56 Career Center jobs in Robersonville

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**Medical Reception - Donor Center Technician - We train**
**You are a fit for us if you have:**
+ Superior customer service standards
+ A High School diploma or GED
+ Ability to work a flexible schedule
+ An interest in making a difference in the world
+ Obtains required state licensures or certifications where applicable
**Donor Center Technician**
Our ideal Donor Center Technician is a standout colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
**Primary Responsibilities:**
+ Conducts pre-donation medical screening.
+ Interaction and responsiveness to customer needs.
+ Assesses donor suitability and engages in set-up.
+ Provides appropriate feedback to ineligible donor candidates.
+ Ensures all donor screening information is complete.
+ Ensures donor confidentiality.
We're Grifols, a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
**Occupational Demands Form # 71:** Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while working in plasma freezer. Personal protective equipment required such as protective eyewear, garments, gloves and cold gear. Work is performed sitting or standing for entire shift, bending, and twisting neck and waist for 1-2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement: may infrequently squat, crouch or sit on one's heels. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to comprehend and follow instructions to complete assigned tasks. must possess the ability to listen to and understand information and ideas presented through spoken words and sentences. must perform within the guidance of both oral or written instructions. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence. Relates sensitive information to diverse groups.
#biomatusa
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.**
**Location: NORTH AMERICA : USA : NC-Greenville:USGRN - Greenville NC-Memorial Dr-GBPC**
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:** MANUFACTURING

This position is dedicated to ensuring that the standards of service by Good Sam and its partners are consistently delivered providing a positive and seamless customer journey. This is a preventative team that takes proactive measures to mitigate potential at-risk roadside events. You will be responsible for monitoring cases to ensure the intent of the program and company expectations are being met to ensure the customer experience aligns with the overarching goals of our roadside assistance program. In this role, you will collaborate closely with various internal teams and external partners to facilitate prompt and effective resolutions for our members during their roadside event. You will have the authority to make decisions beyond program limitations when necessary, prioritizing the customer experience. The ability to quickly adapt to complex situations and clearly communicate your decision-making process will be essential for success in this role.
**What You'll Do:**
· Ensuring that all roadside assistance requests are handled promptly and accurately while monitoring real-time via various platforms reviewing cases triggers to mitigate any at risk situations.
· Monitor executive email distribution list for VIP escalations to quickly direct, communicate and determine resolution to deescalate situation as needed.
· Provide guidance, coaching, and process improvement recommendations to address inefficiencies or gaps in procedures, always keeping the customer journey and experience at the forefront.
· Lead development sessions for new hires, agents, leads, and other supervisors, aimed at enhancing performance and elevating customer service standards.
· Collaborate with service providers to ensure the most effective course of action is taken promptly and accurately to deliver a definitive resolution.
· Work alongside Dispatch and other departments to maintain seamless communication and ensure that all services are coordinated efficiently.
· Must be able to assimilate and coordinate various pieces of information to accurately assess the situation, identify the underlying problem or story, and guide others towards a potential solution.
· Handle complex or high-priority cases, offering senior-level support and ensuring resolutions that align with both customer and business objectives.
· Maintain composure during high stress situations and provide a voice of reason to our agents and members.
**What You'll Need to Have for the Role:**
· High school diploma or equivalent required; bachelor's degree in business or related field preferred.
· 3 + years of experience in customer service or call center environments, with at least 1-2 years in a supervisory or leadership role.
· Working knowledge of roadside assistance operations and service-level agreements.
· Exceptional problem-solving and decision-making abilities, with the capability to handle complex and high-pressure situations.
· Advanced communication and conflict resolution skills, with the ability to handle escalated issues professionally.
· Excellent organizational and multitasking skills, with attention to detail and time management.
· Familiarity with roadside assistance operations, call center software, CRM systems and office 365 applications
· Experience in roles that required high emotional intelligence, being able to demonstrate strong self-awareness, empathy, and interpersonal skills to effectively manage emotions, resolve conflicts, and foster positive relationships.
· Excellent communication and conflict resolution abilities.
**Pay Range:**
$50,065.00-$73,055.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

PURPOSE AND SCOPE:

Supports the Organization mission, vision, core values and customer service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization policy requirements.

Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager, Director of Nursing and/or Charge Registered Nurse, utilizing standard nursing techniques to assist the physician in optimum patient outcomes following facility policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

QUALITY:

* Responsible for supporting and driving organization quality standards through meeting regulatory and accrediting body requirements and the practice of Continuous Quality Improvement (CQI), including use of CQI tools.
* Assists with implementation of organization quality goals and facility specific action plans in order to achieve organization quality standards.
* Accountable for outstanding quality of patient care, as defined by the organization quality goals, to ensure that organization policies and procedures are followed.
* Responsible for addressing and acting on adverse events and action thresholds in collaboration with facility management.
* Maintains integrity of medical records and other organization administrative and operational records.
* Complies with all data collection and auditing activities.
* Maintains facility environmental integrity and safety.

PATIENT:

* Obtains necessary medical history, discusses procedure and answers questions, and performs nursing assessment on the day of the procedure.
* Provides education to patients and patient's family regarding post procedure care of vascular access.
* Monitors patient condition before, during and after the procedure, especially patients having moderate sedation and contrast media injections for possible complications or reactions.
* Acts as a resource for the patient to address patient concerns and questions.
* Identifies and communicates patient related issues to facility management, as needed.
* Completes documentation of patient information from admission to discharge in an accurate manner.
* Confirm written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions; delivery to appropriate labs; reporting and forwarding of lab results to appropriate physician.
* Maintains competency with all emergency operational procedures, and initiates CPR and emergency measures, as needed.
* Administers medications and IV moderate sedation to patients as directed per physician's orders, and in compliance with organization, company, federal, state and local regulations.
* Acts as scrub technologist to assist the physician during procedure as needed, maintaining a sterile technique.
* Assists with patient workflow by transporting patients as needed.
* Performs point - of - care laboratory testing as directed per physician's orders and in compliance with organization, company, federal, state and local regulations.
* Performs IV insertion as per physician orders.
* Performs additional tasks as designated by Physician, practicing in compliance with state regulations.

PHYSICIANS:

* Provides regular and effective communication with physicians on an as needed basis.
* Attends and participates in CQI meetings with physicians, reporting on assigned topics.
* May assist facility management in working with the physicians and staff to verify all necessary instruments and equipment.
* Assists the physician in completing and reporting state required adverse event reports and reporting internally as per organization/FMC policy and procedure.

MAINTENANCE/TECHNICAL:

* Operates appropriate facility equipment and technology, including but not limited to, patient monitors, defibrillators, medical recording devices, sterilizers and computers in a safe and efficient manner.
* Inspects operation of all facility equipment and reports malfunctions, and maintenance needs to ensure the safe and effective operation of all vascular access equipment.
* Inspects operation of all facility operating systems, including temperature checks in appropriate areas and physical structure of the facility and reports any issues to the Facility Manager.
* Ensures a clean, safe and sanitary environment in the vascular access facility at all times.
* Ensures all blood spills are immediately addressed according to the organization/FMCNA Bloodborne Pathogen Control Policies.

ADMINISTRATIVE:

* Assists with efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the organization formularies.
* May assist in the development and revision of any applicable policies and procedures related to the facility to ensure continuous process improvement.
* Assists with Continuous Quality Improvement (CQI) activities including monthly reports and attending meetings as required.
* Assists with maintaining medication supply, including inventory control, checking for expired medications, and ensuring appropriate recording of controlled substances as required by law.
* Completes usage logs for all medications with appropriate documentation, as well as, records of drug disposal in accordance with local, state, and federal law.
* Assists with maintaining facility supply inventory, including ordering and restocking of supplies as needed.
* Examines emergency equipment and supplies, including stocking of the crash cart on a regular basis.
* Completes medical records in an accurate manner in compliance with organization policies and procedures prior to discharge of the patient. Perform chart audits on a regular basis.
* May participate in facility regulatory and accreditation surveys and action plans to address any deficiencies.
* Completes state required records for all implanted devices in an accurate and timely manner and in accordance with organization/FMS records management guidelines.
* Participates in staff meetings, training and orientation as assigned.
* Complies with HIPPA policies and standards regarding patient information and medical records.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.
* The position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, patients and equipment of up to 200 lbs. There is a two-person assist program and material assist devices for the heavier items.
* The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious, contagious diseases/materials and radiation. May be required to wear protective gear in procedure rooms for extended periods of time.

