, and facilities.
+ Create, monitor, coordinate, and update the department teaching plans.
+ Coordinate department course schedules, room assignments, and request for course changes with appropriate campus departments.
+ Assist department chairs in planning and preparation for department meetings, retreats, events, organize agendas, order meals, transcribe meeting minutes, etc.
+ Support department accreditation and improvement efforts.
+ Assist and support with any requests and functions related to the Accelerating Careers in Teaching (ACT) development and program success.
**_Support for prospective students, current students, and alumni:_**
+ Provide general information to prospective and current students about the campus, college, program requirements and application process.
+ Clarify admissions, grading, scheduling, and graduation policies for students and respond to relevant questions.
+ Coordinate and collaborate with college and/or campus offices (ex. the Graduate School, Office of International Affairs, Admissions & Records) regarding admissions, registration, and monitoring of prospective and enrolling students: 1) to ensure the academic pursuits of prospective students, applicants, and matriculated students are progressing, 2) to support establishment of new and existing maintenance of policies and procedures, 3) to stay informed of current and changing policies and procedures, 4) and, to support the resolution of admissions and enrollment issues.
+ Provide support and communication for program cohorts.
+ Engagement and support with alumni, e.g. resolve issues with registrar/records, disseminate information, etc.
+ Maintain and update student files in data tracking system according to policies and procedures.
+ Explain policies and procedures related to course registration, adding, and dropping courses, and program withdrawal.
+ Assist and support with information, outreach, and referrals for those interested in, active in, or alumni of the Accelerating Careers in Teaching (ACT) program.
**_Assist with Administration and Finance tasks and functions:_**
+ Compile and track employment-related documents, letters of offer, and additional payment forms per department needs.
+ Enter data for lecturer appointments and their pay, then submit data to the Human Resources Liaison, to complete background check, letter of offer, and other hiring tasks.
+ Maintain, analyze, and update the COE Teaching Plan before and after census date for accurate data reporting.
+ Monitor collection, disbursement, receipt, archiving and submission of required documents.
+ Prepare, track, scan, and file employment-related contracts, receipts, and other documents.
+ Maintain and update electronic files according to policies and procedures and college-specific naming conventions.
+ Maintain, interpret, and implement university and college policies as it relates to the relevant duties.
+ Maintain, interpret, and implement university, state and federal guidelines and policies regarding student records.
+ Attend, facilitate, and host events to publicize COE programs.
+ Attend trainings as needed.
**Tentative Search Timeline**
+ Priority will be given to applications submitted by: **August 7** , **11:59 PM**
+ Potential first virtual interview dates: **Week of August 11**
+ Potential final in person interviews: **Week of August 18**
+ Potential start date: **September 1, 2025**
**Qualifications**
+ Bachelor's degree from an accredited college or university OR an Associate's degree plus related year for year professional experience is required.
+ Experience with program coordination, business operations, or administrative support is required.
+ Experience directly supporting faculty, staff, and students in a higher education setting is highly desirable.
+ Experience in Higher Education processes, including FERPA protected information is highly desirable.
UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Special Instructions to Applicants: Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #37442). Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. Official transcripts will be required upon hire. If you have technical difficulties with your application, please contact the CU Careers help desk at #5 or ( . Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: To apply, please submit the following application materials to this posting. A cover letter and a current resume. Applications received by 11:59 PM, August 7, 2025, will receive priority review, however, this position is open until filled.
**Job Category** : Professional Support Services
**Primary Location** : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40041 - COE-Teaching & Learning
**Schedule** : Full-time
**Posting Date** : Aug 4, 2025
**Unposting Date** : Ongoing Posting Contact Name: Lori Unruh Posting Contact Email: ( Position Number: 0001627
Copyright 2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency ( University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

Job Description

Job Description

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

 

Job Description

Our Students

Walden is a broad-access institution. We teach the students we have, nurture their curiosity, and support them as they develop academic skills to reach their degree goals. Walden serves a majority female-identifying student body, with over 40% African American and Black students and over 40% White students, as well as over 15% Latino/a/x and Asian and Pacific Islander students. We proudly embrace our LGBTQIAA+, (dis)abled, and first-generation college students, working parents and caregivers, as well as military veterans, and the unique cultural, linguistic, ethnic, and religious backgrounds of all our students. Most importantly, we acknowledge the impact of intersectionality on the lives of our students, and we strive to provide community support and rigor tailored to the individuals who are our students.  

OASIS

Walden’s Office of Academic Support and Instructional Services (OASIS) provides instruction to help students develop academic and professional skills for success in areas such as scholarly research, writing, study strategies, reading, and more. OASIS houses multiple teams: Content Management, Instructional Services, and Undergraduate, Graduate, and Doctoral Academic Support teams. Following Walden’s Success by Degree framework, we align our instructional support with university-wide, degree-level learning outcomes. Everyone in OASIS collaborates with teams across Walden to ensure we connect students with flexible, seamless instructional support where and when they need it.

