12,166 Client Assistance jobs in the United States
Client Assistance Coordinator
39042 Brandon, Mississippi
S&A Group
Posted 21 days ago
Job Viewed
Job Description
Description
We are excited to welcome dedicated professionals who have a strong background in customer service and a genuine desire to provide exceptional support to both prospective and existing clients.
As a Client Assistance Coordinator , you will play a key role in helping potential clients understand the advantages of our programs and guiding them in selecting the best plan upgrades. Your responsibilities will also include delivering exceptional service to our current clients by addressing their billing questions, updating benefit packages, and offering valuable recommendations. The ideal candidate will have experience in customer service or sales, along with strong communication skills. You will be responsible for managing client relationships to ensure their satisfaction, fostering open communication, and contributing to our ongoing progress.
What We Offer:
Responsibilities
•Conduct outbound calls to assess customer needs and provide tailored solutions.
•Deliver outstanding customer service while building strong, trusting relationships with clients.
•Manage customer accounts with precision and attention to detail.
•Handle incoming inquiries regarding products, services, and general concerns.
•Follow up on customer interactions to ensure satisfaction and resolve issues effectively.
•Update customer accounts with the latest information as needed.
Qualifications
•Previous experience in customer service.
•Valid identification.
•Access to a laptop and/or iPad.
•High-speed internet connection.
•A quiet workspace conducive to productive work.
•Strong active listening, interpersonal, and communication skills.
•High school diploma, GED, or equivalent.
We are excited to welcome dedicated professionals who have a strong background in customer service and a genuine desire to provide exceptional support to both prospective and existing clients.
As a Client Assistance Coordinator , you will play a key role in helping potential clients understand the advantages of our programs and guiding them in selecting the best plan upgrades. Your responsibilities will also include delivering exceptional service to our current clients by addressing their billing questions, updating benefit packages, and offering valuable recommendations. The ideal candidate will have experience in customer service or sales, along with strong communication skills. You will be responsible for managing client relationships to ensure their satisfaction, fostering open communication, and contributing to our ongoing progress.
What We Offer:
- Flexible Remote Work : Enjoy the convenience of working from home, with occasional in-person meetings.
- Thorough Training : Receive comprehensive training designed to equip you for success in your role.
- Career Advancement : Take advantage of opportunities for rapid growth within the organization.
- Collaborative Environment : Work in a supportive and positive team setting.
- Performance-Based Bonuses : Earn additional income based on your achievements.
Responsibilities
•Conduct outbound calls to assess customer needs and provide tailored solutions.
•Deliver outstanding customer service while building strong, trusting relationships with clients.
•Manage customer accounts with precision and attention to detail.
•Handle incoming inquiries regarding products, services, and general concerns.
•Follow up on customer interactions to ensure satisfaction and resolve issues effectively.
•Update customer accounts with the latest information as needed.
Qualifications
•Previous experience in customer service.
•Valid identification.
•Access to a laptop and/or iPad.
•High-speed internet connection.
•A quiet workspace conducive to productive work.
•Strong active listening, interpersonal, and communication skills.
•High school diploma, GED, or equivalent.
View Now
0
Customer Relations Specialist
63150 Missouri River Township, Missouri
Compass Health Network
Posted today
Job Viewed
Job Description
Compensation: $17.89/hr.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position working Monday-Friday, 8:00 am - 4:30 pm.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one (1) year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position working Monday-Friday, 8:00 am - 4:30 pm.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one (1) year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
View Now
1
Customer Relations Specialist
64735 Garden City, Kansas
Compass Health Network
Posted 3 days ago
Job Viewed
Job Description
Compensation: $17.89/hr.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position. The schedule is Monday - Friday 7:30am - 4:00pm.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one (1) year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position. The schedule is Monday - Friday 7:30am - 4:00pm.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one (1) year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
View Now
2
Customer Relations Specialist
64735 Garden City, Kansas
Compass Health Network
Posted 13 days ago
Job Viewed
Job Description
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position. The schedule is Monday - Friday 7:30am - 4:00pm.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
- Greet patients as they arrive and stay consistent with the company’s customer service philosophy
- Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
- Data Entry into EHR systems
- Complete financial paperwork, ensuring all required forms are completed in entirety
- Verify insurance/demographic information at each visit and update if necessary
- Collect co-pays, when applicable
- Answer phone in polite and courteous manner
- Direct phone calls and messages to appropriate office staff
- Monitor waiting area to ensure timeliness of appointments
- Check provider’s schedule daily for additions
- Receive daily reports from MIS for information needed on patients that have upcoming appointments
- Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
- Disperse daily mail
- Ensure lobby/waiting area is clean and picked up
- Travel to other clinic sites, as needed
- Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
- Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
- Conduct self in accordance with employee manual
- Attend all training as required by company, Accreditors and Funders
- Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
- Communicate any changes/updates discovered through other means to Office Supervisor
- Other duties as assigned
- High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
- At least one (1) year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
- Opportunities for career advancement
- Professional development and licensure supervision
- Mentorship programs
- Tuition reimbursement & scholarships
- Employee Assistance Program
- Headspace Access for mental well-being
- Generous paid time off and holidays
- NHSC Loan Repayment eligibility
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
View Now
3
Customer Relations Specialist
65201 Columbia, Missouri
Compass Health Network
Posted 13 days ago
Job Viewed
Job Description
Compensation: $17.89/hourly
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission!
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position. The schedule is Monday - Thursday 7:15a - 6:00p.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
* Retention bonuses paid as per bonus policy; exclusions may apply.
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission!
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time, benefit eligible position. The schedule is Monday - Thursday 7:15a - 6:00p.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Receive daily reports from MIS for information needed on patients that have upcoming appointments
* Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up
* Travel to other clinic sites, as needed
* Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned
* High School/GED preferred
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* At least one year experience in customer service required
* A valid driver's license and agency established minimum automobile coverage required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy:
* (Link available when viewing the job)
* Opportunities for career advancement
* Professional development and licensure supervision
* Mentorship programs
* Tuition reimbursement & scholarships
* Employee Assistance Program
* Headspace Access for mental well-being
* Generous paid time off and holidays
* NHSC Loan Repayment eligibility
We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
* Retention bonuses paid as per bonus policy; exclusions may apply.
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
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