EDUCATION:

* High School Diploma required; Associate's Degree desirable; and Bachelor's Degree strongly preferred
* Graduate of an accredited School of Nursing (R.N.)
* Current appropriate state licensure and ACLS certification required.

EXPERIENCE AND REQUIRED SKILLS

* 4 - 6 years' related experience preferred.
* Office Based Surgical Center/Ambulatory Surgical Center/Vascular Access, Cardiac Cath Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU or emergency department experience preferred.
* Proficient in the use of computers and related software such as Microsoft Office is necessary.
* Proficient in IV insertion.
* Proficient in cardiac rhythm recognition.
* Experience with Medical database software.
* Certified in BLS & ACLS successfully completed course certifications.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Hiring Bonus for New Hires

Hiring Bonus for New Hires

**PURPOSE AND SCOPE:**

Supports the Organization mission, vision, core values and customer service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization policy requirements.

Provides direct nursing care pre, during and post procedure, under the direction of the Facility Manager, Director of Nursing and/or Charge Registered Nurse, utilizing standard nursing techniques to assist the physician in optimum patient outcomes following facility policies and procedures.

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

**QUALITY:**

+ Responsible for supporting and driving organization quality standards through meeting regulatory and accrediting body requirements and the practice of Continuous Quality Improvement (CQI), including use of CQI tools.

+ Assists with implementation of organization quality goals and facility specific action plans in order to achieve organization quality standards.

+ Accountable for outstanding quality of patient care, as defined by the organization quality goals, to ensure that organization policies and procedures are followed.

+ Responsible for addressing and acting on adverse events and action thresholds in collaboration with facility management.

+ Maintains integrity of medical records and other organization administrative and operational records.

+ Complies with all data collection and auditing activities.

+ Maintains facility environmental integrity and safety.

**PATIENT:**

+ Obtains necessary medical history, discusses procedure and answers questions, and performs nursing assessment on the day of the procedure.

+ Provides education to patients and patient's family regarding post procedure care of vascular access.

+ Monitors patient condition before, during and after the procedure, especially patients having moderate sedation and contrast media injections for possible complications or reactions.

+ Acts as a resource for the patient to address patient concerns and questions.

+ Identifies and communicates patient related issues to facility management, as needed.

+ Completes documentation of patient information from admission to discharge in an accurate manner.

+ Confirm written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions; delivery to appropriate labs; reporting and forwarding of lab results to appropriate physician.

+ Maintains competency with all emergency operational procedures, and initiates CPR and emergency measures, as needed.

+ Administers medications and IV moderate sedation to patients as directed per physician's orders, and in compliance with organization, company, federal, state and local regulations.

+ Acts as scrub technologist to assist the physician during procedure as needed, maintaining a sterile technique.

+ Assists with patient workflow by transporting patients as needed.

+ Performs point - of - care laboratory testing as directed per physician's orders and in compliance with organization, company, federal, state and local regulations.

+ Performs IV insertion as per physician orders.

+ Performs additional tasks as designated by Physician, practicing in compliance with state regulations.

**PHYSICIANS:**

+ Provides regular and effective communication with physicians on an as needed basis.

+ Attends and participates in CQI meetings with physicians, reporting on assigned topics.

+ May assist facility management in working with the physicians and staff to verify all necessary instruments and equipment.

+ Assists the physician in completing and reporting state required adverse event reports and reporting internally as per organization/FMC policy and procedure.

**MAINTENANCE/TECHNICAL:**

+ Operates appropriate facility equipment and technology, including but not limited to, patient monitors, defibrillators, medical recording devices, sterilizers and computers in a safe and efficient manner.

