66,492 Casino Supervisor jobs in the United States

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Job Description

Thank you for your interest in the Casino Table Game Supervisor position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.

Job Summary

The Casino Table Games Supervisor is responsible for supervising the conduct and overall operation of all Table Games within one or more pit areas, ensuring Dealers perform in full compliance with established policies, procedures, and gaming regulations. This role focuses on delivering an exceptional guest experience by maintaining a welcoming, service-driven environment on the casino floor. Provides ongoing guidance, coaching, and performance feedback to Dealers, monitors game pace and accuracy, resolves guest disputes professionally, and ensures the integrity and efficiency of all table game activities in alignment with company and regulatory standards.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is mandatory.

• Must hold a valid dealer license issued by the Puerto Rico Gaming Commission.

• Successful completion of an accredited dealer training course.

• Thorough knowledge of casino rules, regulations, and operational procedures.

• Minimum of 2–4 years of experience in table games, with at least 1 year in a supervisory or lead role.

Skills & Competencies

• In-depth knowledge of table games procedures, rules, and dealing techniques (Blackjack, Roulette, Craps, Poker, etc.).

• Strong leadership skills with the ability to coach and mentor dealers.

• Excellent conflict resolution skills to handle guest disputes and team dynamics professionally.

• Ability to recognize and respond to irregular or suspicious behavior, ensuring compliance with all regulatory and security protocols.

• Exceptional customer service skills with a focus on guest satisfaction and engagement.

• Proficient in basic computer systems, player tracking systems, and pit management software.

• Has the ability to perform quick and accurate mathematical calculations.

• Strong attention to detail and the ability to work in a fast-paced environment while managing multiple tables.

• Ability to make quick, sound decisions under pressure.

Physical Requirements

• Ability to stand during long periods.

• Ability to maintain alertness and focus in a busy, often noisy environment.

• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.

• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

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• Navigate Microsoft Suite applications and all other software systems utilized including above average spelling and grammar capabilities
• Consistently follow department procedures and regulatory controls by reviewing all paperwork for appropriate signatures, time stamps and accurate computer entries.
• Reach an SME status with regard to the casino cashier operations balancing system and other manual forms of balancing and settlement.
• Conduct oneself as a positive reflection on Turning Stone Enterprises at all times with a positive work history and attendance record.
• Accurately and efficiently performs all functions and preparation of all casino cashier operations paperwork in accordance with Internal Controls and software applications associated with Casino Cashier Operations and other related departments as necessary.
• Ability to troubleshoot errors, variances and equipment or system malfunctions.
• Ensures that efficiency is being achieved through suggestions to improve procedural consistency and/or eliminate redundancy.
• Consistently demonstrate exemplary guest service skills and assists guests with questions, transactions and problem solving.
• Communicate effectively on matters of mutual concern and issues of operational importance to relief team members and above.
• Perform routine inspections to ensure a proper, safe, and clean working environment in all areas within Casino Cashier Operations, including but not limited to equipment and supplies.
• Assist in the technical and procedural training of new hire Team Members.
• Possess the ability to handle large volumes of cash and multi-task in an accurate, honest and efficient manner at all times.

• Minimum of 2 years prior experience in a previous leadership role including responsibilities for hiring, terminating and annual review development.
• Previous experience in having supervised a minimum of 5 team members in a cash handling and/or guest service industry.
• Must be open and available for an occasional flexible work schedule for training purposes.
• Ability and willingness to travel to alternate casino properties;
• Must be able and willing to work weekends and holidays.
• Must possess above average computer experience and experience using Microsoft Office functions.
• Ability to prioritize/organize and work in a fast paced, multi-tasking environment.
• College degree or some level of secondary education preferred.
• Ability to stand/walk for long periods of time and lift up to 31 - 40 pounds.

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program