787 Child Support jobs in the United States

Description & Requirements

Maximus is excited to offer a rewarding opportunity for a Child Support Caseworker to join our Wichita, KS team As a Child Support Caseworker, you'll manage a caseload, establish and enforce support orders, assist clients, and help each case progress with care, accuracy, and attention to detail.

This is a full-time, onsite position , Monday through Friday from 8:00 AM to 5:00 PM .

Why Maximus?

• Competitive Compensation - Quarterly bonuses based on performance included

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal systems.
• Establish and enforce child support orders.
• Conduct research to locate non-custodial parents.
• Research and review records to gather information vital to cases.
• Educate customers on the process and their options and respond to customer inquiries.
• Verify existing data on an automated child support system.

Minimum Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Must live in or very near Wichita, KS and be able to work onsite
• Strong customer service skills with a professional and helpful demeanor
• Excellent written and verbal communication skills
• Ability to multitask and manage workload effectively
• Proficient in using technology and navigating multiple systems simultaneously

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Child Support Officer (GSS), Corpus Christi, Texas

Location: Corpus Christi, TX

Base Pay: $ 20.93/ Hour

Employee Type: FT Non-Exempt

Job Types: Full-time, Contract, Temporary

Schedule: 40 hr week

IMPORTANT INFORMATION: PLEASE READ FIRST.

This is a State Set Aside Contract which requires that employees have a qualifying disability. This could include disabilities such as: arthritis, asthma, orthopedic disorders, blindness or other visual impairments, lupus, cosmetic disfigurements, HIV/AIDS, epilepsy, hepatitis, lung disease, diabetes, head injuries, cancer, substance abuse, heart conditions, mental illnesses, intellectual disabilities, visual or hearing impairments, physical disabilities, and a variety of other disabilities. MUST BE ABLE TO PROVIDE DOCUMENTATION FROM A THIRD PARTY SUCH AS A HEALTH CARE PROVIDER.

Goodwill Industries of South Texas Inc. is an EO employer-M/F/Vets/Disabled and other protected categories

GENERAL DESCRIPTION:

Performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

• EXAMPLES OF WORK PERFORMED:
• Conducts investigations to locate or trace absent parents.
• Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions.
• Monitors child support payments and refers delinquent cases for appropriate enforcement action.
• Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support.
• Responds to inquiries concerning case status.
• Documents actions taken relating to cases.
• Explains program policies, procedures, and regulations to parents through individual interviews or seminars.
• Attends court with legal staff to update legal documents and assist in negotiations.
• May specialize in one or more child support functions such as location, establishment, or enforcement.
• May assist in negotiating agreed orders or other voluntary settlements.
• Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES:

Experience and Education

• Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

• Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.
• Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.
• Ability to analyze, interpret, and evaluate information; and to communicate effectively.

SUMMARY OF POSITION

The Child Support Specialist position includes providing excellent customer service in all stages of the child support process. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

ESSENTIAL JOB REQUIREMENTS

• Initiates locate procedures to determine the customers' address, employment, and assets.

• Obtains and processes information necessary for establishing the order.

• Conducts interviews with customers receiving and paying the support.

• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.

• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.

• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.

• Identifies administrative and legal remedies needed for enforcement of support orders.

• 

Maintains confidentiality and security of case information.

• Provides excellent customer service to internal and external customers

• Regular and timely attendance

• Other duties as assigned

REQUIRED EDUCATION

High school Diploma or GED

REQUIRED EXPERIENCE

• Minimum of 1 year of Customer Service experience is preferred.

• Experience in human services as a case manager or child support is preferred.

• Familiarity with an office environment including the use of automated systems is desired.

Summary of Position

The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews.

Essential Job Requirements

• Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
• Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
• Conducts interviews with custodial and non-custodial parents.
• Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
• Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate.
• Calculates current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
• Calculates child support arrears and other financial adjustments.
• Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
• Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary.
• Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Performs other duties as may be assigned by management.

Required Education

Associate's degree in a related field or relevant years of experience

Required Experience

Experience in child support enforcement or collections preferred. Familiarity with an office environment including the use of automated systems is desired.

Required Skills

Excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.

*In order to be considered - you MUST submit an application on the MNPrairie Website:

Minnesota Prairie County Alliance provides extraordinary human services that build safety, health, and well-being in the communities of Dodge, Steele and Waseca counties. The multi-county agency allows for a deeper bench of staff and increased opportunity for specialization, resulting in improved responsiveness. Join MNPrairie as we transform service delivery to achieve the best outcomes possible using emerging, evidence-based best practices. MNPrairie offers competitive wage and benefits including PERA pension. The environment is fast paced and technologically advanced.