+ Inspects operation of all facility equipment and reports malfunctions, and maintenance needs to ensure the safe and effective operation of all vascular access equipment.

+ Inspects operation of all facility operating systems, including temperature checks in appropriate areas and physical structure of the facility and reports any issues to the Facility Manager.

+ Ensures a clean, safe and sanitary environment in the vascular access facility at all times.

+ Ensures all blood spills are immediately addressed according to the organization/FMCNA Bloodborne Pathogen Control Policies.

**ADMINISTRATIVE:**

+ Assists with efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the organization formularies.

+ May assist in the development and revision of any applicable policies and procedures related to the facility to ensure continuous process improvement.

+ Assists with Continuous Quality Improvement (CQI) activities including monthly reports and attending meetings as required.

+ Assists with maintaining medication supply, including inventory control, checking for expired medications, and ensuring appropriate recording of controlled substances as required by law.

+ Completes usage logs for all medications with appropriate documentation, as well as, records of drug disposal in accordance with local, state, and federal law.

+ Assists with maintaining facility supply inventory, including ordering and restocking of supplies as needed.

+ Examines emergency equipment and supplies, including stocking of the crash cart on a regular basis.

+ Completes medical records in an accurate manner in compliance with organization policies and procedures prior to discharge of the patient. Perform chart audits on a regular basis.

+ May participate in facility regulatory and accreditation surveys and action plans to address any deficiencies.

+ Completes state required records for all implanted devices in an accurate and timely manner and in accordance with organization/FMS records management guidelines.

+ Participates in staff meetings, training and orientation as assigned.

+ Complies with HIPPA policies and standards regarding patient information and medical records.

+ Assist with various projects as assigned by direct supervisor.

+ Other duties as assigned.

**PHYSICAL DEMANDS AND WORKING CONDITIONS:**

+ The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance.

+ The position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, patients and equipment of up to 200 lbs. There is a two-person assist program and material assist devices for the heavier items.

+ The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious, contagious diseases/materials and radiation. May be required to wear protective gear in procedure rooms for extended periods of time.

**EDUCATION:**

+ High School Diploma required; Associate's Degree desirable; and Bachelor's Degree strongly preferred

+ Graduate of an accredited School of Nursing (R.N.)

+ Current appropriate state licensure and ACLS certification required.

**EXPERIENCE AND REQUIRED SKILLS**

+ 4 - 6 years' related experience preferred.

+ Office Based Surgical Center/Ambulatory Surgical Center/Vascular Access, Cardiac Cath Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU or emergency department experience preferred.

+ Proficient in the use of computers and related software such as Microsoft Office is necessary.

+ Proficient in IV insertion.

+ Proficient in cardiac rhythm recognition.

+ Experience with Medical database software.

+ Certified in BLS & ACLS successfully completed course certifications.

**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**

**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**

**EOE, disability/veterans**

Position Summary. As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the members expectations. What you'll do. Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service Be an Expert Demonstrates knowledge of safety and compliance protocols tire and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale systems phone and inperson selling techniques Be a Techie Leverages digital tools to plan for and drive sales improve the service experience and elevate associate engagement utilizing hand held technology and systems to make immediate business decisions related to services safety alerts new product information product application and training adapting to new tools and encouraging others to use them Be an Owner Communicates equipment tools and supplies needs to TBC Lead tracking and monitoring returns and special orders operating cash registers processing transactions working handson in the physical area maintaining accurate inventory audit safety and compliance standards reporting TBC complaints safety hazards and problems with products services and work areas completing paperwork logs and other required documentation ensuring merchandise is packaged labeled and stored in accordance with company policies and procedures identifying member needs assists members with purchasing decisions and resolves issues and concerns Be a Talent Ambassador Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products developing influencing and inspiring others for working in a style that is respectful supportive and team oriented understanding the roadblocks and assisting in training team members Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at

