59,717 Claims Support jobs in the United States

Insight Global is looking for a claims support representative for a large local freight transportation company. The claims support representative is a supportive role within an office environment supporting the salvage claims investigation team. They are responsible for managing and distributing information among co-workers, answering phones, providing excellent customer service, working within Microsoft Office, and handling various administrative tasks. Candidates will be paid $15.00-$17.00/hr based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience
- 2-3 years of experience in a call center or receptionist environment
- proficiency in Microsoft Office
- self-starter and independent worker

Nice to Have Skills & Experience
- previous experience in processing or examining high volume claims

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Overland Park, Kansas, United States of America

At Lockton, were passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. Were active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Associate will receive reports of claims and provide claims documentation to customer in a quick and efficient manner. Associate will interact with customers to obtain and review necessary documentation to support claim files. Associate will make determination of approval or denial within parameters of authority and will escalate and engage others as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review inland marine claim files and ensure completion of necessary details.
• Interact with claimant to obtain necessary information.
• Transfer claims data into Velocity management system.
• Review claim for coverage, complete evaluation per claim handling guidelines and send necessary correspondence to customer.
• Field questions from clients on individual claims both written and oral
• Report and/or assist clients in reporting claims to claim third party adjustor (TPA)
• Provide assistance with requests for policy and coverage information.
• Prepare narrative for internal parties and/or carriers as necessary, describing status of all or selected claims.
• Respond in a timely manner to all requests from clients, carriers, and other partners to ensure an excellent customer experience.

• Bachelor's degree in Business and/or related field or equivalent education and/or experience.
• Working knowledge of insurance industry.
• Proficient in Microsoft Office software.
• Ability to use word processing and database software in an automated work environment.
• Ability to work independently with minimal instruction and little direct oversight.
• Strong organizational and time management skills as well as the ability prioritize work to meet time sensitive deadlines.
• Demonstrated professional with effective negotiation skills.
• Firm fluent grasp of English language with excellent verbal, written and interpersonal skills.
• Ability to make quick decisions and apply sound reasoning to deliver consistent quality claims outcomes.

The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of Associates assigned to this job.

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do whats right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

• Provide First Notice of Loss (FNOL) support by entering new loss report information and assigning/reassigning claims to adjusters based on assignment rules
• Retrieve and analyze telematics data related to crash notifications
• Support the collection of telematics data from the fleet system and ensure proper documentation of the claim file, including video and telematics records
• Monitor crash alert portal during overnight hours, validate alerts, and initiate claim setup for confirmed policy-related incidents
• Assure the prompt reporting and inputting of Claims electronic data
• Recording claim recoveries in the system
• Indexing incoming e-mail and tasking to the claims Examiner via the computer system
• Assign work and distribute tasks across the Claims Team
• Process incoming emails and accurately create or update claim files based on the incoming information
• Transmit claims documents, form letters, and other administrative documentation to the appropriate parties
• Respond to claim inquiries from Policyholders, Claimants, Claimant Carriers, and Agents in a timely manner
• Be adaptable to various business demands and willing to assist with special claims projects, activities, and ad hoc reporting, as required
• Electronically file claim documentation and police report information within HDVI's claims system
• Assist with the development of HDVI's internal claims Best Practices
• Communicate clearly with internal and external stakeholders and with business partners

• 1+ years experience in the Insurance industry serving as an FNOL coordinator; claims handling experience a plus
• 2+ years of Customer Service Experience
• Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization
• Excellent communication, organizational, problem solving, multi-tasking and time management skills
• Analytic and technical ability to develop reports, metrics and improvement plans
• Proactive in identifying process improvements and adaptive to change
• Self motivator with ability to adapt, embrace the unknown and shift priorities
• Willingness to look outside your day to day to ensure you keep learning and growing in a startup environment
• Good attention to detail and understanding of the importance of accurate and thorough data capture
• Good understanding of the motor insurance industry or financial background would be an advantage

• 2+ years of P&C Insurance experience strongly preferred
• Insurance industry experience strongly preferred
• College Education
• Strong analytical, critical thinking, and problem-solving skills
• Proficiency in Google Suite, Microsoft Office and Adobe Acrobat
• Experience with claims admin systems, automations solutions, operations best practices
• Strong phone and verbal communication skills along with active listening
• Ability to multitask, set priorities, and manage time effectively
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; foster an environment of shared responsibility and accountability

• Competitive salary & stock options - we want our success to be yours too
• Unlimited PTO with 11 paid holidays each year
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being
• FSA / HSA programs
• 401(k) retirement plan with company match contribution
• Inclusive Parental Leave policy that supports all parents
• Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions
• Birthday meal reimbursement, because celebrating our employees is part of our company culture
• A remote-friendly environment with the opportunity to participate in periodic in-person team offsite

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to oversee administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides administrative assistance to the Claims team.

• Prints benefit and claim notices and prepares for mailing.

• Follows communication guidelines when handling different topics. Identifies the needs of customers and direct calls to appropriate team members or departments.

• Answers phone calls from customers in a professional manner and responds to inquiries. Provides callers with basic claim information and payment status.

• Collects W9 forms from vendors to process payments.