Opportunity at a Glance   

In collaboration with the Associate Dean for Instructional Services and other teams in OASIS, the Academic Help Desk Lead will develop and implement a comprehensive strategy for scalable student support services, with a primary focus on our Academic Support Help Desk. This role will lead the design and optimization of digital response systems, implement instructional technology solutions to enhance service delivery, and create efficient workflows that connect students with the right resources and services at the right time.

This position requires someone who can balance efficiency and scalability with the personalized touch and degree-level customization that defines our support services and resources. Key responsibilities include managing our digital response operations, identifying new or improved touchpoints, analyzing usage patterns to inform strategic decisions, and developing seamless pathways between self-service resources and higher-touch support options. Key traits sought for the person in this role include being collaborative, proactive, flexible, growth-minded, innovative, and organized. The person in this role will bring heart to their work with students and with colleagues.

Responsibilities/Expectations of Role:

• Oversee day-to-day operations of assigned OASIS services or products, including determining staffing needs and training requirements.
• Area of focus: OASIS Help Desk (to include self-help content, email support, faculty referral processes, and synchronous 1:1 reference appointments).
• Create and maintain a tiered support model that guides students from self-service to higher-touch options as needed, combining existing approaches and supporting launches of new touchpoints.
• Develop and implement standardized response frameworks and knowledge bases for common student inquiries.
• Evaluate and recommend technology solutions to automate routine inquiries and increase self-resolution rates.
• In alignment with OASIS instructional strategy, develop and implement a Help Desk strategy and workflow, combining existing approaches and launching new touchpoints where needed.
• Collaborate with degree teams to adjust instructional service offerings to meet student needs by degree level.
• Participate in the Instructional Service Team’s overall instructional vision for and implementation of OASIS instruction and support.
• Ensure services and instruction align with the overarching OASIS instructional strategy, quality standards, and OASIS Skills Framework. 
• Oversee and manage the scheduling platform and systems used for assigned services.
• Track usage data and patterns of services and instruction to make data-informed decisions about all assigned services and products. 
• Contribute to building a positive team culture and a healthy workplace in OASIS and beyond. 
• Perform other duties and responsibilities for OASIS support as assigned.

Leadership Responsibilities:

• Provide ongoing quality assurance support and professional development for staff supporting assigned services.
• Stay abreast of the latest trends and best practices in the online higher education community to aid the development of innovative improvements and/or efficiencies.

Student-Facing Responsibilities:

• Provide synchronous and asynchronous instructional support to students.
• Address student concerns or issues in relation to assigned services; escalate when needed.

Project-Based Responsibilities:

• Participate in other opportunities in the instructional services vertical, including instructional design, content creation, working group participation, and/or other specialized academic support tasks or projects.
• Participate in thought-leadership opportunities in alignment with OASIS strategic priorities.

OASIS Service Responsibilities:

• Participate in cross-OASIS and All-Staff meetings and stay engaged with MS Teams communication.
• Serve on committees, working groups, and/or ad-hoc collaborative teams in and/or outside of OASIS.
• Actively participate in the OASIS Strategy Check-In group.
• Participate in professional development opportunities.  

