11,710 Client Assistance jobs in the United States

COMMONWEALTH OF MASSACHUSETTS ** Job Posting: Client Assistance Program (CAP) Advocate *Pay title:*Program Coordinator I (Bargaining Unit 6 NAGE) Annual salary: $64,292.54 - $66,241.24 with full benefits *Hours:*Full-time (37.5 hours/week) *Schedule:*Hybrid. In-office (1 Ashburton Place, Boston) two days/week, remote up to 3 days/week Deadline:Applications will be reviewed starting August 27, 2025. Background The Massachusetts Office on Disability (MOD) provides information, guidance, and training to help the public navigate and understand their disability-related legal rights and obligations under local, state, and federal laws and regulations. MOD is a dynamic state government agency with just under 20 employees that sits within the Massachusetts Executive Office for Administration and Finance (A&F). TheClient Assistance Program(CAP) is a federal grant-funded program within MOD that provides information and advocacy to people receiving vocational rehabilitation from MassAbility or the Massachusetts Commission for the Blind (MCB) or independent living services from Centers for Independent Living (“clients”). The CAP team is made up of the CAP Director and two CAP Advocates. Job duties The CAP Advocate informs, guides, advocates for, and represents people with disabilities who are receiving or are applying for vocational rehabilitation or independent living (VR/IL) services (“clients and applicants”). This position works under the federal Client Assistance Program (CAP) grant. Specific job duties: * Gather facts and assist clients in defining problems and potential strategies and recourse for resolving them under the applicable regulations according to the particulars of the situation * Determine and provide the most appropriate method of advocacy to address specific barriers to service and/or improve service delivery for clients or applicants of VR/IL services. Examples of advocacy may include, but are not limited to: o Contacting a third party to address an issue of concern, o Researching, o Attending meetings with the client, o Using creativity to develop a strategy for resolving an issue, o Presenting the position of a client to a third party verbally and in writing, o Providing technical assistance, o Representing clients in administrative reviews, mediations, and fair hearings * Draft case summaries and evaluations, position statements, and daily case note · For clients or applicants of VR/IL services, public and private service providers, and program administrators: o Provide oral and written technical assistance about their responsibilities under federal and state vocational rehabilitation and independent living regulations, laws and Executive Orders; o Provide oral and written technical assistance on Title I of the Americans with Disabilities Act (ADA) o Analyze and apply relevant regulations and laws to specific fact scenarios in vocational rehabilitation and independent living o Develop written content on vocational rehabilitation, independent living, and employment rights o Plan and participate in outreach activities throughout the state to promote the CAP program, vocational rehabilitation, independent living, and disability-related employment rights o Support the CAP Director’s service on various bodies that promote the vocational rehabilitation and independent living rights of individuals with disabilities o Identify issues that appear to represent a systemic barrier * Maintain accurate records of the above, prepare statistical reports, and undertake special projects at the request of the CAP Director Required qualifications · High level critical analysis skills and experience · Bachelor’s degree or equivalent education and professional experience, ideally in an area that involves writing and complex analysis · Ability to sift through a lot of information and ask questions to get to what is really going on and the relevant facts · Ability to apply the general principles of a law or regulation to a specific situation · Resilience to handle difficult conversations · Ability to think on your feet and direct a conversation productively and respectfully · Strong research skills to find and evaluate needed information for someone’s situation · Ability to communicate complex and nuanced information in digestible language and to adjust your communication depending on the person’s needs · Accurate and wary of misinterpretations and assumptions · Ability to develop a position in support of an individual’s case and to present it to a third party · Problem solving skills and experience, such as resolving demanding customer service issues and complaints · Excellent judgement for when to consult or ask questions to ensure that you never give out inappropriate guidance · Ability to work independently once trained, using initiative and common sense · Ability to reflect on your work, appreciate what you did well, and identify areas for improvement · Intellectual curiosity and skill at learning a lot of information · Inquisitive and able to quickly assimilate concepts and apply them to the next situation · Ability to establish and maintain effective working relationships with co-workers; clients; service providers; municipal, federal, and state officials; and public and private program administrators · Ability to develop and conduct training · Ability to put yourself in the shoes of people on both sides of a situation and imagine their experience and concerns · Ability to maintain neutrality and diplomatically give someone the benefit of a different perspective · Ability to understand the gravity of a caller’s situation without subscribing unquestioningly to their version of events or approach · Ability to work independently and as part of a team · Ability to work with computers, including Microsoft Office · Ability to travel (approximately 15%) Preferred qualifications · Knowledge of benefits and services available to people with disabilities under federal, state and local laws, especially vocational rehabilitation and independent living services and Title I of the ADA · Skill writing concisely using Plain Language principles · Knowledge of the civil rights of people with disabilities and the relevant enforcement procedures · Fluency in ASL or other languages commonly spoken in Massachusetts How to apply Your application must be submitted through MassCareers. Your application must include all of the following: · Your resume, and · Your response to ourexample scenario exercise. Please download the file and upload your responses as part of your application. Do not request edit access. We will begin reviewing applications on August 27, 2025. Interview process There will be two rounds of interviews: · First interview: Remote (on Zoom) with the CAP Director and Disability Rights Unit staff · Second interview: In person at the MOD office (1 Ashburton Place, Boston) with the CAP Director and MOD’s Executive Director Applicants may be asked to complete an additional writing exercise as part of the first or second round interview. Benefits Employee benefitscurrently include: · Hybrid work schedule: Can work remotely up to 3 days per week · Paid time off: Personal time, sick time, 12 observed holidays, and 10 days vacation to start · Health, vision, and dental insurance · Generous pension plan with the ability to invest in a deferred compensation program Diversity and reasonable accommodations The Commonwealth is an Equal Opportunity and Affirmative Action employer. We encourage minorities, veterans, and people with disabilities to apply. If you need a reasonable accommodation to participate in the application process, please contact Meghan Sisk . Please do not contact Meghan with general questions about the position. __ First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: *Administrative Services Organization: *Massachusetts Office On Disability Title: Client Assistance Program Advocate Location: Massachusetts-Boston-1 Ashburton Place Requisition ID:

Position Title: Customer Relations Specialist

Location: Lockport, NY

Status: Full-time, non-exempt

Company Overview:

Candlelight Cabinetry is a leading B2B manufacturer specializing in building and finishing custom and semi-custom cabinetry for the home. Founded in 1990, Candlelight is known for its high-quality craftsmanship, extensive options for finishes and materials, forward-thinking design solutions, and exceptional customer service.

Position Overview:

As a Customer Relations Specialist, you will be the first point of contact for our customers, providing excellent support through various channels. Your role will involve addressing inquiries, resolving issues efficiently, supporting our outside market experience team and ensuring a positive experience for every customer interaction.

Responsibilities include, but are not limited to:

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about our products/services and troubleshoot customer issues.
• Process orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain detailed and accurate customer records in the system.
• Collaborate with internal teams to resolve escalated issues and improve customer experience.
• Identify customer pain points and provide feedback to improve products and processes.
• Uphold company values by delivering exceptional service and fostering positive customer relationships.
• Other duties as assigned to support the goals of the customer service department

Qualifications & Skills:

• Experience: Previous customer service experience preferred.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to handle customer concerns with patience and efficiency.
• Tech-Savvy: Comfortable using customer service software, and multiple communication platforms.
• Team Player: Works well independently and within a team environment.
• Adaptability: Ability to multitask and adjust to evolving processes and procedures.
• Empathy & Patience: A customer-first mindset to ensure a high-quality experience.

Pay : $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

To Apply:

• If you are passionate about brand management and want to contribute to a dynamic and collaborative team, please submit your resume and a cover letter detailing your experience and qualifications to

Equal Opportunity:

• We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Career Opportunity: Customer Relations Specialist with Better Business Bureau in Cincinnati, OH

Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.

Other qualifications include:

• Associate Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette

Learn more about the BBB at .

Apply online at or email to join a GREAT team with great work benefits!

Employer is EEO/M/F/V/D.

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.

Essential Duties and Responsibilities:

• Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
• Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.
• Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
• Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
• Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.

Knowledge, Skills and Abilities:

• Effective listening skills and emotional intelligence, with ability to read between the lines
• Ability to comprehend technical details and technical literacy
• Strong organizational skills and highly-developed attention to detail
• Feels a sense of ownership over responsibilities
• Positive personality and enjoys assisting customers by telephone
• Solid computer skills
• Excel in a fast-paced work environment with a bent towards collaboration
• Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
• Very strong verbal and written communication skills
• Independent, self-starter

Required Education and Experience:

• At least two years of experience in roles involving customer support.
• Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.

Preferred Qualifications

• Experience in the lighting industry.
• Familiarity with Infor Syteline ERP and/ or Salesforce CRM.

Working Environment:

• Smoke free workplace.

Lucifer Lighting Company is an equal opportunity employer.