Part -Time Wedding & Event Coordinator| Concierge - City Cruises Norfolk

23500 Norfolk, Virginia Hornblower Inc

Posted 3 days ago

Job Viewed

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Job Description

City Experiences is seeking a Group Concierge/Event Coordinator for our City Cruises operation in Norfolk, VA

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport
while handling the vital details of the group business. Along with coordinating the logistics for the event, the group
concierge will drive upsell potential, increasing the average order value of each order they oversee. This position
will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.

Essential Duties & Responsibilities:

Sales Focus:
• Develop a comprehensive knowledge of all regional vessels, products and enhancements.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and
upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Follows City Cruises guidance on when and how to follow up with clients to present revenue generation
opportunities through order enhancements.
• Handle objections as they arise by using vast product knowledge.
• Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site
visits, cruise detail meetings and meeting clients as needed to support the account management team.
• Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to
be the local resource when a national account manager is not present in the local port.

Guest Service:
• Serve as the primary point of contact for client post-booking, including conducting site visits and
meeting clients as needed.
• Be present during highly detailed events and serve as the liaison between sales and operations
• High attention to detail, including complete and accurate product details are communicated to the
Food & Beverage and Operation teams to ensure proper product execution.
• Ability to manage a minimum of 50 events per month, including handling all details for the cruise.
• Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking
for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.

Administrative:
• Manage all administrative and operational activities (including payment collection) to enhance the
guest experience.
• Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements,
and pricing.
• Ensure guests are billed correctly (including payment collection) for all extra services provided
according to the signed contract with the support of the Account Manager.
• Document guest interactions in Salesforce, emphasizing detailed notes and task management, and
sending weekly reports as directed by the Director of Sales.
• Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales
and operations team.

Additional job duties assigned.

Requirements & Qualifications:

Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or
as an event coordinator.
• Communicate effectively in oral and written form.
• Maintain a high level of organization & be detail-oriented.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate
site inspections and guest needs.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now

Part -Time Wedding & Event Coordinator| Concierge - City Cruises Norfolk

23500 Norfolk, Virginia City Experiences

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

City Experiences is seeking a Group Concierge/Event Coordinator for our City Cruises operation in Norfolk, VA

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport
while handling the vital details of the group business. Along with coordinating the logistics for the event, the group
concierge will drive upsell potential, increasing the average order value of each order they oversee. This position
will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.

Essential Duties & Responsibilities:

Sales Focus:
• Develop a comprehensive knowledge of all regional vessels, products and enhancements.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and
upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Follows City Cruises guidance on when and how to follow up with clients to present revenue generation
opportunities through order enhancements.
• Handle objections as they arise by using vast product knowledge.
• Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site
visits, cruise detail meetings and meeting clients as needed to support the account management team.
• Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to
be the local resource when a national account manager is not present in the local port.

Guest Service:
• Serve as the primary point of contact for client post-booking, including conducting site visits and
meeting clients as needed.
• Be present during highly detailed events and serve as the liaison between sales and operations
• High attention to detail, including complete and accurate product details are communicated to the
Food & Beverage and Operation teams to ensure proper product execution.
• Ability to manage a minimum of 50 events per month, including handling all details for the cruise.
• Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking
for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.

Administrative:
• Manage all administrative and operational activities (including payment collection) to enhance the
guest experience.
• Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements,
and pricing.
• Ensure guests are billed correctly (including payment collection) for all extra services provided
according to the signed contract with the support of the Account Manager.
• Document guest interactions in Salesforce, emphasizing detailed notes and task management, and
sending weekly reports as directed by the Director of Sales.
• Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales
and operations team.

Additional job duties assigned.

Requirements & Qualifications:

Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or
as an event coordinator.
• Communicate effectively in oral and written form.
• Maintain a high level of organization & be detail-oriented.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate
site inspections and guest needs.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now

Part -Time Wedding & Event Coordinator| Concierge - City Cruises Norfolk

23500 Norfolk, Virginia City Cruises

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

City Experiences is seeking a Group Concierge/Event Coordinator for our City Cruises operation in Norfolk, VA

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport
while handling the vital details of the group business. Along with coordinating the logistics for the event, the group
concierge will drive upsell potential, increasing the average order value of each order they oversee. This position
will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.

Essential Duties & Responsibilities:

Sales Focus:
• Develop a comprehensive knowledge of all regional vessels, products and enhancements.
• As directed, take the lead on post-contract follow-ups including passenger count adjustments and
upsells to groups, with the goal of driving incremental revenue.
• Successfully upsells existing guests to higher-value options and enhancements.
• Follows City Cruises guidance on when and how to follow up with clients to present revenue generation
opportunities through order enhancements.
• Handle objections as they arise by using vast product knowledge.
• Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site
visits, cruise detail meetings and meeting clients as needed to support the account management team.
• Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to
be the local resource when a national account manager is not present in the local port.