Qualifications

• Value working with individuals from diverse cultural and professional backgrounds.
• Strong problem-solving, collaboration, organizational, and communication skills.
• Ability to adapt well to change in a fast-paced environment based on students’ needs.
• Master's degree in instructional design, educational technology, online learning, or related field required; earned ALA-accredited Master of Library Science/Master of Library Information Science preferred.
• Experience leading and/or working with a team to provide instructional support to students in online educational programs, particularly in a university cocurricular instructional department, required; experience managing a help desk preferred.
• Experience with data collection and reporting, including regular use of data management tools (Tableau, Power BI, Qualtrics, and/or Microsoft Excel), required.
• Experience with Springshare products or similar tools required.
• Availability for flexible scheduling that may include nights and weekends when needed to meet student needs.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $108334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Academic Student Support Specialist
**POSITION DETAILS**
The CUNY School of Medicine (CUNY SoM) located in the heart of Harlem, New York, is the only medical school in the City University of New York system and the only public medical school in Manhattan. Building upon 50 years of success as the Sophie Davis School of Biomedical Education, the institution transitioned to the CUNY School of Medicine (SoM) in 2016. The CUNY SoM offers an accelerated BS/MD degree (7-year program) and a Physician Assistant Master's Degree (27 months program). True to its legacy of access, opportunity, and community transformation, the medical school's mission remains to recruit highly talented students as diverse as New York City itself. CUNY SoM places a special emphasis on the recruitment of those who are underrepresented in the field of medicine and on training high quality, culturally competent health professionals and scientists equipped to address the healthcare needs of New York's medically under-served communities. As a major priority, CUNY SoM also seeks to enhance the recruitment and retention of senior leadership, faculty, and staff to more closely reflect the diversity of our student body.
The Associate Dean of Student Affairs is currently seeking a Academic Student Support Specialist. This position will play a primary role in Student Affairs and will facilitate student retention and success initiatives and inter-professional student development opportunities. The Academic Student Support Specialist will deliver related supportive services to SoM undergraduate and graduate students, focusing on the overall education experience and the achievement of expected learning outcomes. In addition to the CUNY Title Overview, the Academic Student Support Specialist duties include but are not limited to the following responsibilities:
- Assist with the development, implementation, and evaluation of early proactive and early intervention support initiatives for student success Consult with individual faculty to implement remediation plans and supplemental instruction in compliance with program-specific accreditation requirements.
- Serve as a consultative resource for students and faculty regarding complex student support situations; Schedule in-person meetings, conference calls, or other communication channels to respond to students with academic difficulties with evidence-based interventions designed to improve performance.
- Collaborate with Academic Resource Center staff to provide inter-professional education, focusing on activities that foster effective teamwork, individual emotional intelligence, and effective communication skills.
- Provide training, programs, and interventions that support academic, personal, and professional student success to enhance students' sense of belonging and wellness; Provide individual and small-group learning opportunities for students to enhance their study skills, clinical reasoning skills, professional development and wellness.
- Counsel students who require test accommodations and ensure students' introduction and referral to Disability Support Services; Coordinate external resources for accommodations or supportive services; Provide counsel students needing remediation in courses in consultation with program directors and department chairs as needed.
- Develop directed initiatives for specific subgroups of diverse healthcare learners such as first-generation college students, disadvantaged students, learners with disabilities, nontraditional learners, etc.
- Maintain resource contact lists, student supportive services data, and other statistics for services and student outcomes; May supervisor work-study or College Assistant staff as needed.
- Perform other duties as assigned by the Associate Dean of Student Affairs or designee.
**QUALIFICATIONS**
Bachelor's degree and four years' related experience required.
**PREFERRED:**
- Master's a minimum of two (2) years of experience in student affairs, counseling, guidance, social work, or psychology, including in a supervisory capacity.
- Possess knowledge of psychological and educational assessment techniques.
- Experience working with undergraduate and graduate health professional students.
- Understand cognitive development and emotional intelligence.
- Experience in an academic setting providing intervention strategies to promote well-being.
- Experience in conducting educational workshops, seminars, and small group
- Understand cognitive development and emotional intelligence.
- Experience in online student support.
- Superior interpersonal and effective communication skills (written and oral)
**CUNY TITLE OVERVIEW**
- Provides educational development activities supporting a targeted academic program.
- Assists in developing and preparing program offerings, curricula, guidelines, and related communications
- Promotes program and advises students and College stakeholders on services, policies, and procedures
- Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices
- Provides student services such as workshops, seminars, and advising sessions
- Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness
- Performs related duties as assigned.
**CUNY TITLE**
Higher Education Assistant
**FLSA**
Exempt
**COMPENSATION AND BENEFITS**
Salary Range: $64,649 - $70,328
Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
**(CURRENT CONTRACTUAL SALARY RANGE)**
**CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.**
**HOW TO APPLY**
Visit access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates should provide a resume and cover letter.
**CLOSING DATE**
Open until filled. Review of resumes to begin on December 10, 2024.
**JOB SEARCH CATEGORY**
CUNY Job Posting: Managerial/Professional
**EQUAL EMPLOYMENT OPPORTUNITY**
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID
29428
Location
CUNY School of Medicine

An incumbent is responsible for facilitating the smooth functioning of one or more laboratories taught in the College and/or an academic center. An incumbent will assist instructors and/or other professional personnel in teaching the students for laboratories and/or will provide assistance organizing tutoring and/or testing services in an academic center. Nature and Scope

An incumbent in this class typically reports to a technical supervisor and may supervise work study students. Incumbents assigned to laboratories are responsible for preparing the laboratories and learning materials for use by the students and for tutoring students and assisting the teacher during class. Incumbents assigned to an academic center are responsible for organizing tutoring and testing services and may assist students with tutoring.

Principal Accountabilities

PRINCIPAL ACCOUNTABILITIES FOR LABORATORIES:

An incumbent may perform any combination of the below listed accountabilities:

1. Sets up laboratories and prepares any necessary materials (chemical solutions, computers, etc.) and equipment depending on the particular discipline involved. May dispose of any toxic waste resulting from laboratory use.