Child Support Officer

Salary Range: $ $5.45 per hour

Full-Time, Non-Exempt

Benefit & Pension Eligible

Waseca Site

Child Support Officer performs paralegal functions related to the establishment and enforcement of child support orders for public assistance and non-public assistance clients; locates absent parents; interviews mothers and alleged fathers to establish paternity, explains rights and obligations and negotiates settlements; initiates necessary legal actions; may work closely with the county attorney, judges, court administrators, child support magistrates, local attorneys, income maintenance and social service staff, employers, and a variety of other resource personnel; testifies in court proceedings; and maintains all necessary and legal documentation. Work is performed under the limited supervision of the Child Support Supervisor. Duties include, but not limited to:

· Researches, collects, organizes and analyzes evidence gathered from clients, computer databases, employers, and internal and external agencies to determine the next appropriate legal action.

· E-files legal documents with court administration and facilities service upon all involved parties adhering to MN rules of court.

· Initiates contempt actions on delinquent cases and monitors to ensure ongoing timely payments received and purge conditions are met.

· Meet and confer with all parties connected to the case utilizing a variety of communication methods

Successful candidates will have:

· Associates/Technical degree with coursework in paralegal, business, public administration, behavioral or social sciences or related field and considerable (3-5 years) experience working with at-risk populations and the general public.

OR

High school diploma/GED and a minimum of 3 years of experience working as a Child Support Enforcement Aide.

· Valid driver's license.

· Ability to pass a standard background check.

How to Apply

To be considered, candidates must complete the application process:

· Visit complete a MNPrairie application.

The application deadline is Tuesday, October 21st, 2025

Selection Process

Applicants will be rated based on their application materials and answers to the supplemental questionnaire. The information provided should clearly outline your work experience and skills and support your answers to the supplemental questions. Falsified information may result in disqualification for this position and future positions with Minnesota Prairie County Alliance.

EOE

Job Type: Full-time

Pay: $ $35.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

OAG - Child Support | Child Support Officer II | Organization: OFFICE OF THE ATTORNEY GENERAL

Primary Location: Texas-LubbockWork Locations: CS Lubbock Central 6302 Iola Ave Suite 400 Lubbock 79424

Job: Protective Service

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

State Job Code: 5541

Salary Admin Plan: B

Grade: 14

Salary (Pay Basis): 3, , Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Sep 26, 2025, 12:15:27 PM

Closing Date: Ongoing

Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed

Researches case information on the computer including the ChAMP system

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 15%

Ability to type 35 words per minute (Typing test required at time of interview)

PREFERRED QUALIFICATIONS

Education: Graduation from an accredited four-year college or university

Knowledge: Investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

OAG - Child Support | Child Support Officer II | Organization: OFFICE OF THE ATTORNEY GENERAL

Primary Location: Texas-LubbockWork Locations: CS Lubbock Central 6302 Iola Ave Suite 400 Lubbock 79424

Job: Protective Service

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

State Job Code: 5541

Salary Admin Plan: B

Grade: 14

Salary (Pay Basis): 3, , Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Oct 1, 2025, 12:55:06 PM

Closing Date: Ongoing

Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but no limited t to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed

Researches case information on the computer including ChAMP

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 15%

Ability to type 35 words per minute (Typing test required at time of interview)

PREFERRED QUALIFICATIONS

Education: Graduation from an accredited four-year college or university

Knowledge: Investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

OAG - Child Support | Child Support Officer II | Organization: OFFICE OF THE ATTORNEY GENERAL

Primary Location: Texas-LubbockWork Locations: CS Lubbock Office 6302 Iola Ave Suite 500 Lubbock 79424Other Locations: Texas-Odessa

Job: Protective Service

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

State Job Code: 5541

Salary Admin Plan: B

Grade: 14

Salary (Pay Basis): 3, , Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Oct 1, 2025, 12:41:16 PM

Closing Date: Ongoing

Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The Child Support Officer position shall report to an OAG work location at a CSD Region One Office (Lubbock or Odessa), based on the candidate's preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the region and state, and some travel can be expected.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed

Researches case information on the computer including the ChAMP system

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

Ability to type 35 words per minute (Typing test required at time of interview)

PREFERRED QUALIFICATIONS

Education: Graduation from an accredited four-year college or university

Knowledge: Investigative practices and techniques

Other Language: Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

BCSE26022 – Braxton

***

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Braxton County.

***

Training: High school diploma or equivalent.

AND

Experience: Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.