17,737 Child Support Case Manager jobs in the United States

Job Type

Full-time

Description

Enhances the effectiveness of division communications by being the first-line response for customers visiting our office and/or reaching out to us via telephone calls and/or emails. The position will also enhance attorney effectiveness and ensures successful completion of court actions by providing information-management support; maintaining confidentiality of case and file materials; ensuring service of process; and assisting with docket management prior to court hearings.

Requirements

Primary duties and responsibilities for this position are included, but are not limited to:

• Handles front desk operations in the Covington office as assigned by supervisory staff;

• Handles requests for information on procedures and specific child support case information from the public, both in person, via telephone, and email for child support actions

• Works closely with the office's main reception staff to ensure prompt assistance for all visitors and callers to our office relative to child support enforcement cases;

• Ensures accurate information is provided to all visitors/callers either directly or by referring to the appropriate staff member;

• Takes detailed messages and relays promptly to other staff members not available to assist visitors/callers real-time;

• Ensure contact information is updated for all visitors/callers;

• Relays needed communications to other District Attorney staff and/or DCFS case analysts in the Amite DCFS office;

• Accepts walk-in applications from constituents, obtains all necessary documentation, creates Statements of Arrears via Excel, researches information in Odyssey to obtain prior orders of child support in our jurisdiction, creates cases in Café, and facilitates referral via GovLink to locate staff for further actions;

• Processes incoming and outgoing mail;

• Handles creation of Fed Ex services as assigned by supervisory staff;

• Handles court runs;

• Maintains electronic filing systems;

• Operates office equipment (copier, scanner, computer, mail machine, label maker, etc.);

• Provides general administrative support to court case managers, paralegals, and Assistant District Attorneys as assigned by supervisory staff;

• Performs case processing entry work utilizing Louisiana state child support systems, including Café, LASES, LASESweb, and FileNet, as well as DA programs and electronic files through the use of Adobe Acrobat, Microsoft Access, Microsoft Excel, and Microsoft Word, at all stages of the life of a child support case;

• Utilizes DropBox or other electronic mail service to ensure delivery and completion of Waivers of Service to parties in cases pending court hearing;

• Assures confidentiality in compliance with state and federal statutes and court rules;

• Handles payments of child support from obligors made in the District Attorney's office prior to a court hearing and facilitates flow of information to collections case manager; and

• Other duties as assigned.

Knowledge, Abilities and Skills:

• Knowledge of legal terminology, legal documents, court procedures and policies, rules, statutes and procedures pertaining to the court or area of assignment;

• Ability to work in a fast-paced, detailed, high volume work environment and adapt to constant change;

• Ability to communicate effectively and respectfully with a diverse group of court stakeholders, including parties to child support cases, DCFS case managers, and clerk of court personnel in person and on the phone;

• Ability to handle conflict, sensitive matters, emotional and irritated customers, and diverse clientele;

• Ability to make work decisions in accordance with laws, regulations and state policies and procedures;

• Ability to work under pressure assuring timelines and accuracy;

• Ability to express ideas concisely and clearly, both orally and in writing, as well as understand and follow oral and written instructions;

• Ability to take direction and maintain a professional and positive attitude through challenging circumstances;

• Ability to perform court work both quickly and accurately and to focus on priority tasks while keeping track of multiple simultaneous duties;

• Ability to effectively prioritize and manage competing demands and meet deadlines.

• Demonstrated ability to establish and maintain effective working relationships with others, including collaborating with others as needed;

• Ability to learn, adapt and utilize new technology; including but not limited to document management;

• Demonstrated proficiency in Microsoft Office programs, including Access, Excel, Outlook 365, Teams, Word, and other programs as needed;

• Well organized and demonstrated attention to detail while remaining on task with multiple interruptions, and carrying out instructions;

• Ability to read and interpret documents of varying type and complexity for completeness, accuracy, adequacy and compliance with rules;

• Good decision-making skills, communication and organizational skills;

• Basic office skills which include: business writing, spelling, accuracy;

• Ability to understand and follow oral and written instructions;

• Ability to provide consistent excellent customer service in all situations; and

• Demonstrated dependability, excellent attendance and punctuality

Physical Demands: As needed to perform the essential functions of the position. Which include but are not limited to:

• Ability to raise or lower objects from one level or another (includes pushing and pulling) (10lbs - 25lbs)

• Ability to frequently bend and stoop

• Ability to work under pressure of deadlines on a regular basis.

• Ability to stand and sit for long periods of time.

• Ability to read and write the English language.

• Some tasks require visual perception and discrimination.

• Some tasks require oral communications ability.