2. Assists instructors during laboratory sessions by monitoring, scoring, and evaluating tests, and administering make-up tests.

3. Provides special tutoring to students where needed.

4. Administers and delivers to instructors administrative materials, such as course outlines, attendance policies, and laboratory schedules.

5. Performs special projects for the College administrators as assigned, such as registering of students, assisting with computer programs, and repair and maintenance of specialized equipment.

6. May be assigned the responsibility of repairing electronic equipment at the campus.

7. Performs other related duties as required.

PRINCIPAL ACCOUNTABILITIES FOR ACADEMIC CENTERS:

An incumbent may perform any combination of the below listed accountabilities:

1. Sets up the academic center, including ordering and/or preparing any necessary materials (computers, test booklets, etc.) and equipment. Ensures that the computers have appropriate software loaded. Troubleshoots any problems with the centers' equipment.

2. Coordinates the schedules of faculty members and tutors in the center for both tutoring and/or testing.

3. Schedules students for tutoring and/or testing appointments. Ensures there is appropriate coverage in the center for the students' needs. Monitors and assists students with checking-in and checking-out of the center.

4. Provides assistance to students in the academic center. Informs students of the appropriate procedures in the center.

5. Handles inquiries regarding scheduling information, directions to the Center, phone numbers to call, etc. Schedules operating hours.

6. Maintains confidentiality and security of all testing and tutoring materials, records, schedules, and all data related to the campus Academic Center services. Maintains files/records on all data.

7. Creates fliers or brochures to advertise the center's hours, operations, and procedures as needed.

8. May provide tutoring assistance to student's as needed.

9. Performs other related duties as required.

Knowledge Skills and Abilities

FOR LABORATORIES:

Knowledge of teaching methods and techniques.

Knowledge of relevant subject matter in the particular discipline (e.g., chemistry, mathematics, computer science, accounting, English and auto mechanics, etc.)

Knowledge of related equipment to be used in the specific laboratory.

Skill in the use of relevant technical equipment.

Good interpersonal, communication, and organizational skills.

Ability to communicate effectively, both orally and in writing.

FOR ACADEMIC CENTERS:

Knowledge of teaching methods and techniques.

Knowledge of word processing, spreadsheet, and database software.

Skill in the use of relevant technical equipment.

Excellent organizational, decision-making, critical thinking, and communication skills.

Ability to make decisions and problem solve independently.

Ability to multi-task and to function independently.

Good interpersonal, communication, and organizational skills.

Ability to communicate effectively, both orally and in writing.

Minimum Qualifications

Associate degree in a relevant field and two (2) years of relevant experience; or other equivalent combination of education and experience.

Academic Support Services Technician

Department: Learning Commons

Location: Metropolitan Campus

Reports To: Supv, Library

Recruitment Type: External/Internal

Requisition ID: req6272

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: Tuesday - Friday, 9:00 - 2:00

Number of Openings: 1

Job Description:

SUMMARY

Provides a high level of support services on technical,audio-visual, library and assessment issues to students, faculty, staff andcommunity patrons.

DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.
• Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty and staff on the varying technologies at the site.
• Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.
• Administers College placement, student makeup exams and finals, and distance learning exams.
• Administers other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions.
• Administers ACT Center Examinations and maintains testing schedule.
• Inputs ACT placement and Compass placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Assists with procedures and technology changes involved with Tutoring and Access Services functions.
• Serves as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders and site library holdings.
• Participates in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures and equipment.
• Maintains accurate and complete records of the TLC, Library, LRC and Assessment departmental services.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance.
• Functionally supervises work study and part time employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE,SKILLS& ABILITIES

• Associate's degree
• Minimum two years of customer service experience and desktop support experience
• Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated record of interacting professionally with internal and external customers at all times in person, on-line and over the telephone
• Excellent customer service skills
• High degree of accuracy and attention to detail
• Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED EDUCATION, EXPERIENCE,KNOWLEDGE, SKILLS &ABILITIES

• Bachelor's degree
• Two years of A/V Experience with industry appropriate certification (Extron Certification)
• Minimum of two years of functional supervisory experience
• Five years of work experience in a community college/higher education environment
• High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook
• Experience in Banner Information System
• Experience with Assessment Testing

WORKING CONDITIONS
Work is performed in a setting with moderate noise level.The work schedule is standard college business days/times. Must be able toregularly kneel, crouch, stand, lift above head, climb ladders and lift or pushitems up to 25 pounds. Must be able to occasionally lift or push items upto 50 pounds such as special event equipment and library bookcases.

Special Note: This is a Part-Time (1199/SEIU)Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unitemployees at Cuyahoga Community College will be considered first for vacantpositions.

Target Hiring Rate: Minimum salary $19.82/hr

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.