The hourly wage range for this position is $18.00 to $5.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from 0.35 per hour to 3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum QualificationsValid state-issued driver's license.
I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.
Must be 18 years of age or older Preferred Qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Auto service industry, Retail Experience Primary Location. 4240 Winterville Pkwy, Winterville, NC , United States of America

**PURPOSE AND SCOPE:**
Provides direction and oversight as the Manager for multiple practice operations to include multiple sites. Responsible for monitoring the terms of all service agreements between client and serving as the client's advocate as needed to resolve outstanding service issues. Serves as the primary facilitator of the client's governing body. Responsible for leading and managing all operational activities of the practice to include related ancillary services and also initial set up for new practices. Serves as the primary spokesperson of the practice for external referral sources, other healthcare organizations, government agencies, third party payers, and vendors. Responsible for ensuring that the practice operates in compliance with all federal and local laws and meets any regulatory or certification requirements to maintain business and clinical operations.
May provide additional expertise to the management team through educational credentials or work experience in a specialty area of practice management such as clinical quality, compliance, business development, information technology, revenue cycle, patient care systems, risk management, organizational governance or human resources. Specialty duties might include developing educational or promotional materials, providing education to the physician practice clients.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Responsible for developing and implementing the client's mission and strategic plan.
+ Develops and updates organizational design for maximum productivity and control of quality and costs.
+ Monitors the financial viability of the practice through systems to control staffing and all finances.
+ Responsible for the initial set up of programs, systems, etc. for new practices.
+ Monitors practice compliance with all regulatory agencies governing health care delivery and the rules of any related accrediting bodies.
+ Represents the practice in its relationships with other health organizations, government agencies and third-party payers.
+ Develops, implements, and monitors business operation plans.
+ Provides monthly feedback to management staff, owners, and providers on the financial performance of the practice.
+ Supports the development and implementation of internal controls for cash management and audit compliance including a compliant payroll process.
+ Monitors the revenue cycle process through analysis and monthly reporting of key benchmarks to management staff and providers.
+ Monitors an effective staffing strategy including recruitment, hiring, training, and performance evaluation.
+ Recommends competitive salary and benefit schedules.
+ Oversees an effective information technology plan that incorporates the unique needs of the practice in the areas of electronic health records, practice management, security, document storage, internet access, telecommunications, email, and required interfaces with other providers.
+ Evaluates staffing and patient flow patterns to maximize provider productivity.
+ Reports on patient satisfaction results and trends.
+ Advocates for a quality management program to ensure patient safety, conduct peer review, and evaluate outcomes based payment methodologies.
+ Proactively communicates to Regional Practice Administrator and VP FMCPS on any practice issues that may negatively impact the ongoing contractual relationship between the practice and FMCPS
+ Routinely documents and shares materials and experiences that might assist other Directors or benefit another client.
+ Consults with clients regarding practices on topic area of individual specialization, experience, or interest.
+ Assist with various projects as assigned by direct supervisor.
+ Other duties as assigned.
**Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.**
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
+ The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ The position requires work at the client's location, involving travel and overnight stays.
+ Flexible meeting times are frequent to accommodate the priority needs of the clients' patient care schedules.
**SUPERVISION:**
May be responsible for the direct supervision of various levels of management staff in contracted practices.
**EDUCATION:**
Bachelor's Degree required, with preferred major in related field; Strong preference for some postgraduate education or degree in health care or business administration.
**EXPERIENCE AND REQUIRED SKILLS:**
+ 2 - 3 years' experience as a Practice Coordinator/Practice Lead for internal candidates; or 1-3 years' supervisory experience preferred for external candidates.
+ Physician practice management skills preferred
+ Additional experience in physician practice operations will be considered in lieu of educational requirements.
+ Experience with all aspects of billing and coding (CPC preferred)
+ High degree of proficiency with Excel, PPT and Office Applications.
+ Experience with practice management systems and EHR.
+ Requires high degree of initiative, judgment, discretion, decision-making and self-direction to accomplish multiple goals of client practices.
+ Strong communication skills with varied groups, ability to lead and motivate staff, resolve conflicts and create a collegial environment.
+ High degree of autonomy and accountability.
**Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.**
**EOE, disability/veterans**