The District Attorney's Office, 22nd JDC is an EOE/M/F/Disability/Veteran Employer. In compliance with the Americans with Disability Act, the Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Yes
• No

• Yes
• No

• Analyzes and evaluates the more complex and sensitive Child Support cases.
• Coordinates and conducts interviews with multiple parties (e.g., custodial parent, non-custodial parent, witnesses, employers, attorneys) to obtain and/or verify child support case information.
• Develops and analyzes information for the establishment of paternity (e.g., genetic tests).
• Locates absent parents using a variety of methods and tools (e.g., contacting other agencies, databases, web searches).
• Reviews parental financial income and expense data (e.g., child support payments, expenses, income, ability to pay) to determine support requirements; explains the process by which support is determined to custodial and non-custodial parents.

• Equivalent to completion of the twelfth (12th) grade
• One (1) year of full-time experience performing duties comparable to a Child Support Specialist III or Child Support Specialist IV in a state or local government agency

• Three (3) years of full-time experience performing duties comparable to a Child Support Specialist II in a state or local government agency

• Possession of, or ability to obtain and maintain, a valid California Class C driver's license and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Due to IRS Publication 1075 Guidelines as established by the Federal Government and required by California Department of Child Support Services, all employees will be subject to a background check at the time of hiring and at least every 5 years.

• Annual salary step increases based upon satisfactory performance and completion of one year of employment (Step A to E).

• Approximately 80% of the premium for medical, dental, and vision plan is paid by the County (EPO Plan). The plan covers the employee and all eligible dependents at NO ADDITIONAL COST!
• Employee premiums are 234.54 per month as of January 1, 2025 for employee and all eligible dependents.

• Benefits also include an annual paid leave plan of
  • 96 hours of vacation (increases upon continuous years of service)
  • 96 hours of sick leave
  • 14 paid holidays plus one 8 hour personal holiday

• Approximately 80% of the premium for a 30,000 life insurance plan for the employee is paid for by the County.

• A retirement plan through CalPERS.
  • CalPERS Formulas:
    • Classic member = 2% @ 55
    • New Member = 2% @ 62
• A Deferred Compensation retirement plan option with a County match of up to a maximum of 60 per month.

• Employee Assistance Program: Provided to all employees and employee's family members at no cost.
• LiveHealth Online: Access to a medical provider 24/7 from the comfort of your home at NO COST!
• Lark: Diabetes Prevention Program
• Livongo: Diabetes Management Program
• Hinge Health: Lower Back & Joint Pain Program
• Carrum Health: Enhanced Surgery Benefits Program
• Assist to Own: Down Payment Assistance Program

• Some high school
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

• No experience
• Less than 1 year of experience
• 1 year to less than 2 years of experience
• 2 years to less than 3 years of experience
• 3 or more years of experience

• No experience to less than 1 year of experience
• 1 year to less than 2 years of experience
• 2 years to less than 3 years of experience
• 3 years to less than 4 years of experience
• 4 or more years of experience

• Yes
• No

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base. Services include strategy, architecture, planning, procurement, business enablement, business solutions, and project assurance.

The Child Support System Consultant will provide deliverable development and research work with our internal team as well as analysis and risk and recommendation strategies to our clients. The Consultant will work with multiple project teams to provide overall child support expertise and research, comparative analysis, standards comparisons, document review, and deliverable generation. The Consultant will work on deliverables and work products produced by the team and may be asked to provide coordination in support of a Project Manager or Senior Consultant. These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology.

Provide subject matter expertise services on Child Support Modernization Projects. Provide program area expertise to support risk assessment and project assurance recommendations. Experience with a Child Support program or Child Support system development effort including in-depth understanding of Child Support Program objectives and requirements and federal rules and regulations governing Program and systems requirements. Review and provide feedback to the client on project artifacts and deliverables. Support development of all deliverables, status reports, and other work products. Contribute to project work and internal team processes and procedures. Participate in team meetings. Support the goals and outcomes of the project stakeholders. Develop, manage, and update Project Plan and other project documents (e.g., Communication Plan, Risk Plan). Provide management oversight of project budget. Contribute to regular status reporting. Identifies, tracks, and manages project risks/issues; including coordination for risk/issue mitigation. Establish a response process and track the response to project recommendations (e.g., Quality Assurance (QA) vendor recommendations). Provide ongoing communication (e.g., email, meetings) to provide project status. Collaborate with the Project Manager to enhance improve processes and communication efforts. Support business development activities and participate in proposal writing.

Excellent written and verbal communication skills. Ability to work independently to achieve task completion. 5+ years of work experience, 3 in child support systems. Experience working with Child Support systems. Demonstrated ability to work directly with diverse business and technical team members in a strong team-oriented environment. Bachelor's degree in related fields, such as IT, Human Services, Business, or Public Health. Must be located in FL/GA/NC/SC.

