Guest Services Supervisor

85718 Tucson, Arizona ASM Global

Posted 5 days ago

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Job Description

Job Posting

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
  • Conduct on-the-job training for new employees.
  • Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance.
  • Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
  • Review reports or logs on all incidents and related activities for submittal to the Security Manager.
  • Frequently evaluates the performance of all guest services personnel assigned under Lead's jurisdiction.
  • Perform other tasks as assigned.

Supervisory Responsibilities:

Responsibility includes training employees, planning, assigning, and directing work.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
  • High School Diploma or GED equivalent
  • 1 year of guest services experience in a similar venue
  • Good leadership and communication skills necessary
  • Knowledge of radio communication equipment
  • Appearance must be clean and neat in appearance.

Skills and Abilities:

  • Ability to walk freely up and down steps.
  • Ability to speak and understand English.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends, and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Working Conditions:

Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Physical requirements include feeling and reaching with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time. Position often exposed to adverse conditions such as fumes, wet floors, dust, and noise.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global Tucson Convention Center

260 S. Church Ave.

Tucson, AZ 85701

Applicants that need reasonable accommodations to complete the application process may contact .

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

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Guest Services Associate

85718 Tucson, Arizona ZMC Hotels

Posted 11 days ago

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Job Description

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
Benefits/Perks:
  • Medical, Dental, and Vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company


Compensation: $14.35 per hour

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
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Guest Services Liaison

85702 Tucson, Arizona Banner Health

Posted today

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Job Description

**Primary City/State:**
Tucson, Arizona
**Department Name:**
Admin-Clinic-NC
**Work Shift:**
Day
**Job Category:**
Administrative Services
You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities - you belong at Banner Health. Apply today.
In this role you will assist with providing concierge service to patients, provides a high level of customer service to assist way finding within the facility.
**Location:**
**3838 N Campbell Ave Bldg. 2**
**Hours:**
**4 - 10 hour shifts**
**Mon, Tues, Thurs, Friday**
**Clinic Hours 7a-6p**
University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
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Guest Services Rep Part

85718 Tucson, Arizona Extended Stay America

Posted 8 days ago

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Job Description

Guest Services Representative

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Major/Key Job Duties

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists and responds to guest requests with diligent follow-through.
  • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintain, and takedown of breakfast display in timely manner.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Other Duties

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
  • Other tasks as assigned by the management team.

Benefits

  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

Compensation

Pay ranges for the following states only:

California: $16.50 - $3.00

Colorado: 16.00 - 19.00

Illinois: 16.00 - 19.00

Minnesota: 16.00 - 19.00

New Jersey: 16.00 - 23.22

Washington: 16.66 - 21.10

Whitestone, NY: 19.17 - 20.52

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