• Reviews medical bills for potential new losses, required corrections, and/or assigns to existing claims.

• Pays bills as needed.

• Manages group email account and processes requests.

• Provides backup assistance to claims support teams.

Performs responsibilities required in branch offices as needed.

• Provides front desk reception and associated administrative responsibilities.

• Orders office supplies.

• Reserves/books conference rooms and sets up offices/workstations for new employees.

• Manages incoming and outgoing mail and packages.

• Maintains printers and Pitney Bowes (or similar) mail machines.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High school Diploma or GED required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Basic working knowledge of office procedures and processes. Solid data entry, attention to detail and phone skills. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests. Basic Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and ability to use multiple databases/programs to access information.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-ET1 #LI-Onsite

The current range for this position is

$17.05 - $26.89

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

• 11 paid holidays throughout the calendar year

• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category: Claims

Job Type: Full time

Req ID: JR

• Claims Supervisor - Disaster Response
• Field Claims Team Lead
• Emergency Claims Coordinator
• In-Person Claims Supervisor
• Customer Service Lead - Wildfire Claims

• Supervise in-person claims advisors at designated support centers
• Ensure advisors deliver accurate, timely, and empathetic service
• Monitor team performance, quality, and protocol adherence
• Provide live coaching, support, and issue escalation
• Handle complex or sensitive customer cases
• Partner with leadership to meet service KPIs
• Maintain detailed documentation of operations and feedback
• Ensure compliance with safety, privacy, and utility regulations

• Minimum 2 years of supervisory experience in customer service
• Background in field-based or high-volume support environments
• High school diploma or GED (degree preferred)
• Experience in crisis or emergency response settings
• Excellent communication and leadership skills
• Proficient in CRM and basic digital tools

• Experience in utilities, claims processing, or healthcare
• Bilingual (Spanish or other languages)
• Familiarity with trauma-informed service practices

• Team supervision and coaching
• Real-time conflict resolution
• Customer service in high-stress environments
• Documentation and reporting
• Safety and privacy compliance

• Knowledge of utility industry procedures
• Emergency response coordination
• Bilingual communication

• Data tracking and KPI management
• Emotional intelligence under pressure

• Medical, Vision, and Dental Insurance Plans
• 401(k) Retirement Fund

Job Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

We are seeking a highly organized and detail-oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with responsibilities that support claim resolution. Tasks will include setting up claim files, data entry, financial transaction support, document review/upload, and managing incoming call volume.

The ideal candidate is willing to help us continuously improve the support function, build and document new processes and consistently look for ways to streamline this function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.

*Please note that this is an hourly, overtime-eligible role.

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Passionate claims support professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don't just wish things were done differently, you act on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

We need you to do all the things typical to the role:

• Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
• Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
• Manage incoming mail (electronic, physical, and fax) and upload to the correct claim
• Prepare standard form letters and claim closing documents
• Strong with time management and prioritization to manage multiple types of tasks and SLAs
• Enjoys working with and learning new technologies to improve processes and maximize efficiency

• High school degree or GED required
• Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
• Claims support experience
• Policy admin support
• Compliance database management
• Requires excellent verbal and written communication skills, and a strong attention to detail.
• Must also have superior organizational skills and the ability to prioritize the workload.
• Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!

Russell Tobin's client, a primary electric utility company, is currently hiring Bilingual Claims Support Specialist in Pasadena CA .

Job Title: Bilingual Claims Support Specialist (Spanish-English)

Location: Pasadena, CA (Onsite)

Job Type: Full-Time | Contract

Pay rate: $16 - $28/hr.

Position Overview:

We are seeking empathetic and detail-oriented individuals to support a Wildfire Recovery Compensation Program aimed at helping local residents navigate the claims process. This is a critical, community-focused role requiring a high degree of professionalism, sensitivity, and bilingual communication skills. You will be working onsite, directly assisting individuals who have been impacted, ensuring a compassionate and streamlined experience.

Key Responsibilities:

• Customer Support: Provide in-person assistance to residents, answering questions with clarity, professionalism, and empathy.
• Application Guidance: Help residents complete and submit claims applications, ensuring all required documents are uploaded and verified according to program guidelines.
• Process Navigation: Listen actively to resident concerns, helping them understand each step of the claims process.
• Document Management: Support scanning, uploading, and validation of sensitive documents while maintaining strict data privacy standards.
• Issue Escalation: Recognize and escalate complex cases or exceptions to the appropriate internal teams.
• Clear Communication: Deliver clear instructions and regular updates to residents regarding their claim status and next steps.

Required Qualifications:

• Bilingual Proficiency: Fluent in both English and Spanish (verbal and written).
• Technical Skills: Comfortable using web-based applications and MS Office (Word, Excel); data entry experience preferred.
• Soft Skills:
• Exceptional listening and interpersonal communication
• Empathy, patience, and the ability to handle emotional conversations calmly
• Strong attention to detail and organizational ability
• Other Requirements:
• Test scores for MS Word, Excel, and data entry required upon candidate submission
• Must be available for full-time, onsite work during standard business hours

Preferred Experience:

• Background in insurance or healthcare claims support is a plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.