QA / IV&V experience preferred. Public sector experience. Experience with a child support system replacement project. Certified Manager of Software Quality (CMSQ) or similar certification and/or experience. An understanding of and past experience working with ISO9000 standard, or equivalent standard.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $75,000-$125,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Job Description

The Child Support System Consultant will provide deliverable development and research work with our internal team as well as analysis and risk and recommendation strategies to our clients. The Consultant will work with multiple project teams to provide overall child support expertise and research, comparative analysis, standards comparisons, document review, and deliverable generation. The Consultant will work on deliverables and work products produced by the team and may be asked to provide coordination in support of a Project Manager or Senior Consultant. These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology.

Duties and Responsibilities

• Provide subject matter expertise services on Child Support Modernization Projects.

• Provide program area expertise to support risk assessment and project assurance recommendations

• Experience with a Child Support program or Child Support system development effort including in-depth understanding of Child Support Program objectives and requirements and federal rules and regulations governing Program and systems requirements.

• Review and provide feedback to the client on project artifacts and deliverables

• Support development of all deliverables, status reports, and other work products

• Contribute to project work and internal team processes and procedures

• Participate in team meetings

• Support the goals and outcomes of the project stakeholders

• Develop, manage, and update Project Plan and other project documents (e.g., Communication Plan, Risk Plan

• Provide management oversight of project budget

• Contribute to regular status reporting

• Identifies, tracks, and manages project risks/issues; including coordination for risk/issue mitigation

• Establish a response process and track the response to project recommendations (e.g., Quality Assurance (QA) vendor recommendations)

• Provide ongoing communication (e.g., email, meetings) to provide project status

• Collaborate with the Project Manager to enhance improve processes and communication efforts

• Support business development activities and participate in proposal writing

? The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Qualifications:

• Excellent written and verbal communication skills

• Ability to work independently to achieve task completion

• 5+ years of work experience, 3 in child support systems

• Experience working with Child Support systems

• Demonstrated ability to work directly with diverse business and technical team members in a strong team-oriented environment

• Bachelor's degree in related fields, such as IT, Human Services, Business, or Public Health

• Must be located in FL/GA/NC/SC

Desired:

• QA / IV&V experience preferred

• Public sector experience

• Experience with a child support system replacement project

• Certified Manager of Software Quality (CMSQ) or similar certification and/or experience

• An understanding of and past experience working with ISO9000 standard, or equivalent standard.

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

• be available during your set working hours

• have a safe, private, and distraction-free environment in which to complete your work, and

• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $75,000-$125,000

#LI-AH1

#LI-remote

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Job Description

The Child Support System Consultant will provide deliverable development and research work with our internal team as well as analysis and risk and recommendation strategies to our clients. The Consultant will work with multiple project teams to provide overall child support expertise and research, comparative analysis, standards comparisons, document review, and deliverable generation. The Consultant will work on deliverables and work products produced by the team and may be asked to provide coordination in support of a Project Manager or Senior Consultant. These deliverables and work products will be completed in accordance with our overall strategy, approach, and methodology.

Duties and Responsibilities

• Provide subject matter expertise services on Child Support Modernization Projects.

• Provide program area expertise to support risk assessment and project assurance recommendations

• Experience with a Child Support program or Child Support system development effort including in-depth understanding of Child Support Program objectives and requirements and federal rules and regulations governing Program and systems requirements.

• Review and provide feedback to the client on project artifacts and deliverables

• Support development of all deliverables, status reports, and other work products

• Contribute to project work and internal team processes and procedures

• Participate in team meetings

• Support the goals and outcomes of the project stakeholders

• Develop, manage, and update Project Plan and other project documents (e.g., Communication Plan, Risk Plan

• Provide management oversight of project budget

• Contribute to regular status reporting

• Identifies, tracks, and manages project risks/issues; including coordination for risk/issue mitigation

• Establish a response process and track the response to project recommendations (e.g., Quality Assurance (QA) vendor recommendations)

• Provide ongoing communication (e.g., email, meetings) to provide project status

• Collaborate with the Project Manager to enhance improve processes and communication efforts

• Support business development activities and participate in proposal writing

? The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Qualifications:

• Excellent written and verbal communication skills

• Ability to work independently to achieve task completion

• 5+ years of work experience, 3 in child support systems

• Experience working with Child Support systems

• Demonstrated ability to work directly with diverse business and technical team members in a strong team-oriented environment

• Bachelor's degree in related fields, such as IT, Human Services, Business, or Public Health

• Must be located in FL/GA/NC/SC

Desired:

• QA / IV&V experience preferred

• Public sector experience

• Experience with a child support system replacement project

• Certified Manager of Software Quality (CMSQ) or similar certification and/or experience

• An understanding of and past experience working with ISO9000 standard, or equivalent standard.

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

• be available during your set working hours

• have a safe, private, and distraction-free environment in which to complete your work, and

• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $75,000-$125,000

#LI-AH1

#LI-remote

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.