Guest Service:
• Serve as the primary point of contact for client post-booking, including conducting site visits and
meeting clients as needed.
• Be present during highly detailed events and serve as the liaison between sales and operations
• High attention to detail, including complete and accurate product details are communicated to the
Food & Beverage and Operation teams to ensure proper product execution.
• Ability to manage a minimum of 50 events per month, including handling all details for the cruise.
• Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking
for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.

Administrative:
• Manage all administrative and operational activities (including payment collection) to enhance the
guest experience.
• Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements,
and pricing.
• Ensure guests are billed correctly (including payment collection) for all extra services provided
according to the signed contract with the support of the Account Manager.
• Document guest interactions in Salesforce, emphasizing detailed notes and task management, and
sending weekly reports as directed by the Director of Sales.
• Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales
and operations team.

Additional job duties assigned.

Requirements & Qualifications:

Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or
as an event coordinator.
• Communicate effectively in oral and written form.
• Maintain a high level of organization & be detail-oriented.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate
site inspections and guest needs.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
View Now

Souvenir Photographer Sales Associate - Norfolk City Cruises (Night/Evening Availability)

23500 Norfolk, Virginia Photogenic

Posted today

Job Viewed

Tap Again To Close

Job Description

Souvenir Photographer Sales Associate - Norfolk City Cruises (Night/Evening Availability)

Job Category: Sales

Requisition Number: SOUVE

Full-Time

Rate: $12.41 USD per hour

Location: Norfolk, VA 23510, USA

Job Details

Description

About Photogenic and Cherry Hill Programs

Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.

As a Sales Associate , you'll create the magic by providing our customers with world class guest service while creating a memorable photo experience. Join the team today and enjoy your new office view at one of our unique Photogenic locations!

Our Sales Associates Will Also

  • Take photos and provide guests with memorable souvenirs to take home
  • Provide excellent guest service throughout the experience
  • Participate as a team member, ensuring photo operations run smoothly and effectively
  • Engage in a friendly manner with all guests, staff, and coworkers
  • Operate POS system and photography equipment
  • Maintain a safe and clean working environment
  • Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time
  • All other tasks as assigned

What We're Looking For

  • Positive attitude and strong work ethic
  • Team player who can work independently
  • Good interpersonal and communication skills
  • Flexibility to work during "peak" retail hours, such as evenings, weekends, and holidays
  • Ability to process sales transactions and comfortable with cash handling

Knowledge, Experience & Skill

  • Previous retail, service industry, or cashier experience preferred but not required
  • At least 16 years of age

What Else Can You Expect

  • A fun, fast paced, and passionate environment
  • Career advancement opportunities
  • Flexible schedule
  • Referral program
  • Free photos for friends and family

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

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Senior Public Relations Manager - Tech Sector

23451 Virginia Beach, Virginia $95000 Annually WhatJobs

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and seasoned Senior Public Relations Manager to spearhead their media and communications efforts within the technology sector. This is a pivotal role responsible for developing and executing comprehensive PR strategies that enhance brand visibility, manage reputation, and drive positive media coverage. You will be the primary point of contact for media inquiries, cultivate strong relationships with journalists and influencers, and craft compelling press releases, pitches, and media kits. The ideal candidate will have a proven track record of successfully managing crisis communications, developing thought leadership content, and orchestrating product launch campaigns. You will work cross-functionally with marketing, product, and executive teams to ensure consistent messaging and alignment with business objectives. This role requires a strategic thinker with exceptional writing and interpersonal skills, a deep understanding of the tech landscape, and a keen eye for emerging trends. Responsibilities include:
  • Developing and implementing strategic PR plans for the company and its products/services.
  • Managing all media relations, including proactive pitching and reactive response.
  • Writing and editing press releases, articles, speeches, and other communication materials.
  • Organizing press conferences, media briefings, and other PR events.
  • Monitoring media coverage and analyzing campaign effectiveness.
  • Building and maintaining strong relationships with key media contacts and industry influencers.
  • Advising senior management on PR matters and crisis communications.
  • Developing content for social media and digital platforms to support PR initiatives.
Qualifications:
  • Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
  • Minimum of 6 years of experience in public relations, preferably within the technology industry.
  • Demonstrated success in securing media coverage in top-tier publications.
  • Excellent written and verbal communication skills, with a strong portfolio of writing samples.
  • Proficiency in media monitoring and PR software.
  • Ability to work under pressure and manage multiple priorities.
  • Strong understanding of social media and digital communication channels.
This is a key leadership position requiring you to be on-site in **Virginia Beach, Virginia** to foster strong internal and external relationships. This role is not remote.
Apply Now
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